Latest Oportunities at Absa Group Limited (Absa)

Job Description

• To co-ordinate, implement and execute on the assurance of the compliance owned controls to ensure that they are adequately designed and operating effectively.
• To perform all risk and control reporting (CPA, MCA, RCSA and KI)
• Develop and implement automated risk and control dashboard to support the monitoring and tracking of the compliance control environment.
• Oversee and monitor the  compliance control environment and management control approach  Monitor the  road to satisfactory  plans for operational and control remediation issues
• Be the point on entry with key business stakeholders on control management
• Actively drive a combined assurance plan for Compliance
• Provide training on the first line assurance testing methodologies, control systems etc.

Education and Experience Required

• Financial/Risk Management Degree
• In-depth knowledge of risk frameworks
• Minimum of 3-5 years detailed business risk officer knowledge and experience aligned to the Corporate Investment Bank (CIB) business, (i.e., Risk and Control Self Assessments (RCSA), Key Indicators, Risk Events, Assurance, Governance, Issues Management and Risk reporting).
• CIB business product and process knowledge would be a benefit.
• Knowledge and understanding of the current regulatory environment that CIB operates in.

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Job Description

Accountability: Maintain Financial System SAP ECC/SAP4 HANA Data Integrity

• Contribute towards financial systems data alignment and integration.
• Establish and enforce a stable environment for the maintenance/enhancement of financial processes.
• Monitor the enhancement of all conversion and parameter tables for new requirements to ensure that the financial flow of transactions are correct.

Accountability: Manage and Maintain Finance System SAP ECC/SAP4 HANA Operations

• Check and execute the scheduling of all relevant jobs.
• Monitor and resolve stakeholders incidents/queries logged
• Monitor incoming interfaces and resolve errors
• Monitor and resolve replication errors from SAP ECC to SAP4 Hana
• Maintain SAP ECC/SAP4 Hana Tables

Accountability: SAP ECC/SAP4 HANA Operational delivery, User Support and Access

• Provide guidance, user support and training
• Develop and sustain knowledge and experience regarding product systems and general ledgers, in order to support business units with enhanced service delivery
• Assist users and colleagues with queries regarding journal posting, transactions, balances, integrity, and master data queries
• Liaise and escalate any problems/errors that need IT attention
• Manage access and security and maintenance of user authorisation levels
• Assist with the management of the day-to-day operations of the business area

Accountability: Stakeholder management

• Build strong relationships with key role players in order to have a clear understanding of their business requirements
• Understand the impact of the changes and inform business of any risks or impact as a result of changes
• Provide direction and input to enable Business Units to manage and resolve issues
• Ensure the satisfaction of the customer (internal or external) needs by responding efficiently, ensuring high quality of work and by meeting the required deadlines
• Liaising and providing external auditors with required information

Accountability: Accountability: Process Management

• Execution of processes as designed
• Constantly review, improve and maintain own activities to enhance the effectiveness and efficiency of processes
• Recommend areas for improvement in order to reduce cycle times, improve productivity, create capacity and improve process reliability and customer satisfaction
• Assist in the implementation of new and/or enhanced processes
• Role/Person Specification

Knowledge and Skills

• Exceptional interpersonal and team-working skills
• Reporting System maintenance and enhancement
• SAP ECC/SAP S4 Hana
• Solid financial background
• System life cycle management
• Strong problem-solving skills

Education and Experience

• Sap Accreditation
• B Degree in Commerce or Advanced Diploma in Accounting or Advanced Diploma/B Tech in Information Technology (NQF Level 7.).
• 5 – 8 Years experience in banking/financial and financial systems.

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Key Accountabilities

Accountability:  Driving tax risk management strategy

• In collaboration with the Head of tax risk, contribute, with thought leadership, to the development of the tax risk management strategy in line with overall operational risk strategy.
• Develop and enhance the future of Absa’s tax risk governance and controls to mitigate tax risk.
• Driving the Group’s tax capital adequacy process.
• Driving the development of the tax risk appetite.
• Embedding tax governance in all jurisdictions of Absa’s footprint
• Challenge the completeness, relevance and management of risks associated with the execution of the Group Function’s strategy.
• Improve on tax risk management strategies through exploring and implementation of digitalisation, automation and the standardisation of operating processes.

Accountability: Tax risk governance

• Development and maintenance of Group Tax’s Standards and Policies in collaboration with the second line of defense function.
• Provide in-depth knowledge of the tax risk systems and processes to improve the Group’s tax risk environment.
• Track, perform and monitor training on all Tax risk governance standards.
• Develop appropriate Key Risk Indicators for the Group Function in line with the Group KRI requirements.
• Develop the Group’s tax risk and control library.
• Represent Group Tax in risk committees, where applicable.
• Ensure the function and control environment assessments are timely, effectively completed.

