Vacancies at Rand Mutual - RMA

WHAT WILL YOU DO?

New Business Development  

• Plan, develop and establish the business development direction for the RML business and top 50 clients.
• Identify, negotiate and close new business opportunities.
• Co-develop winning bids with the business development team, client and partners.
• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets.

Front - end Sales Management  

• Develop short- and long-term sales strategy to ensure attainment of company sales goals and profitability through the development and maintenance of effective partnerships with key decision makers in key partner organisations and across the top 50 clients.
• Focus on value creation by selling by discussing business strategy and challenges with executive business leaders and delivering sales presentations to the top 50 clients.
• Set strategy for assigned clients and direct execution in accordance with business objectives.
• Analyse business opportunities in terms of profitability to the company and benefit to each of the top 50 clients and partners.
• Report on sales progress, pipeline reporting and attainment of goals; create accurate forecast for partners on a weekly and monthly basis via pipeline reports.
• Manage and develop partnerships proposals in line with RMA’s strategy and prioritise projects.

Relationship Management    

• Raise RML’s profile by cultivating and establishing productive and professional strategic relationships with key decision makers across current partners and top 50 clients.
• Schedule regular visits to partners and key decision makers across the top 50 clients.
• Oversee existing relationships with senior leaders at key partner organisations and ensuring service levels and expectations are met.
• Help maintain and ensure partner and top 50 client renewal rates.

Operational Focus   

• Work with partners and key decision makers across top 50 clients to identify strategic opportunities for future collaboration and growth.
• Measure effectiveness of customer success through metrics and data in order to Influence future lifetime value through higher customer satisfaction and overall health scores.
• Evaluate effectivity of partner relationships and engagements in delivering positive ROI.
• Develop strong relationships with partners and top 50 clients to maximise revenue streams and explore new initiatives that will drive revenue growth and offer RMA brand and media presence across key markets.
• Responsible for setting the direction for development of partnership relationships and helps negotiate partner and client agreements.

Team Management   

• Manages a team of specialists who enhance existing relationships, deliver campaigns and further penetrate existing accounts.
• Set staff and departmental performance targets and expectations, ensuring that the targets and expectations are achieved through regular monitoring and management
• Identify talent within the team and develop employees through effective staff management and assist them in meeting their training requirements and achieving their career aspirations
• Identify and recruit new staff members
• Ensure that financial resources are used efficiently and effectively.
• Manage and maintain relationships with RMA’s PR Agencies and work jointly with the agencies and business to write editorials, advertorials etc.

WHAT YOU'LL BRING TO THE TABLE?

• Knowledge of business policies, processes and procedures, legal compliance
• NQF Level 7: Commercial Business Degree
• CFP (advantageous)
• RE1 and RE5
• At least 10 years of experience in sales management, business development and/or partnerships management, 3 years of which should be at a Senior Management level
• Experience in a life insurance environment
• Experience managing budgets and sales teams
• Sound Long-term (Life) Insurance knowledge and experience
• Strong insurance product knowledge (group benefits)
• Proven track record on setting, achieving and exceeding sales targets
• Extensive experience developing partnerships with
• Ability to demonstrate past sales achievement in large and complex deals
• Financial Services Industry Knowledge
• Legal technical Knowledge (product related)
• Must have knowledge of employee benefits
• Strong relationship building skills and an entrepreneurial approach that leverages further opportunities
• Proven experience in building and managing strategic partnerships with key account organisations at executive levels.
• Proven experience in driving sales revenue generation activities through effective partnership development and maintenance

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Description

As a Senior ICT Test Analyst, you will be responsible for reviewing Test Cases and Mentoring both Intermediate and Junior Test Analysts. Senior ICT Test Analyst review Test Plans with the guidance of Test Lead / Manager.  Senior Test Analyst will be conducting manual system test and automation testing according using automation scripting and testing knowledge.

WHAT WILL YOU DO?

