Job Vacancies at Liquid Intelligent Technologies

ROLE PURPOSE
To maximize revenue opportunities through establishing, developing and maintaining long-term relationships with key Oil & Gas customers as well as defining and executing sales strategies that focus on increased sales and profitability. 

Effectively position Liquid Intelligent Technology as Technology partner of choice in the market by cultivating relationships, identifying opportunities, and consultatively selling Liquid Intelligent Technologies' services and solutions that meet client’s requirements.
Achieving and exceeding sales targets for assigned portfolio per segment.

ROLE DESCRIPTION

• Effective Account Management
• Create, develop, and maintain business relationship with customers and gain in-depth understanding of the customer’s business and industry.
• Identify key role players and develop and maintain a personal professional network with relevant decision makers.
• Develop and maintain an account plan within the context of the customers objectives and segment strategy.
• Understand the customers’ requirements and implement customer business growth strategies in conjunction with Liquid Intelligent Technologies' delivery and support functions.
• Ensure that all sales deadlines are met.
• The Account Manager serves as the primary contact liaison and take full accountability for account health.  Manage escalations.
• Build and Grow Client Relationships to Ensure Excellent Customer Experience
• Understand clients' business and generate new ideas. Build trust, credibility, and client referrals.
• Maintain or improve account profitability by customizing solutions as per customer requirements.
• Provide input and align to broader Liquid Intelligent Technologies' strategies and business initiatives to support the required revenue growth and acquisition new revenue. in order to generate more revenue.
• Identify new market opportunities by selling and integrating Liquid Intelligent Technologies’ offerings to new and existing clients.
• Develop, review and implement a detailed sales account plan for Oil & Gas and mining accounts.
• Conducts business professionally and ethically, adhering to all company policies, procedures and business ethics codes.  Develop a spirit of camaraderie by initiating social events / team building events with customers.
• Compile motivation for refunds and credit notes.  Keeping accurate records of discussions or correspondence with customers
• Development and Maintenance of Sales pipeline to Reach Sales Targets
• Responsible for generating leads and developing a pipeline for the sales segment.
• Identify and establish relationships in new and existing geography and segments.
• Provide pre-sales and after-sales assistance in bid/tender processes.
• Manage customer relationships with allocated and new clients.
• Deliver presentations and propose consultation-based solutions.
• Keep abreast on the market changes and have a broad understanding of Telecommunication Services, Frameworks, Technologies.  Have clear understanding of customer business, technology and strategies.

Requirements

• Relevant Diploma/Tertiary Qualification  
• Minimum of 5 years sales experience in the oil, gas and mining industry with a proven sales track record for selling fully managed services solutions relevant to the oil, gas and mining sector.
• In-depth understanding of Oil and Gas, and Large Mining Companies mandatory along with technical knowledge within OICT and or Telecommunications

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ROLE PURPOSE
Responsible for the operational management of Network Operations and the staff compliment of a specific sub-department within the Network Operations Centre, including, but not limited to all the associated technologies, providing a service that seamlessly integrates to the entire business unit and the overall Network.
This position is responsible for driving the MTTR and MTTI performance in Network Operations Centre with the overall responsibility for the support functions provided to the Field Operations teams.

DELIVERABLES

NETWORK OPERATIONS (PREVENTATIVE, REACTIVE & CORRECTIVE)

• Oversees the operational management of Network Operations Centre functions in LIT SA, engaging with Team Leaders and Senior Specialists to ensure proper monitoring and management of the network facility environment.
• Manage scheduled and unscheduled downtime to minimise impact on customers.  Ensure fault management, diagnostics, and resolution and manage incident escalation resolution.
• Review Root Cause Analysis for all Major Events on the Network and ensure systems are in place to mitigate reoccurrence.
• Communicate with various stakeholders on the progress of repairs of major events. 
• Manage and ensure compliance to all maintenance programs.
• Facilitate, monitor, and manage cross functional activities and processes.
• Manages issues and risks raised against all Service Operational Regional Projects.  Conduct regular meetings with relevant stakeholders
• Effectively deal with customer escalations and complaints. 
• Ensure improved network monitoring and escalation management. 

