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Core Group represents some of the world’s premier professional and consumer technology brands in Sub-Saharan Africa. If you would like to join us and become a reseller, please contact us if you believe your company qualifies after consultation of the following information.
We offer people the most exciting information, communication and entertainment...
Read more about this company
As a market leader in the consumer electronics distribution space, we strategically align our services and values with our global partners – some of the most valued and loved brands in the world – to ensure that we deliver world-class solutions to both the retail and enterprise industry we service across the African continent.
Requirements
Qualifications:
- Relevant Qualification
- Sound commercial skills and business acumen
- Sound (4 -7) years management experience managing teams
Min Requirements:
- 7 years practical managerial experience with a proven track record of operating effectively within a sales & marketing and customer service focused environment, which is strongly target driven.
- Experience within the retail sector
Key Performance Areas.
1) Communicate & drive the sales target
2) Business Development, Customer Relationship and Business Growth
- Provide input into budget formulation and manage performance in line with budget.
- Develop & agree a business plan for each store.
- Manage the debtors by close liaison with the debtors team.
- Strategic planning in the education vertical.
- Provide in country support and assistance to existing reseller base.
- Grow the B2B base
- Work closely with the marketing team to manage the BDF process to ensure the Apple ecosystem is communicated to the consumer, corporate customer and educational institutions
- Manage & execute in store events
3) Leadership & Personnel
- Build, organize, motivate and lead a dynamic, high performance team.
- Inspire, motivate and support iStore teams and continuously follow up with iStores to maximize sales. Provide leadership and ensure team members are effectively managed, coached and developed.
- Grow managers skills and EQ to facilitate growth of the leadership team.
- Build succession capacity of Store Managers
- Proactive recruitment & retention of high potential candidates who are able to engage and serve customers in line with Apple brand promise, including development of innovative solutions to achieve this.
- Support the growth of an embedded culture focusing on demystifying the Apple brand, customer service, increasing traffic into stores, increasing conversion rates, technical expertise, support.
- Ensures adherence to all Labour legislation and relevant acts.
- Performance management appraisals & scorecards conducted in line with company policy.
4) Customer Experience/Customer interaction
- Ensure the highest standards of customer engagement and service are set, measured and met.
- Handling customer conflict effectively.
- Demonstrate a hands-on and interactive approach to customers and ensure that the entire iStore team buys into this approach and demonstrate this, and ensure this ethos permeates into the iStores.
- Focus on developing long term customer relationships and ensure that this is a regional approach
5) Training
- Daily, “on the sales floor “coaching of sales staff to equip the team to increase sales conversion rates. This is a strategic and critical role of the GM. Build Store Manager’s capacity to fulfil this role effectively.
- Ensure that each store has high level of product, technical and sales skills through intensive and ongoing training of team members, including ensuring that all Apple & Core Group training and certification standards are met.
6) Process & Procedures
- Monitor adherence and remedy any non-compliance issues.
- Ensure that all Company policies and procedures are in place and adhered to, to minimise risk and maximise efficiencies
- Identify any gap areas which detract from consistent delivery to meet above & develop necessary iStore Processes that are not in place to provide store staff with daily, weekly and monthly roadmaps that facilitate consistency of delivery within the iStores.
- Control all controllable expenses.
- Be accountable for the safeguarding of stock, cash/debtors and fixed assets in the region
- Identifies potential risk and eliminates gaps by recommending areas of improvement.
- Ensure that all iStore technical infrastructure is operational.
- Attention to detail and uncompromising with company process and procedures
Stock
- In conjunction with the planning team work to ensure that the store has the correct mix and volume of stock per stock item.
- Assist in the merchandising layout in each store and ensure the planning team supply the right stock in the right quantities to create an impactful display.
- Ensure stock rotation to minimise unnecessary stock ageing
- Stock planning and optimization.
- Oversee control of stock items and assets within iStore in area of responsibility, with focus on minimizing shrinkage and/or all pilferage.
- Ensure business assets are secured
Merchandising
- Conduct customer/store/retail visits where applicable (displays/compliance/ stock levels/competitors products)
- Ensure that stores are merchandised in line with the Apple APR Program
- Ensure that 3rd Party product is merchandised in line with 3rd party guidelines.
go to method of application »
The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.
Our iStore, IOS technician is responsible for all iOS repairs, within the prescribed turnaround time stipulated by Apple, to ensure great customer service.
You would be responsible for providing adequate feedback and the repair documentation for each repair, as per AASP guidelines.
You need to have:
- Completed Matric
- Apple iOS Certified (ACIT) or similar technical qualification
- 2+ years repairing mobile hardware
The right person for this role is someone with
- Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
- Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
- Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
- Learning and Development, Open, motivated, and proactively seek learning and development opportunities
go to method of application »
Our iStore IOS technician, is responsible for all iOS repairs within the prescribed turnaround time stipulated by Apple, to ensure great customer service.
You would be responsible for providing adequate feedback and the repair documentation for each repair, as per AASP guidelines.
You need to have:
- Completed Matric
- Apple iOS Certified (ACIT) or similar technical qualification
- 2+ years experience in repairing mobile hardware
The right person for this role is someone with:
- Tenacity : Demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
- Conflict Management : Managing complexity, disagreement, and conflict effectively and smoothly
- Situational Awareness : Understanding the situation, demonstrating the right attitude, and taking timely action
- Learning and Development : Open, motivated, and proactively seek learning and development opportunities
go to method of application »
You would be responsible for providing adequate feedback and the repair documentation for each repair, as per AASP guidelines.
