Job Opportunities at Absa Group Limited (Absa)

Job Summary

Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Sales Target
•  Proactively make self-initiated contact with customers in order to deliver against the required sales targets | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best
• practice and providing constructive feedback as required.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards
•  Customer Experience: To provide service excellence and achieve customer satisfaction 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

Job Description

• Relationship Management: Own the primary relationship with the client by being the client’s main contact point for
• all corporate and investment banking needs. | Client Solutioning: Take overall accountability for service delivery by setting the rules of engagement for
• the cross functional team, which includes Transactional Banker, Credit Analyst,
• Segment Support Client Control Team, Client Service Consultant & Product & Sector
• teams. | Manager Risk Assessment: Take ownership of the portfolio's risk management by ensuring a good
• understanding of both the Bank's and the clients regulatory and compliance

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

Lead and direct the provision of Virtual People Partner (VPP) and ER shared services (ERDA) to people managers and colleagues.

Job Description

Accountability: Provide Strategic Leadership

• Stay abreast of people management practices within Absa and ensure that the VPP/ERDA Unit is well
• positioned to provide effective complex advisory and coaching services to People Managers and colleagues.
• Set and communicate a long-term strategy that clearly articulates strategic targets and metrics to align the delivery of VPP/ERDA against the People Experience objectives and targets and stakeholder expectations.
• Direct the review and design of the business architectures for VPP/ERDA (people, systems, processes) to optimise service delivery.
• Give clear direction to the VPP/ERDA team on the strategic and operational focus areas.
• Drive the development and tracking of tactical plans and scoreboards and take corrective actions where required.
• Drive sustainable cost and processing efficiencies through continuous innovation, industry benchmarking and alignment to best practices.
• Proactively manage changes in the environment and ensure the effective implementation and stabilisation of changes.
• Establish appropriate governance structures to facilitate decision making, strategic risk management and performance tracking.

Accountability: Drive Business Performance

• Position VPP/ERDA as a key service provider to the relevant business units serving as its customer.
• Implement performance controls to proactively measure achievement against strategic targets and address changes or non-performance.
• Provide ongoing advice and direction to the VPP/ERDA team in terms of the areas of focus,

opportunities, key targets and relative policies, legislative and regulatory environments.

• Actively participate in all internal client reviews from a service perspective provided by areas under responsibility through a process of formalised service review.
• Continuously monitor service levels and implement strategic measures to improve customer satisfaction and the overall colleague experience.
• Implement governance structures and stakeholder frameworks to ensure effective customer
• management and engagement.
• Represent VPP/ERDA and participate and contribute to industry and Bank wide forums and governance
• structures as required or directed.

Accountability: Drive the people agenda

• Together with the Head: People Experience, determine the people management strategy for the

VPP/ERDA team aligned to the overall People Experience strategy.

• Take steps to build, develop and lead a cohesive and high performing team within VPP/ERDA.
• Drive the overall people agenda within the VPP/ERDA team to ensure that the human aspects to

performance are considered and embedded.

• Take steps to establish and drive a high-performance culture within the team by for example mentoring
• leaders and using the performance development framework, informal coaching and formal learning as tools.
• Enable and drive the transformation agenda within the VPP/ERDA team by implementing strategies and

addressing barriers.

• Establish and maintain a succession plan for the roles in the area
• Ensure the Unit complies with Group People policies, practices and procedures.

Accountability: Maintain a healthy risk profile within VPP/ERDA

• Identify and take accountability for the assigned principal risks relevant to the area in terms of the Absa
• Operational Risk Management framework and ensure that adequate controls are in place within the

role’s area of responsibility.

• Drive a culture of proactive compliance and risk management within VPP/ERDA team.
• Review the risk management and compliance practices of the VPP/ERDA team and highlight areas that
• require improvement to the team. Ensure that they understand their responsibility for risk ownership.
• On a quarterly basis, evaluate of the status of Operational and Principal Risks within the function and
• complete the required attestations to confirm control status.

