Latest Job Vacancies at Datacentrix

Managed Talent Solutions a division within Datacentrix is looking for an IT Stock and Asset Manager with understanding of asset management lifecycle and strong understanding of IT systems and processes, as well as asset management best practices.

You must ensure that the organization has the right assets in place to meet its business needs, reconcile the company current IT stock and put in place improved processes and controls.

Qualifications and Experience:

• Matric plus Diploma/Degree in Supply Chain
• 7 years finance and stock control experience
• Experience in managing IT assets
• Must be proficient in MS Excel

You must have experience in:

• Developing and implementing IT asset management policies and procedures: This helps to ensure that IT assets are used and disposed of in a responsible manner.
• Review and update the organization's IT asset inventory.
• Identify and assess IT asset risks.
• Develop and implement IT asset management policies and procedures.
• Work with vendors to purchase new IT assets.
• Coordinate the deployment and maintenance of IT assets.
• Track and manage IT asset costs.
• Oversee the disposal of IT assets in a secure and environmentally responsible manner.
• Maintaining an inventory of IT assets: This includes tracking the location, condition, and ownership of all IT assets, both physical and digital.
• Managing the acquisition, deployment, and maintenance of IT assets: This includes working with vendors to purchase new assets and working with internal IT staff to deploy and maintain those assets.
• Tracking and managing IT asset costs: This includes tracking the purchase price, maintenance costs, and depreciation of IT assets.
• Disposing of IT assets in a secure and environmentally responsible manner: This includes ensuring that all sensitive data is removed from IT assets before they are disposed of.

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Purpose of Role:
The Project manager is responsible for the direction, coordination, implementation, execution, control and completion of project, while remaining aligned with strategy, commitments and goals of the organization.

Critical Requirements - Skills, Experience & Qualifications:

• Essential Matric or Grade 12
• Bachelors-degree
• Project Management Professional Certification (PMP Certified)
• Knowledge/ experience in SCRUM (Preferable Certified Scrum Master)
• At least 5 years' experience in Digital Project Management, specifically in Software Application Development
• Car and driver’s license.
• Experience in Project Management tools such as MS Projects and Smartsheet.
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Critical thinking and problem solving
• Excellent decision-making and leadership capabilities
• Conflict resolution experience
• Adaptability
• Able to tolerate stress

Primary Role Accountabilities:

• Coordinate internal resources and third parties/vendors for the successful execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Developing project scopes and objectives, involving all relevant stakeholders and
• ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to track progress
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Prepare Project presentations and chair weekly project meetings and steering committee meetings.
• Display consistent energy, drive and persistence in order to deliver results.
• Ensure the correct escalation processes are followed and that Project Sponsors & Project Owners
• are kept abreast of any unresolved issues or risks.

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Managed Talent Solutions' client is looking for a NOC Monitoring Agent (Intermediate).  As a NOC (Network Operations Center) Monitoring Agent, you will be responsible for ensuring the smooth operation of our client's network infrastructure and related systems. Your primary task will be to monitor network performance, troubleshoot issues, and escalate problems as necessary to maintain optimal network functionality and minimize downtime. You will work closely with other members of the NOC team and various stakeholders to address incidents promptly and efficiently.

Responsibilities:

• Network Monitoring: Utilize advanced monitoring tools and systems to monitor network performance and availability.
• Incident Response: Respond promptly to network alerts and alarms, conducting thorough investigations and implementing resolutions.
• Proactive Maintenance: Conduct routine system checks and health assessments to proactively identify and mitigate potential issues.
• Incident Documentation: Document and track incidents, conducting comprehensive root cause analyses and documenting resolution procedures.
• Escalation Management: Escalate intricate or critical issues to higher-level support teams or management for in-depth investigation and resolution.
• Collaboration: Coordinate with various IT teams and vendors to troubleshoot and resolve network-related challenges.
• Change Management: Assist in the implementation of network changes, upgrades, and maintenance activities.
• Continuous Learning: Stay abreast of the latest network technologies, best practices, and industry trends.
• Process Improvement: Contribute to the enhancement of NOC processes, procedures, and documentation.