You need to have:
- Completed Matric
- Apple iOS Certified (ACIT) or similar technical qualification
- 2+ years experience in repairing mobile hardware
The right person for this role is someone with:
- Tenacity : Demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
- Conflict Management : Managing complexity, disagreement, and conflict effectively and smoothly
- Situational Awareness : Understanding the situation, demonstrating the right attitude, and taking timely action
- Learning and Development : Open, motivated, and proactively seek learning and development opportunities
Note that this role is for various vacancies at our iStore's in the Western Cape- iStore Canal Walk and Cavendish
go to method of application »
This could be the opportunity for you!
iStore is the home of everything Apple and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
Our Leader Accelerator is a year long training programme where we blend practical experience with traditional and non traditional ways of learning. You will learn all about the iStore way, leadership, managing high performing teams and work with amazing brands.
At iStore you will become part of a high performing, energetic family where your wellbeing and goals matter.
What you need to qualify:
- Either a completed B degree or experience working as in a leadership role wither in retail or hospitality;
- Excellent interpersonal and communication skills;
- Eager to learn, develop and have an affinity for technology;
- Capable of solving complex problems and thinking on your feet;
- High energy and a positive outlook;
- Customer centric and passionate individual
go to method of application »
This could be the opportunity for you.
iStore is the home of everything Apple and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
Our Leader Accelerator is a year long training programme where we blend practical experience with traditional and non traditional ways of learning. You will learn all about the iStore way, leadership, managing high performing teams and work with amazing brands.
At iStore you will become part of a high performing, energetic family where your wellbeing and goals matter.
What you need to qualify:
- Either a completed B degree or experience working as in a leadership role wither in retail or hospitality;
- Excellent interpersonal and communication skills;
- Eager to learn, develop and have an affinity for technology;
- Capable of solving complex problems and thinking on your feet;
- High energy and a positive outlook;
- Customer centric and passionate individual
go to method of application »
This could be the opportunity for you.
iStore is the home of everything Apple and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
Our Leader Accelerator is a year long training programme where we blend practical experience with traditional and non traditional ways of learning. You will learn all about the iStore way, leadership, managing high performing teams and work with amazing brands.
At iStore you will become part of a high performing, energetic family where your wellbeing and goals matter.
What you need to qualify:
- Either a completed B degree or experience working as in a leadership role wither in retail or hospitality;
- Excellent interpersonal and communication skills;
- Eager to learn, develop and have an affinity for technology;
- Capable of solving complex problems and thinking on your feet;
- High energy and a positive outlook;
- Customer centric and passionate individual
go to method of application »
This could be the opportunity for you.
iStore is the home of everything Apple and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
Our Leader Accelerator is a year long training programme where we blend practical experience with traditional and non traditional ways of learning. You will learn all about the iStore way, leadership, managing high performing teams and work with amazing brands.
At iStore you will become part of a high performing, energetic family where your wellbeing and goals matter.
What you need to qualify:
- Either a completed B degree or experience working as in a leadership role wither in retail or hospitality;
- Excellent interpersonal and communication skills;
- Eager to learn, develop and have an affinity for technology;
- Capable of solving complex problems and thinking on your feet;
- High energy and a positive outlook;
- Customer centric and passionate individual
go to method of application »
ABOUT THE ROLE
The marketing manager for iStore Business will be responsible for all marketing of the iStore Business and iStore SME brand. The candidate will be accountable for the entire Marketing Strategy from conception to execution. The marketing manager will need to effectively plan and execute all Brand, Advertising, Events, Media and Retail activities to drive awareness and leads. This role is responsible for the coordination, operational management and implementation of initiatives.
The role reports to the Senior Marketing & Commercial Manager
MARKETING
- Develop quarterly marketing plans according to business objectives
- Manage and execute all above-the-line and below-the-line marketing campaigns
- Manage and execute customer database marketing, social media campaign planning
and management, - website management
EVENT MANAGEMENT
- Manage and coordinate all events
- Manage event kit
- Brief and manage suppliers
REPORTING
- Report on all marketing activities
- Manage the marketing budget through a monthly recon
- Manage invoicing and payments with the finance team
COMMUNITY
- Be the voice of the iStore Business/SME on social media platforms
ABOUT YOU:A degree/diploma in Marketing or Brand Management and B2B/SME
Highly motivated and dedicated to change the e-commerce and retail environment in South Africa with 3+ years Google certified
Shopify experience
Some additional perks you’ll get access to...
- Apple equipment: To set our teammates up for success we make sure you’ve got everything you need to work effectively.
- Learning and development: Access to a Learning Management System to enable teammates to attend courses, conferences, and training events.
- Social events: Fun and regular company events to relax and connect with tea
go to method of application »
iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
The iStore has an exciting opportunity available for a part time Admin Assistant in our store. You will support and assist the Admin/ Operations Manager in the iStore with stock control and asset management, etc to minimise risk. You will provide support in ensuring that all iStore policies, processes, and standard operating procedures (SOP’s) are adhered to.
You will be in a flexible position where you will only be required to work 138 hours per month.
You need to have:
- A Completed Matric (Tertiary Qualification would be advantageous)
- 1+ years admin experience in a retail environment or a degree
- 2+ years admin experience in a different industry
The right person for this role is someone with
- Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
- Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
- Organisation and Planning , Building, enabling and aligning great teams to deliver organizational commitments and plans
- Effective Communication, Clear and impactful communication to address the specific needs of different audiences, using multiple formats and tools
Method of Application
Use the link(s) below to apply on company website.
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