Latest Jobs at KPMG South Africa

Description of the role and purpose of the job: 
The Service Desk Analyst is the first point of contact for user who call the IT Service Desk. Providing the highest level of customer service, the Service Desk Analyst answers incoming calls, documents all incidents and requests information in the service management system. The Service Desk Analyst uses a knowledge base tool along with their expertise to provide support in a timely fashion.

Key responsibilities:

Understanding of KPMG business pressures and the desire to ensure that tickets raised are effectively and efficiently managed and resolved to ensure staff are not impeded in their delivery of services to clients and KPMG through:

• Managing and prioritising incoming requests to the Service Desk, via different channels, and ensure timely and effective resolution of end user issues.
• Effectively monitor the status of incidents reported, escalating and updating the team as necessary to ensure interruptions to service are resolved in a timely and efficient manner to agreed SLA’s.
• Manage resolution of hardware and software related requests and incidents. 
• Handle and communicate unexpected application and infrastructure outages using IT tools and effective communicating with end users.
• Interfaces with users of technology, employing a high degree of tact and diplomacy, and efficiency to promote a positive image of the department.
• Perform system installation, configuration and patch management.
• Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the department.
• Track and analyse trends in Help Desk requests to anticipate potential problems and provide and document proactive resolutions to Service Delivery Manager.
• Identify, recommend and participate in the development of end user training programs to increase computer literacy and self-sufficiency.
• Work with IT training and IT Service Delivery Manager to develop and communicate application/system usage guides and FAQs for end users
• Perform end-user satisfaction surveys and develop action plans with the IT Service Delivery Manager to address areas needing improvement
• Leverage service desk best practices and process frameworks, such as ITIL, to drive continual process improvement
• Promote automation, self-service tools and the knowledge base as mechanisms to improve end-user satisfaction and reduce costs
   

Assets Management

• IT Equipment stock managements
• IT Equipment office upgrades
• Participate in monthly stock take processes
   

Skills and attributes required for the role:

Relevant Skills

• Matric
• Relevant Tertiary IT qualification
• At least 3 years relevant experience
• Required experience in IT Support management.
• Ability to contribute to a high- performing, motivated workgroup by applying interpersonal and collaboration skills to achieve project goals and realise value
• Experience in working with large teams
• Desire to work in an information systems environment
• Knowledge of Information Technology Service Management (ITSM) system preferably Service Now
• Good problem-solving skills
• ITIL Certification(s) is beneficial

Personal Attributes

• Excellent client and issue resolution focus
• Ability to deal with conflict
• Extremely high level of confidentially and integrity
• Able to maintain a friendly, professional manner when liaising with clients, even in challenging situations
• Ability to multi-task
• The ability to build collaborative relationship with good interpersonal skills and the ability to relate well to colleagues with differing levels of expertise and skills while championing inclusion and diversity
• The ability to work well under pressure and to perform to deadlines
• Team player who is self-aware
• Strong organisation skills; a self-starter with initiative, ability to foster innovation and a common sense approach to problem solving
• Sound decision making ability with the ability to consult where needed
• Focus on continuous improvement within the ITS function while advancing an ethical environment
• High level of attention to detail and a desire to drive quality
• The ability to work unsupervised

Minimum requirements to apply for the role (including qualifications and experience):

• Matric
• Relevant Tertiary IT qualification
• At least 3 years relevant experience
• Required experience in IT Support management

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Purpose of the Job:

As part of the Treasury and Risk Transformation group of a big 4 consulting and audit firm, you will be part of a team that brings together financial and technical skills that our clients can leverage throughout the lifespan of their change journey in order to ensure that people (organisation), process and technology elements of change are managed in harmony.

The key purpose of the position involves helping our clients in the design and implementation of treasury, trading and risk systems, operating models, organisational structure, risk measurement and performance techniques.

Critical Technical Skills or competencies

•     Detail-oriented with strong analytical skills
•     Understanding of Financial Markets, Data Analysis and Derivatives Valuation
•     Solid knowledge of Market Risk, Counterparty Credit Risk
•     Good Programming Exposure (VBA, C#, SQL, etc…)
•     Exposure or Experience of trading and risk system (CompatibL, Bloomberg)

    Candidate must have a good understanding of quantitative methods and their application in the 
Financial Services industry

Critical Interpersonal or Interactive skills

•      Initiative and enthusiasm
•      Responsibility and maturity
•      People skills
•      Professionalism
•      Ability to deliver and follow-through on project responsibilities
•      Confidence to be client-facing
•      Above average linguistic aptitude and excellent writing skills
•      Good communication/ presentation skills
•      Previous project management experience would be a plus
•      Ability to work under pressure
•      Flexibility to accept change in terms of the consulting/ advisory environment

Qualifications and experience

• Relevant (BSc/ MSc) degree or Honours degree in Mathematical Finance, Actuarial Science, quantitative or Technical area

go to method of application »

Description of the role and purpose of the job:

KPMG is currently seeking a Manager, in Cyber Transformation, to join our Cyber Security consulting and assurance practice. Cyber Security is a part of wider Technology Assurance practice.

