Latest Vacancies at Premier FMCG (Pty) Ltd

Job Description    

• We are committed to creating a vibrant working environment where all employees are passionate and excited about their contribution. Our on-going aim is to be recognised as a leading FMCG employer and to create a working environment where people feel free to share ideas and goals.
• A career opportunity has arisen in the   Call Centre Consumer Lines Department – Premier CDC Lords View – Midrand.  The individual will be responsible to be a strategic link in our customers’ communication processes, committed to exceeding their expectations by managing customer information and processing of complaints received from various sources.

Qualification Requirements    

• Senior certificate (Grade 12)
• Relevant customer care qualification will be advantageous.

Experience Requirements    

• 4-5 years prior experience in customer service role that included telephonic communication.
• High stress tolerance & resilience

Key Outputs    

• Maintain excellent customer relations and have a professional attitude
• Accurately capture information received from various sources on the relevant system daily (Telephone/ Email and Web cases)
• Effectively manage behavior relating to punctuality
• Follow up on escalations and keep Consumers informed
• Attend to all Web Cases, Voicemails, Social Media correspondence within 1 hour of receipt
• Ensure excellent and professional customer service - first call resolution including effective soft skills, telephone and e-mail etiquette but not limited to business writing.
• Obtain 100% on all call by adhering to operating guidelines and standard procedure (quality, accuracy & behavior) - All calls must be handled in a professional manner and according to the Call Assessment
• Classify all inter-actions correctly on the relevant systems including, Call Type and Call Description, customer details Category, Sub-category Call Origin.
• To communicate effectively and professionally with irate Consumers
• Apply attention to detail when requesting sample collections from Consumers for investigations to be conducted
• Ensure that open calls / cases are frequently updated as per SOP
• Follow up on escalations within the prescribed turn – around time
• Manage large amounts of incoming complaints
• Ensure that corrections are completed promptly
• Excellent product knowledge
• Work in a professional and courteous manner with internal and external customers
• Daily review and follow up of open/late/ sample collections on complaints
• Execute Consumer Ombuds complaints effectively.
• Effective ability to handle stress, particularly with high-volume workload, on short notice.
• Strong understanding of the English language and effective English communication skills, both in written and verbal form.

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Job Description    

• To provide mechanical support within and around the factory, to maintain and improve on the existing electrical status of the plant, to attend to all electrical breakdowns that occur on the shift and thus provide the production team with the relevant electrical support needed.

Qualification Requirements    

• Grade 12/Equivalent
• N3 and Trade tested

Experience Requirements    
3 Years in an FMCG environment in Millwright/Mechanical role

Key Outputs    

• Attend to all mechanical breakdowns.
• Minimise machine downtime.
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• Complete all assigned job cards timeously.
• Identify any potential mechanical plant improvements.
• Conduct mechanical maintenance and servicing on machines as per maintenance schedule.
• Identify mechanical hazards and repair as soon as possible.
• Order mechanicals spares and consumables.
• Adhere to all Health and Safety rules and standards.
• Wear the required PPE all the time.
• Ensure the right safety equipment is available and use it in a safe and correct manner.
• Accountable for all safety equipment issued.
• Report all safety hazards, accidents and incidents to relevant parties.
• Ensure that all Safety Guards, and Safety Devices are fitted and working for all equipment in area. ADDED
• Ensure alignment of all work process to the required quality standards.
• Proactively identify continual improvement strategies.
• Action agreed quality initiatives
• Implement corrective actions identified within specified time.

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Purpose of the job

• To maintain the overall effectiveness of equipment and plant on site.

Key Responsibilities

• Technical support / Trouble shooting.
• Technical research
• On the job training
• Plant and system upgrades / Project management
• System maintenance
• Audits (Safety and stock control)

Qualification Requirements    

• Grade 12 Matric
• Relevant Trade qualification
• Registered Artisan (Dept. of Labour) (Red Seal)

Experience Requirements    

• 3-5 years in relevant trade e.g., Electrician, Fitter, Millwright

Key Outputs    

• Competencies (knowledge, skills, and attributes):
• Ability to function in a team
• Good communication skills
• Ability to work under pressure
• Be self-motivated
• Equipment knowledge
• Accuracy / Attention to detail
• Numerical ability
• Innovation/ continuous improvement
• Accountability
• Sense of urgency
• Respect

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Job Description    

• At Premier, we recruit and invest in our employees for the long term. We believe that our growth depends on us having the right people with the right skills and the right attitude. We have a high-performance environment that attracts like-minded people who want to be their best every day and in doing so we grow together. The Sales Representative role is responsible to ensure growth of profitable volume in the channel/ geographical area allocated to them by focusing on maintaining and growing new and existing business.

Qualification Requirements    

• Matric or equivalent qualification
• Code 08 license

Experience Requirements    

• Planning and organising
• Sales & Marketing Skills
• HR/IR understanding
• Customer relationship building
• Negotiations and persuasion
• PC literacy
• FMCG Sales experience 2-3 years

Key Outputs    

• Build and maintain good customer relationships by route-riding, adhering to call cycle and doing cold calling as and when required.
• To render effective sales services to all customers in line with the requirements of the SOP’s, practices and procedures.
• To support the minimization of loss of sales assets such as trays / baskets through follow up and control processes for the customers in their area of control.
• To foster in store sales and minimize returns in allocated area by:
• Identifying and checking fore-ward share on the floor
• Spot checking product dates to ascertain compliance with the date policy
• Checking order cards of the field merchandiser to ascertain whether they up-selling
• Looking for point-of-purchase opportunities and reporting to the relevant manager
• Checking for adequate merchandising coverage for formal trade as and when needed
• Identifying the need for promotional activities/ materials and coordinate this with the relevant stakeholders
• Providing coaching guidelines to the sales crew and merchandiser on ad-hoc basis regarding issues that may impact sales services
• Communication or liason with call centre on amended orders or ad-hoc customer complaints.
• Reporting Third party non- compliance issues to the relevant manager
• Ensure accurate management information against all sales pack KPI’s through the completion of all necessary checklists and forms as needed for the sales pack/ good sales administration.
• To participate in the field sales Invocom(s) to manage staff and escalate issues that needs cross functional collaboration to the field sales or bakery sales manager for resolution.