Jobs at HomeChoice Holdings Limited

Description

• homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford. 
• Responsible for the development and execution of an end-to-end customer engagement strategy by leading both sustainable on- and offline initiatives to maximize sales opportunities across all customer touch points and providing our customers seamless access to our products and services to meet business plan revenue targets in the most efficient way.

What you will love doing in this role

Develop and execute the marketing strategy 

• Own the Executive Planning process for setting sales plans to meet future retail growth objectives
• Translate business strategy into clear objectives for the marketing area, aimed at improving profitability, growing the customer base and increasing existing customer contribution, through all channels
• Develop and execute campaign strategies to support retail strategy in SA and Foreign markets
• Continually optimize marketing efforts to strategically drive demand across all channels
• Collaborate with business partners and management to understand current and future business needs and influence marketing product development, credit policy and channel strategy to meet these requirements 
• Develop annual strategic plans across all channels and partner with various teams to plan, manage and deliver an overall business plan to meet financial targets and business strategic goals; update plan monthly based on performance
• Drive strategic thinking for acquiring new customers to drive consistent total business growth across sub-groups, geographical areas, markets and channels
• Use ongoing testing and insights to develop sound, fact-based marketing strategies to drive incremental ROI against business objectives
• Formulate innovative ideas and leverage new technology solutions to drive sales
• Establish Marketing as a centre of excellence

Manage marketing planning 

• Accountable for the development, management and execution of all marketing initiatives and performance 
• Ensure day-to-day decision-making in the development, implementation, and execution of tailored campaigns within a sound overall programme
• Improve marketing through feedback mechanisms such as focus groups, customer surveys, industry forums, field travel, and testing
• Reassess current systems and processes and propose enhancements for optimisation across all channels
• Responsible for the management of processes for establishing the brand, Merchandise and Marketing offers, communication package and training and development aides needed by various channels. 
• Provide input and support for sales training, product knowledge and installation training programmes tailored for specific audiences (contact centre, sales agents, etc) which achieve overall customer experience enhancement and increased demand for our products and services
• Develop, implement and maintain customer life cycle to determine what changes and improvements are needed across touchpoints to improve customer retention and spend
• Serve as a resource to resolve escalated issues related to marketing
• Identify and troubleshoot issues and opportunities and implement solutions, which may include design, test, and execution support
• Provide business leaders with insight and recommendations on sales performance and efficiency and prepare and deliver business recommendations to various levels of leadership.
• Drive innovation to enhance productivity, effectiveness and efficiency

Drive content communication across all channels 

• Manage planning and execution of campaigns across Marketing Planners and Creatives to optimise effectiveness and efficiency of spend
• Support, manage and drive consistent execution of targeted marketing content across all channels 
• Increase customer spending through the development of effective and integrated campaign content for targeted groups of customers

Analysis and insight development 

• Partner with key stakeholders and analytics teams, other business groups, and third parties to identify customer and performance insights
• Review and analyze results on a weekly, monthly and YTD basis to determine trends, opportunity areas, and action plans to drive results 
• Provide actionable insights, successes to expand upon, and opportunity areas needing focus to drive sales and service
• Gather channel and customer information to get a pulse for the business and coordinate marketing campaigns to drive efficiency
• Identify opportunities to improve sales by gathering and analyzing data, and partnering with appropriate areas to develop solutions
• Research and identify industry and competitor (local and international) best practices and trends to benchmark against to increase effectiveness
• Continuously acquire, maintain and apply advanced knowledge of the business, its products and processes, to drive sales and improve marketing efficiencies

Financial and budget management 

• Negotiate service provider agreements and contracts to achieve cost-effective outcomes for the business, including SLA’s to ensure maximum efficiency of all marketing spend 
• Calculate total adspend cost and make recommendations to the business for cost-effective alternative marketing solutions  
• Keep abreast of new trends and developments of marketing material 
• Develop annual budget submissions for all adspend needs across all channels and drive and negotiate efficiencies and benefits 
• Manage the adspend costs within the agreed budget with improvements at the margin 
• Ensure ongoing cost reductions and efficiencies are continuously being implemented, particularly at the margin 
• Calculate and provide an accurate budget for the department's overheads

