Job Vacancies at Motus Holdings Limited

Position Overview    

Purpose

• Develop tactical strategy and associated delivery plans, implementing policies ensuring maximum efficiency and profitability of the relevant department, whilst providing customer satisfaction. Maximise profitability for relevant department through the sales of vehicles and products

Specific Role Responsibilities    

GENERIC JOB OUTPUTS

PROCESS AND GOVERNANCE

• Develop, align and implement a departmental (tactical) strategy and associated policies and guidelines. 
• Implement corporate governance and compliance policies to identify and manage risk exposure liability. 
• Measure the delivery of operational plans, realign and improve where required. 
• Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
• Assist new vehicle sales with trade in's and evaluations.
• Determine, create and track performance criteria and establish an evaluation method to measure and improve operational efficiency for the dealership.
• Develop and ensure the execution of marketing plans and initiatives, supporting the marketing strategy and organisational objectives.
• Develop and implement departmental (tactical) delivery plans and set operational targets.
• Develop, implement and maintain relevant advertising campaigns and where possible increase market penetration to meet company objectives.
• Ensure vehicle stock is managed in accordance with company /OEM/ Importer policies.
• Establish and sustain business and OEM/Importer relationships.
• Initiate and structure sales deals to ensure maximum profits of vehicles sales are achieved.
• Maintaining content on digital and social media platforms in accordance with OEM/Importer and organisational standards.
• Plan and organise parts and accessory sales through assigning sales priorities and continuously reviewing and adapting targets to achieve objectives and goals.
• Retain customers through the application of various sales techniques such as negotiations, product comparisons and changing perceptions.

FINANCE

• Develop, implement and monitor a cycle of medium term cost improvements. 
• Compile a budget which aligns to delivery plans, monitor and report on variances.
• Drive sales targets and overall profitability.
• Ensure that the assets, resources and equipment are managed in a manner that enhances cost effective utilisation.
• Maximise rebates and ensure payments from OEM/Importer.

CLIENT/CUSTOMER

• Plan and deliver services that create a culture which aims to exceed customer expectations in all aspects of the business. 
• Prepare service delivery excellence plans for internal and external customers and ensure implementation. 
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for customer feedback and exceptional service delivery.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Manage CRM processes and procedures.
• Negotiating deals with customers whilst ensuring profitability.
• Resolve escalated customer complaints that managers are unable to rectify in order to ensure customer satisfaction.

GENERIC JOB COMPETENCIES

TECHNICAL COMPETENCIES

• Conflict Management:  Being able to identify and handle conflicts sensibly, fairly, and efficiently. Resolving conflict, before it becomes a major obstacle to the work environment and critical in relation to customers.
• Developing Sales: Identify, and/ or develop and sell a product or service. Aligns the knowledge and skills required to
• effectively identify and sell a product or service to a new client.
• Financial Acumen: Awareness of costing, budgeting and finance concepts and the understanding and application of related processes and procedures with relation to a functional role within the organisation. Ensure exact payment.
• Legacy Technical Competencies: This competency reflects on those inherited, predominant, common, routine competencies expected from each generic role profile, and sets the platform of the people, equipment or situations that will be interacted with or be dealt with.
• Manage personal work priorities and professional development: The competency reflects on and demonstrates employee accountability towards their own professional development and sets the environment for corporate social responsibility and the competence essential to advance corporate citizenship.
• Negotiation Skills: Capable of bargaining over issues affecting self and/or the business unit, to obtain agreement between parties with different views; negotiating logically with diplomacy in defence or motivation of a particular stance to reach mutual-agreement.
• Occupational Health and Safety: To provide for the health and safety of persons at work and for the health and safety of persons in connection with the use of equipment and against hazards to health and safety, arising out of or in
• connection with, the activities of persons at work.
• Product and or Service knowledge: Provide a service or sell a product through an awareness of the product or service. Sharing of product, service and program knowledge.

Qualifications and Experience    

Minimum Experience

• 3-5 years experience in a similar environment, of which at least 1-3 years supervisory / team lead experience.

Minimum Qualification

• Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04

Preferred Qualification

• National Diplomas and Advanced Certificates with NQF Level 05

Skills and Personal Attributes    

Minimum Requirements

• Industry legislative compliance/ knowledge. 
• Valid driver's license
• Good communication skills
• Computer literate

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Job Description    

• Repair and servicing of vehicles according to dealer/distributor standards and within the flat rate
• Establish parts required for service/repair to be performed and ensured correct parts are ordered
• Report to Service Foreman promptly on any additional work required Obtain authorization prior to carrying out any additional work  
• Advise Management prior to fitting any major parts outside the norm for routine servicing/repair
• Adhere strictly to technical specifications as laid down by manufacturer, or as instructed by Management 
• Adhere to laid down workshop policies and procedures         

Position Overview    

• Mercedes-Benz Sandton currently holds a vacancy for 4x Technicians.   Reporting to the Service Manager; the primary purpose of this position is to repair/service vehicles according to dealer/distributor's standards and specifications in the most productive way.        

Specific Role Responsibilities    
Workshop Productivity:

• Responsible for attaining MBSA servicing times
• Responsible for indicating possible future vehicle faults and servicing requirements
• Responsible for noting and reporting on all components, material and consumables
• Responsible for interpreting and implementing technical skill
• Responsible for the testing of vehicles
• Needs to seek technician support and advice in any difficulty experienced in carrying out of requested repairs
• Responsible for communicating on an ongoing basis to relevant team members on any changes in completion time, additional services needed ensuring customers satisfaction is not compromised
• Responsible for the achievement of labour sales targets, workshop efficiency targets and daily volume targets

 Customer Service:

• Analyse accurately customers’ needs and action accordingly
• Maintain a fix right first-time policy by ensuring quality workmanship
• Ensure vehicles are thoroughly examined and report in writing on general condition with emphasis on customers safety
• Establish authorization for extra work
• Ensure all work carried out to MBSA safety standards
• Ensure maximum use of servicing knowledge and skill to achieve effective and safe service
• Communicate on an ongoing basis to relevant team members on any changes in completion time, additional services needed ensuring        customers satisfaction is not compromised
• Protect customers vehicles with covers and dust sheets and safeguard their contents
• Improve and maintain customer service index percentages to agreed standards
• Monitor come backs – feedback from quality controller/foreman and customer satisfaction reports

 Cost Control:

• Ensure all hours and material usage are accurately recorded
• Ensure that utmost care is taken avoiding any damage to vehicles and components during service or repair
• Minimize wastage of all materials, oils and fluids

 Product Knowledge and training:

• Attend all training identified by management to ensure a high product knowledge skill level
• Maintain and develop the skill level on all MBSA diagnostic equipment
• Accept responsibility for the transfer of skills to apprentices/learners by teaching, mentoring, coaching to ensure learning outcomes are achieved

Qualifications and Experience    

• Matric – Math’s and Physical Science
• N2 – Engineering Science, Technical Drawing, Motor Trade Theory
• A minimum of 3 years Technician/Motor Industry experience is essential
• Technician Qualification/ Trade Certificate
• Clear Criminal Record
• Mercedes-Benz experience highly preferable
• A Valid Driver’s License

Skills and Personal Attributes    

• Integrity
• Team Work
• Follow through skills
• Self-driven and resilient
• Ability to cope with pressure
• Interpersonal skills (emotional maturity / cross functional collaboration)