Accountability: Stakeholder Management

• Provide support to the Group Functions team and Business functions to effectively manage Tax Risk.
• Build an effective working relationship with key stakeholders and ensure that risks are reported with completeness.
• Establish and maintain strong relationships with Group Operational Risk community of the Bank.
• Establish and maintain strong relationships with Absa Group subsidiaries and stakeholders.

Accountability:  Tax risk reporting 

• Responsible for the preparation of Tax risk reports to the relevant governance and risk committees. 
• Operational Risk reporting, the risk and control assessments and other risk reporting as required.
• Implementing improved reporting processes to drive efficiencies.
• Responsible for all tax risk reporting to various forums and committees on a frequent basis.
• Responsible for managing the group-wide tax risk forums and committees.
• Drive remediation of tax risks in business by developing action plans to mitigate tax risks.

Accountability:  Combined Assurance

• Development of and input into the assurance and conformance testing plans across the group
• Represent Group Tax in combined assurance forums and other risk committees of the Bank.
• Carry out control testing in accordance with the three lines of defense methodology.
• Leverage appropriate systems and controls including assurance methodology to identify, assess, measure, report, control and manage key risks.

Accountability: Participation in internal and external forums

• Represent Absa Group Tax in internal and external Industry forums.
• Driving the Group’s tax risk strategy in relevant forums

Accountability: People management

• Supervise a team to ensure effective daily operations.
• Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
• Determine development needs for the team and ensure that identified training requirements are budgeted for and executed.
• Establish and maintain a succession plan for the team.
• Assist with the interviewing and recruitment of new members to the team.
• Motivate team members by creating an engaged positive work environment

Role/Person Specification

Education and Experience

• B Com or Honours Degree or equivalent NQF level qualification.
• Risk management and tax qualifications are preferred
• Eight (8) years experience in Risk Management
• Three (3) years experience within the Financial Services Industry, preferably in the tax environment.

Preferred Requirements

• B Comm – Tax
• Advanced studies in risk management and strategy
• HDIP Tax

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Job Description

• Work closely with stakeholders to understand business needs and align technology solutions with strategic objectives.
• Spearhead the design and delivery of scalable, secure, and high-performing payment solutions.
• Lead the evolution of card issuing platforms to ensure they meet the demands of a digital marketplace.
• Engage in hands-on design and development with a focus on API design, system component design, and overall solution architecture.
• Assess and introduce new technologies and methodologies to improve product offerings and architecture practices.
• Collaborate with cross-functional teams, including engineering, product management, and external partners, to ensure successful solution implementation.
• Drive the creation and maintenance of architectural documents, ensuring solutions are effectively communicated to delivery and execution teams.
• Provide technical leadership and mentorship to development teams, promoting best practices in software architecture.
• Stay abreast of emerging trends and regulatory requirements impacting the card domain and payment industry.

Preferred Skills:

• Extensive experience in delivering mission-critical, commercial, scalable products, particularly within the payment or card domain.
• Expertise in API design, security, microservices architecture, and modern software design practices.
• Proficiency in programming languages such as Java, and familiarity with Spring Framework, Spring Boot, and JPA/Hibernate.
• Strong analytical and problem-solving skills, with an ability to evaluate and integrate emerging technologies effectively.
• Exceptional communication skills, with a proven track record of influencing cross-functional teams and stakeholders.

Qualifications:

• Minimum of 10 years of work experience with a Bachelor’s Degree in Computer Science or a related field, or 8 years with an Advanced Degree.
• Prior experience as an architect or lead developer is essential, with a preference for those who have worked within the fintech or payment services industry.
• Certifications or demonstrable experience in relevant technologies and architectural methodologies.

