Specialist Technician: Service at Motus Holdings Limited

Job Description    

• Repair and servicing of vehicles according to dealer/distributor standards and within the flat rate
• Establish parts required for service/repair to be performed and ensured correct parts are ordered
• Report to Service Foreman promptly on any additional work required Obtain authorization prior to carrying out any additional work  
• Advise Management prior to fitting any major parts outside the norm for routine servicing/repair
• Adhere strictly to technical specifications as laid down by manufacturer, or as instructed by Management 
• Adhere to laid down workshop policies and procedures         

Position Overview    

• Mercedes-Benz Sandton currently holds a vacancy for 4x Technicians.   Reporting to the Service Manager; the primary purpose of this position is to repair/service vehicles according to dealer/distributor's standards and specifications in the most productive way.        

Specific Role Responsibilities    
Workshop Productivity:

• Responsible for attaining MBSA servicing times
• Responsible for indicating possible future vehicle faults and servicing requirements
• Responsible for noting and reporting on all components, material and consumables
• Responsible for interpreting and implementing technical skill
• Responsible for the testing of vehicles
• Needs to seek technician support and advice in any difficulty experienced in carrying out of requested repairs
• Responsible for communicating on an ongoing basis to relevant team members on any changes in completion time, additional services needed ensuring customers satisfaction is not compromised
• Responsible for the achievement of labour sales targets, workshop efficiency targets and daily volume targets

 Customer Service:

• Analyse accurately customers’ needs and action accordingly
• Maintain a fix right first-time policy by ensuring quality workmanship
• Ensure vehicles are thoroughly examined and report in writing on general condition with emphasis on customers safety
• Establish authorization for extra work
• Ensure all work carried out to MBSA safety standards
• Ensure maximum use of servicing knowledge and skill to achieve effective and safe service
• Communicate on an ongoing basis to relevant team members on any changes in completion time, additional services needed ensuring        customers satisfaction is not compromised
• Protect customers vehicles with covers and dust sheets and safeguard their contents
• Improve and maintain customer service index percentages to agreed standards
• Monitor come backs – feedback from quality controller/foreman and customer satisfaction reports

 Cost Control:

• Ensure all hours and material usage are accurately recorded
• Ensure that utmost care is taken avoiding any damage to vehicles and components during service or repair
• Minimize wastage of all materials, oils and fluids

 Product Knowledge and training:

• Attend all training identified by management to ensure a high product knowledge skill level
• Maintain and develop the skill level on all MBSA diagnostic equipment
• Accept responsibility for the transfer of skills to apprentices/learners by teaching, mentoring, coaching to ensure learning outcomes are achieved

Qualifications and Experience    

• Matric – Math’s and Physical Science
• N2 – Engineering Science, Technical Drawing, Motor Trade Theory
• A minimum of 3 years Technician/Motor Industry experience is essential
• Technician Qualification/ Trade Certificate
• Clear Criminal Record
• Mercedes-Benz experience highly preferable
• A Valid Driver’s License

Skills and Personal Attributes    

• Integrity
• Team Work
• Follow through skills
• Self-driven and resilient
• Ability to cope with pressure
• Interpersonal skills (emotional maturity / cross functional collaboration)