Develop and execute of Testing

• Review and analysis of project documentation
• Identification and extraction of test requirements
• Identification and escalation of risks and issues (including documentation issues)
• Create test cases and automation scripts
• Define and prepare the test data
• Sequence test cases
• Execute test cases
• Log and manage defects
• Report testing progress and status to Test Lead / Test Manager

Provide support and training for users and stakeholders  

• Assist and guide users in the test of systems.
• Assist ICT Developers with the understanding of the systems where required.
• Assist with the analysis and functional specification of the systems

Develop automation testing on key processes within the system  

• Identify functions and tests to be automated
• Update / Create automation scripts
• Execute Test Automation Scripts
• Report Automated Test Results with the Development team
• Log Automation Defects

Log defects on DevOps

• Link the Defect to related Test Cases / User Story (Depending on when the defect was identified)
• Ensure that the defect has an Outline (Summary)
• Add defect details (Step by step process of how to reproduce the defect.
• Attach Screenshots, Policy Number / ID or any other Data which was used when defect was identified
• Assign the defect to the Team working with the Story / Functionality under test
• Produce defect report and share it with Test Lead / Manager and the team
• When defect is fixed, Retest the defect and close

Preparation and presentation of Live Demos to relevant stakeholders

•   On sprint completion, Send a sign off / Sprint completion document to PMO
•   Do a demo to Project stakeholders and showcase functionalities developed
•  Handover the system to UAT Testing team.
•  Provide support to UAT Team
• Sign off UAT and deploy to production /Go Live

Coaching, guidance, and training of Junior ICT Test Analysts  

• Guide junior test analysts with the assistance of Test lead on selection of Test Technique to be used
• Review Test Cases prepared by Intermediate Test Analysts
• Mentor Junior Test Analysts on how to Analyse stories / Requirements

WHAT YOU'LL BRING TO THE TABLE?

• Knowledge of business policies, processes and procedures, legal compliance
• NQF Level 7: Degree in Computer Science or related
• Postgraduate degree in IT (advantageous)
• ISTQB Advanced
• At least 5 years of developing system test cases working experience
• At least 5 years of system testing working experience
• Understanding of automation
• Good understanding of system testing methodologies
• Working knowledge and understanding of computer systems and technologies
• Ability to interface with users, IT Developers and management
• Excellent verbal and written communication skills
• Working knowledge of automation testing
• End to end systems knowledge and understanding

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Description

As the Test Manager you will be responsible for leading a team that prepares detailed test scripts, test execution, collation of test evidence and the production of test plans and testing reports throughout the testing life cycle within the SDLC to ensure systematic implementation and maintenance of effective testing processes.

WHAT WILL YOU DO?

Quality Testing

• Select the appropriate complex tests or tests from a specified range and carry out using specialized methods and equipment; validate and interpret test data to verify that specifications are met and/or to identify remedial actions required to ensure conformance or suitability.

Testing Information Technology (IT) Performance  

• Design and perform website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.

Quality Testing Design  

• Validate new or existing complex test methods and procedures; identify issues and recommend improvements to contribute to further development. Execute Test Automation Scripts.

Quality Management System

• Carry out a range of quality management activities under the guidance of senior colleagues to contribute to the identification and evaluation of current policies and business processes that are in the scope of the Quality.
• Management System and to support the design, development, and documentation of new policies, procedures, and business processes.

Operational Compliance

• Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Continuous Improvement  

• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.

Leadership and Direction  

• Communicate the local action plan; explain how this relates to the function's strategy and action plan, and the broader organization's mission and vision; motivate people to achieve local business goals.

Release management  

• Roles at this level are typically junior managers or professionals who are concerned with delivering results within established overall frameworks. - Procedural improvement; adapt.

WHAT YOU'LL BRING TO THE TABLE?

• Undergraduate Degree / Honours Tertiary Degree NQF Level 7: Degree in Information Technology or related discipline or equivalent.
• Substantial general work experience together with comprehensive job-related experience in own area of expertise to fully competent level. (Over 6 years to 10 years) 6 - 8 years of experience in software quality assurance/ control testing Proficiency in test automation and advanced testing methodologies essential
• Successful completion of certification in application of ISQTB® Foundation Level required Extensive experience in building regression testing suites Proven experience of testing complex user interfaces Experience and proven record in leading high-performance testing teams Experience in using automated testing tools.
• Experience in testing Windows Software Applications / Database applications produced using various programming languages such as VB, C#, Access, SQL Server, etc. Experience in foundation level testing techniques
• Experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (13 months to 3 years)

WHAT WILL YOU GET IN RETURN?