The KPMG Cyber Security practice is one of our fastest growing practices. We are seeing tremendous client demand, and looking forward we don't anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Technology Advisory.

Working with KPMG you will consult on client projects, translating business and customer needs into innovative business and technology solutions. You will identify changes and recommend solutions that will typically involve a combination of cyber transformation and security excellence outcomes. You will be exposed to a range of exciting projects across industry sectors and service lines including:

• Helping your clients understand the 'art of the possible' with innovative and disruptive technology
• Driving the linkage between business strategy and cyber security (and vice versa), to deliver meaningful outcomes
• Defining the technology strategy to create new streams of value in a business, and defining associated technology execution roadmaps
• Designing innovative technology solutions for improving cyber security posture and advise on reducing cyber risk while driving digital transformation
• Defining the enterprise, domain, platform, infrastructure and integration architectures for clients
• Shaping and defining large scale security transformation programs and embed cyber security in wider digital or business transformation program
• Collaborating with sector, strategy, operations and technology experts to grow your knowledge and network
• Working closely with the local team and member firms to bring innovation to our existing capabilities to help KPMG remain at the forefront of strategy, operational excellence and technology practices and thinking
   

As part of the role you will be expected to have detailed knowledge of security technologies and their application to addressing business challenges. The focus will be on delivering high quality engagement outcomes for our clients and maintaining productive client relationships that allow you to build strong professional networks over time.

We believe in diversity of thought background and unique experience. You need to have a solid background in technology as well as consulting and are capable of defining technology strategies and architectures within large and complex environments, working with industry-leading experts in their respective fields, and delivering a strategic outcome. You're passionate about technology and innovation, finding novel approaches to solve problems. You thrive in a collaborative and innovative culture and want to join a firm that values problem solvers, the kind of people who reimagine the possible for their clients and key stakeholders.

We are looking for people in this role with a passion for and / or experience in the following areas:

• Experienced in cyber security strategy, planning and implementation
• Experience implementing security solutions is desirable
• Design and delivery of contemporary layered application/architecture stacks
• Knowledge of application and security architecture on contemporary cloud stacks (IaaS, PaaS, SaaS)
• Knowledge of analytics technologies, big data, and common core systems/platforms is desired
• Abreast of major technology trends, innovations and their practical (or potential) application
• Approaches to technology governance and innovative ways of working
• Knowledge in the best of breed security technologies solutions preferable, including Identity Access Governance and Privileged Access Management solutions.
   

Key responsibilities:

• Take responsibility for leading technology based consulting engagements, managing the day to day delivery effort and work of the delivery team
• Leading the technology planning and architectural design for client engagements
• Acting as a subject matter expert in the business for specific technology domains
• Analyse, workshop and present insights and recommendations enabled by strategic thinking, technical knowledge and strong and clear communication skills
• Performing platform and vendor evaluations on behalf of clients if the need be
• Take responsibility for delivering high quality deliverables and outcomes for our clients
• Undertake and lead business development activities including the creation of compelling and differentiated value propositions in opportunity pursuits
• Lead and coach others in engagements, and mentoring staff as they grow their capabilities, careers and client service impact
• Support a high-performance culture to consistently deliver quality outcomes for clients and great growth opportunities and mentorship for junior colleagues
• Ability to identify potential business development / sales opportunities

Report writing

• Building capabilities and methodologies
• Performance management of allocated colleagues
• Skills and attributes required for the role:

Demonstrate grasp of business processes and risk management in areas such as cyber security, cloud security, identity and access governance, data security compliance, data protection, Security Events and Incident Management, enterprise security architecture, technology risk management, and others
Establish a knowledge of enterprise IT environments, cloud platforms and governance processes. The candidate must be proficient with cloud platforms such as Microsoft Azure, AWS, and Google Cloud Platform and their embedded security, as well as multi-cloud security management technologies; communicate this information to the engagement team and client management through written correspondence and verbal presentations.
Demonstrate working knowledge of Identity and Access Management (IDAM), Privilege Identity/Access Management (PIM/PAM) platforms, Security and Encryption, Data Loss Prevention (DLP) capabilities.
Plan and execute client engagements focusing on assessment, review, design and/or implementation of security infrastructure/platform/software security; identify improvement opportunities in the areas of process efficiency and security including role-based security and identity and access management based on KPMG's methodology
Identify and evaluate complex business and technology risks and remediation methods to mitigate risks
Contribute to practice growth by leading solution design and innovation related to cloud security platforms
 

Minimum requirements to apply for the role (including qualifications and experience):

• A minimum of 8 years of experience in any of the following areas: enterprise security architecture, security assessment and strategy; solution architecture, design and implementation with emphasis on security, security operations and integration; IT risk management.
• Bachelor's degree in an appropriate field from an accredited college/university
• Possess baseline security certification such as CISM/CISSP/GSEC/CISA/cloud certification for Microsoft Azure/AWS/Google Cloud Platform or studying towards attaining the certification
• Excellent written and verbal communication, facilitation, leadership, business development, and presentation skills
• Ability to travel, subject to regulations