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Since our establishment in 1918, Sanlam has been a prominent part of the South African business landscape. We have always held a long-term view of how business adapts to the demands of the environment in which it operates. Today, in a dynamic world, we see an evolving set of social, economic, political and environmental imperatives that require our skilfu...
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Who are we?
Sanlam was established as a life insurance company in South Africa but has since transformed into a diversified financial services group that operates across the African continent, India, Malaysia and selected developed markets, with listings on the Johannesburg, A2X and Namibian stock exchanges. In 2018 the Group celebrated its centenary as well as 20 years since demutualisation and listing in South Africa and Namibia. Sanlam is one of the largest internationally active insurance groups in the world with a presence in 43 countries and has the biggest non-banking financial services footprint on the African continent.
The Group's four business clusters (Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets and Santam) house the Group's business operations. The Group Office provides strategic direction and support to the four clusters, assisting them in realising their strategies and meeting their business objectives. The Group Office is responsible for governance and for the Group's centralised functions, which include: Finance, Actuarial and Risk Management, Strategy, Human Resources, Market Development and Brand Services.
What will you do?
This role will be reponsible for the Infrastrcuture support and e-learning development for the Group Internal Audit division:
Infrastructure Support
Responsible for the timely and effective response to IT user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution. Escalates more complex problems, but may manage the incident to completion. In addition, managing and monitoring the security in place over Group Internal Audit IT resources. Furthermore, responsible to provide support to internal auditors on the use of Microsoft Office software, as well as the general audit software used in Internal Audit.
eLearning Development
Responsible for the technical packaging of training material using a variety of tools, e.g. Articulate, Camtasia, Handbrake, etc. The technical packaging will include the record and edit of video and audio material. Training related administration will also form part of the role.Furthermore, responsible to provide training to internal auditors on the use of Microsoft Office software, as well as the general audit software used in Internal Audit.
What will make you successful in this role?
Infrastructure Support:
Deliver a first line support service by logging Incidents and service requests received verbally, telephonically and via e-mail.
Offering technical advice to end users. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
Actively troubleshoot to identify, assess, record, resolve and/ or escalate incidents and service requests ensuring they are handled within the agreed SLA, according to the agreed processes and in a professional and customer sensitive manner.
Manage the availability and security of the Internal Audit IT resources.
Manage the transfer of electronic data to/ from the various clients as well as the statutory auditors.
Regular review of IT cost drivers as well as security controls in place to adequately secure Internal Audit IT resources.
Providing regular feedback to end users on outstanding active calls.
Provide user support to the internal audit users in respect of the general audit software.
Provide desktop support in respect of the use of Microsoft Office packages.
Manage a variety of tasks and activities which may require adjustments to priorities in order to satisfy business needs.
Work within defined deadlines as part of a team and on an individual basis ensuring assigned work is effectively managed.
Executing any task given to ensure great service delivery.
eLearning Development:
Assist with the recording and editing of video and audio material.
Design the video training based on provided training material.
Package the final training using a combination of tools, e.g. Articulate, Camtasia, Handbrake, etc. Training will be provided on any tools to be used for this purpose.
Assist with training related administration, e.g. provide supporting during online training sessions, assist with research on training topics, ad hoc communication to trainees, manage attendance registers, etc.
Develop Microsoft Office training material in respect of mainly Excel, Word and PowerPoint. Microsoft Office training will be provided in support of the development of the training material.
Setup training interventions and train Internal Audit staff on the use of Microsoft Office packages.
Setup training interventions and train Internal Audit staff on the use of the internal audit general audit software. Training to be provided in support of this training and support function.
Qualification and Experience
Education
Certification in:Microsoft Office (mostly Excel, Word and PowerPoint); AND/ ORField Service engineering/ MCSE (Preferred)
Certification in Graphic Design, Video and/ or audio editing/ creation (Advantageous)
Experience
2 years IT related experience
Knowledge and Skills
Business Requirements Definition
Client Delivery and incident handling
Problem Tracking Tool
Reporting and Administration
Technologies
Personal Attributes
Interpersonal savvy - Contributing independently
Decision quality - Contributing independently
Action orientated - Contributing independently
Optimises work processes - Contributing independently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.
Who are we?
Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of three clusters - Sanlam Corporate, Sanlam Retail Mass and Sanlam Retail Affluent. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the three clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.
The SLS Finance Services function is responsible for delivering the following services to Sanlam businesses that make use of SAP S/4 Hana and related finance systems:
The execution of shared financial transactions through the Finance Shared Services
Drive operational excellence and efficiency through finance process and technology optimisation
Delivering an efficient financial control and compliance environment for SAP S/4 Hana and related finance systems
Delivering on the consolidated financial reporting requirements for SLS
This position will be responsible for the preparation and processing of supplier invoices and payments. This role is furthermore responsible for ensuring that all vendor invoices received are validated and accurately recorded and that vendor queries are resolved.
The key performance areas and tasks of this role are as follows:
Invoice capturing and processing
Ensure all required monthly processing is completed within the agreed Service Level Agreements (SLA’s)
Capture and process vendor invoices within the SAP solution, including:
Scan invoices using the enterprise scanner and ensure all details are captured accurately on the system in the correct format ready for distribution to the Accounts Payable team for further processing
Manually capture invoices on the system for any missing information from the OCR process or information captured erroneously
Prepare invoice entry with no purchase order if it has been determined that the invoice should not carry a purchase order and ensure the correct process to raise this invoice has been adhered to
Edit invoices when a request to re-work is received from the Cost Centre Manager and submit the edited invoice for further approval
Post invoices on the system once it has been approved by the relevant staff and ensure that it is available for any addition to a payment proposal
Capture invoices on the system and ensure timely submission for processing and approvals
Validate vendor details and ensure that the vendor details are up to date
Request updated invoices and ensure that processing has been completed and filed
Service Management including:
Monitoring of incoming requests
Recording and tracking service requests
Relationship
Work collaboratively within Accounts Payable to ensure vendors are paid on time
Work collaboratively with customers and other Business Units to resolve vendor queries
Work collaboratively with Business unit operational teams to resolve purchase order issues
Work collaboratively with MDG to ensure vendor master data is correct
Qualifications:
Grade 12
A Diploma in Commerce, Accounting or Finance or relevant field from a recognised institution will be advantageous
Experience:
1 year of data capturing to a high degree of accuracy
1 year experience with productivity tools/software
1 year solid understanding of basic accounting principles, procurement and payables knowledge
1 year experience with relevant financial management systems
1 year functional knowledge in AP and Procurement System / ERP experience
Attributes:
Demonstrate ability to manage different levels of complexities in a timely manner
Must be accurate
Must be action oriented
Must have good interpersonal skills
Demonstrate good planning skills
Must be a fast learner
Should demonstrate resilience
Must be quick to understand Sanlam operations as well as the technology used
Knowledge and Skills
Personal Attributes
Build a successful career with us
Core Competencies
Turnaround time
Our commitment to transformation
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