Education

• Bachelor's Degree: Information Technology

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Job Description

• Stakeholder management: Work collaboratively with SRM Manager and Sourcing consultants in the development and implementation of sourcing Technology solutions within the Hardware category e.g. PC's Laptops, Mainframe etc. Lead development and execution of Sourcing Strategies (agreed category plans)for all assigned initiatives. This would include reviewing of different commercial models/options, ensuring fit with service, relevant supplier strategies. Lead specific major sourcing initiatives or elements, which invoke a high degree of strategic and/or business risk and value by aligning to the Group Technology Strategy and Architectural roadmap. Support scope decisioning through ‘make versus buy’ assessment targeted at realising greater value for the Group. Work with other Group functions and/or Business Absa Financial Services, Allpay, Absa Capital to evaluate and define appropriate commercial model (e.g. alliance, Joint Venture or outsourcing) in support of appropriate business objectives by taking accountability for overall outcomes. Lead the development of Sourcing Strategy and category approach and its subsequent effective execution ensuring leading edge practice and that maximum value is derived by using market analysis and benchmarking scenarios Effective management / exploitation of commercial synergies and interdependencies across sourcing initiatives by way of commercial strategy, consistency of process and execution. 
• Category Management: Work collaboratively with SRM Manager and Sourcing consultants in the development and implementation of sourcing Technology solutions within the Hardware category e.g. PC's Laptops, Mainframe etc. Lead development and execution of Sourcing Strategies (agreed category plans)for all assigned initiatives. This would include reviewing of different commercial models/options, ensuring fit with service, relevant supplier strategies. Lead specific major sourcing initiatives or elements, which invoke a high degree of strategic and/or business risk and value by aligning to the Group Technology Strategy and Architectural roadmap. Support scope decisioning through ‘make versus buy’ assessment targeted at realising greater value for the Group. Work with other Group functions and/or Business Absa Financial Services, Allpay, Absa Capital to evaluate and define appropriate commercial model (e.g. alliance, Joint Venture or outsourcing) in support of appropriate business objectives by taking accountability for overall outcomes. Lead the development of Sourcing Strategy and category approach and its subsequent effective execution ensuring leading edge practice and that maximum value is derived by using market analysis and benchmarking scenarios Effective management / exploitation of commercial synergies and interdependencies across sourcing initiatives by way of commercial strategy, consistency of process and execution. 
• People Management: Ensure the development of a high-performing team through embedding formal Performance Development and informal coaching. Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed. Champion knowledge sharing across team and Group Sourcing and ensuring Sourcing team continues to develop and consistently implement best in class tools and techniques Lead, manage and develop direct reports to achieve high performance by providing focus, clarity on assignments, motivation, support and coaching .Practise appropriate leadership and management disciplines with direct reports to achieve Business goals e.g. Group Technology Strategy. Manage team performance by undertaking personal reviews to reflect achievements against targets by ensuring weekly/monthly one-on-one meetings and agree on continuous improvement. Analyse performance and skill gaps through continuous 360 feedback and evaluation of the agreed performance development objectives and targets Ensure Personal Development Plans are complete, training plans executed, and that training effectiveness is monitored. Provide input to Human Resources(HR) Account Executive on direct reports’ development and career aspirations and manage assignment allocation in conjunction with HR .Provide active leadership and support across wider commercial community within the Bank to enable effective team performance Support and contribute to team building events and team dynamics through personally displaying leadership and team attributes. Champion new ways of working with own team and wider community, ensuring new ways of working and cultural changes are embedded by attending appropriate forums and team meetings 
• Risk Management: Delivery of all commercial and contractual elements of major sourcing initiatives up to contract award by using the standard sourcing methodology Group procurement Policy (GPPP) ensuring all financial, risk, strategic and commercial considerations are optimised. Ensure sourcing is in line with organisational and external governance by using and implementing the current ERMF standards Ensure appropriate engagement of the Legal manager, i.e. manage legal input to meet business and sourcing needs by engaging with the sourcing legal team on all contracts. Coach team members on all the processes and controls that they have to execute in their daily work and ensure that they understand the reasons for the controls and the consequences for failing to adhere to prescribed processes. On a weekly basis, remind the team of their compliance requirements. If any team member does not understand their obligations, highlight to the manager to arrange briefings by the Compliance Officer. Make team members aware of all changes to policies, processes and procedures that are being planned for the area and ensure that they are able to incorporate the changes on the effective date. Ensure that team members read circulars that are relevant to the area and answer questions they may have 
• Supplier Management : Effective management of supply side dependencies and interactions up to executive level throughout the sourcing life cycle internally with clients and colleagues and externally with suppliers by ensuring monthly meeting with suppliers are arranged. Ensure that monthly meetings are held with High risk suppliers to ensure benchmarking, contract, market analysis are understood and communicated to Group Technology on a monthly basis. 
• Business Management : Coordinate the efforts of the different operational areas under management to ensure minimal duplication of efforts, maximum efficiency and to maximise value for money. Rebalance resources between different areas e.g. reallocating headcount or budgets, but within overall approved resources for the year. Rebalance resources between different areas e.g. reallocating headcount or budgets, but within overall approved resources for the year. Agree targets and take accountability for the overall achievement of performance objectives in the business area in

