Newly Opened Vacancies at Accor Hotel

Job Description

• Prepare and serve coffee and tea drinks that meet quality standards
• Properly handle and maintain all equipment
• Respond to orders, questions, concerns, and complaints in a polite and efficient manner
• Accurately handle cash and credit card payments, following appropriate cash-handling procedures
• Serve customers quickly and efficiently
• Demonstrate a thorough understanding of all the menu offerings
• Observe relevant health and safety standard

Qualifications

• Average reading, writing and oral proficiency in the English language
• Must be well presented and professionally groomed at all times
• Able to account and handle cash effectively and efficiently
• Good communication and customer contact skills; good problem resolution skills
• Basic F&B product knowledge
• Team player with strong interpersonal skills and attention to detail

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TASKS, DUTIES AND RESPONSIBILITIES

• MAINTAINING THE STOREROOM
• Maintains proper storage of all goods in their pre-designated areas
• Keeps storerooms organised and clean for proper storage
• Maintains cleanliness of storerooms daily
• Unpacks all goods for proper distribution
• Stocks departmental stocks when order is issued and approved by authorised individual

SECURITY, HEALTH AND SAFETY

• Liaises with Security in investigation of thefts, and irregularities
• Inspects all store rooms, fridges and freezers on a regular basis, and reports irregularities to Controller
• Reports all potential and real hazards appropriately
• Fully understands the hotel’s fire, emergency, and bomb procedures
• Follows emergency procedures to provide for the security and safety of guests and employees
• Works in a safe manner that does not harm or injure self or others
• Lifts heavy goods in a safe manner, and utilises lifting equipment
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and notifies the Controller
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language

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Job Description

• Support the Talent & Culture Manager in managing the Talent & Culture operation, including the functional areas of Recruitment, Benefits, Activities/Communications and Administration thus ensuring the Talent & Culture department delivers a high standard of service for both our internal guests and external clients.
• Assist the Talent & Culture Manager in developing and coordinating Talent & Culture programs within the Hotel in accordance with Company Talent & Culture policies, practices and procedures in response to, and anticipation of, our external environment and competitors.
• Act as an internal consultant to provide expert coaching and direction on  Talent & Culture policy, programs, and employment standards
• Counsel and coach all colleagues on job related issues, career development and performance management.
• Support, uphold and guide the hotel philosophies concerning hiring, employee relations, supervision and disciplinary action to result in consistent application of policies and procedures. 
• Be a role model within the hotel and demonstrate professional leadership skills that are fully aligned and in support of our culture.
• Coordinate the annual hourly and salary compensation reviews.
• Manage Talent & Culture projects together with the Talent & Culture Manager as required.
• Champions training and development at all levels for the property.
• Ensures all Fairmont Hotels and Resorts/ AccorHotel’s standards are implemented and adhered to
• Conducts training needs analysis on a six and twelve month basis to ensure all our constituents training and development needs are met, in conjunction with the training committee.
• Ensures each new Heartists attends the mandatory induction program.
• Facilitates Heartist Campaign 1-4 and 5-8 during as per required timeframes.
• Maintains up to date Job Descriptions for each position in the hotel.
• Maintains up to date Individual Training Plans for each position in the hotel.
• Oversees Hotel Training committee and Departmental Trainers.
• Oversees the Employment Equity committee as appointed Management representative and oversees the completion of the annual Equity Reports with the assistance of the T&C Manager, in consultation with the  EE committee.
• Ensures all new hires receive an up to date job description, initial training outline, and professional development interview from their leader.
• Develops and distributes training and development schedule each quarter and produces a monthly calendar.
• Coaches Heartists at all levels regarding training and educational opportunities.
• Assists in the implementation of new corporate initiated programs as directed.
• Responsible for Hotel Educational Assistance Policy administration, communication and produces usage reports accordingly.
• Promotes AccorHotel’s learning capabilities.
• Attends hotel shift briefings and takes part in the hotel Duty Manager Program.
• Champions the Heartist Recognition Committee and Recognition program in conjunction with the T&C Coordinator/Administrator.
• Champions the Charity Committee and all Corporate Social Investment Projects.
• Participates and assists in the facilitation of other programs and committees as directed by the Talent & Culture Manager.
• Creates and implements new Talent & Culture programs as needed.
• Coordinates and Updates the EES Action Plan for the Talent & Culture Department, other Departments and the Hotel.
• Supports the Talent & Culture Coordinator/Administrator with coordinating the monthly Coffee Date Program with the General Manager.
• Supports the Talent & Culture Coordinator/Administrator with overseeing the operation, maintenance and hygiene of the staff change rooms and staff cafeteria.

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Responsibilities:

Communication and Conduct

• Attend daily shift briefings to keep yourself informed of daily operational requirements.
• Communicate daily with supervisors to ensure open lines of communication.
• Promote a fun/ professional and disciplined work environment.
• Actively share ideas, opinions & suggestions in daily shift briefings.
• Always present yourself in a full chef’s uniform following all personal hygiene and grooming requirements.
• Support & motivate kitchen colleagues.

Health and Safety

• Always promote Health and Safety.
• Ensure personal knives and tools are at the utmost cleanliness and always maintained.
• Ensure proper hygiene practices are always followed in line with the Food Safety Programme.
• Ensure that all areas in the kitchen are always kept clean and tidy. 
• Adopt a clean as you go approach.  
• To assist in clearing, cleaning, washing within the kitchen, including in-depth cleaning, using any approved specialized products and methods laid down.

Stock Management

• Maintain cleanliness and proper rotation of stock in all chillers following FIFO system.
• Ensure storeroom requisitions are accurate to minimize repeat visits.
• Ensure stock is stored and labelled correctly.

Training and Development

• To undergo training in both formal courses and on-the-job to develop cooking and kitchen organizational skills.
• Actively seek tools for self-growth and development.
• Complete all assigned training on Ines.

Sustainability and Stock

• Always minimize wastage/ spoilage and record wastage on Winnow system.
• To aid stock taking within the total Kitchen Department in conjunction with the Head Chef.

Food Quality and Control

• Perform tasks to the standards & expectations set forth, ensure that all food cooked and served is of a high quality and served at a safe and appropriate temperature.
• Daily checks of all mise en place to ensure freshness & quality standards.
• Complete assigned tasks in an efficient and timely manner.
• Act as an extension of kitchen managers to ensure food consistency & quality.
• Assign and follow – up tasks as dictated by business volumes and supervisors.
• Performs any other reasonable duties as required by the department head.

Qualifications

• Have a strong passion for food.
• 1 year of experience in food production environment
• Food Hygiene and Safety trained.
• Strong communication skills
• Have an enthusiastic and positive attitude.
• Be driven to succeed.