We offer great opportunities for personal and professional development in a stable company that’s 127 years strong. The role comes with a competitive salary package and various benefits. Flexible work arrangements (combination of remote and in the office). Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.

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Description

THE JOB AT A GLANCE
 
As the Data Engineer, you will be responsible for expanding and optimizing data and data pipeline architecture, as well as optimizing data flow and collection for cross functional teams. You will also be responsible for supporting software developers, architects, data analysts and data scientists on data initiatives and will ensure optimal data delivery architecture is consistent throughout ongoing projects. You will also be responsible for supporting the data needs of multiple teams, systems and products.
 
WHAT WILL YOU DO?

Create and maintain data pipeline architecture:

• Assemble large, complex data sets that meet functional / non-functional business requirements
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and Azure ‘big data’ technologies
• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics
• Keep our data separated and secure across national boundaries through multiple data centers and Azure regions
• Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.

Stakeholder engagement:

• Work with stakeholders to assist with data-related technical issues and support their data infrastructure needs
• Work with data and analytics experts to strive for greater functionality in data systems.

WHAT YOU'LL BRING TO THE TABLE?

• NQF Level 8: Honours Degree in Computer Science, Informatics, Information Systems or another quantitative field
• Minimum 5 years of experience in a Data Engineer role
• Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases
• Experience building and optimizing ‘big data’ data pipelines, architectures and data sets
• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement
• Strong analytic skills related to working with unstructured datasets
• Build processes supporting data transformation, data structures, metadata, dependency and workload management
• A successful history of manipulating, processing and extracting value from large, disconnected datasets
• Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores
• Experience supporting and working with cross-functional teams in a dynamic environment
• Experience with big data tools: Hadoop, Spark, Kafka, etc.
• Experience with relational SQL and NoSQL databases, including Postgres and Cassandra
• Experience with Microsoft Azure cloud services: Data Lake, SQL Data Warehouse, HDInsight
• Experience with stream-processing systems: Spark-Streaming, Azure stream analytics
• Experience with object-oriented/object function scripting languages: Python, C++, C#, etc

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RM-237

Description

THE JOB AT A GLANCE

As the Client Services Administrator, you will support the sales team with all related administrative and coordination functions for effective and efficient service delivery to all stakeholders.

WHAT WILL YOU DO?

• General administration support to Key account Executive.
• Standby assistance to Key account executive.
• Telephonic and e-mail query management.
• And effective feedback to clients.
• NON-COID New business management and professional feedback.
• Weekly and monthly reports management.
• Provide data and guides to help the sales team.
• Develop and monitor performance indicators.
• Manage sales tracking tools and report on important information.
• Keep record of sales trends.
• Liaise with Key account executive to develop specific sales strategies and ensuring happy clients.
• Stay up to date with new product and feature launches and ensure sales team is on board.
• Inter department enquiry management.
• Excellent customer service and effective communication.

WHAT YOU'LL BRING TO THE TABLE?

• 3 years sales administrative support experience
• Advanced Computer literate - MS Office
• Ability to organize
• Ability to work under pressure
• Attention to detail and accuracy
• Verbal and written communication skills
• Professional personal presentation
• Customer service orientation
• Information management
• Organizing and planning
• Coordinating meetings
• Highly Numeracy level

WHAT WILL YOU GET IN RETURN?

We offer great opportunities for personal and professional development in a stable company that’s 128 years strong. The role comes with a competitive salary package and various benefits. Flexible work arrangements (combination of remote and in the office). Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.

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Description

As the Customer Service Administrator, you will be reporting to the Customer Services Manager, the Customer Service Administrator will be responsible for providing administrative support to the Customer Services team while ensuring that all customer queries are dealt with in an efficient manner and providing a high level of service to promote RMA’s products and services.

WHAT WILL YOU DO?

Customer queries and complaints handling

• Handle all customer queries in an efficient manner and provide a high level of service to promote the organisation’s products and services.
• Manage the functions of receiving, assessing, analysing, resolving, and documenting customers’ issues and complaints in accordance with agreed requirements.
• Immediately report problems/failures that may impact on the organisation and/or its clients/customers to Line Manager

General administration  

• Provide general administrative support to the team to include filing, data entry, typing and assisting in the management of communications and paperwork, managing diaries, assisting with travel arrangements/organisation.
• Ensure that follow ups are done where necessary
• Adhere to SLA’s.

