Jobs at Toys R Us And Babies R Us South Africa

Job purpose:

• Maximizing sales by effectively delivering AWESOME customer service and providing customers with a WOW experience

Key Skills needed:

• Sales driven
• Fantastic customer service skills
• Tenacious
• Highly motivated and target driven
• Excellent selling and communication skills
• Merchandising

Key Performance Areas

• Providing AWESOME customer service to give customer a WOW experience
• Attend to unique and individual shopping needs of each customer and always put the Customer first
• Ensuring that customers receive prompt and relevant service on the sales floor and by telephone
• Adhere to all basic customer service standards
• Determining customers' requirements and advising on product range, price and warranties
• Demonstrating, explaining and advising on products to customers
• Selling goods and most importantly add on sales and services
• Ensuring that goods are correctly priced and displayed
• Ensure promotions are executed timeously and execution is planned in advance
• Adherence to all merchandising/layouts and housekeeping standards and schedules
• Preparation, implementation and maintenance of all advertised sales promotions timeously
• Reporting on fast and slow sellers to the Store Manager
• Participating in stock takes and stock counts
• Minimize stock loss
• Minimize expenses in area of responsibility
• Maximize sales in all areas
• Protect Company’s assets in area of responsibility

Entry Requirement

1. Matric Certificate
2. 6 (six) months retail experience
3. Must have own or reliable transport to be able to work shifts

General

• To undertake any other relevant duties requested by Senior Management
• To undertake all mandatory and service training as required
• Maintaining the strict confidentiality of all information
• To undertake an appraisal and personal development review regularly
• To take responsibility and accountability for being up to date with current SOP’s
• Co-operating fully in the introduction of any new technology and new methods.

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We have a great job opportunity for a highly skilled Regional Operations Lead to join a national retailer to be based in Gauteng.  

If you are driven and passionate about the retail industry, this job could be perfect for you!

Your key job responsibilities as the Regional Operations Lead in Pretoria will include:

• Performing full post audits on stores to ensure they achieve an improved score on its next audit, taking into account the min 90% Company Standard.
• Performing a post audit cycle including risk management and control management over operations’ effectiveness and compliance with all applicable directives and regulations.
• Identify loopholes and recommend risk measures to ensure protective measures against fraud and theft of the organization's assets are in place.
• Provides guidance and training to all store staff.
• Executing of physical plans/ actions to achieve desired sales results and sales turnover, including motivating staff to do so.
• Train all relevant staff on the importance of store merchandising and ensuring that the store is presented as per Store standards.
• Train the Store Team on how to achieve growth and hit sales targets by successfully managing, mentoring, and leading staff.

Entry Requirements

• Diploma or Degree
• Reliable transport to work to be able to work shifts
• Must be able to travel
• MS Office
• To be polygraphed 3 times a year
• Retail experience (min 5 years Management experience)

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Then we are looking for an Assistant Store Manager and we would like you to join our team!!

To meet store sales targets and deliver fantastic customer service whilst effectively planning, organizing and controlling all operations of a retail store in accordance with the Company’s standards and procedures. This document must be read in conjunction with the performance appraisal document and forms part of the employee’s terms and conditions of employment.

Duties & Responsibilities

• Achieve growth and hit sales targets by successfully managing, mentoring, and leading staff.
• Interact with sales merchandisers, representatives and regional managers to evaluate sales strategy and results.
• Enforcing and implementing AWESOME customer service to give customer a WOW experience.
• Attend to unique and individual shopping needs of each customer and always put  the Customer first. 
• Develop, motivate and inspire respective teams in an ENTHUSIASTIC manner.
• Maintains store staff job results by recruiting, coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
• Authorise all work schedules (including but not limited to work, break and leave).
• Ensure continuous training and development of all staff, and consistently carrying out training.
• Scheduling and assigning employees and following up on work results
• Handle customer complaints in a calm and professional manner
• Managing and controlling all daily store operations to maximize sales turnover whilst keeping stores expenses within allocated budgets and stock management.
• Managing and controlling all daily store operations including stores expenses within allocated budgets and stock management to maximise sales turnover.
• Minimise all controllable expenses and costs.
• Protect company assets and minimise all shrinkage, damages and theft.  
• Executing of physical plans/ actions to achieve desired sales results and sales turnover, including motivating staff to do so.
• Retain records of all stock and financial transactions.
• Conduct floor walks daily and initiate warehouse and/or overstock replenishments and face-ups.
• Implement, monitor and enforce all SOP’s.
• Maintaining company merchandise and housekeeping standards.
• Coordinate and manage all key service providers in line with company expectations (including but not limited to guarding, security, cleaning and logistics)
• Enforce effective and efficient implementation of all sales promotions (Including but not limited to road shows, centre management liaising etc ).
• Identify marketing opportunities and communicate to all relevant parties
• Ensure promotions are executed timeously and execution is planned in advance.

Desired Experience & Qualification

Minimum Requirements:

• Matric Certificate
• Must have own or reliable transport to work to be able to work shifts
• Management Position for a minimum of 3 years within a Retail Environment

Package & Remuneration

Benefits:

• Provident Fund
• Discretionary Bonus
• Store Performance Bonus