Accountability: Manage the financial sustainability and effective use of resources within VPP/ERDA

• Drive the annual planning and review of MTP, STP and Revised Annual Forecast (RAF) budgets for the

VPP/ERDA team including the setting of MTP and STP Financial targets and standards and related

• measures and anticipated financial cost targets.
• Ensure the team has sufficient resources to deliver on operational and customer commitments.
• Monitor annual resource utilisation and implement strategies to improve the efficient allocation and

utilization of resources within VPP/ERDA.

• Ensure accurate and timely financial reporting in terms of the annual calendar.
• Implement effective corrective measures to ensure financial control and address negative budgetaryvariances.
•  Review workforce and recruitment plans for the area and reallocate resources where required
• Perform all other duties as reasonably assigned.

Education

• Bachelor’s degree (NQF 7) or equivalent

Experience

• (5 years relevant experience a minimum requirement).

In addition, the below experience level is essential:

• At least 10 to 15 years HR related experience
• Experience & proven track record in supporting business people strategies
• Specialist ER knowledge (preferred)

Competencies

• Delivering results and meeting customer expectations
• Commercial awareness and business acumen
• Stakeholder management
• Adapting and responding to change
• Consulting and advisory skills
• Planning and organising
• Deciding and initiating action
• Analytical skills
• Influence
• Strategic Thinking
• Relationship Management
• Adaptability
• Collaboration
• Leadership

Education

• Bachelor`s Degrees and Advanced Diplomas: Human and Social Studies (Required)

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Job Summary

Development of decision models in the Retail space, including Underwriting, Behavioural, Collections and Profitability models. To provide complex specialist advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist risk product expertise.

Job Description

Risk Management

• Providing Subject Matter Expertise to Risk types

Stakeholder Management:

• Build and Maintain effective Relationships with relevant stakeholders

Risk Reporting:

• Identify, assess and Report key risks arising from significant events, investigations, audit and control issues

People Management:

• Develop a high performing Team

Risk and Control:

• Adherence to Policies, Procedures and Regulations

Education

• Bachelor Honours Degree: Business, Commerce and Management Studies (Required)

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Job Summary

Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.

Job Description

Devops & Support

• Apply problem solving skills to solve technical problems on existing applications
• Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech
• Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & Services
• Provide inputs into application documentation for end users
• Leverage application documentation to guide users through application support processes
• Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements
• Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
• Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.
• Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
• Identify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation
• Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc.
• Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis
• Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs
• Compile and maintain inventory of applications and related details
• Meet all SLA requirements associated with application support being provided
• Follow identified risk, governance & control procedures for all application support provided e.g. backup, documentation etc.
• Maintain awareness of application risks and opportunities for improvement

Education

• Bachelor's Degree: Information Technology

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Job Summary

Lead the agile solution design, deployment & ongoing optimization & evolution of Absa's container platforms and development tools (which run across on-premises and cloud). Essential experience is in Kubernates, Development tools and DevOps and disciplined operational managenent of mission-critical platforms (full stack engineering & ownership / control) across multiple squads in complex & high impact business areas Business complexity is determined by: 1. Customer Impact 2. Number of integration points:

• Data
• Teams to talk to
• Systems
• Enabling function

Job Description

• Product & Service Direction Setting, Solution Design & Performance Management

• Work with the CIO & business product owners to define the product & technical strategy (Full Stack – End to End)
• Act as the single point of partnership & assume responsibility for managing the senior business interface (product owner) relationship
• Assume one stop shop accountability for the delivery of the product & solutions (risk cannot be outsourced to vendors)
• Apply design thinking practices to deliver architecturally sound technical product & service solutions (and explain / guide / coach others on this architecture holistically and technically)
• Lead & facilitate the design of the product & or service solution blueprints aligned to the organization strategy (Short, Medium & Long Term)
• Collaborate across the tech value chain (CSO, CTO, etc.) to guide the business on the appropriate technical solution (cost to value) & the range of strategic technical choices to be made
• Lead the detailed scoping, prioritisation & integration planning for the design & deployment of products & services with & across multiple stakeholder groups (Front End, Back End & Integration) – (aligned to solution blueprints)
• Meaningfully contribute & ensure solutions align to the design & direction of the Group Architecture standards, principles, preferences & practices. Short term deployment must align to strategic long term delivery.
• Meaningfully contribute & ensure solutions align to the design and direction of the Group Infrastructure standards and practices e.g. OLA’s, IAAS, PAAS, SAAS, Containerisation etc.
• Strategically & operationally monitor the performance of products and services (all applications) – ensuring ongoing optimization & cost to value for our businesses (think bank wide)

