Job Vacancy at Discovery Limited

Key Purpose
The Discovery Banker provides intermediary services that are personalised, efficient and prompt to all clients through omni (multiple) channel. All interactions with clients aims to make Discovery the bank of choice. The incumbent delivers exceptional service that exceeds the client’s expectations through proactive and innovative solutions that are ethically sound, honest and maintains integrity.

Areas of responsibility may include but not limited to

• Builds rapport with clients through multiple channels e.g. calls, web, chat and video
• Takes ownership of client queries, issues and escalations to ensure a personalised service and effective resolution
• Communicates existing and new product information to clients.
• Deals with escalated queries
• Serves all aspects of the bank’s products including rewards.
• Offer alternatives for client retention

Education And Experience (Preferred/Optional)

• Bachelor’s degree that demonstrates a numerical capability – Required
• 6 months working experience in the Service industry
• Student work experience
• Good listening skills, ability to listen comprehend and action
• Computer literate with MS Office (PowerPoint, Excel and Word)
• Communication skills both written and verbal
• Social media savvy
• Technology savvy
• Knowledge of the financial services or banking industry
• Study towards FAIS – Advantageous

Special Conditions

• After hours / night shift work required
• 7 Day Flexi Work-Week
• Weekend and Public Holiday work required

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Key Purpose

The Business Intelligence (BI) developer is responsible for designing, implementing, and supporting ETL solutions according to defined frameworks. The right individual will in addition possess the skills and capabilities to design and implement new frameworks required by the team to keep with with evolving changes in sources and technologies. Construction of complex BI Solutions based on requirements of business area owners and/or specifications produced by the BI Architects and Systems Analysts.( BI Solutions imply ETL / Analytics / Presentation).Driving Engagement and building relationships with key stakeholders which include Systems Analysts, BI Architects and Business area owners.The BI Developer should have a firm grasp of BI implementation methodologies especially in a dimensional data warehouse environment using the Microsoft BI stack as a basis for required development.

The candidate should possess the following:

• Analysis and Communication Skills
• Data gathering, research and analytical abilities so as to develop insightful conclusions and generate solutions to address user needs
• Conceptualize and design solutions
• Support and coach other junior systems and business analysts

Areas of responsibility may include but not limited to

The BI Developer must be able to construct complex BI solutions based on specifications produced by BI Analysts. In addition to working off specifications, the incumbent should been quite adapt at conceptualizing and implementing solutions based on technical discussions with team members.

• Interact with business and system analysts to resolve problems.
• Collaborate with analysts to understand source structures, evaluate requirements and finally deliver a solid solution.
• Conduct data analysis on various source systems as part of the solution development process.
• Develop and maintain SSIS packages
• Create required database structures
• Develop and maintain T-SQL code
• Analyse SQL execution plan to optimise performance
• Develop SSAS models
• Workshop solutions with Systems Analysts and Architect to compile relevant technical specifications
• Contribute to the development of architectural guidelines and standards
• Prototyping, Research and Development of new techniques and solutions
• Team engagement champion
• Scheduling business processes via ETL tools
• Excel Reporting and scripting – advanced charting, conditional formatting.
• Understand and resolve complexities working across multiple database platforms
• Develop PowerBI and SSRS reports
• Must be able to read and maintain code not written by yourself.
• Have experience following a formal SDLC as part of solution delivery.
• Optimise ETL processes as well as SQL queries by analysing query execution plans.
• Maintain code repositories for version control of developed solutions.
• Peer review of code and solutions developed
• Create and maintain metadata repositories
• Implement database structures according to specifications and guide on improvements (indexes/partitioning etc.) where necessary.
• Perform ETL support on a standby basis to ensure that the ETL batch completes within SLA

Personal Attributes and Skills

• Ability to design and implement complete ETL processes using SSIS and T-SQL.
• Strong ETL experience in loading slowly changing dimensions as well as transactional and snapshot fact tables.
• Strong reporting experience using Microsoft data technology stack such as (, SSRS, Power BI)
• Ability to design and implement semantic models using SSAS
• Ability to write DAX and MDX query
• Proven experience with working with large datasets in the region of billions of records.
• Experience on working with delta datasets and versioned history on target tables.
• Solid experience in understanding ERD’s and source-to-target mappings as well as producing source-to-target mappings of solutions.
• Strong SQL query writing ability (across database environments e.g. Oracle, Netezza, Postgres etc) with a firm understanding of analytical functions.
• Must be able to evaluate technical ETL solutions for inefficiencies (from a database and code perspective) and implement optimization.
• Strong database fundamentals and data modelling knowledge (normalization and de-normalization).
• Good understanding of ODS, data warehouse, data mart, cube, and database technologies.
• Strong analytical and problem solving skills.
• Navigating ambiguity and complexity
• Excellent oral and written communication skills.
• Added advantage of Data mining and BIG data technology including (Python, Spark, H2O)

Education and Experience

• National Diploma in IT (BTech) – Essential
• Bachelor of Science (Information Systems, Computer Science, Mathematics) – Advantageous
• Microsoft Business Intelligence certifications will be an added advantage
• Minimum 5 years’ experience in BI with over 3 years’ experience in implementing complete BI solutions within an enterprise data warehouse.

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Key Purpose

• Gather, analyse, and synthesise information to support decision making and communication within the Special Projects: Innovation and Strategy team in Discovery Health

Key Outputs

• Information gathering (Independently acquires high-quality data relevant to key issues)
• Information synthesis (consolidates and makes sense of information from many sources)
• Qualitative and quantitative data analysis to support decision makers (Able to complete quantitative and qualitative analyses with guidance from a manager, skilled in use of Excel and manipulation of data)
• Reporting (Structures and writes sections of documents - in presentation or report format - with manager guidance)
• Presentation design, building and communication
• Innovation (identifies new innovations and/or business process improvements)
• Project management (Manages own timelines for distinct modules of the project with guidance from manager; meets deadlines)
• Define, manage, and track strategic projects and pilots with key focus on data supported decision making

Competencies

• Creative and innovative
• Problem solving and analysis 
• Presenting and effective communication
• Adapting and responding to change
• Relating and networking
• Results orientated

Experience and Qualifications:

• Grade 12 with Maths
• An Honours Degree or equivalent
• 1-2 years of management consulting experience is essential
• A core understanding of Project Management principles 
• Project management and a proven track record of executing strategies to solve business challenges
• Proficiency in MS Word, MS Excel and MS PowerPoint

Advantageous

• An understanding of Agile and Scrum is advantageous