Jobs at Santam Insurance

Santam’s Operations division is currently has an exciting opportunity available for an Insurance Consultant who will be based within the Commercial Contact Centre in Cape Town. If you hold customer experience at the heart of all your actions and decisions, and have the ability to deliver results through the effective leadership of a team we invite you to apply for this position.
This role will be resposible for the general policy administration of commercial business which includes the issue of new policies as well as amendments.

What will make you successful in this role?

• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
• Execute policy maintenance specific amendments request
• Dealing with general insurance and policy specific enquiries
• Managing client expectation on expected turnaround times for submitted requests
• Apply and Adhering to underwriting criteria and regional requirements

Qualification And Experience

• Grade 12 (Matric)
• Relevant insurance qualification will be an advantage
• Minimum of 3 years commercial lines underwriting experience within a short term insurance environment.
• 60 commercial FAIS credits - Commercial Lines recommended
• RIA training completed

Knowledge And Skills

• Excellent verbal and written communication skills
• Bilingual (Afrikaans and English)
• Excellent interpersonal skills
• Relevant system knowledge (Mainframe, Policy Center and CRM) will be an advantage.
• Strong analytical ability
• Detail Orientation skills
• Good communication skills (verbal and written)
• Computer literate (MS Office Package-Good excel experience)

Personal Attributes

• Communicates effectively - Contributing independently
• Action orientated - Contributing independently
• Situational adaptability - Contributing independently
• Optimises work processes - Contributing independently

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently
• Drives results - Contributing independently

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Santam’s Motor Claims (Heavy Commercial Claims) department has a position available for a Specialist Adjuster: Heavy Commercial Claims. The successful incumbent will be based in Auckland Park.

The Specialist Adjuster: Heavy Commercial Claims is responsible for determining the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

What will make you successful in this role?

• Quote and assess damage against a provided or requested quotation.
• Decide whether to replace/ repair part/ use aftermarket spares when warranty has expired.
• Refer to expert if required.
• Generate claims report and communicate the outcome with client and intermediary.
• Determine market value of vehicle for settlement (valuation).
• Determine outstanding finance details, release settlements and documents to salvage inventory.
• Authorise for repair, cash, replace or write-off.
• Complete investigative report.
• Make notes on systems, process claims and upload documents.
• Required to load the order amendments.
• Responsible to sign off the final quantum (FRC).
• Responsible for posting claims to care.
• Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders' relationship managers, claims committee and options from underwriters.
• Accountable to manage the following claim types:
• All heavy haulage motor type claims (Trucks, Trailers, Agriculture equipment, etc.)
   

Qualifications & Experience

• Matric/ Grade 12
• Degree, Diploma or Certificate in Mechanical related studies or Automotive/ equivalent Mechanical or Automotive Body Repair Qualification (Eg. Qualified Panel Beater, Diesel Mechanic, etc)
• At least three 3 years' extensive experience in Heavy Haulage claims
• At least ten (10) years' experience in the motor claims and or Short Term Insurance industry.
• Attained product training and knowledge in Liability / Defective Workmanship would be advantageous.
• Technical skills obtained through training and courses in Heavy Haulage would be advantageous.
   

Knowledge & Skills

• Motor Trade Knowledge
• Heavy haulage assessments
• Good knowledge and interpretation of insurance policies
• Excellent Communication skills (verbal & written)
• Good Negotiating Skills
• Persuasion Skills
• System thinking
• Business Acumen
• Computer Literacy