Reporting

• Provide data and draw reports on a weekly and monthly basis or as otherwise required.
• Maintain accurate records/documentation associated with work.

Stakeholder relationship support  

• Support and ensure that the team delivers on:
• Liaising with and maintaining good relationships with relevant stakeholders (particularly between sales and marketing).
• Build relationships with Memberships, Operations, Claims, act as link between Brokers and business.
• Addressing customer satisfaction issues promptly and escalate queries to the relevant departments.
• In collaboration with the relevant departments, organise training where applicable

Personal development   

• Achieve agreed personal targets and assist Line Manager to achieve team targets.
• Ensure compliance to relevant codes, legislation, and procedures including health and safety.
• Contribute towards the smooth running of the team.
• Always adhere to all organisation policies and procedures.
• Interact and co-operate with all members of the department, its suppliers, and clients/customers.

WHAT YOU'LL BRING TO THE TABLE?

• Knowledge of business policies, processes and procedures, legal compliance
• Diploma in Business management, Administration or Customer Service
• 2-3 years customer services administration experience
• Advanced Computer literacy - MS Office

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Description

As the Operations Manager you will be responsible for overseeing and managing the daily life product (funeral, GPA, group risk, etc.) functions. The incumbent will contribute to the overall performance and RMA Life’s strategic initiatives and will drive change, develop business process improvements, manage multiple stakeholders, meet regulatory, compliance and policy/procedural requirements, as well as coach, mentor and develop talent in order to meet company growth, profitability and service level targets.  

WHAT WILL YOU DO?

Life operations management  

• Define and implement critical performance metrics measuring business volumes, compliance with regulations, tracking of SLAs & KPIs, productivity targets and quality standards.
• Responsible for delivering on compliance, audit, risk and regulatory KPIs for the function.
• Actively foster process improvement, compliance, quality, growth, and client experience excellence in collaboration with the customer services team.
• Guide operational requirements and activities related to onboarding of new business and partnerships, administration of policies and query management.
• Ensure timely processing and tracking of insurance policies on life products and the administration thereof using both in-house team members and outsourcing business partners to achieve strategy.
• Support the claims team with related queries for the processing of claims within the specified SLA.

Stakeholder relationship management   

• Develop and maintain strong collaborative and strategic relationships with internal and external stakeholder.
• Effectively communicate critical announcements to all stakeholders.

Team management

• Assume full management responsibility for the Operations team.
• Continuously manage team performance and ensure that productivity is monitored on an ongoing basis.
• Conduct regular performance reviews take place.
• Provide key leadership and guidance to servicing departments to inspire the creation and development of new/updated processes and reporting.
• Ensure that ongoing coaching and development is provided to the team through infield observation.
• Draft and submit professional management reports.

Risk and compliance management

• Work effectively with Compliance and risk to implement changes to comply with changes in in relevant legislation.
• Review complaints and audit & risk findings and drafts responses to audit, risk and compliance findings along with developing a remediation plan for noted issues to prevent recurrences.
• Ensure compliance with applicable statutory regulations.
• Complete all required compliance training.
• Maintain knowledge of and adhere to RMA Life’s internal compliance policies and procedures.

WHAT YOU'LL BRING TO THE TABLE?

• Knowledge of business policies, processes and procedures, legal compliance
• Bachelor’s Degree Preferred or equivalent work experience (Business Administration, Insurance or Operations)
• RE5, RE1 advantageous
• 8 - 10 years of professional work experience (combination of insurance, policy administration, and operations) with a strong emphasis in life business
• 5+ years of leadership experience.
• Vast array of experience with servicing systems and corporate analytical reporting.
• Current strong understanding of regulatory requirements and guidelines
• Team player with the ability to create structure and coordinate a variety of team member work styles to execute activities at a high level of quality and skill.
• Strong skills using Excel, Word, Visio, PowerPoint or equivalent presentation software
• Self-starter, self-directed, influential, articulate and ability to distil complex information into easily understandable content.
• Demonstrated ability to define and resolve problems, exercise sound judgement and make good decisions
• Establish critical timelines and effectively drive team and operations to meet deadline expectations.
• Strong collaborator with ability to interface successfully with all levels of the organization
• Collaborate cross-functionally with our Customer Experience, Claims, commissions, Finance, IT and Actuarial teams to deliver an exceptional experience to stakeholders
• Experience in leveraging new technology (e.g., AI/ML, Chat, Bots, Voice and other emerging new technologies) to drive better stakeholder experiences and driving efficiency across channels.
• Experience in journey mapping, experience design, and business and IT agile principles and delivery of new capabilities.
• Extensive knowledge of risk management and compliance practices with experience in mitigating risk.
• Demonstrated ability to effectively leverage internal and external data and research to understand trends shaping stakeholder expectations and leveraging the insights to enhance employee and member experiences.
• Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals.

