Open Roles at Human Accent

Main Purpose of Job

The Head of Training will spearhead the development and implementation of a comprehensive training academy aimed at enhancing sales excellence using the Challenger Sales Methodology, achieving world-class marketing, improving operational efficiencies, and fostering leadership within the organization. This role involves curriculum development, overseeing training delivery, measuring effectiveness, and ensuring continuous improvement to meet the company’s strategic goals

Key Performance Areas (Core, essential responsibilities – outputs of the position)

Strategic Development and Leadership:

•  Design and execute the strategic plan for the training academy in alignment with company objectives.
•  Lead and develop the training team, fostering a culture of continuous learning and professional growth.
•  Collaborate with department heads and stakeholders to identify training needs and ensure the curriculum meets current and future business requirements.

Curriculum Development and Implementation:

•  Oversee the development of a comprehensive, multi-tiered training curriculum focusing on sales excellence, marketing strategies, operational efficiencies, and leadership development.
•  Ensure the training content is relevant, up-to-date, and tailored to the pharmaceutical industry, incorporating best practices and innovative learning solutions.

Training Delivery and Facilitation:

•  Manage the delivery of training programs, ensuring they are executed to a high standard and meet learning objectives.
•  Facilitate high-impact training sessions and workshops for various levels within the organization, including senior leadership.

Evaluation and Improvement:

•  Implement robust methods for evaluating training effectiveness, including participant feedback, assessment results, and business impact metrics.
•  Continuously improve the training programs based on feedback and evolving business needs, ensuring the academy remains at the forefront of industry standards.

Stakeholder Management and Communication:

•  Maintain strong communication channels with all stakeholders, providing regular updates on training initiatives, progress, and outcomes.
•  Foster positive relationships with external partners, including educational institutions and training providers.

Resource and Budget Management:

•  Manage the training budget effectively, ensuring resources are allocated efficiently to maximize return on investment.
•  Oversee the selection and procurement of training materials, technologies, and external training services.

Minimum Requirements
EDUCATION

•  Bachelor’s degree in Business, Education, Human Resources, or related field (Master’s preferred).

EXPERIENCE

•  Proven experience in a senior training role, preferably within the pharmaceutical industry.
•  Strong background in developing and implementing successful training programs, particularly in sales, marketing, and leadership development.
•  Excellent knowledge of modern training techniques, tools, and best practices, including e-learning and blended learning approaches.
•  Experience in managing teams, budgets, and stakeholder relationships.

SKILLS AND ATTRIBUTES

•  Exceptional leadership and people management skills.
•  Excellent communication and presentation skills.
•  Strong analytical and decision-making abilities.
•  Ability to influence and engage at all levels within the organization.
•  Passionate about continuous learning and professional development.
• General working conditions (e.g. shift work, driver’s license, specific tools, special clothing, environmental requirements, etc.)
•  Office-based role with the possibility of travel to various company locations.
•  Flexible working hours to accommodate training schedules and business needs

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Main Purpose of Job

A Procurement Manager with an Industrial Engineering background in a pharmaceutical company plays a crucial role in streamlining purchasing processes, optimizing supply chain operations, and ensuring the cost-effective acquisition of high-quality materials necessary for production

Key Performance Areas (Core, essential responsibilities – outputs of the position)

•  Develop and implement procurement strategies that align with the company's business goals and operational requirements, with a focus on cost reduction, quality improvement, and supply chain sustainability.
•  Conduct market analysis to identify trends, assess risks, and leverage opportunities for cost savings and supply chain optimization.
•  Collaborate with cross-functional teams, including manufacturing, R&D, quality assurance, and finance, to understand material requirements and ensure the procurement strategy supports all aspects of the business.
•  Manage supplier relationships, including negotiating contracts, evaluating performance, and developing partnerships that enhance value for both parties.
•  Utilize industrial engineering principles to analyze and optimize procurement and supply chain processes, including inventory management, logistics, and material flow.
•  Implement and maintain procurement policies and procedures that comply with regulatory requirements and industry best practices.
•  Lead and develop the procurement team, fostering a culture of continuous improvement and professional growth.
•  Monitor and report on key performance indicators (KPIs) related to procurement and supply chain efficiency, cost savings, and supplier performance.
•  Stay informed of advancements in procurement technologies and industrial engineering practices, and assess their potential application within the organization

Minimum Requirements
EDUCATION

•  Bachelor’s degree in Industrial Engineering, Supply Chain Management, or related field. A Master’s degree is preferred.

EXPERIENCE

•  Minimum of 5 years of experience in procurement or supply chain management, with at least 2 years in a managerial role, ideally within the pharmaceutical industry.
•  Strong understanding of industrial engineering principles and their application to procurement and supply chain optimization.
•  Excellent negotiation, communication, and interpersonal skills, with the ability to build relationships with suppliers and internal stakeholders.
•  Proficient in data analysis and the use of procurement software and tools.
•  Knowledge of pharmaceutical industry standards, regulations, and compliance requirements.
•  Proven ability to lead and motivate a team, with a commitment to developing talent

SKILLS/PHYSICAL COMPETENCIES

•  Excel
•  Microsoft Word
•  Time management
•  Attention to detail

BEHAVIOURAL QUALITIES

•  Attention to Detail
•  Interpersonal skills
•  Good communication skills
•  Good compliance

Collaboration: Refers to formal and informal relationships.

