Vacant Opportunities at Telesure

RESPONSIBILITIES:

Payroll Administration

• Deliver accurate and timely processing of payroll; check payrolls for accuracy prior to submission; prepare complex manual payments when required; complete financial reconciliations.
• Responsible for compiling the monthly third party payment schedules.
• Responsible for printing the net payment listing for monthly EFT’s.

Data Management

• Use data management systems to access specific information as and when required.
• Maintain employee data accurately and timeously on a daily basis.
• Responsible for accurate record keeping of payroll data on a monthly basis.

Internal Client Management;

• Help manage internal clients/employees by carrying out standard activities and providing support to others.
• Resolve payroll queries accurately and timeously on a daily basis and ensure accurate turnaround time and customer satisfaction to all employees.

Operational Compliance;

• Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work. Ensure that payroll input complies with company policy and adheres to mandatory procedures to ensure own work is undertaken to the required standards.
• Insights and Reporting
• Extract and combine data to generate standard reports and responsible for compiling the monthly variance threshold reports.
• Document Management
• Organize and maintain files containing the correspondence and records.
• Personal Capability Building
• Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

General Education;

• Grade 12/ SAQA Accredited Equivalent (Essential)
• Payroll related qualification (diploma/certificate) (Essential)
• Relevant diploma or degree in Finance or HR (Advantageous)

EXPERIENCE;

• 2 or more years Payroll administration experience (Essential)

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RESPONSIBILITIES:

Financial Management & Control;

• Track progress against budgets within established finance systems and report variances to more senior colleagues.
• Work within established systems to deliver prescribed outcomes for a designated area of financial control.
• Able to monitor and control expenditure.
• Able to interpret the impact of unusual figures identified by analytical review.
• Able to prepare budgets and forecasts in cooperation with senior managers.

Data Collection & Analysis;

• Anomalies are identified and then investigated together with financial accountants to ensure processing is complete and accurate.
• If the investigation does not yield satisfactory results, the management accountant proceeds to investigate the source of data Analyse financial data, extracts and define relevant information.
• Interpret data for the purpose of determining past financial performance and forecast preparation by business unit and consolidation into personal lines.

Cost Accounting;

• Evaluate costs and identify variances or opportunities to improve profitability and increase profitability for more senior colleagues.
• Perform ratio analysis as well as the interpretation of variances eg. surplus ratio, claims ratio, expenses ratio, and other cost accounting metrics.

Budgeting & Costing;

• Track budgets and report variances to more senior colleagues.
• Deliver a budget for an area of the organisation or conduct complex analyses on budget progress in other areas of the organisation.
• Running staff lists to ensure each business unit / cost centres have the correct allocation.

Budget system management;

• Assist heads with population of templates.
• Liaise between key stakeholders in order to ensure that the budget is accurate and follows logic.
• Provide instruction and answer questions relating to budget procedures.
• Identifies budget issues, provide alternative solutions, and resolve problems.
• Manage the various budget iterations between heads and exco expectations.

Operational Compliance;

• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Insights and Reporting;

• Prepare and coordinate the completion of various financial reports.

Personal Capability Building;

• Keep abreast of laws and regulations that apply to this particular function or field of professional expertise, maintain up to date compliance.

General Education;

• Grade 12/ SAQA Accredited Equivalent (Essential)
• Bachelor of Commerce Degree (Essential)
• Bachelor of Commerce (Management Accounting) or CIMA Qualification (Advantageous)

EXPERIENCE;

• Minimum 2 years’ Financial Management Accounting experience, 2 years’ Financial Services background (Advantageous)

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RESPONSIBILITIES:

Data Management;

• Manage key aspects of the data management system. This includes being responsible for developing or operating key elements of the system.

Data Collection and Analysis

• Conduct research using primary data sources and select information needed for the analysis of key themes and trends.
• Identify through data analysis, patterns of non-compliance with the organisation's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.

Insights and Reporting;

• Prepare and coordinate the completion of various data and analytics reports, identifying and interpreting complex patterns and trends, and translating those insights in various reports for the relevant stakeholders.
• Provide ad hoc reporting to business as required.

Solutions Analysis

• Reviewing a claims outcome and/or customer complaint.
• Taking into account policy terms and conditions, ombudsman stances, legislation regulation etc, to determine the correct outcome for the external customers.

Customer Service;

• Providing customer service support and play a key role in helping to achieve targets in areas such as productivity or turnaround times.
• Deal with most complex and valuable issues.
• Providing ad hoc reporting to business as required.
• Provide the relevant respond training if required.
• Custodian of complaints standard operating procedure.

Needs Clarification;

• Support collection of business requirements for the complaints management system using a variety of methods such as interviews, document analysis, and workflow analysis to express requirements clearly and succinctly.

Operational Compliance;

• Maintain and renew a deep knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards.
• Ensure all work meets operational, technical and financial results and/ or targets as and when required.
• Deliver on TCF principles in alignment with regulatory requirements.
• Identify instances of non-compliance with the organisation's policies and procedures and/or relevant regulatory requirements, reporting these and escalating issues as appropriate.

Client & Customer Management (Internal)

• Responsibilities could include supporting internal customers or helping senior colleagues manage internal client relationships.
• Build and maintain relevant relationships with internal departments to assist in managing the customers complaints.

Personal Capability Building;

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; where relevant to improve performance and fulfill personal potential.
• Maintain an in[1]depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Develop and maintain excellent procedural or technical skills by keeping up to date knowledge of the Ombudsman and TIH Procedures and philosophies.

General Education;

• Grade 12/ SAQA Accredited Equivalent (Essential)
• Relevant 3-year Business related degree / diploma (Advantageous)
• STI Qualification (Advantageous)
• RE compliant (Advantageous); FAIS compliant (Advantageous)

EXPERIENCE;

• 4 or more years’ experience in an insurance and escalated complaints (Advantageous)
• 2 or more years' experience and / or exposure within a data management or system management environment (Advantageous)
• Legal background within an insurance industry (Advantageous)
• Online reputation management experience (Advantageous)
• Experience skill in data analysis, PowerPoint and excel (Advantageous)