DevOps (with deep knowledge & understanding of context within which we develop architecturally & infrastructurally)

• Leverage the required expert level (own) skill & knowledge in architecture & Infrastructure, design and manage all development & development practices & outputs across squads (apply knowledge on virtualization, containerization, automation, storage & serverless technologies (e.g. AWS, Azure, Google, & on prem-Cloud, etc.)
• Ensure the most optimal design & deployment of technical products and services in the organization (via pipeline – not manually)
• Design & Implement Automation Testing, Continuous Integration & Continuous Delivery Strategies & frameworks across squads for effective solution development & deployment (understand and apply expert knowledge in e.g. Kubernetes, Jenkins, TeamCity, Arifactory, MS Powershell, Collaborative Lifecycle Management (CLM) Tools, APM Tools (e.g. NewRelic & Splunk) etc.
• Ensure solution designs deliver on the key technical principles of: self-service, repeatability, testability, scalability & resilience
• Guide code development practices and processes through an understanding of complex concepts and developmental practices such as threading, parallel processing, asynchronous programming, domain driven design, lambdas etc. & coding language expertise (e.g. Java, C++, Groovy, Python, Bash, Perl, Ruby etc.)
• Guide & ensure the delivery of quality development (code) based on own experience in developing across a range of applications including but not limited to: server side, client side, web (SOAP, REST, JSON), socket based programming, batch & real time, building architectural patterns, security / security domains)
• Effectively manage the DevOps pipeline & associated releases for maximum customer impact & minimum business risk
• Manage the maintenance & optimization of applications, products & services as a ‘way of doing things / culture’ within the development teams. You are fully accountable for the longevity of applications aligned to Group Architectural practices.
• Coach & Mentor senior developers across squads on the technical competencies to effectively deliver on DevOps solutions (see Dev competency model in skills & competencies section). To do this, display proficiency in the Senior level competency requirements.

Delivery Management (where there is a specific product / service you manage)

• With fluency in the deployment of agile methodologies, resource & manage the appropriate number and nature (skill & capability) of squad based teams to execute on both Run & Change elements of delivery
• Work in collaboration with transformation & change teams for effective resourcing and delivery management of various programmes at all levels (SI, BU etc.)
• Ensure agile practices are implemented and sustained for effective delivery to business e.g. RETRO’s etc.
• Positively & proactively manage product owner relationships including building product owner technical capability to enable balanced & best fit decision making
• Proactively engage with & partner CTO, CSO, SE, Risk and broader enablement functions to drive alignment & leading practice in technology design & deployment

People

• Proactively attract, recruit, develop, retain, reward & deploy a diverse resource base aligned to an ever evolving tech environment (ahead of demand)
• Build a high performance team environment through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback etc.)
• Accountable for the right people in the right teams to deliver on our tech strategy (always!)
• Leverage coaching techniques in all squad related activity to drive a higher quality design and deployment of technical products and services

Financial & Vendor Management, Risk & Governance

• Carry the ‘one stop shop’ accountability for all risk associated with technical decision making (from ideation to deployment)
• Manage & Apply the organization risk & governance frameworks
• Ensure decisions on infrastructure & product design are aligned to chapter & guild guidelines & are sustainable for the enterprise
• Proactively involve / engage chapter & guild leads in product design & infrastructure decision making, applying an enterprise wide lens to product & service development
• Manage all vendor selection processes & take full accountability for all related commercial impact
• Negotiate best fit contracts for the organization at an enterprise level and align decision making to our key business principles of scalability, resilience, captivity etc.
• Deliver on time & on budget (always)

Education

• Bachelor's Degree: Information Technology