Latest Vacancies at The South African Broadcasting Corporation (SABC)

Main purpose of position

• Effective and efficient installation, upgrading and maintenance of networks to ensure reliable, stable and secure communications in line with business requirements

KEY ACCOUNTABILITIES:

• Manage network availability to achieve 99.98% uptime
• Management of network security components to prevent 100% intrusions
• Perform network upgrades per project plans (budget and timelines) with minimal disruption to broadcast and business activities
• Training & development in accordance with WSP (Annually)
• Reduction of irregular, fruitless and wasteful expenditure in the division
• Manage expenditure in line with the approved CAPEX budget.
• Manage expenditure in line with the approved OPEX budget.
• Manage the Networks ticket queue on the incident management system
• Resolve Internal and External Audit findings
• Participate in Annual Risk Assessments and apply risk treatment plans
• Participate in Disaster Recovery plan reviews and annual disaster recovery testing
• Maintain SOPs for Network installation, operations, and maintenance
• Keep network management systems and documentation up to date
• Participate in weekly team meetings
• Participate in monthly meetings with vendors
• Participate in internal consulting for projects
• Participate in relevant tender bid specification committees
• Participate in relevant tender bid evaluation committees
• Ongoing and accurate identification of development needs
• Ensure competent transfer of identified skills & knowledge in accordance with job mentoring best practice

MINIMUM REQUIREMENTS:

• Relevant 3 or 4 year Diploma or Degree; National Certificate (NQF 4) with IT Diploma (NQF 6) \ Advanced Certificate (NQF 6) \ Occupational Certificate (NQF 6)
• CCNA, N+, A+
• Minimum 4 years relevant experience within IT corporate environment

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PURPOSE

• To ensure the administration and implementation of the SABC’s telecommunications systems and infrastructure.

DESIGN, IMPLEMENTATION AND MAINTENANCE OF STRATEGY

• Provide solutions to promote system stability and optimization thereof.
• Conduct trend analysis and real time analysis resulting in production solutions for increased system and functional stability.
• Collaborate with the appropriate internal departments and external customers to assess and recommend development activities that support the business needs and / or customer requirements.

BUSINESS OPERATIONAL EFFICIENCY OF DEVELOPMENT

• Submit technical proposal/ report with recommendations to Management.
• Facilitate update SOP’s to promote best practice.
• Carry-out proper test-phase prior to implementation.
• Limit re-occurring faults due to poor standard of service.
• Maintaining, supporting, and optimizing all telephone systems and services, voicemail and PBX communication systems.
• Analyse and resolve telecommunications issues in a timely and accurate fashion, and support user needs where required.
• Field Incidents, Service requests and other calls from the Service Desk.
• Diagnose and solve telecommunications problems.
• Implement changes and maintain the operation and repair of all related equipment.
• Set up user accounts and maintain databases.
• Consult with End Users concerning their needs and evaluate their requests or requirements.
• Perform Daily, Weekly, Monthly, Bi-monthly and Annual Preventive Maintenance of equipment.
• Responsible for performing and verifying telecoms system backups.
• Train users in use of equipment and/or software.
• Escalate problems to appropriate IT teams based on established guidelines and procedures.
• Study technical manuals to keep up with changes in technology.
• Follow all applicable security procedures as they relate to equipment or applications.
• Visit workplaces or conduct surveys to determine present and future user needs
• Work with engineers, analysts, programmers, technicians, and managers in the design, testing and evaluations of systems.
• Comply with all standards, Service Level Agreements and Change Management policies as established by IT Management.
• Meet system up-time target.
• Meet data integrity targets.
• Optimal performance of core systems.
• Accurate documentation of releases /configurations.
• Ensuring effective and consistent service delivery and support to both internal and external clients in line with the Company Values.
• Assist staff and customers with queries timeously.
• Conduct updates to line manager (e.g., weekly work plans or schedules; monthly/quarterly progress of system status and all variances encountered).
• Utilise customer feedback to improve system processes.
• Make recommendations to management to improve software systems, productivity and, new products and trends available.

GOVERNANCE, RISK AND COMPLIANCE

• Review and update the risk register to address risk issues and action plans from all sources, e.g., IT audit, technology risk assessments, vulnerability scans, penetration testing, etc.
• Identify, analyse, respond to and monitor IT risk.
• Risk factors and events should be addressed in a cost-effective manner and in line with business objectives. 10%
• Manage tracking of identified findings and actions to closure and reporting to leadership.
• Collaborate with internal teams and external auditors throughout compliance assessments.
• Comply fully with SABC Financial Policy & Procedures.

