Bad Debt Collections Team Leader at WesBank

Job Description

The Bad Debt Collections Team Leader manages of bad debt accounts

Hello Bad Debt Collections Team Leader

Welcome to Wesbank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in WB Motor Operations, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Promotes diversity within the team
• Participates in planned activities that are appropriate for own and staff development
• Monitors and reports on relevant processes, ensuring a strong feedback loop that enables effective tactical and operational decision-making
• Manages Service Level Agreements and contracts with internal and external stakeholders according to the procurement policy
• Manages people performance in the area of responsibility
• Ensures customer service solutions are aligned to the operational business plan
• Team leadership skills are vital to ensuring that the incumbent is able to effectively manage resource utilisation
• Responsible for assessing team outputs and trends in order to maximise collections and optimise staff development and business processes to improve quality of work and outputs
• The incumbent is required to find situation specific solutions in compliance with set policies and procedures
• Be required to coach and train others in line with performance management criteria

You will be an ideal candidate if you:

• Grade 12
• Debt Recovery qualification will be an advantage
• Must have at least 2-5 years Supervisory / Team Leader experience in collections (Late Stage) / Financial industry
• Must be knowledgeable of management processes
• Be able to work under pressure