Job Opportunities at Momentum Metropolitan Holdings Limited

Role Purpose    

• Manage and integrate Client Engagement and Administration tactics across the region in support of the business strategy.

Requirements    

• 5-7 years’ experience in the insurance industry
• 5 years’ experience in the management of people
• Extensive experience in liaison at senior management level
• At least 5 years industry experience (medical/insurance industries)
•  Code 08 driver’s licence and own vehicle

Duties & Responsibilities    
INTERNAL PROCESS

• Maintenance of regional relationship of employer groups and their brokers
• Detection of the training needs for the regional Account Executive’s and Internal Service Consultant’s and ensure that training gaps are filled
• Supervision of the team which includes planning, attending meetings and rewarding and recognising employee performance
• Liaising with relevant departments and other branches nationally
• Dealing with escalations and identifying process improvement as a result thereof
• Strategic planning of departmental activities in response to market developments
• Supporting and directing the team to ensure that overall business unit objectives are met
• Creating and maintaining reports pertaining to your team
• Analysing data regarding the performance of your team
• Ensure that staff are operating at peak levels of productivity and working well within the team
• Ensure that performance issues are identified and effectively dealt with timeously

CLIENT SERVICES

• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall client targets.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
• Effectively manage performance within the team in order to ensure business objectives are achieved.
• Encourage innovation, change agility and collaboration within the team.

FINANCE

• Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans.
• Effectively and efficiently manage human capital related costs, e.g. leave, over time, training, etc.
• Ensure effective and efficient administration of operational costs within budget, identify areas of financial risk and escalate.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
• Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.
• Ensure effective operations management service delivery, ensuring compliance with identified service practices, principles and processes.
• Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes.
• Implement risk management, governance and compliance processes to identify and manage risks and expose liabilities.
• Provide input into the risk identification processes development and communicate recommendations in the appropriate forum.

Competencies    

• Business Acumen
• Collaboration
• Customer/Stakeholder Commitment
• Drive for Results
• Leads Change and Innovation
• Motivating and Inspiring the team
• Impact and Influence
• Self-Awareness and Insight
• Diversity and Inclusiveness
• Growing Talent

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Role Purpose    

• Provide strategic leadership in Guardrisk and specifically on financial and capital matters. Oversee financial and capital management activities for the business by providing professional and ethical financial practices and delivering an effective service offering that is aligned with business and Group strategy. Ensure the sustained profitability of the business.

Requirements    

• Post graduate degree in BCom Accounting ,Financial Management or Actuarial Science
• Registered Chartered Accountant with South African Institute of Chartered Accountants or a Qualified Actuary with fellow status fromASSA.
• At least 10 years post qualification experience in finance or actuarial management in an insurance and financial services environment
• Extended experience in Cell Captive Insurance finance or actuarial management, with specific focus on Accounting, Reporting, Modelling and Capital Requirements for Cell Captive Insurers
• At least 5 to 7 years experience in a senior management position managing a team of more than 10 people
• Knowledge of International Financial Reporting Standards (IFRS), Insurance Regulatory Requirements and Insurance Reserving and Capital modelling
• Understanding of Solvency Assessment and Management (SAM) practices and philosophy

Duties & Responsibilities    

• Keep abreast of trends, legislation and best practices within the financial management field in order to optimise service offering and delivery.
• Create platforms that facilitate the creation of strategic partnerships with business leaders in order to understand business priorities, challenges and requirements.
• Collaborate with senior management to formulate short and long-term strategic financial objectives and operating strategies for the business, in line with the overall business strategy of the segment, as well as the overall financial strategy of the Group.
• Oversee the design of effective and efficient futuristic financial modelling in support of the business strategy and new business ventures.
• Support the development of new business initiatives (e.g. strategic initiatives or business cases) by studying economic trends and revenue opportunities, unpacking the financial implications and make recommendations regarding the financial viability of new business.
• Evaluate and advise on the financial impact and requirements of long range planning, introduction of new products/business and regulatory environment to support the realisation of the business strategy.
• Provide executive management within the segment with advice and support on the financial and risk implications of business activities, and provide consultative support to planning initiatives through financial and management information analyses, reports, and recommendations.
• Provide recommendations to strategically enhance financial performance and business opportunities.
• Contribute to the design and development of Guardrisk strategies, policies and practices and oversee the implementation of finance strategies, policies and practices within the business.
• Build and maintain effective business relationships with Group Finance in order to manage service delivery in line with business expectations and requirements.
• Establish and comply with finance governance principles and structures within the business in line with finance best practice (IFRS, SAM, etc.).
• Manage and minimize the company’s financial risk exposure by developing and maintaining systems of internal controls, liaising with Risk Management functions as appropriate.
• Support the planning and management of internal audit activities in collaboration with the risk team.
• Provide direction for continuous improvement efforts by managing the identification of opportunities, cost reduction, improvements and systems enhancement.
• Understand and analyse the profitability and growth drivers for the business and ensure that the key insights are well understood by the management team.
• Ensure that sound financial controls and practices are in place within the segment and in the respective products and solutions centre of excellence to ensure the segment delivers on its stated financial objectives.
• Drive understanding of financial and risk concepts across the business.
• Keep abreast of changes in the business operating environment in order advise and direct on actuarial matters.
• Monitor all aspects of the businesses outcomes of ORSA in order to highlight the details of all material exposures and impacts facing the business and recommend mitigating actions.
• Assist the gathering and submission of information requested by regulatory authorities.
• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
• Select and recruit suitably qualified talent in line with Employment Equity principles and Guardrisk values
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
• Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
• Effectively manage performance within the team in order to ensure business objectives are achieved.
• Encourage innovation, change agility and collaboration within the team.
• Coordinate the process for the development, implementation and monitoring of fit for purpose budgets to ensure the businesses operating model is adequately budgeted for.
• Control the budget for area of responsibility, including the authorisation of expenditures and implementation of financial regulations.
• Influence the allocation and management of shared costs in line with Guardrisk’s operating model.
• Oversee the monitoring of financial performance by measuring and analysing business results, initiating corrective actions and minimizing the impact of variances.
• Oversee the production and delivery of accurate financial metrics, statements and reports for the business (Income Statement, Profit and Loss Statement etc.) within agreed timelines.
• Ensure the integrity of data and systems to enable accurate financial reporting.
• Present a complete analysis of financial results including strategic and tactical insights and recommendations to executive committees and boards.
• Manage the timeous and accurate submission of statutory reports to the relevant authorities and governing bodies.
• Act as a spokesperson for the business unit on matters relating to financial management and analysis.
• Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
• Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
• Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.

Competencies    

• Strategic thinking 
• Business Acumen 
• Leads change and Innovation 
• Collaborative 
• Big/holistic picture thinking

Closing Date    
2023/09/07