Job Vacancies at Nedbank

Job Purpose

• As a Repayment Strategy Specialist, your main goal will be to oversee and manage the portfolio of Unsecured Recoveries and Debt Counselling repayment strategies. You will be responsible for supporting the *NDCRS Revenue Generating teams in achieving their recovery targets through the development and implementation of innovative and data-driven repayment strategies and processes.
• In this role, you will serve as a repayment strategy expert, providing guidance to the Revenue Generating teams on how to pivot and refine their strategies and processes based on repayment data modules. By utilizing your expertise in this area, you will help the business stay ahead of the curve and achieve its overall goals. Your focus will be on developing new and effective strategies that align with the overall business goals and objectives

Job Responsibilities

• Support the achievement of NDCRS business strategy, objectives, and values by reviewing the yearly plans of Nedbank, as well as the Revenue Generating and Supporting areas. Your task will be to ensure that the delivery, processes, services, and solutions of the repayment strategy system are aligned accordingly.
• Build and maintain trusted relationships with stakeholders, including NDCRS Revenue Generating areas, CPS, Swordfish, and external payment solution vendors. This position requires open communication, one-on-one meetings, flexibility, and openness to input to assure alignment across all NDCRS Revenue Generating and Supporting areas.
• Collaborate closely with cross-functional teams to ensure that the repayment strategies align with the overall business strategy and objectives.
• Identify opportunities to improve or enhance processes and actively recommending improvements and supporting the implementation of tools, standards, policies, and procedures by collaborating with respective stakeholders.
• Identify, understand, and agree on the direct and indirect impact of repayment strategy initiatives on the business (revenue generating and supporting areas) by researching, interviewing affected stakeholders, and applying end-to-end skill sets.
• Identify cost/time/quality/risk aspects of introducing, modifying or decommissioning repayment operations, processes, or strategies by investigating the business benefits and/or problems
• Ensure that all repayment strategies and enhancements are compliant (brand/reputation/other risks) by enforcing regulations, policies and procedures, and industry regulations and understanding the link from policy-process-system-operating procedures.
• Identify opportunities and obtain buy-in for developing new, alternative, and/or enhanced processes and solutions (e.g., operational processes, tools, policies, and procedures) that will improve the functioning of NDCRS Revenue Generating or Supporting' businesses by highlighting benefits in support of the implementation of recommendations.
• Collaboratively contribute to the enhancement or creation of world-class quality reports by planning and providing input to business requirements to ensure repayment strategy success and scalability.
• Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders.
• Identify business issues by observation, analysing management reports, and requests from EXCO, MANCO, and Senior Management.
• Monitor for continuous improvement by observation, analysing data, and providing ongoing feedback.
• Ensure all personal development plan activities are completed within specified timeframes and that an active effort is made to stay abreast of what is happening in the payment and business information industry.
• Manage internal and external stakeholders by applying the SAFe framework to drive agreed deliverables.
• Share knowledge and industry trends with the team and stakeholders during formal and informal interactions.
• Identify training courses and career progression for self through input and feedback from management.

Minimum Experience Level

• 3 - 5 years experience in debt collections and recoveries
• 3 - 5 years experience in repayment strategies and methods
• 3 - 5 years relevant experience in product management

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor's or Master's degree in computer science, mathematics, statistics, data science, or a related field

Essential Certifications

• SQL
• Microsoft PowerBI

Preferred Certifications

• SAFe
• Project Management
• Certified Data Management Professional (CDMP)
• Python

Behavioural Competencies

• Customer Focus
• Decision Making
• Facilitating Change
• Initiating Action
• Innovation
• Technical/Professional Knowledge and Skills
• Collaborating
• Continuous Improvement
• Managing Work
• Quality Orientation
• Communication

Technical /Professional Knowledge

• Communication Strategies
• Data analysis
• Industry trends
• Principles of financial management
• Relevant regulatory knowledge
• Decision-making process
• Cluster Specific Operational Knowledge
• Governance, risk and controls
• Administrative procedures and systems
• Microsoft Office
• Sharepoints
• Business writing skills
• SQL
• PowerBI
• Extract ,transform and Load Data
• Banking procedures
• Business principles
• Principles of project management
• Research methodology

Closing Date - 2 May 2023

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Job Purpose

• To manage a team responsible to evaluate risk by ensuring credit assessment principles are adhered to achieve the departmental deliverables, as per Nedbanks' business strategy.

Job Responsibilities

• Ensure financial growth through limiting risk and applying credit principles to credit applications.
• Adhere to agreed turnaround times without compromising validity and quality of assessment by complying to policies, procedures, processes and standards.
• Limit reworks by providing guidance and support to internal/external stakeholders.
• Manage and monitor individual efficiency and quality of output by conducting quality assurance/audits and analysing appeals and monthly statistics.
• Make correct credit decisions on a consistent basis first time round by complying to service level agreements.
• Demonstrate an understanding of client needs by providing feedback on application decisions based on Nedbank's risk appetite.
• Upskill stakeholders by sharing knowledge on service offerings and client needs.
• Guide and support internal stakeholders through formal or informal knowledge sharing.
• Collaborate with external stakeholders through regular communication and feedback.
• Manage staff and resources through queue management by ensuring compliance to service level agreements/strategic objectives
• Identify challenges by conducting audits/spot checks and taking corrective action.
• Determine trends in team performance by analysing consolidated performance data and addressing deviances.
• Refine and enhance systems, processes and policies through participation in special projects.
• Make decisions by applying credit management principles and considering merits on individual basis
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by following the recruitment process when recruiting talent.
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• Ensure transformational target are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