Requirements

• Previous experience in a NOC or similar network monitoring role preferred.
• Strong understanding of networking concepts and protocols.
• Experience with network monitoring tools such as Managed Engine Ops Manager, SolarWinds, or PRT G.
• Excellent analytical and troubleshooting skills, with the ability to quickly diagnose and resolve network issues.
• Strong communication skills, with the ability to effectively communicate technical information to non-technical stakeholders.
• Ability to work independently and collaboratively in a fast-paced environment.

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Datacentrix is an integrated, service-orientated ICT systems provider that operates across the entire information value chain. We currently require a Firewall Specialist with Palo Alto Firewall certifications and a minimum of 7 years of work experience in the Security and Networking environment. The candidate must be cross-skill to support Cloudflare and Fortinet.

Qualifications and Experience:

• Matric and degree or diploma in Information Technology/Computer Science or related field
• Palo Alto Certifications: PCNSA/PCNSE/PCCSA
• 7 years of work experience in the Security and Networking environment

Responsibilities:

• Provides day-to-day support for firewall engineering and operation tasks and level 1 & 2 on-call technical support for the Firewall Engineering and Operations team; including assisting peers with issues and escalation.
• Supports the implementation and ongoing operations of network access control devices to include firewalls and SSL VPN devices.
• Work collaboratively across a variety of business units to implement new technology, support existing, and at times do so after normal business hours.
• Build and configure solutions in the development, test, and production environment; including documenting the security infrastructure and design
• Manage problems, maintain vendor relationships, and assist operations with vendor escalation and issue resolution.
• Facilitate device refresh of network security devices with a focus on capacity, manageability, and security of new and existing security infrastructure.
• Participate in team on-call coverage rotation.
• Design, deploy, and support enterprise-class Palo Alto and SSL VPN devices.
• Design, deploy, and support Palo Alto clients.
• Complex troubleshooting to include network protocol and log analysis, raw data captures, and the correlation of disparate events spanning multiple devices and platforms.
• Major operating systems, such as Windows, UNIX, and Linux to include system administration and security.
• Network security controls such as IDS, IPS, DLP, and WAF.
• Enterprise network architecture, design, and support to include network hardware, network protocols, and data flows.
• Enterprise change management practices.
• Manage multiple tasks simultaneously with limited management oversight.
• Prioritize and re-prioritize tasks in a rapidly changing environment
• Continuously enhance skills through both structured training and independent research.
• Cross-skill to support Cloudflare and Fortinet

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Managed Talent Solutions' client is looking for a hands-on Financial Executive.  They require an experienced individual who is adept at balancing strategic vision with meticulous attention to detail, driving financial performance while ensuring compliance and accountability across the organization. 

Key Responsibilities

• Review and analyze monthly financial reporting
• Preparation of financial information for management and board meetings
• Annual budget preparation and review
• Completion of annual audits and financial statements
• Treasury and cashflow management
• Ensure accounting and tax compliance
• Review high-value commission and bonus calculations
• Provide financial advice to business units
• Drive system improvements and digitization of finance processes
• People management and development

Requirements

• CA(SA) or equivalent qualification
• 10 years of post-article experience that includes a minimum 5 years in a senior management/executive role
• In-depth IFRS experience 
• Strong financial acumen and commercial awareness
• Local and international tax and regulatory exposure
• Comprehensive financial risk management skills
• Understanding of ERP systems
• Experience managing large, diverse teams
• Involvement in strategic business planning

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We are looking for Call or Incident Coordinator who will responsible to manage and coordinate incidents and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful communication to various parties, driving results, verification and capturing of information into the Service Desk Application, and most importantly, displaying a customer focused approach. This Role requires a good understanding of hardware breakfix processes.   Service Level Agreements play an important part for this role as this creates strict timelines for a Service Desk Agent to work within.