Reporting 

• Compile and issue standard daily, weekly and monthly reports according to business needs and requirements timeously 
• Generate and issue ad hoc reports through data mining analysis to provide management with key statistics and trends identified and provide recommendations to act accordingly 
• Continuously analyse and report on trends related to campaign testing, efficiencies, etc

Effective management of team 

• Lead marketing team to grow and exceed profitability targets
• Ensure team members have clear and tangible goals which are assessed bi-annually through the KPA performance management process
• Improving overall skill levels within the area by ensuring personal development plans are in place to address development needs and career aspirations
• Provide effective leadership to team members in order to achieve optimal efficiency across all divisions within the department 
• Manage any succession risks by identifying key personnel and developing appropriate succession plans with defined development initiatives to achieve career aspirations
• Ensure adequate and appropriate departmental infrastructure is in place to deliver against KPA's
• Promote staff engagement by ensuring adequate measures are in place to address pulse survey results
• Ensure team members work effectively with individuals across the business to gain knowledge on strategies, business processes to improve overall profitability and customer service

Requirements

What we will love about you

• We love your strong understanding of strategic marketing, integrated marketing, database marketing, customer engagement and segmentation 
• We love your exceptional financial and business acumen understanding and interpretation 
• We love your proven record of leading multiple areas simultaneously and developing strong collaboration between cross-functional teams 

What you'll need to do this role

• 4-year Degree / NQF level 7
• A minimum of 8 – 10 years of marketing experience in a retail environment
• Minimum of 3 – 5 years people management experience at a senior level 
• Proven record of successfully growing business results through complex marketing campaigns management
• Previous experience with planning and developing integrated media, digital and multi-channel campaign communication and solutions 

Behaviours we love

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive

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Description

• homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford. 
• As the Brand Manager, you will be responsible for developing and executing brand strategies to ensure the successful positioning and growth of the company's brand. You will play a critical role in shaping the brand's identity, messaging, and visual representation to resonate with target audiences and drive brand loyalty. Collaborating with cross-functional teams, you will lead brand initiatives and ensure brand consistency across all touchpoints.

What you will love doing in this role

Brand Identity and Visual Representation

• Oversee the development and maintenance of the brand's visual identity, including logos, colors, typography, and brand guidelines.
• Ensure brand consistency across all marketing materials and communication channels.

Marketing Campaigns and Collateral 

• Collaborate with the marketing and creative teams to develop compelling marketing campaigns that reflect the brand's essence and messaging.
• Review and approve marketing collateral to ensure alignment with brand guidelines and messaging.
• Collaborate with internal teams (such as creative and channel) to develop and execute marketing campaigns and projects
• Set project timelines, ensure the alignment of resources and ensure that expectation and deadlines are met.

Consumer Engagement and Experience

• Execute strategies to enhance the overall customer experience and build brand loyalty.
• Monitor customer feedback and sentiment related to the brand, making improvements as needed.

Brand Communication

• Develop brand communication plans to engage target audiences and build brand awareness.
• Manage public relations and media efforts to maintain a positive brand image.

Brand Performance Analysis

• Monitor brand performance metrics, such as brand awareness, perception, and market share.
• Conduct competitive analysis to stay informed about market trends and competitors' branding strategies.

Budget Management

• Manage the brand marketing budget effectively, allocating resources to achieve brand objectives.

Requirements

What we will love about you

• We love your strong understanding of brand strategy, positioning, and identity development.
• We love your excellent project management skills and ability to collaborate with cross-functional teams.
• We love your creative thinking and ability to innovate in brand communication and marketing campaigns.
• We love your analytical mindset to interpret market data and insights to make informed brand decisions.
• We love your excellent communication skills to effectively convey brand messages and build relationships.
• We love your strong leadership skills with the ability to inspire and motivate team members

What you'll need to do this role

• A Bachelor's degree in Marketing, Business Administration, or a related field.
• A proven experience as a Brand Manager or a related role in brand management.

Behaviours we love

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description

• homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
• The successful candidate will be responsible for the processing and reconciliation of Stock Supplier accounts, as well as resolving any related queries. You will also ensure invoices and the accompanying purchase requests are complete — in compliance with the requirements of financial policies and procedures.