NETWORK FACILITY MANAGEMENT

• Manage resource availability for the supervision and management of network facility events.  Oversee all projects executed by the Network Operations teams.
• Provide progress reports to stakeholders on project progress.
• Ensure performance requirements of network facility monitoring are met to ensure faults are attended to and restored in the shortest possible time.
• Manage the performance of the outsourced facility partners.
• Manage the effectiveness and performance of the network facility monitoring tools.
• Consult with senior management and review proposals to determine goals, time frame, funding and procedures for accomplishing projects.

MANAGEMENT OF BUSINESS UNIT

• Manage sub-departments, internal and external stakeholders to meet company operational goals and objectives.
• Proactive notification and updates of service failures to respective stakeholders in order inform all impacted customers.
• Ensure efficient use of various ERP tools used by the organization to support functional analysis and reporting.
• Develop, implement, document, and enforce applicable procedures to deliver a unified service within the department.
• Review and report on all non-conformance issues. 
• Ensure regional delivery of scorecard objectives.
• Effectively manage vendors and contractors to comply and align with various 3rd Party and customer SLAs. 
• Manage corporate governance, training and development, and administration. 
• Assist and support to create, review and revise service assurance processes to maintain compliance. 
• Managed and report on ISP & OSP environments resolution efficiencies. 

RISK

• Manage Occupational Health, Safety and Environmental programs within area of responsibility.  Support programmes and processes for various ISO accreditations.  Oversee issues and risks raised against all operational projects. 
• Interact with internal and external stakeholder to implement plans to reduce risks.
• Support the company’s business continuity management plans. 

TEAM MANAGEMENT

• Monitor and report on staff costs to ensure they meet requirements set out in policy as well as those directed to meet organizational objectives. 
• Ensure that all human resources are appropriately managed in terms of performance and development including performance management and career development initiatives. 
• Update and implement shift rosters to ensure 24X7 operations are fully staffed and maintained.
• Manage corporate governance, training and development, administration, appointments and staffing, performance management, career and succession planning. 

FINANCIAL MANAGEMENT

• Assist with business cases for various revenue generating projects. 
• Manage the movement and capitalization of assets within areas of responsibility as well as OPEX and CAPEX budgets.

Accountable for:

• Preventative, Reactive and Corrective maintenance ISP/OSP of the sub-department
• Contractor performance for OSP/ISP contractors/vendors active in the sub-department
• Reporting of the operations budget within area of responsibility
• 1st line escalations related to sub-department activities
• Project deliverables
• Development of plans, staffing, scheduling, risks, contingency plans and allocation of resources
• Network Availability Management to meet customer SLA targets
• Incident resolution within Service Level Agreements
• Operations processes and procedures

Requirements

• B.Degree/similar technical qualification or relevant technical experience in Operations
• ITIL V3 Foundation / Cisco or similar certification advantageous
• 5-8 years' technical experience in Telecommunications with at least 3-5 years' leadership experience

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ROLE PURPOSE
To provide leadership to the Public-Sector Sales segment by directing the development of short and long-range objectives, strategy, policies, budgets and operating plans for the segment.  The role is focused on maintaining and growing sales and revenue from existing and new clients and for securing profit contributions, establishing and accomplishing business objectives.

ROLE DELIVERABLES

Operationalise the segment strategy

• Drive the strategic plan to advance the segments strategic goals and objectives and to promote revenue, profitability and growth.
• Plan, develop and implement strategies for generating resources and/or revenue for the company.
• Formulate and execute strategic policies.
• Review group policy matters and ensure they are carried out.
• Review activity reports and financial statements to determine progress and status in attaining objectives and revise objectives and plans in accordance with market conditions.
• Represent the company at legislative sessions, committee meetings and at formal functions and promote the company to local, regional and national constituencies.
• Relationship building with stakeholders at a high level with high level of knowledge of clients’ business.
• Drive new business development.  Responsible for achieving revenue and profit targets.
• Recommend future Capital Expenditure needs and requirements through business cases.

Management of Sales Segment

• Develop sales strategy for the segment to achieve annual target.  Constantly attempt to grow profit levels through innovative ideas, new business and client spend enhancement.
• Lead team (through Sales Managers) or directly to understand the Customer’s business and the associated strategies, plans, competitive position and trading methods in order to create a partnering concept to build solutions.
• Provide strategic direction to the sales segment based on targets and market dynamics focused on both short-term and long-term objectives.
• Provide inputs on investments based on customer growth plans, market trends, emerging growth markets and business needs.

