Job Opportunities at Vodafone Global Enterprise

Role purpose:

• Manage and deliver customer life cycle programs and activities in order to maximize the customer lifetime value of the enterprise customers (revenue / margin).
• Develop and manage bundle engagement programme using triggers and behavioural analytics
• Plan, design and execute direct marketing campaigns
• Research and develop methods for measuring and analysing direct marketing campaign impact on customer behaviour as well as revenue (e.g. Design of Experiment)
• Research and implement new methods for optimizing targeting, campaign impact and incremental revenue lift.
• Perform complex analysis on customer characteristics and behaviour to identify opportunities and inform customer value management activities
• Perform diagnostic analysis to understand root causes to revenue dilution or change in behaviour.
• Recommend CVM activities to drive sales and increase revenue.

Your responsibilities will include:

• The candidate is expected to own and deliver direct marketing campaigns across entire customer lifecycle, and this involves
• Develop and maintain and recommend bundle upsell offers
• Select and prioritize leads for different direct campaigns
• Measure effectiveness of direct marketing campaigns using accepted and well researched standards
• Source and process customer feedback from outbound campaigns to inform lead selection and dialling strategies
• Interface with advanced analytics team to ensure seamless handover of model output for campaigns
• Dissect campaign results to understand underlying behavioural patterns and to develop insights
• Developing compelling business cases to support CVM activities
• Set up trigger based campaigns and manage scheduling thereof

In addition, the candidate is expected to source data from different systems, analyse it and provide insights and recommendations to improve business performance.

The ideal candidate for this role will have:
Technical / professional qualifications:

• Must have technical / professional qualifications:
• Matric/Grade 12 (Essential)
• A 3 year Degree/Diploma in Commerce, Data Science or Quantitative Management/Statistics or any related field
• A minimum of 5 to 8 years data and business analysis experience is essential

Core competencies, knowledge, and experience:

• Knowledge on SQL-based databases (e.g. SQL Server, Teradata, Oracle) – Essential
• Database experience (data extraction, transformation & manipulation). – Essential
• An understanding of Python will be an added advantage
• Strong data analytics skills including; data storage, manipulation, transformation and analysis.
• Advanced knowledge of MS Office Excel and good knowledge on reporting tools i.e. QlikSense, PowerBI.
• Ability to work with multiple data sources – including both transactional and dimensional star schemas & some experience in data model development
• Some exposure to data model development and reporting experience – automating repetitive data reporting tasks
• Excellent communication and conflict management skills.
• Project Management
• Planning and organising skills
• Process and project management skills
• Excellent organisational skills
• Experienced in presenting and communicating findings and recommendations clearly and succinctly.

Closing date for Applications: 18 May 2023

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Role Purpose

• The Scrum Master plays a crucial part in ensuring the success of our IT operations Operating Model; helping us to become a leading digital company
• The Scrum Master is a servant leader to the DevOps delivery team, coaching agile methods, and providing support and facilitation to increase velocity and team productivity
• This role is responsible for identifying risks, dependencies, and impediments, leading the team and business in finding a solution, coordinating with other teams and functional partners, and actively escalating when needed to ensure resolution.
• This role is responsible for keeping a pulse on needs and insights from stakeholders and other initiatives, regularly communicating status, changes in direction, and relevant metrics to avoid misalignment and roadblocks

Your Responsibilities Will Include

• Support the Product Owner in ensuring right-sized story writing, aligning priorities, and planning sprint iterations
• Track and manage risks and issues of the delivery team
• Track and report on current status of all team members and the delivery
• Monitor and optimize agile processes and practices
• Promote continuous improvement through retrospectives and team learning
• Coordinate with other delivery teams, stakeholders, and partners to manage risks, interdependencies, and impediments to the team

The Ideal Candidate For This Role Will Have

• Relevant diploma / degree in Information Systems, or another related field
• A total of at least five to eight years relevant experience of which at least three years needs to be as a Scrum Master or Project Manager
• Experience leading teams using agile methodologies in large-scale teams
• Experience working with agile methodologies

Core Competencies, Knowledge, And Experience

• Is a role model for best practices in Agile process execution, motivating other team members to do the same
• Ability to continue to monitor, learn, and implement industry best practices from the agile community
• Excellent stakeholder management and communications skills, with the ability to inspire, influence, and update delivery teams and senior executives
• Excellent facilitation, organization, and problem-solving skills, helping the team manage conflicts, challenges, escalating only when team processes have failed
• Strong grounding in traditional project management practices
• Good understanding of the business capability/user journey, wider organizational goals, and desired product business outcomes

Closing date for Applications: 22 May 2023

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Role Purpose

• To ensure relevant and appropriate Unified Communication services are provided to the organization to meet business current and future requirements.

Your Responsibilities Will Include

• To manage a technical team including suppliers to deliver services according to agreed service levels.
• Ensure that Strategic development; planning, testing, implementation and support of enterprise IT technologies and solutions are in delivered according to agreed timelines.
• To compile a departmental budget and maintain control of the approved budget.
• To ensure that effective contracts are put in place and managed with regard to external suppliers that provide support services or solutions.
• To ensure departmental compliance with internal and external policies, including corporate governance.

The Ideal Candidate For This Role Will Have

Relevant diploma/degree in Information Systems, or related field

A total of at least five to eight years of relevant experience

Preferred O365 Including MS Teams And Video Conferencing Experience

Core competencies, knowledge and experience:

• Leadership
• People management
• Financial management
• Vendor management
• Problem-solving and analysis

Closing date for Applications: 22 May 2023.