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Accountability: Operations Management (65%)

• Screening incoming fraud alerts against known fraud indicators and other risk factors.
• Using telephonic interviewing techniques, in order to determine risk.
• Where fraud is confirmed block the channel to prevent further transactions and losses.
• Record actions taken on fraud systems and relevant banking systems.
• For customers not contactable, analyse/evaluate the information at hand, make a decision to block the account as per policy and procedure.
• Investigate suspicious accounts received from Product business.
• Provide superior customer service to customers through various contacts made during the course of work performed.
• Communicate new fraud trends to team Leaders and Managers for further action.
• Investigation of fraud incidents and collection of evidence and case development.
• Properly documenting and maintaining chain of custody for evidence.
• Appropriately managing cases through investigation, customer and business interaction and eventual resolution and closure.
• Conducting proactive fraud investigations resulting in the identification of issues and the reporting of findings and remediation recommendations to the appropriate business owners.
• Apply a variety of investigative tools and methodologies to support the investigation to determine root cause analysis.
• Identifying inefficiencies in internal controls and applications that could result in potential fraud.
• Assume additional duties as required by the Fraud Manager from time to time.
• Ensure that Product Write-offs/Net losses match with GL accounts.
• Perform STIGG report out on all Fraud losses and fraud types.
• Source information from different data warehouses, data marts, manual systems and on-line system given the business requirement
• Conduct integrity checks both when extracting data developing reports.
• Present the outcome of the analysis to the business for decision making

Accountability:   Change management (10%)

• Assist in enhancing operating systems for optimal results.
• Deliver professional communication and foster awareness regarding financial crime and fraud trends
• Act as the Subject Matter Expert on the content of the procedures, processes and investigation methodologies in the business.
• Participate in change meetings to contribute to new process designs.
• Take over processes when projects become business as usual (BAU)

Accountability:  Risk and Control (15%)

• Take accountability for all risk events and the delivery of specified and agreed upon controls.
• Reporting of a risk and controls that ensures compliance.
• Keep abreast with compliance and regulatory requirements and liaise with all relevant stakeholders internally and externally in the organization to accurately execute and adhere to the rules and regulations.
• Whilst executing maintain an effective Quality Assurance environment
• Adhere to Organisational circulars, policies, business standards and other communications that impact the operation of the business unit.
• Ensure that reconciliations totals are balancing against GL Fraud and forgeries values .Reconciled General Ledger write-offs and ensure correct entries have been process in terms of regulatory compliance.
• Ensure that all TC40 / SAFE warnings, rejects and Data Accuracy Ad-hoc Detail report information are corrected and Data Elements are compliant.
• Check all existing and new reports for accuracy and data integrity

Accountability:  Stakeholder Management (10%)

• Work closely and collaboratively with the members of the Investigations Units within the bank and other financial institutions.
• Develop and enhance networks and build relationships to align the team objectives with business partners within the organisation as well as strategic stakeholders.
• Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of processes and procedures, schemes and understanding of relevant regulatory requirements.
• Support the person in the area responsible for service level agreement by providing input on the operational reporting requirements from the business.

Education

• National Diplomas and Advanced Certificates: Risk Management

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Job Description

People Management

• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
• Manage a team to ensure effective delivery of services to Stakeholders.
• Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
• Review and maintain succession plans for one level below.
• Ensure that performance development (PD) is appropriately undertaken as per policy.
• Ensure PD plans are in place and regularly reviewed as per PD cycle.
• Obtain approval for any additional headcount for the team.
• Approve leave requests, training requests and staff claims for team members.
• Address poor performance of any team member through the formal Performance Accelerator Programme and ensure that continued poor performance is appropriately addressed.
• Motivate team members and ensure that their efforts are recognized.
• Participate in regular meetings with team members to share information and best practices.

Business Management

• Translate set strategy into operational business plans, ensure communication to the team and obtain their buy-in into deliverables set.
• Review reports of new cases allocated on a weekly basis and determine whether there is a fair distribution.
• Constantly review the number of cases reported to improve the investigation methodologies, criteria and adjust accordingly to a risk- bases approach.
• Review and provide input into quarterly/monthly SBU reports.
• Ensure adequate input and timeously response to media queries received from Group.
• Provide input in training and awareness material when requested to do so by the training manager.
• Ensure compliance to group policies and procedures.
• Access and update the investigative policies and procedures and ensure implementation and adherence.
• Conduct monthly oversight reviews with direct reports to understand the business performance and support them to develop corrective actions where required.
• Escalate major issues to management.