Key Skills/Competencies:

• Matric & ITIL Foundation
• Qualifications pertaining to the customer service industry
• Must be able to use Microsoft Office
• Proficient data entry skills
• Proficient in English
• 2+ years’ experience in a service desk role
• Ability to effectively handle multiple tasks in a fast-paced environment
• Demonstrated verbal communication skills and ability to convey information clearly and effectively
• Must have the ability to drive results.
• Must be customer-centric

Responsibilities:

• Understand ordering and tracking of parts
• Understand Engineer scheduling processes
• Knowledge and/or undertraining of parts shipping procedures and systems
• A key responsibility of this role is ensuring that an ongoing contribution toward positive customer satisfaction is achieved.
• A Service Desk Agent is responsible for the management of incidents and requests in order to achieve Service Level Agreements.
• Effective verbal and written communication to the customer is a primary requirement for this role. This role must be available to the customer and must ensure that vital information is communicated to the customer.
• A Service Desk Agent is responsible to drive various resolver parties internally and externally toward achieving resolution within SLA. This extends to the management and coordination of a request until total closure.
• Adherence to call lifecycle processes and procedures.
• Ensure the phone is always answered timeously and in a professional manner
• Display professional, helpful, responsive behavior and willingness to assist the users at all times
• Ensure 98% of all calls are answered within 30 seconds.
• Update the call at least once a day with all correspondences and actions to ensure a complete audit trail for future reference

• Provide a professional and efficient communication between the business and the customer
• Ensure the call classification matches the call description
• Ensure detailed and accurate solution is captured into the call when resolving the call
• Responsible for taking ownership of all incidents that are specifically logged and therefore, are required to manage the incident during the incident lifecycle
• Act as the single point of contact (SPOC) for the user even if the incident is reassigned to other functional levels such as 2nd Level, Field Service Engineers etc.
• Ensure that all IT incidents are logged, without exception
• Record details of all incidents, timeously and accurately paying particular attention what the actual issue
• Must assign the incident and ensure incident resolution process begins
• Track and update incidents via the activity history entries
• Responsible for escalation for P1 incidents via Voice communication, email, SMS etc.
• Take ownership if any incident that have been re-assigned to you
• Responsible for escalation of incidents to IT internal management or to external 3rd Party Management if required to resolve and restore the Service affected
• Responsible for providing the user with regular feedback on the progress of the incident
• Responsible for ensuring that activity history updates within Call management system records the activities taken during the incident life cycle to reach a resolution
• Responsible for ensuring that all details captured into call management system are accurate, error free and clearly highlights what the impact is / was to the user
• Responsible for following up of all reassignments to ensure that incidents do not breach
• Monitor the progress of all incidents assigned and ensure that all steps are taken by the right resource to resolve the incident before it breaches
• Must be able to communicate well with various groups of people

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Datacentrix in Gqeberha/PE is looking for an Internal Sales Assistant with sales support experience and working within a sales team. You will take responsibility for the internal sales process including quoting, ordering, billing, stock management, customer/vendor onboarding and general customer service.

Critical Requirements - Skills, Experience & Qualifications

• Matric essential
• Diploma/Degree in a Business-related field - Preferred but not mandatory
• 4 years plus internal sales experience
• Exposure to financial management tools
• Valid driver’s license and own reliable vehicle
• Must have proven financial or process-based exposure in a fast-paced environment.
• Methodical process driven strong administratively sound individual.
• Ability to work independently.

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Datacentrix is looking for a Senior Aruba Network Engineer with thorough understanding of firewalls and security solutions. The Engineer with be responsible for designing, provisioning, installation/configuration, operation, and maintenance of Client network infrastructures and solutions.

Qualifications:

• Matric, Diploma, Degree
• NQF Level 6 qualification in Information Technology
• Aruba Certified Mobility Professional (ACMP)
• Aruba Certified ClearPass Professional (ACCP)
• Aruba Certified Switching Professional (ACSP)
• Aruba Certified ClearPass/Design/Mobility Expert (ACCX/ACDX/ACMX)

Experience Required:

• Minimum of 5 years of experience 
• Extensive experience in switching, routing and related technologies.
• Aruba, Silverpeak and Citrix experience
• Datacenter core network experience
• Aruba ClearPass Network Access Control (NAC) solutions
• Aruba end-to-end network solutions experience essential
• Thorough understanding of firewalls and security solutions
• Huawei and Mellanox switching experience
• Extensive network troubleshooting skills