Sales Management

• Identifies and pursues large strategic solution sales opportunities and leads.
• Directs strategic account planning and leadership in all prospective targeted accounts.
• Analyses statistical data related to prospective client’s businesses and industries to identify market trends for products and services.
• Formulates strategies to market for nominated accounts in conjunction with the propositions and industry vertical.
• Drives accelerated revenue growth by identifying potential markets for new and existing products and services in acquisition accounts.
• Delivers the necessary input to bid centre to ensure on-time delivery of high-quality bid proposals.
• Develops partnerships on account strategies and develops an acquisition relationship plan for accounts.
• Accountable for CRM input and strategic account and deep dives.
• Facilitate account relationships at CXO level, assist KAM’s in transforming the value proposition to include digital solution selling.

Ensures delivery of financial targets

• Evaluates performance, risks in nominated accounts and revises plans where appropriate.
• Secure, manage and deepen the Liquid customer relationship with the long-term focus of expanding the overall product suite and the introduction of specific propositions as well as introduction of new products over an agreed time span.
• Ensure cross divisional functions work collaboratively within LIT to drive the sales agenda and ensure alignment with overall customer strategy. Pre and post sales fulfilment in areas to ensure seamless introduction of new products, services and propositions.

Responsible for proposal content, both in response to requests for proposal (RFP) and proactive (unsolicited)

• With the support of the Bid Office, actively participates in the development of high quality, strategic proposals which incorporate key solutions.  Provides an executive summary that is customer specific, to be incorporated into the proposal.  Responsible for the follow-up presentation associated with a proposal submission.  Oversees, reviews, approves and provides “C” level sponsorship for proposal undertaken by bid team. 
• Introduce, vet, lobby for service providers to be used in preparing holistic proposals for clients in order for us to compete successfully.

Requirements

• Relevant 3-4yr technical / professional qualification and a proven track record of 8 years' target driven sales achievement in the public sector with a Telco/ICT company mandatory
• Complex and Solution Sales experience (Digital is an advantage)
• Business & Commercial Awareness along with strong business acumen with a deep strategic perspective and ability to quickly understand business strategy.
• Broad understanding of telecom services / technology.

go to method of application »

ROLE PURPOSE
To provide leadership to the Public-Sector Sales segment by directing the development of short and long-range objectives, strategy, policies, budgets and operating plans for the segment.  The role is focused on maintaining and growing sales and revenue from existing and new clients and for securing profit contributions, establishing and accomplishing business objectives.

ROLE DELIVERABLES

Operationalise the segment strategy

• Drive the strategic plan to advance the segments strategic goals and objectives and to promote revenue, profitability and growth.
• Plan, develop and implement strategies for generating resources and/or revenue for the company.
• Formulate and execute strategic policies.
• Review group policy matters and ensure they are carried out.
• Review activity reports and financial statements to determine progress and status in attaining objectives and revise objectives and plans in accordance with market conditions.
• Represent the company at legislative sessions, committee meetings and at formal functions and promote the company to local, regional and national constituencies.
• Relationship building with stakeholders at a high level with high level of knowledge of clients’ business.
• Drive new business development.  Responsible for achieving revenue and profit targets.
• Recommend future Capital Expenditure needs and requirements through business cases.

Management of Sales Segment

• Develop sales strategy for the segment to achieve annual target.  Constantly attempt to grow profit levels through innovative ideas, new business and client spend enhancement.
• Lead team (through Sales Managers) or directly to understand the Customer’s business and the associated strategies, plans, competitive position and trading methods in order to create a partnering concept to build solutions.
• Provide strategic direction to the sales segment based on targets and market dynamics focused on both short-term and long-term objectives.
• Provide inputs on investments based on customer growth plans, market trends, emerging growth markets and business needs.