WHAT WILL YOU GET IN RETURN?

We offer great opportunities for personal and professional development in a stable company that’s 127 years strong. The role comes with a competitive salary package and various benefits. Flexible work arrangements (combination of remote and in the office). Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Kindly note that should you not receive a response within 21 days please consider your application unsuccessful.

• Closing date: 25 January 2023

Our Commitment to transformation:

In accordance with the employment equity plan of Rand Mutual Assurance and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.

Requirements

• Knowledge of business policies, processes and procedures, legal compliance
• Bachelor’s Degree Preferred or equivalent work experience (Business Administration, Insurance or Operations)
• RE5, RE1 advantageous
• 8 - 10 years of professional work experience (combination of insurance, policy administration, and operations) with a strong emphasis in life business
• 5+ years of leadership experience.
• Vast array of experience with servicing systems and corporate analytical reporting.
• Current strong understanding of regulatory requirements and guidelines
• Team player with the ability to create structure and coordinate a variety of team member work styles to execute activities at a high level of quality and skill.
• Strong skills using Excel, Word, Visio, PowerPoint or equivalent presentation software
• Self-starter, self-directed, influential, articulate and ability to distil complex information into easily understandable content.
• Demonstrated ability to define and resolve problems, exercise sound judgement and make good decisions
• Establish critical timelines and effectively drive team and operations to meet deadline expectations.
• Strong collaborator with ability to interface successfully with all levels of the organization
• Collaborate cross-functionally with our Customer Experience, Claims, commissions, Finance, IT and Actuarial teams to deliver an exceptional experience to stakeholders
• Experience in leveraging new technology (e.g., AI/ML, Chat, Bots, Voice and other emerging new technologies) to drive better stakeholder experiences and driving efficiency across channels.
• Experience in journey mapping, experience design, and business and IT agile principles and delivery of new capabilities.
• Extensive knowledge of risk management and compliance practices with experience in mitigating risk.
• Demonstrated ability to effectively leverage internal and external data and research to understand trends shaping stakeholder expectations and leveraging the insights to enhance employee and member experiences.
• Experience collaborating with key resources and stakeholders, influencing decisions, and managing work to achieve strategic goals.

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Description

As a Junior Data Analyst, you will be responsible for integrating and processing reporting requirements into a custom-formatted data report. The incumbent must be able to conduct complete life cycle data generation and outline critical information for each project deliverable. In addition, the Junior Data Analyst will be responsible for analysing business procedures, to recommend specific types of data that can be used to improve business processes continuously.

WHAT WILL YOU DO?

Data Interrogation

• Assist in understanding and identifying data anomalies, for these to be managed/addressed with Data owners
• Identify data entities and data sources that comprise enterprise data
• Understanding of different Data sources and processes, to aid/assist Business with data management processes

Analysis of data

• Identify, analyse, and interpret trends or patterns in complex data sets
• Use a variety of methods to analyse data, interpret the data and results and generate useful business reports
• Use data to create models that depict trends in the member base and the consumer population as a wholeAct (ECTA.)

Identification of business needs and appropriate solutions

• Work with management team to create a prioritized list of needs and information for each business segment
• Identify and recommend innovative ideas to improve business processes.

Reporting

• Using appropriate tools and channels to report progress of business as required
• Adhering to deadlines and ensuring accuracy and quality of information presented on the report

WHAT YOU'LL BRING TO THE TABLE?

• Knowledge of business policies, processes and procedures, legal compliance
• NQF Level 6: Diploma in IT, Maths, Economics or other Statistical
• 1 - 2 years business experience in business reporting and analysis
• Must possess database (SQL) and business reporting skills
• Computer literacy (MS Office – Advanced)
• Ability to interface with various stakeholders