What you will love doing in this role

Local Vendor Invoice/ Credit Note Processing

• Receive Invoices, Credit Notes and GRN’s for processing from the Warehouse
• Check that invoices are VAT compliant where appropriate
• Match invoices to receipted PO and capture in ERP
• Follow-up on long-outstanding open purchase orders

Follow-up on long-outstanding open purchase order accruals

• Foreign Vendor Invoice/ Credit Note Processing
• Receive authorised invoices, GRN’s and bill of lading for processing from the Warehouse
• Receive landed costs documentation from Clearing Agents 
• Match invoices to receipted PO’s
• Match processed invoices to payments (Settlement)
• Follow-up on long-outstanding open purchase orders
• Follow-up on long-outstanding open purchase order accruals

Vendor Payments

• Perform weekly and monthly Vendor payments.

Vendor Reconciliations

• Perform Vendor reconciliations from Vendor Statement to AP Sub Ledger.
• Timely resolution of queries arising from the Vendor reconciliation

Stock Receipts PO Accrual Reconciliations

• Perform monthly Stock Receipts PO Accrual reconciliations
• Timely resolution of queries arising from the Stock Receipts PO Accrual reconciliation

Stock Vendor Take On

• Verify Vendor details for all Stock Vendor Onboarding
• Load Vendor on AX, once approved
• Load Vendor banking details on FNB CAMS

Cashflow Reporting

• Provide Cashflow reports to Management

Teamwork

• Review and post invoices processed by Accounts Payable Team
• Backfill for Accounts Payable Team
• Assist with any adhoc processing of invoices as required by department
• Assist with any other adhoc tasks as instructed by line management

Requirements

What we will love about you

• We love your excellent analytical skills with a passion for accuracy and attention to detail.
• We love your ability to use initiative.
• We love that you are motivated and eager to learn.
• We love that you can work well in a team environment.
• We love that you can work well under pressure.

What you will need to do the job

• Matric with strong results in accounting and math’s
• Previous experience in a similar role preferably with accounting
• Previous experience in Vendor Reconciliations
• MS Office and Excel (intermediate)

Behaviours we love 

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

go to method of application »

Description

Develops, implements and co-ordinates systems, facilities and procedures, in conjunction with factory and depot management to ensure that the finished goods warehouse is equipped and structured to operate effectively to meet the company's warehousing and freight requirements.

Technical Support:

• Develops, implements, and co-ordinates systems, facilities, and procedures in conjunction with WHS management to ensure that the finished goods warehouse is equipped and structured to operate effectively to meet Homechoice warehouse requirements
• Responsible for aligning, implementing, and controlling physical tasks with WMS systems capability and functionality to optimize WMS solutions and minimize risk in operational execution
• Optimize system transactions by identifying shortfalls and or problem areas 

Training and Development:

• Provide detail on WMS for training material through exceptional knowledge of WMS navigation and use
• Facilitate end users with an understanding of system and provider training to ensure appropriate use
• Act as  1st Line of Support for issues experienced on the floor and provide troubleshooting solutions
• Provides technology help desk for the organization and its venues

Content Management:

• Content uploading and data importing into the system
• Management of staging and live sites
• Manipulates and combines data fom various sources to enlarge and enhance the data warehouse.  
• Acts as a liaison between engineers, data architects, programmers and analyst
• Periodic data migration 

Order Fulfillment:

• Ensure timely and accurate processing of internal and external orders

• To follow up and update customers on shipment details
• Work with the Bulk Supply team and regional planner team to assist in
• Identify areas of improvement through daily operations
• Follow up and update customers on shipment details
• Identify areas of improvement through daily operation

WHS management and Improvement:

• Prepare reports, workflow, and quality-related documentation
• Review existing workflow and documentation procedures and update the changes in order to comply with policies
• Ensure proper documentation/record keeping for internal and external audits
• Warehouse space planning and organization
• Liaise with cross-departments to carry out smooth distribution operations according to work procedures
• Ensure timely replenishment of warehouse  materials for daily operations

Health and Safety:

• Injuries:
• Prevent injury & ill health.
• Encourage accurate and timely reporting and recording of all incidents and injuries.
• Investigate all reported incidents and injuries to identify all contributing factors and, where appropriate and formulate plans for corrective action.
• Actively encourage the early reporting of any pain or discomfort.

