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  • Posted: Nov 2, 2022
    Deadline: Not specified
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    Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
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    Head, Digital Solutions, TPS SA

    JOB DESCRIPTION

    To lead the design and implementation of the TPS Product digital strategy to enable digital organisational transformation initiatives that support organisational growth, digital sustainability, commerciality and enable competitive differentiation in the market. To co-ordinate and oversee digital initiatives related TPS products across CIB, Africa Regions and Group to ensure alignment with the TPS digital roadmap.

    QUALIFICATIONS

    Minimum Qualifications

    Type of Qualification: First Degree

    Field of Study: Business Commerce

    • Bachelor’s degree in Business Commerce or Science or Mathematics or Information Technology or alternative relevant field (the desired field of study is broad and may be non-traditional)

    Other Preferred Qualifications, certifications or professional memberships

    •  A Master’s degree in a relevant field of study or an additional qualification(s) in digital transformation is preferred

    Experience Required

    • CIB Clients Digital
    • Client Experience CIB Digital
    • Experience Required: 5-7 years
    • Experience in Corporate and Investment Banking with exceptional business knowledge and a thorough understanding of TPS products, trading patterns and client journeys. Experience working across multiple divisions and geographies including African markets.
    • CIB Clients Digital
    • Digital Transformation
    • Experience Required: 8-10 years
    • Experience leading transformational projects with technology components, including working with cross-functional teams to facilitate ideation and solution design, ensuring commercial viability, client and business relevance and technical feasibility (using emerging technologies). Experience in applying new and emerging technologies in a dynamic environment and leading the effort in adopting these new technologies and their related solutions.

    Business Support
    Business Management

    • Experience Required: 3-4 years

    Seasoned managerial and senior managerial experience with strategic leadership and management experience and capability to lead business and / or functional teams.

    Total number of years’ experience: 12 years

    ADDITIONAL INFORMATION

    Competencies:

    • Behavioral Competencies
    • Embracing Change
    • Establishing Rapport
    • Interpreting Data
    • Providing Insights
    • Developing Strategies

    Technical Competencies

    • Business Acumen (Audit)
    • Strategic Planning and Reporting
    • Digital Advocacy
    • Information Technology Architecture
    • Stakeholder Management

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    Consultant, Original Engineering Manufacturer Initiatives

    JOB DESCRIPTION

    To provide an operational and administrative support function for all current and future fleet and special project contracts on behalf of Fleet Management, ensure alignment of internal and external stakeholders, ensuring accounts and reconciliations done within pre-described mandates, providing continuous feedback regarding issues that may hinder operational effectiveness, thus mitigating financial risk to the bank or its customer base by conducting continuous audits.

    QUALIFICATIONS

    • Matric 
    • Higher certificate in Transport and Operations
    • 1 – 2 years exposure to Banking and Fleet Businesses within the Banking Industry, with a broad understanding of the Fleet offerings, systems and platform (s) used
    • 1 – 2 years general exposure to administrative duties, with focus on client relationship management and computer skills related to data capturing and management.
    • 5 – 7 years’ experience required as a technical product specialist and knowledge, experience and understanding to transfer complex product and solutions information to all levels in a matrix organisation, related to Vehicle part and components, service intervals and costing.

    ADDITIONAL INFORMATION

    • Analysing and Interpreting Information
    • Business Administration Skills
    • Internal Auditing
    • Compliance
    • Records and Archive Management

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    Consultant, Retentions

    JOB DESCRIPTION

    To provide a high level of service (telephonically and via correspondence) to Customers. The primary function of a Long Term Retentions Consultant is to ensure that all cancellation requests are retained by using all tools provided, example by offering the product benefits, downgrading or reducing cover, discounts to suit the client’s needs and to make sure the client remains on the book.
    Reinstatement of policies are also a core job function, policies will need to be reinstated as per client’s requests, as this point consultants can use this opportunity to upsell on the policy which will contribute to the company’s revenue

    QUALIFICATIONS

    • Completed Matric
    • NQF 5 FAIS qualification 
    • A minimum of 120 Insurance credits 
    • Regulatory Exams
    • FAIS (Long Term Insurance) and Requirements include Class of business (COB) and compliance training

    Experience 

    • Minimum of 2 years insurance industry experience 
    • Minimum of 2 years call centre/telephone experience 
    • Minimum of 1-year sales/ retention contact centre experience

    ADDITIONAL INFORMATION

    Behavioural Competencies

    • Time management 
    • Self-motivated and assertive 
    • Goal and target driven 
    • Persuasive 
    • Opportunistic 

    Technical Competencies

    • Product knowledge
    • PC literate 
    • Communication Skills 
    • Telephone Skills 
    • Problem Solving 

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    Platform Engineer, Salesforce

    JOB DESCRIPTION

    To apply computer science theories, principals to create, refactor moderate to complex programs/scripts, integration software services. To design complex specifications, code, test, debug, enhance programs within the Continuous delivery pipelines and provide support, maintenance of systems, programmes. To execute software developer responsibilities according to Engineer practice, standards, frameworks, roadmaps and the architects application standards. Participate in reviews of colleagues' work.

    QUALIFICATIONS

    • First Degree in Information Technology
    • Platform Developer II certification or Platform Developer I with 3 years Salesforce consulting experience and Platform App Builder certification or Administrator certification
    •  5-7 Years' broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions
    • 8-10 Years' proven experience in modern engineering practices such as DevOps, Agile
    • Proven experience across multiple, broad IT Engineering disciplines, with demonstrated specialisation in at least one and experience within the required scope of expertise

    ADDITIONAL INFORMATION

    Behavioural Competencies:

    • Exploring Possibilities
    • Developing Strategies
    • Providing Insights
    • Adopting Practical Approaches
    • Developing Expertise

    Technical Competencies:

    • Design Patterns
    • Write Code
    • Agile Development
    • Infrastructure as Code (IaC)
    • DEVOPS

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    Manager, Fraud Risk Management, Technology, Emerging Risk and Special Projects

    JOB DESCRIPTION

    To protect our customers by proactively preventing and detecting fraud across all products and platforms as a first line capability collaborating with PBB and enterprise strategy by defining and executing the Fraud Risk management strategy. To ensure a consistent, seamless customer experience by mitigating fraud risk whilst reducing customer friction. ·       Manage and balancing risk appetite for fraud losses and impact on a positive customer experience. Determine and Analyse which technology toolsets are best in class and will assist in in the prevention, detection and response to fraud. Provide input on new technology implementations, new and emerging payments as well as special projects. Manage and Support Special Projects that spans across the fraud management streams. Ensure the successful implementation of new fraud prevention and detection system capabilities. Provide Technical input on fraud solution capabilities and systems utilised by business units

    QUALIFICATIONS

    Minimum Qualifications

    • Post Graduate Degree in Management

    Experience

    • 3 - 4 years Risk Management experience
    • Experience in managing fraud for a or multiple PBB Products and platforms with specific experience in external fraud types such as application fraud, impersonation, cybercrime and digital fraud.
    • Understands Fraud systems to query or identify system issues, data feeds and data management that will affect how Fraud Risk Management receives, interprets and reports on data.  
    • 5 - 7 years Business knowledge of retail banking products such as Transactional, Card, Home loans, VAF and Insurance.

    ADDITIONAL INFORMATION

    Behavioural Competencies

    • Team Working
    • Valuing Individuals
    • Empowering Individuals
    • Generating Ideas
    • Embracing Change

    Technical Competencies

    • Knowledge Management
    • Fraud Detection and Management
    • Risk Management
    • Response Strategy
    • Effective business communication

    Method of Application

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