Job Vacancies at Managed People Solutions

Duties and responsibilities

• Provide the full IR function to the business
• Ensure all IR / HR policies are complied with and draft or amend policies as necessary
• Represent the company at the CCMA
• Train line management in aspects of IR
• Provide advice and recommendations to the business on IR matters
• Provide monthly IR reports
• Keep the business up to date on amendments regarding labour related matters
• Facilitate all disciplinary procedures
• Ensure proper investigation of all alleged misconduct
• Ensure that appropriate disciplinary action is taken
• Assist and facilitate disciplinary hearings
• Chair hearings and act as the IR Representative
• Ensure that the correct IR processes are followed within the business
• Assist with the issuing of sanctions in accordance with policies
• Draft and amend any agreement that may be required, such as settlement agreements, retrenchment agreements and mutual separation agreements
• Ensure that all IR matters raised are handled timeously

Qualifications and experience

• Minimum 5 years experience in an IR management role
• Degree in Human Resources specialising in Labour Relations or LLB Degree (admitted attorney is advantageous)
• Valid drivers license
• Experience attending CCMA cases
• Extensive knowledge of labour legislation - BCEA, LRA, EEA etc
• Sound knowledge of HR best practices
• Strong communication, mediation, and conflict resolution skills

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Duties and Responsibilities 

• Effectively execute call procedures, in accordance with the SOP on pre, during and post call procedures.
• Effectively execute sales levers at outlet, in accordance with the SOP according to customer call procedure.
• Collect, capture, and maintain accuracy of all wines listed on all wine lists in your sales area as per the wine list data base SOP.
• Effectively execute stock allocation, by managing the stock allocation as per RSM requirements and stock allocation report.
• Log all calls and capturing interaction with customers on the handheld device as per SOP and RSM requirements.
• New product introduction, vintage changes, and upliftment procedure to be carried out as per SOP.
• Client Trade visits to be done as per the RSM’s requirements and according to SOP.
• Deliver customer satisfaction by call cycle management. Effective planning of the call cycle as per contact and coverage SOP.
• Plan and prioritize, demonstrate abilities to manage competing demands.
• Deliver customer satisfaction by assisting new customers in opening accounts, as per SOP on new accounts.
• Recording and promptly acting upon customers’ complaints, queries and requests and feedback accordingly as per Communication SOP and contact grid.
• Identifying and execute promotional opportunities/requirements as per the customers’ needs and promotional SOP.
• Identify training needs of the customer and execute according to a training plan.
• Understand the sales strategy as well as your personal sales target by customer and brand and deliver the result.
• Make yourself aware of the dress code and adhere to it (smart casual) as per SOP.
• Manage and take care of company assets including car, laptop, and handheld devices as per SOP.
• Submit all expense reports on time as per SOP

Qualifications and experience

• Grade 12.
• Diploma relating to Sales, Marketing, Hospitality management or Food and Beverage management.
• Liquor Industry and wine Knowledge.
• Selling, Coaching, and Negotiation.
• 2-3 years sales and merchandising experience in a related FMCG environment.
• CWA Certificate Wine Course.