STAKEHOLDER MANAGEMENT

• Partner with Legal and Compliance to maintain compliance with applicable laws and change in business by establishing the policies, controls that comprise the program.
• Deliver services in line with customer expectation to drive improved satisfaction levels (increase customer service index).
• Take ownership of technical queries (internal/external) as assigned and ensure effective resolution before deadline.
• Provide monthly SLA reports to IT leaders and business customers.

LEADERSHIP AND PEOPLE MANAGEMENT

• Managing own performance and development.
• Assist with establishing long terms team goals, reporting mechanisms, maturity models, and a roadmap for continual program improvements.
• Meet IT performance & quality standards.
• Participate in formal reviews conducted bi-annually per IT unit team member in accordance with SABC Performance Management Policy.
• Compile Individual Development Plan (IDP) for yourself annually.
• Participate in Individual coaching, counselling, and mentoring conducted on an ongoing basis to meet individual development needs.

MINIMUM REQUIREMENTS

• Technical certificate/diploma in Telecommunications, or equivalent experience with Higher Certificate (NQF 5).
• Minimum of 5 Years relevant experience.

KNOWLEDGE

• Advanced knowledge & understanding of related standards.
• Advanced knowledge & understanding of IT systems and infrastructure Best Practice
• Advanced knowledge, understanding & application of information technology best practice (including platforms, applications, security, etc).
• Advanced understanding of equipment & facilities within broadcasting environment.
• Knowledge & understanding of all relevant Company Policies & Procedures e.g. Finance, HR, Procurement, Risk, Safety & Health, etc.
• Knowledge & understanding of applicable SAP modules, e.g. Maintenance Management.
• Knowledge and understanding of latest technological developments within broadcast environment.
• Knowledge & understanding of new web & mobile developments and convergence.
• Knowledge & understanding of flow diagrams, file formats, and different audio & video formats.

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MAIN PURPOSE OF POSITION
Operational support to Broadcast Clients (internal and external) in order setup/prepare/record and playout of broadcast material in support of all platforms with expected standards and available facilities/ equipment.

KEY ACCOUNTABILITIES

• Opex contributions to ensure maintenance and systems sustainability
• Minor Capex contribution to ensure new requirements are addressed
• Agreed % of targets met; Agreed % of resources, equipment and facility availability
• Above average rating of SLA
• Submission of ad-hoc incidence fault reports
• Adhere to service delivery standards  
• Execute operational production requirements
• Operate facility equipment
• Mic placements as per SOP
• Record drama productions with FX, music and different audio streams
• Assist in recordings in accordance to  customer requirements and broadcast standards
• Assist in monitoring of sound quality during recordings to ensure compliance with broadcast standards
• Monitor for schedule changes as per customer request
• Monitor sound/video quality to broadcast standards
• Record distributions in line with archiving best practice
• Setup mix-minus
• Operating digital playout systems
• Basic Audio/Visual manipulation of final mix, performed in accordance with customer requirements & broadcast standards(if necessary)
• On time delivery of production material, within scope & within specifications
• Report and escalate risk findings    
• Ensure adherence to OHS and compliance with SABC Company Policies & Procedures
• 95% of assets verified annually
• Responsible control of all SABC Broadcast assets.
• Customers served in operational proficient, friendly and helpful manner
• Maintain compliance of services rendered with customer request  
• Provide basic operational assistance & guidance to customers/users  
• Attended resolutions to customer requests/ complaints
• Compliance with performance management policies and procedures
• Performance agreements with manager annually
• Formal reviews conducted with manager and documented as per deadlines (Quarterly)

MINIMUM REQUIREMENTS

• Sound Engineering Certificate (1 year & above) or Film/Video Technology or Relevant Qualification
• Advantage: Sound Engineering Diploma (3 years) (NQF Level 6)
• Driver’s License: C1 (Code 10) with PDP
• Minimum 1 years’ experience in broadcast environment with relevant experience in Digital Sound & Video within live, production and post production environment.

KNOWLEDGE AND SKILLS

• Excellent communication skills and ability to work in a team and lead the team if required.
• Proficiency in MS Office, i.e. Excel, Word, Outlook and Power Point.
• Ability to work under pressure and handle conflict
• Willingness to work irregular hours and shifts to sustain 24/7 on-air facility environment.