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  • Posted: Mar 3, 2023
    Deadline: Not specified
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    Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
    Read more about this company

     

    Business Analyst (Intermediate)

    Key Purpose

    • Understanding the business requirements, and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the business requirements. Interfacing between the business client and the development team with regards to the business and functional requirements. Ensuring that the business requirements are delivered in the implemented solution. Working with multiple business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients and acting as consultant on the application.

    Areas of responsibility may include but not limited to

    Business Case

    • Assist business to articulate the benefits they wish to realize with the solution. Facilitating the development of a Business Case.

    Product Requirements Specification (PRS)

    • Design and validate the functional solution.
    • This involves interpreting the CRS into a set of Product Requirements Specification (PRS).
    • Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered.
    • Identify a set of stakeholders that need to be involved in creating and validating the PRS. Interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Snr BA).
    • Design a set of test cases/scripts, test scenario's and test data sets to accompany the PRS.
    • Validate the PRS and Test Basket with the client and identified stakeholders and obtain sign-off.

    Release Notes & Training Material

    • Update and publish release notes related to the current system changes implemented, and notify impacted parties. Maintain and update the BRS and PRS with any added content.

    Personal Attributes and Skills

    Behavioral Skills

    • Stress Management
    • Time management and prioritization
    • Creativeness
    • Learning orientation
    • Negotiation skills
    • Innovation

    Technical Skills

    • Project Management
    • SQL queries
    • Business Writing Skills
    • Presentation and Facilitation Skills
    • Solution Architecture
    • Process Mapping
    • Entity Diagram mapping
    • Software testing pack design, functional testing

    Education and Experience

    Minimum

    • Any IT degree or diploma, or any relevant BA qualification
    • 3 year business analyst experience

    Advantageous

    • 1 year user interface analyst experience
    • Business experience and product knowledge

    Methodologies

    • Agile

    Tools

    • Enterprise architect
    • Visio
    • SoapUI (SOAP) / REST client (JSON)
    • Atlassian tool suite (Jira, Confluence)

    Technologies

    • SQL  (advantageous)
    • UML
    • XML
    • JSON
    • ITIL (advantageous)

    Other

    • Software architecture
    • JAD sessions
    • Data modelling techniques

    go to method of application »

    Service Consultant - HP

    Key Purpose

    • To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards.
    • Areas of responsibility may include but not limited to
    • Operate mainly in the office (may be required to visit a provider offsite)
    • Taking calls and dealing with Discovery Health, Key Care as well as In House related queries from Health Professionals
    • Dealing with all queries through to resolution Admin functions (i.e. TWT, CRM assistance as well as ad hoc admin for members)
    • Working on Discovery Systems as well as DIScribe Positioning policy and benefit changes
    • Assisting with escalated queries from providers and liaising with internal departments for resolution of those cases
    • Maintaining acceptable performance in the following areas: TMBR, DPMO, AHT

    Personal Attributes and Skills

    • Delivering results and meeting customer expectations
    • Presenting and communicating information
    • Delivering results and meeting customer expectations
    • Deciding and initiating action
    • Following instructions
    • Adapting and responding to change
    • Persuading and influencing
    • Analyzing
    • Adhering to principles and values

    Education and Experience

    • Matric - Maths/Accounting and English with 50%
    • Basic MS Office Knowledge
    • Minimum 6 months experience as a Contact Centre Consultant in Customer Services
    • Minimum of 6 months Claims Specialist experience
    • Valid Driver’s License
    • Own Transport

    go to method of application »

    Building Specialist

    Key Purpose

    • To assess and validate building’s claims to determine validity based on Insure contract.
    • Quantify losses accurately and facilitate the process between the broker and/or client and project manager.
    • Liaise with Service Provider and provide back office support to claims consultants.

    Areas of responsibility may include but not limited to

    • Building’s claims assessing and validation within predetermined mandates
    • Loss adjustment by correctly quantifying and/or verifying claimed amounts
    • Facilitation between broker and/or client and project manager
    • Compile and submit daily, weekly and monthly reports to management
    • Investigate and report on fraudulent claims
    • Claims forum presenting of claims
    • Make recommendations on claims settlement
    • Appointment and management of service providers

    Personal Attributes and Skills

    • Customer / Relationship orientated
    • Strong communicator
    • Results orientated
    • Good business judgement
    • Good negotiation and presentation skills
    • Conflict handling skills
    • Systematic and organized with the ability to plan and prioritize effectively
    • Resilient with an ability to work under pressure and adapt change
    • Analytical and attentive to detail

    Education and Experience

    • Matric (Essential)
    • 3 years’ minimum experience in building assessing and loss adjusting (Essential)
    • 3 years’ minimum short term insurance claims experience (Advantageous)
    • Construction and/or Engineering qualification (Advantageous)
    • Hold a valid driver’s licence (Essential)
    • Willing to travel (Essential)

    Method of Application

    Use the link(s) below to apply on company website.

     

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