Job Opportunities at FNB South Africa

Purpose

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Experience and Qualifications

• Minimum Qualification : Grade 12
• Preferred Qualification : Relevant NQF 5
• Years of Experience : 1 to 2 years related experience
• Person must not be an unrehabilitated insolvent

Responsibilities

• Connect with our customers by living up to our brand promise of how can we help you? at all times
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs
• Always conduct themselves in an ethical manner
• Adhere to the TCF (Treating Customer fairly) principles in all that you do
• Identify and sell/cross sell products aligned to customer needs
• Maximise channel optimisation opportunities identified aligned to customer needs 
• Ensure activities support cost containment and reduction
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience
• Demonstrate behaviour in support of the organisational values
• Takes accountability for own performance, personal and career development
• Improve knowledge and competencies by completing training specific for role as per eCareers
• Contribute to the overall effectiveness and success of the team
• Maintain an ability to adapt to ever changing business and customer needs

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Purpose

• To assist in proactively managing a portfolio of clients with a team of Private Bankers through provision of analysis, research and sales and service fulfillment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.

Experience and Qualifications

• Minimum Qualification - Relevant diploma in Finance or Accounting
• Experience - 2 to 3 years experience within a Sales/Service area of a financial environment
• Person must not be an unrehabilitated insolvent

Responsibilities

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
• Understand and market all financial services solutions within the relevant business offering
• Assist with profit growth for the business through
• Ensure effective management of the leads pipeline
• Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Contribute to innovation by finding faster and more accurate ways of working
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
• Develop and manage key stakeholder relationships that enable achievement of operational objectives
• Deliver exceptional and high quality service that exceeds customers expectations through proactive, innovative and appropriate solutions
• Act responsibly with work related resources in order to contribute to cost containment
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization
• Provide sound services and recommendations based on customer and client needs, current information and trends
• Achieve expected financial targets and uphold associated service levels