Preferred Qualification

• B.Com Honours in Accounting

Preferred Certifications

• CA (SA)

Minimum Experience Level

• 5 years' experience in Credit Assessment and Banking

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Operations planning
• Principles of project management
• Management information and reporting principles, tools and mechanisms
• Relevant Governance controls and regulatory knowledge

Behavioural Competencies

• Aligning Performance for Success
• Decision Making
• Building talent
• Business Acumen
• Driving for Results
• Delegation and Empowerment

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Job Purpose

• To drive the origination of new to bank clients and/or new products to existing client base through own portfolio and managing a sales team to acquire profitable new business. Providing internal business functions such as CIB product and support areas, with up-to-date information pertaining to the current and potential client base and/or regulators relevant to the portfolio. The portfolio consists of clients from the Fiscals, National Provincial and Local Government and Chapter 9 Institutions.

Job Responsibilities

• Originate and lead transactions across the CIB suite of products.
• Achieve business results by aligning and setting performance targets as agreed and in line with strategy and monitor performance against targets.
• Acquire and retain clients and business through the implementation of Public Sector business plans.
• Provide guidance to the Public Sector business by compiling three-year plans which are aligned to CIB and Group strategy; and evaluating and recommending changes to the three-year plans.
• Manage costs by ensuring that business unit spend is within budget.
• Build long term, enhanced relationships with clients, through driving exceptional client service levels, offering quality products and leveraging the different relationships the Bank holds at various levels.
• Build relationships and influence stakeholders by providing support and technical expertise.
• Establish, build and maintain sound professional relationships with both internal and external stakeholders and direct team members, through regular engagement and communication.
• Adhere to reporting requirements by preparing and submitting applicable reporting packs to various stakeholders as identified from time to time.
• Manage compliance to legislative and regulatory requirements relevant to function through effectively managing risk issues and entrenching agreed policies, procedures, and guidelines within the business.
• Drive the implementation of the NCIB business model, ensuring that all relevant structures, systems and processes support the CIB strategy.
• Build sector expertise within Public Sector resulting in detailed sector strategies and bespoke client solutions.
• Provide clear direction to the Public Sector team on purpose and responsibilities of each role ensuring that the "banker of the future" philosophy is entrenched in the business.
• Active participation in various HR processes e.g. talent management, transformation, succession planning and headcount planning to drive an effective people strategy for Public Sector.
• Build a high-performance team by managing the performance of reports, recognising and rewarding the team appropriately and structuring and staffing the business unit effectively.

Essential Qualification

• Honours degree (BCom/Business Relevant)

Preferred Qualification

• Masters Degree

Minimum Experience Level

• Minimum 10 years plus relevant Public Sector and/or business experience and knowledge of corporate and investment banking.
• Strong CIB product knowledge relevant to this portfolio of clients.

Technical/Professional Knowledge

• Business Acumen
• Client Service Management
• Communication Strategies
• Credit Risk Management Processes
• Financial Accounting Principals
• Governance, Risk & Controls
• Public Sector/Coverage Knowledge
• Relevant Regulatory Knowledge
• Stakeholder Management

Behavioural Competencies

• Customer Focus
• Financial Acumen
• Business Savvy
• Inspiring Excellence
• Strategic Influence
• Cultivating Networks and Partnerships

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Job Purpose

• To innovate; design; develop and implement new products while continually evaluating and improving current products in order to promote Nedbank as the market leader; as per Nedbank business strategy.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g., Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Contribute to reallocation of affected resources (redundant) by identifying alternative use of skills set and working in collaboration with EXCO members.
• Implement business change initiatives by introducing; managing; making (people change; technological change; process change) happen and keeping Management Information updated.
• Identify; understand and agree the direct and indirect impact of business change initiatives by researching; interviewing affected stakeholders and applying end to end skills set.
• Monitor for continuous improvement by observation, analyzing data and providing ongoing feedback.
• Ensure compliance (brand/reputation/other risks) by enforcing regulations; policies and procedures and understanding link from policy - process- system - operating procedures.
• Contribute to updates of standards; policies and procedures by meeting with respective stakeholders; agreeing and recommending changes and sending emails confirming the enhancements.
• Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders.
• Identify the business issue by observation, analyzing management reports and requests from EXCO.
• Identify cost/time/quality/risk aspects of the business issue by investigating the business benefits or problems.
• Set expected performance output by meeting and agreeing with management.
• Obtain and secure stakeholder buy-in to solution by presenting alternative solutions and recommending the best solution.
• Manage internal and external stakeholders by regular meetings and agreeing deliverables.
• Recognize performance improvements by acknowledgement of business improvements from other stakeholders.
• Build trusting relationships with stakeholders by open communication, conducting one-on-one meetings and accepting their input.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g., operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• Min 5 years' experience in Pricing management, Pricing analytics, Pricing operations

Technical / Professional Knowledge

• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Principles of financial management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process
• Cluster Specific Operational Knowledge
• project management principles and methodologies

Behavioural Competencies

• Decision Making
• Facilitating Change
• Influencing
• Planning and Organizing
• Quality Orientation
• Technical/Professional Knowledge and Skills

Closing Date: 28 April 2023