Jobs at BCX

Core Description

• Responsible for minor maintenance repairs and refurbishment of point of sale and various printer devices. 

Key Deliverables / Primary Functions

• Successful completion of hardware repairs, including: 
  • Stripping down and re-assemble hardware peripherals  
  • Testing mobile devices,  
  • Calibrating, and configuring all printers, etc.  
• Apply devices to workshop product refurb process and procedures  
• Utilising tools and basic instrumentation. Multi-metre ‘s & soldering iron   
• Using proper cleaning materials including safety PPE material  
• Notify line management of any potentially defective machinery, carrying out basic maintenance / repair work, as and when required. 
• Running Quality Assurance (QA) testing by device through all client test jigs in the  workshop environment  
• Prepare periodic inventory or maintain perpetual inventory of tools and equipment. 

Core Functional Skills & Knowledge

• ICT Knowledge
• Technology Consulting
• Problem solving
• Customer Service
• Teamwork

Core Behavioural Competencies

• Achieving personal work goals & objectives
• Applying expertise & Technology
• Following instructions & procedures
• Delivering Results & Meeting customer expectations
• Working with people
• Culture Match

Job Match

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• Minimum 2-years’ experience in repairing and testing hardware and software applications.

Certifications

• Electronics Certification
• COMPTIA
• Microsoft Systems Associate or Engineer (MCSA or MCSE);
• Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

go to method of application »

Core Description

• Responsible for application and technical support to users at relevant client site/s. Identification, diagnosis and resolution of computer hardware, software, services, and applications

Key Deliverables / Primary Functions

• Providing technical support onsite or via remote-access systems, ensure prompt response and resolution of client support requests and service tickets.  
• Successfully perform the full range of defined tasks (from monitoring and maintaining to repairing / resolving hardware malfunctions, software issues, networking problems, etc. - associated with the client installed hardware and software on a continual basis.   
• Successfully installing and configuring client computer hardware, software, systems, networks, printers and scanners; ensuring that the agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.  
• Ensuing the application of the necessary due diligence by meeting with clients to diagnose software, networking or hardware issues prior to the application of a possible resolution.   
• Maintaining good client relations. 
• Tracking and managing work records, as well accurately compiling reports, including job reports.  

Core Functional Skills & Knowledge

• ICT Knowledge
• Technology Consulting
• Problem solving
• Customer Service
• Teamwork

Core Behavioural Competencies

• Working with people
• Following instructions & procedures
• Achieving personal work goals & objectives
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Culture Match

Job Match

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment 

Certifications

• Microsoft Systems Associate or Engineer (MCSA or MCSE);
• Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.

go to method of application »

Core Description

• Provide a service that will exceed the expectations of the Company’s customers – both external and internal and to ensure that the agreed standards in respect of length of incident, wrap up time, log-on time and updating of database are maintained while ensuring that the incident is directed to the correct channels.     

Key Deliverables / Primary Functions

• Accurate and timeous logging, updating and closing of incidents, ensuring all necessary information supplied, including the Estimated Times of Arriva (ETA) for logged incidents.  
• Managing the assigned area, ensuring that incidents are resolved within the average Service Level Agreement (SLA) with the Customer (which is between 10 – 15%).  
• Following up on incidents logged daily, keeping a record relating to queries, as well as incidents closed daily, and generating a report of such.   
• Resolving between 700 to 900 calls daily with the correct closing details selected. 
• Updating the Cause and Warranty information, ensuring to inform the technician if the site is under warranty.  
• Recognising, documenting and alerting the Call Centre Supervisor of trends in customer calls.  
• Ensuring that issues / severities are escalated to the relevant managers; as well following up on escalations through the day, reporting feedback.  

Core Functional Skills & Knowledge

• Attention to detail
• Microsoft Office
• Microsoft Excel
• Communication
• Teamwork

Core Behavioural Competencies

• Working with people
• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Planning & Organising
• Coping with pressures & setbacks
• Culture Match

Job Match

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• Minimum 2-years’ experience within a Call Centre type environment.