•  The role demands a high level of decision-making, problem-solving, and strategic planning
• General working conditions (e.g. shift work, drivers’ license, specific tools, special clothing, environmental requirements, etc.)
•  Driver’s License
•  May be required to work overtime when requested

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Main Purpose of Job

The Medical/Pharmaceutical Sales Trainer is responsible for developing, implementing, and delivering training programs for medical/pharmaceutical sales representatives. The trainer will ensure that sales representatives have a thorough understanding of the products they will detail to healthcare professionals, including features, benefits, and clinical data. The trainer will also equip the representatives with effective sales techniques, product knowledge, and regulatory compliance standards to maximize product awareness and achieve sales objectives

Key Performance Areas (Core, essential responsibilities – outputs of the position)

•  Design and implement comprehensive training programs for new and existing medical/pharmaceutical sales representatives, focusing on product knowledge, detailing strategies, and compliance with industry regulations.
•  Conduct in-person and virtual training sessions, workshops, and seminars to enhance the skills and knowledge of sales representatives.
•  Develop training materials, including manuals, e-learning modules, and case studies, to support learning objectives.
•  Evaluate the effectiveness of training programs and make adjustments as necessary to improve training outcomes and meet sales goals.
•  Stay updated on new product developments, industry trends, and regulatory changes to ensure training content is current and relevant.
•  Collaborate with product managers, marketing teams, and regulatory affairs to gather accurate product information and training needs.
•  Monitor and assess the performance of sales representatives, providing feedback and additional coaching as needed.
•  Facilitate role-playing scenarios and simulations to practice detailing techniques and handling objections from healthcare professionals.
•  Manage the logistics of training sessions, including scheduling, venue selection, and technology setup.
•  Promote a culture of continuous learning and professional development within the sales team.

EDUCATION

•  Bachelor’s degree in Medicine, Pharmacy, Health Sciences or medical related field. Advanced degree preferred

EXPERIENCE.

•  3+ years of experience in sales training, preferably within the pharmaceutical, biotech, or healthcare industry.

SKILLS/PHYSICAL COMPETENCIES

•  Strong understanding of pharmaceutical products, medical terminology, and the healthcare environment.
•  Excellent presentation and facilitation skills, with the ability to engage and motivate adult learners.
•  Proficient in developing training materials and utilizing various training methodologies.
•  Knowledge of regulatory and compliance standards affecting pharmaceutical sales.
•  Exceptional communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
•  Ability to travel as needed to conduct training sessions and attend conferences.
•  Proficiency in Microsoft Office and experience with Learning Management Systems (LMS).

BEHAVIOURAL QUALITIES

•  Highly motivated and self-directed, with a passion for teaching and professional development.
•  Strong analytical and problem-solving skills, with the ability to adapt training strategies to meet diverse learning needs.
•  Excellent organizational and time management skills, with the ability to manage multiple projects simultaneously.
• •A team player, with a positive attitude and the ability to inspire and influence others.
• General working conditions
•  Office and field-based environment, with regular travel to training locations and company offices.
•  Flexibility to work outside of regular office hours, as needed, to accommodate training schedules

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Main Purpose of Job

The primary duty of all staff members in the deli is to provide responsive, exceptional service to deli counter customers by answering questions, making recommendations, providing samples, and responding to requests.

The duties and responsibilities of delicatessen staff members are as follows:

•  To look well-groomed and tidy.
•  To greet customers or people entering the deli in a courteous, friendly manner.
•  To ensure politeness in all circumstances, even if it is felt that the customer is being trying.
•  To ensure efficient co-operation and coordination with other departments which, in turn, result in customer       satisfaction.
•  To work effectively and efficiently, so that customers move in and out of the deli in good time.
•  Socializing with customers is very important, however, this is detrimental to custom if there are too many       people in the queue waiting to be attended to.
•  To know the products so that recommendations and suggestions can be made.
•  To ensure that all products are labelled correctly.
•  To ensure all products carry a price tag.
•  To update displays and inform customers about specials, promotions, and new items.
•  To ensure that shelves are continuously replenished and in order.
•  To make sure that orders are done timeously.
•  To ensure that customers are assisted with carrying heavy parcels to their vehicles.
•  To comply with OSHA and other safety and food safety regulations.
•  To ensure that all hygiene protocols of the OHSA are adhered to when performing duties such as cutting,         weighing, and wrapping.
•  To wash hands after taking payment from a customer, before assisting the next customer.
•  To ensure the maintenance of clean working areas.
•  To ensure that the shelves are dusted and wiped regularly.
•  To ensure that fridges, surfaces, utensils and crockery are washed and cleaned regularly as used.
•  To ensure the floor is wiped daily or as needed during working hours, when and if a spillage or breakage         occurs.
•  To ensure the deli is clean and tidy before closing each afternoon.
•  To ensure the fridge lights are switched off at night.
•  To ensure all food is covered with foiling sheets at closing time.
•  To ensure all display fridges, at the counter, are covered at night.
•  To cut and weigh cold meats and cheese – as per the customer's requests.
•  To weigh bread rolls/loaves as these are sold by the mass.
•  To prepare special orders and party trays.
•  To have knowledge of the use of the cash register.
•  To have knowledge of the use of credit card machine.
•  To manage and perform the daily and monthly reconciliation of shop and staff accounts.
•  To follow the rules and systems put in place for the ordering of stock.
•  To manage petty cash from the till and have these slips signed off by a member of management.
•  To avoid, as far as possible, creating void transactions.
•  To perform any other duties which may be required, on an adhoc basis.