Hazards & Risks:

• Identify all existing and new hazards and take all practicable steps to eliminate, isolate or minimize exposure to any significant hazards.
• You are aware of the health & safety hazards in the work areas and are adequately trained to carry out your duties in a safe manner.
• Employees are to consult and participate in all Occupational health and safety matters.
• Employees need to elect and nominate health and safety representatives for their area.
• Every employee is expected to share in the commitment to health and safety.
• Every employee is accountable for their own health and safety while on duty.
• Each employee is expected to help maintain a safe and healthy workplace through:
• Comply with all Health & Safety compliance obligations and requirements that are applicable to the operation
• Following all safe work procedures, rules, and instructions.
• Properly using all safety equipment and clothing provided.
• Act only in your scope of authority (Do only the work you were appointed and or trained for)You have the right to refuse any work or instruction if it is unsafe to do the work.
• Reporting early any pain or discomfort.
• Taking an active role in the company’s treatment and rehabilitation plan, for their ‘early and durable return to work.Reporting all incidents, injuries, and hazards to the appropriate person.

Environmental:

• Every employee is to protect the environment from pollution and environmental degradation whilst at work.
• Comply with environmental procedures during business activities
• Comply with all environmental compliance obligations and requirements that are applicable to the operation
• Continually improve its environmental performance and prevention of environmental impact and pollution.
• Employees to work in an environmentally responsible manner.
• The sustainable use of resources and the responsible disposal of waste.
• Promote and encourage the adoption of these principles.
• Maintain environmental emergency preparedness plans

Quality Compliance:

• Every employee ensures quality products and services to all our customers.
• Focusing on our customer's needs and developing products and services which will exceed the customer’s expectations.
• Reduce risk and conduct business activities in an effective manner, while meeting statutory and regulatory requirements.
• Continuous improvement of all its processes in the department.
• Find innovative tools to improve the service to its customers.
• Ongoing training and assessment of our employee’s skills, and resources, employees will strive to meet the customer’s needs and ensure it remains customer focused.
• Take part in management review and internal audit processes

Requirements

• 2-4 years of related experience 
• Diploma in Logistics and Supply Chain and extensive knowledge of warehousing, order fulfillment, and logistics, especially in distribution centers

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Description
As a Junior Deployment Specialist, you will support the Marketing Automation team in executing and managing marketing campaigns through the marketing automation platform. You will play a crucial role in assisting with the deployment of email campaigns, automated workflows, and other marketing initiatives. This position offers an excellent opportunity to gain hands-on experience in marketing automation technology and contribute to the success of marketing campaigns while working closely with the Marketing Automation Deployment Specialist.

What you will love doing in this role

Marketing Automation Campaign Execution

• Assist in building and deploying marketing campaigns, including email marketing, lead nurturing workflows, and trigger-based communications.
• Learn to set up and manage marketing automation workflows under the guidance of the Marketing Automation Deployment Specialist.

Email Campaign Management

• Support the creation and optimization of email templates for various marketing campaigns and audience segments.
• Learn to schedule and deploy email campaigns with attention to detail.

Data Management and Segmentation

• Assist in managing and maintaining the marketing automation platform's contact database, ensuring data accuracy and hygiene.
• Learn to segment the contact database based on various criteria for targeted and personalized campaigns.

Marketing Automation System Management

• Assist in monitoring the marketing automation platform's performance and health, identifying areas for improvement.
• Collaborate with the Marketing Automation Deployment Specialist in troubleshooting issues and implementing system updates.

Reporting and Analysis

• Help monitor and analyze campaign performance metrics under the guidance of the Marketing Automation Deployment Specialist.
• Learn to provide regular reports with insights and recommendations for optimization.

Compliance and Best Practices

• Ensure compliance with data protection and privacy regulations in all marketing automation activities.
• Stay updated on industry best practices and emerging trends in marketing automation.

Requirements

What we will love about you

• We love your interest in marketing automation technology and your willingness to learn.
• We love your analytical mindset with the ability to interpret data and assist in making data-driven decisions.
• We love your strong attention to detail and organizational skills.
• We love your excellent written and verbal communication skills.
• We love your ability to work collaboratively with the Marketing Automation team and other stakeholders.

What you will need to do this job

• Bachelor's degree in Marketing, Business, or a related field.
• Basic understanding of marketing concepts and digital marketing practices.

Behaviours we love

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive