Job Opportunities at Momentum Metropolitan Holdings Limited

Introduction    

• The incumbent of the role is responsible for an underwriting/policy administraction, such as issuing new business, effecting changes/endorsements to existing business,  providing  overall supporting role to the renewal process (i.e. preparation of claims reports and preparing renewal terms templates) , and liaising with brokers.

Role Purpose  

• Evaluate, review and analyse insurance applications and screen applicants against set criteria in order to determine client risk and provide recommendations on approval or rejection of applications.

Requirements    

• Matric 
• Insurance qualification
• FAIS compliant and appropriate RE certification
• At least 120 FAIS credits (NQF level 5)
• 5 years of commercial underwriting experience in the Insurance Industry of which 3 years should be in commercial motor underwriting

Duties & Responsibilities    

• To work through broker closings and capture correct information in order to quote on tender
• To ensure all documentation and info has been received before anything can be done on a tender/quotation
• Once documentation has been received, claims on the specific account need to be analyzed and loss ratio is determined and projected
• Total account is analyzed in detail in order to determine what rates will be applicable
• To liaise with brokers telephonically and if need be in person
• To keep control of administration process, sign of policy documentation issuing of policies and Sasrias in time as well as liaising with Sasria
• To administer policies once tender has been awarded to company
• General daily maintenance of policies by providing quote on additional items brokers/clients would like to add on their respective policies and generally manage the daily endorsements of policy as per the agreed turn-around time
• Adhoc assistance as required to the PM during the Tender season in prepping new tenders, preparing claims information for pricing and assisting overall in presenting terms to the market
• Assist in the Tender season to quoting (if requested) and writing new municipal business within agreed underwriting principals and guidelines
• Responsible for general policy administration 
• Manage daily output of junior administrators
• Constant confirmation of premiums to Claims department
• Regularly follow up on unpaid accounts with respective broker until the cash is receipted
• Liaise with Credit control Department to ensure correct allocation of premiums to correct accounts

Competencies    

• Collaborative
• Good communication skills 
• Good planning and organising skills
• Attention to detail 

Closing Date: 2023/06/14

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Role Purpose    

• Manage and motivate a team of Financial Advisors in order to deliver an excellent client experience and support the achievement of sales targets.

Requirements    
Experience and Qualifications:

• 3-5 years experience in a sales environment
• Minimum 1 year managerial experience in overseeing the rendering of financial advice to fulfil the duties of a compliant key individual and be registered with the FSP
• Matric or equivalent NQF 4  qualifcation
• FAIS Representative Regulatory Exam Level 5 passed
• 120 FAIS related credits
• Experience in FAIS Tier 1  Long Term Insurance Products as well as experience in Pension Benefit products

Skills and Knowledge:

• Relationship building
• Networking
• Good communication
• Computer Literacy  
• Financial services industry (relevant legislation, product and process knowledge, Class of Business knowledge)

Duties & Responsibilities    
INTERNAL PROCESS 

• Develop plans to achieve sales targets in line with client centric practices.
• Manage the adherence to operational processes, policies and legislative requirements.
• Develop action plans and initiatives to drive sales, motivate team and improve performance.
• Communicate and implement approved team targets within area of responsibility.
• Implement action plans to achieve sales targets and business goals.
• Effectively manage all day-to-day team activities and escalations.
• Collaborate with Quality Assurance and Performance Coaches to guide and coach team to increase productivity, compliance and quality of calls.
• Regularly assess team members’ performance against targets and implement actions to increase performance.
• Assess service delivery based on engagements with business stakeholders and relevant analytics and implement plans for improvement.
• Maintain effective and efficient record keeping on the relevant system.
• Conduct regular engagement with team members in order to cascade information and team objectives.
• Cultivate and manage working relationships with a variety of stakeholders.
• Analyse, identify trends and report on team performance and productivity.
• Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs.
• Implement measures to address non-performance within the team.
• Identify operational efficiencies and make recommendations for improvement.

CLIENT 

• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
• Provide regular reports on delivery of services.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provide exceptional client service.

PEOPLE 

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
• Select and recruit suitably qualified talent in line with Employment Equity principles and Momentum Metropolitan values.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
• Support effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
• Effectively manage performance within the team in order to ensure business objectives are achieved. Encourage innovation, change agility and collaboration within the team.

FINANCE 

• Give input into the budget for area and implementation of financial regulations.
• Implement and provide feedback on the effectiveness of financial policy, practice and procedures preventing illegal, unethical or improper conduct.
• Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
• Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.

Competencies    

• Business Acumen
• Client/ Stakeholder Commitment
• Drive for Results
• Leads Change and Innovation
• Motivating and Inspiring Team
• Impact and Influence
• Collaboration
• Self-Awareness and Insight

Closing Date    

2023/06/09