Jobs at WesBank

Job Description

The Bad Debt Collections Team Leader manages of bad debt accounts

Hello Bad Debt Collections Team Leader

Welcome to Wesbank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in WB Motor Operations, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Promotes diversity within the team
• Participates in planned activities that are appropriate for own and staff development
• Monitors and reports on relevant processes, ensuring a strong feedback loop that enables effective tactical and operational decision-making
• Manages Service Level Agreements and contracts with internal and external stakeholders according to the procurement policy
• Manages people performance in the area of responsibility
• Ensures customer service solutions are aligned to the operational business plan
• Team leadership skills are vital to ensuring that the incumbent is able to effectively manage resource utilisation
• Responsible for assessing team outputs and trends in order to maximise collections and optimise staff development and business processes to improve quality of work and outputs
• The incumbent is required to find situation specific solutions in compliance with set policies and procedures
• Be required to coach and train others in line with performance management criteria

You will be an ideal candidate if you:

• Grade 12
• Debt Recovery qualification will be an advantage
• Must have at least 2-5 years Supervisory / Team Leader experience in collections (Late Stage) / Financial industry
• Must be knowledgeable of management processes
• Be able to work under pressure

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Job Description

To increase new profitable business production and the conversion of approved applications

Hello Future Contact Centre Marketing Sales

Welcome to Wesbank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in WB Motor Sales Channel Team you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Contribute to cost efficiencies through responsible utilisation of work related resources
• Contribute to teamwork and inclusivity within own team
• Identify and utilise opportunities to assess and improve own performance
• Uses technical know-how to identify, solve and escalate problems
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Provides exceptional customer service when interacting with internal and external customers
• Delivers customer service through adherence to quality service standards
• Delivers on sales objectives to increase profitable busines
• Receives loaded and validated deals, converts and concludes the actual sale, and structures
• deals as per the clients' needs
• Receives loaded and validated deals, converts and concludes the actual sale, and structures deals as per the clients' needs.
• Meets production targets (sales objectives), such as Rand Value, Non-interest Revenue, Value, Added Products
• Conversion of Approved New Business Applications, First Time Approval, Number of Outbound Calls / Productivity,
• Lead Management within agreed standards.
• Contributes to profitability and managing returns, and provides quotes within mandates, as pre-defined on the system.
• Prepares credit submissions for judgmental assessments.
• Implement people resource planning in line with delivery and performance objectives, on budget and in partnership with specialized areas

You will be an ideal candidate if you:

• Minimum Qualification - Matric
• Preferred Qualification - Diploma in Sales and Marketing or Related field
• Experience - One to three years in Sales and Marketing, call center environment (in/out), financial industry.

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

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Job Description

To maximise new business opportunities with dealers, bankers and/or customers (individual and corporate), through securing financing of assets, referring of value added products and relationship building in order to grow profitability and market share for the Product House

Hello Future Roving Marketer

Welcome to Wesbank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in WB Motor Sales Channel, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can

• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work
• Cover Tzaneen Arears
• Drive sales across product and campaign initiatives to exceed set targets
• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity
• Identify and escalates potential risks that may lead to increased costs
• Prevent wastage and identify process improvements to contain and reduce costs
• Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
• Meet set turnaround times while ensuring own availability, reliability and accuracy
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
• Contribute to teamwork and inclusivity by working together to achieve team goals
• Value individual contributions and respects diversity in the team
• Share information and knowledge that benefits the team
• Seek out regular performance feedback and put actions in place to improve and enhance performance
• Identify activities to address own development gaps
• Create own personal development plan and review plan with team leader or manager
• Understand which competencies and skills are required to be mastered to ensure personal development and performance
• Keep abreast of learning opportunities, changing products and trends

You will be an ideal candidate if you:

• Diploma in Business Management/ Marketing Management
• Preferred Qualification - Bachelor of Commerce Degree / advances Diploma in Business Management / Marketing Diploma
• Experience: 6 to 12 months experience within Financial Services industry /Motor Industry
• Own Vehicle