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Moove was founded on the principle of Creating Shared Value in Africa by providing solutions to socio-economic challenges whilst building a viable business. Moove seeks to solve three challenges: providing flexible employment by democratizing car ownership; providing convenient and accessible auto-finance products; supporting social mobility by significantly...
About Moove
Moove is on a mission to make Africa and other emerging markets more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility entrepreneurs in the mobility sector
About the Role
Moove is looking for a professional with excellent communication skills and an entrepreneurial attitude to be the Team Captain, reporting to the Monitoring Supervisor. As a proven result-driven person, the Team Captain must possess a good command of the English Language.
In this role, you will dig deep into monitoring and compliance that makes the organization more efficient, effective, and amazing. If you've got zeal, some big ideas, and an uncanny knack for compliance, this is the role for you!
The Opportunity
We are looking for a Team Captain who will be charged with monitoring, supporting, and resolving drivers issues within our Operations team and be a representative and ambassador for the team across the company as well as to external stakeholders. The ideal candidate for the role will be someone who is skilled in Communication and who is knowledgeable in the use of MS Office Suites and Data Analytics.
What You’ll Be Doing
Monitor drivers’ performance
Conduct daily check-in on drivers’ pulse
Support drivers
Solve drivers issues while drivers are in transit
Receive inbound calls from drivers
Make outbound calls to drives
Conduct driver survey
Compile data from driver survey
Accountability of all Moove vehicles
Ensure that drivers obey rules and regulations as laid down by the company.
Ensure that drivers get the right information from the company.
What You will need for this position
Degree in any discipline.
1-year experience in customer care/support roles.
Experience in the transportation industry is an added advantage.
Proficient in the use of Microsoft Suites (Excel).
Ability to manage people.
The candidate must possess an eye for detail.
Who You'll Be Working with:
Directly reporting to our Monitoring Supervisor and closely working with our Operations Unit.
About the team
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.
Moove is strongly committed to diversity within its community.
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
Pre-hiring Notice: Moove relies on the accuracy of the information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.
EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation, or any other protected characteristic.
About Moove: Moove is a mobility asset finance company and is Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratize vehicle ownership and empower mobility entrepreneurs across Africa.
Our Core values are Compassion, Excellence, Innovation, Teamwork, Trust, and Ownership.
About Moove
Moove is a technology company that is transforming the way the world thinks about transportation and democratizing vehicle ownership. We are on the front line when it comes to advocating for our vision for urban mobility by empowering lives through providing flexible vehicle access and ownership. Our aim is to be the global market leader in this space by enabling on-demand income opportunities and creating value for our partners!
About the Role
Moove is looking for a professional with strong business acumen and an entrepreneurial attitude to be the Onboarding Officer, reporting to the Verification & Onboarding Manager. As a proven result-driven person, the Onboarding Officer will be responsible for the coordination of the entire onboarding process of the drivers within the showroom.
In this role, you will dig deep into effectively providing customer service for drivers so as to make the organization run more efficiently. If you've got patience, some big ideas, and an uncanny knack for customer service, this is the role for you!
The Opportunity
We are looking for an Onboarding Officer who will manage all onboarding projects, tasks, and deliverables within our operations team and also be a representative and ambassador for the team across the company as well as to external stakeholders. The ideal candidate for the role will be someone who is skilled in rendering quality service to increase the company’s growth and revenue.
What You’ll Be Doing
Deliver 100% satisfaction, in-person support to our customers.
Walk drivers through onboarding and all of the tools to be successful
Help brand the Moove name and get drivers excited
Stay on top of Moove policies and procedures
To register a new driver and review accurately drivers’ information and ensure compliance with the Moove standard.
To welcome and greet customers delightfully.
To accurately describe Moove’s product features and benefits to customers.
Ensure that all onboarded drivers are transferred to the Moove Fleet account.
To resolve driver related issues
What You will need for this position
A Bachelor’s degree in any field.
A minimum of 1-2 years experience.
Excellent communication skills.
Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organization and externally.
Must be customer service-centric.
Must possess basic administration skills.
Ability to work independently, with little or no supervision.
Ability to work in a fast-paced environment.
Who You'll Be Working with:
Directly reporting to our Verification & Onboarding Manager and closely working with our Onboarding & Verification Team.
About the team
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make cities better.
Moove is strongly committed to diversity within its community.
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
Pre-hiring Notice: Moove relies on the accuracy of the information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.
EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation, or any other protected characteristic.
About Moove: Moove is a mobility asset finance company and is Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratize vehicle ownership and empower mobility entrepreneurs across Africa.
Our Core values are Compassion, Excellence, Innovation, Teamwork, Trust, and Ownership.
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