Sales Management

• Identifies and pursues large strategic solution sales opportunities and leads.
• Directs strategic account planning and leadership in all prospective targeted accounts.
• Analyses statistical data related to prospective client’s businesses and industries to identify market trends for products and services.
• Formulates strategies to market for nominated accounts in conjunction with the propositions and industry vertical.
• Drives accelerated revenue growth by identifying potential markets for new and existing products and services in acquisition accounts.
• Delivers the necessary input to bid centre to ensure on-time delivery of high-quality bid proposals.
• Develops partnerships on account strategies and develops an acquisition relationship plan for accounts.
• Accountable for CRM input and strategic account and deep dives.
• Facilitate account relationships at CXO level, assist KAM’s in transforming the value proposition to include digital solution selling.

Ensures delivery of financial targets

• Evaluates performance, risks in nominated accounts and revises plans where appropriate.
• Secure, manage and deepen the Liquid customer relationship with the long-term focus of expanding the overall product suite and the introduction of specific propositions as well as introduction of new products over an agreed time span.
• Ensure cross divisional functions work collaboratively within LIT to drive the sales agenda and ensure alignment with overall customer strategy. Pre and post sales fulfilment in areas to ensure seamless introduction of new products, services and propositions.
• Responsible for proposal content, both in response to requests for proposal (RFP) and proactive (unsolicited)
• With the support of the Bid Office, actively participates in the development of high quality, strategic proposals which incorporate key solutions.  Provides an executive summary that is customer specific, to be incorporated into the proposal.  Responsible for the follow-up presentation associated with a proposal submission.  Oversees, reviews, approves and provides “C” level sponsorship for proposal undertaken by bid team. 
• Introduce, vet, lobby for service providers to be used in preparing holistic proposals for clients in order for us to compete successfully.

Requirements

• Relevant 3-4yr technical / professional qualification and a proven track record of 8 years' target driven sales achievement in the public sector with a Telco/ICT company mandatory
• Complex and Solution Sales experience (Digital is an advantage)
• Business & Commercial Awareness along with strong business acumen with a deep strategic perspective and ability to quickly understand business strategy.
• Broad understanding of telecom services / technology.

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ROLE PURPOSE
To drive and manage the Order to Cash Process for critical projects end to end.  Effective Customer Management, Revenue Generation, Project Management, excellent reporting and Technical Skills are key areas.

ROLE OUTPUTS

Service Delivery Management

• Coordinate the service delivery of complex, strategic and high revenue projects.
• Engage with cross-functional teams ensuring that service delivery is on time and budget
• Engage with customers, ensuring feedback is given timeously and according to the project plan. 
• Manage vendors to ensure roll out of service meets specific requirements.
• Manage the Order to Cash Process with focus on revenue, delivery count and meeting customer required dates (CRFS).
• Manage complex projects within defined scope, time and budget. 
• Assist the Bid Office with RFP Responses
• Cross-skill junior team members

Customer Incident Escalations Management

• Acknowledge, understand and manage customer and Service Delivery issues timeously.
• Co-ordinate with the respective internal departments and manage the escalation/project dependency to resolution speedily.
• Escalate to internal department management to ensure that the customer issue is resolved timeously.
• Coordinate and submit progressive and accurate updates to customers on their escalations to maintain customer interaction and ensure feedback is provided.
• Escalate to vendors/3rd party contractors and manage these escalations to resolution to ensure finality on matters.
• Manage internal escalation tracking meetings to ensure all parties remain aware of their role.
• Attend customer escalation meetings with KAM’s and Operational Teams.

Customer Satisfaction

• Monitor transaction feedback from customers to ensure customer expectations are met and/or exceeded.
• Identify areas for improvement of overall customer satisfaction and implement strategies and processes as necessary to constantly improve customer service.

Innovation/Continuous Improvement Program

• Participate in developing system, process and procedure efficiencies.  Participate in training and development programs to ensure service is always at the highest levels.
• Provide input to RFP and new contact negotiations to ensure escalation services are provided on new contracts and services.

Accountable for revenue realisation and customer satisfaction

Requirements

• 3-year Diploma in Electrical Engineering (Telecommunications)/ Information Technology/Information Systems
• Prince 2 / Project Management Qualification 
• Cisco or similar Certification advantageous
• Good understanding of technology, products and services offered by LIT and the telecommunications industry
• A minimum of 5 years in the ICT sector, 3 years of which must have been spent in the Telco environment
• Relationship management experience dealing with customers at all levels
• 5 years technical experience
• Report writing and experience working with cross-functional teams
• Business Intelligence Reporting
• Project Management experience