Stakeholder Management

• Engage and communicate the department’s philosophy to direct reports/stakeholders and ensure they understand the responsibility of the department vs. Business Unity responsibility.
• For material or significant issues identified, recommend corrective action to business unit senior management / Fraud Risk Strategy to alter their processes to prevent future recurring issues.
• Attend risk forums and oversight committees.
• Provide fraud awareness presentations to stakeholders and draft fraud alerts for distribution to the Physical Channels business segment.
• Interact with counterparts in the industry to share information, engender co-operation to gain a common understanding of the threats and risks.
• Build and maintain relationships with other external parties (e.g. SA Police Services, SA Revenue Services, National Prosecuting Authority Asset Forfeiture Unit) to ensure that co-operation can be obtained when required for key investigations.
• Ensure that there are adequate support and evidence collection activities for cases dealt with by Group Legal Services or Absa Debt Recovery Services and call on those areas to execute actions identified by the department.

Operational Oversight and Guidance

• Assess and update the investigative policies/procedures and ensure implementation and adherence. Ensure that minimum investigation standards are set and adhered to
• For sensitive or high-risk cases (on an ad hoc basis or when tasked by management) execute the investigation activities end-to-end or, if appropriate, delegate to one of the direct reports
• Ensure that feedback is provided to management/stakeholder in so far as high level/sensitive cases are concerned
• Continuously evaluate cases allocated to direct reports for investigation in line with set Guidelines and Standards
• Approve case status changes for direct reports in line with the department’s guidelines / policies

Investigation

• Provide investigation capability and lead, into significant and sensitive fraud, theft and corruption cases
• Ensure that any control failures identified during the course of an investigation are immediately brought to the attention of Fraud Strategy / responsible business units
• Provide investigative support to other investigative areas where/when appropriate
• Ensure that matters where there is a significant fraud loss to the Bank, that a Steerco is established, comprising of all relevant stakeholders, to ensure that there is proper management over such cases and that recovery efforts are maximised
• Continuously evaluate cases allocated to direct reports for investigation in line with set guidelines and standards
• Interact with high profile clients impacted by fraud to escalate issues, monitoring the progress of the investigation and providing updates to the client on progress and actions taken
• Act as a point of contact and advice for fraud investigators
• Get involved in investigations being undertaken within other Centres of Excellence areas of responsibility as directed by the Manager: Specialised Investigations

Education and Experience Required

• B-degree or Diploma in Forensic Investigation and Criminal Justice (NQF 6)
• 8 years’ experience in Forensics Investigation environment preferably in the financial
• 5 years’ experience in managing a team

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Key Accountabilities

• Maintain thorough knowledge of the business, as well as an understanding of how EDC performance impacts thereof;
• Monitor, coordinate and communicate strategic objectives of the business
• Collaborate and communicate successfully with the EDC
• Work with other staff members to develop a greater understanding of the business and any issues that arise
• Develop and foster relationship with internal & external stakeholders from various departments
• Collect, analyze and utilize data and feedback to identify opportunities to improve the EDC performance
• Compile reports which are useful for the EDC and oneself to manage the portfolio effectively
• Act as a positive representation of Absa 
• Ensure that daily/weekly discussions are held with the EDC’s around performance objectives. This is done in line with the Forecast and Targets.
• Where the target is off track the liaison officer will request an action plan from the EDC as to how they will increase recoveries in terms of their targets.
• The liaison officer will monitor the action plan and if target is still not met, the liaison officer will escalate to the Team Leader.
• The liaison officer will conduct monthly audits on the accounts allocated to the EDC. This will ensure that all business processes were adhered to in terms of the Service Level Agreement (SLA).
• All queries received either internally or externally should be completed within 24 hours depending on the complexity thereof.
• Ensure EDC provide reports as per timelines stipulated in the SLA (service level agreement).
• Operational meetings should be set up monthly and quarterly with the EDC’s to discuss their performance and operational issues that arise during the  month/quarter.
• Ensure that the productivity and quality targets are met as per the agreed performance development plan.
• Ensure that all regulatory requirements are adhered to and comply with Absa policy and procedure to ensure consistency.
• You may be required to participate or support the implementation of projects within the OBS (Off Balance Sheet) and the Legal Recoveries area from time to time.

Education: 

• Diploma or equivalent NQF level 5 qualification
• At least two (2) years Banking experience in Collections
• Knowledge of debt legal processes
• Personal Loan and Cheque Product Knowledge