Job Vacancies at Clicks Group

About the Job

Introduction

• We are looking to recruit a permanent Receptionist to work within the Group Facilities department. The role will be based at Clicks Head Office in Cape Town and will report to the Supervisor.

Job description

• Receive all visitors in a friendly and professional manner and promptly notify the relevant person. Answer the telephone in a professional manner and transfer calls correctly.

Reception

• To answer external calls within 3 rings using the standard greeting.
• All messages must be relayed promptly via e-mail or hand delivered to the correct person using the message standard template.
• To provide correct and accurate directions to the office.
• Ensure that internal telephone list is kept up to date with accurate information at all times and according to the SLA.
• Transfer telephone calls to the correct extensions at all times.
• Attend to visitors in a prompt, professional and friendly manner.
• Ensure general tidiness of the reception and waiting area.
• Ensure Visitors Registration Book is completed by all visitors.
• Notify the relevant staff member of their visitor's presence.
• Ensure the visitors are collected at Reception.

Administration

• Excellent customer relation skills.
• Good Presentation and communication Skills.
• Attention to detail and accuracy.
• Analytical thinking and in depth assessment of problems with a solution based thought process.
• To advice where preventative maintenance is required.
• Logging of calls and the following up.
• Maintain an approved list of contractors and assist managing Contractors.
• Advice on Soft Services areas for improvement.
• Ensure compliance with all OHS and Quality related policy and procedure as well as standards set.
• Follow policies and procures.

Access Control

• Follow all Access Control regulations for visitors.
• Ensure that new staff members have been issued an access card in accordance with the procedure.
• Ensure that record is kept of all access control issues during a period.

Lost Property

• Log and maintain the lost property register.
• Report on any irregularities with Lost Property.
• Administer Lost/Found items - Notify the relevant parties.

Minimum requirements

Qualifications and Experience:

• Matric
• Customer Service experience and administration
• A telephonist certificate

Skills, Abilities and Job Related Knowledge:

• MS Office
• Knowledge of the telephone system
• Excellent customer relations and people skills
• Ability to plan, organise and control own work effort Ability to work under pressure
• Good communication skills
• Well groomed and presentable
• Good Timekeeping Skills
• Attention to Detail

Essential Competencies:

• Ability to communicate effectively with all levels of staff, contractors and management.
• Taking prompt action to accomplish objectives.
• Spotting the problem before it is logged.
• Must be energetic and highly self-motivated
• Must be reliable and approachable
• Must be self-motivated and team oriented
• Must be friendly, polite and helpful when dealing with customers
• Must be able to work competently under pressure
• Must be service oriented.
• Must be able to work independently.
• Must be punctual all the time.

go to method of application »

About the Job

Introduction

• To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing

Skills:

• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Leading and Supervising
• Relating and Networking
• Delivering Results and Meeting Customer Expectations

Desirable:

• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with Pressures and Setbacks

Minimum requirements

Education:

Essential:

• Grade 12
• Relevant Retail/Business Management qualification (External applicants)

Desirable:

• Maths 50% and English 50% at Grade 12 level

go to method of application »

About the Job

Introduction

• To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.

Job description

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To assist in product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Minimum requirements

Job Knowledge:

• Essential: Basic health, fitness and supplements product knowledge
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Job Related Skills:

• Essential: Good communication and interaction skills
• Essential: Customer and service orientation
• Essential: Selling skills
• Essential: Merchandising skills
• Desirable: Basic computer literacy

Job Experience:

• Essential: At least 1 year related experience
• Essential: Experience working with sports nutrition and vitamin related products
• Essential: Selling skills; customer related training

Education:

• Essential: Matric
• Desirable: Sports / fitness / nutrition qualification
• Desirable: 50% in Mathematics (or 60% in Mathematical Literacy) ; 50% in English and a pass in Life Science

Competencies

Essential

• Relating and Networking
• Persuading and Influencing
• Following Instructions and Procedures
• Delivering Results and Meeting Customer Expectations
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives

Desirable

• Coping with Pressures and Setbacks
• Adapting and Responding to Change
• Adhering to Principles and Values
• Planning and Organising
• Working with People

go to method of application »

About the Job

Introduction

• Are you passionate about beauty products and helping people look and feel good? Are you confident to engage and communicate your knowledge of our beauty products with our customers? We have exciting opportunities in Clicks' stores for Beauty Assistant who will report to the Store Manager, service the entire beauty dept.

Job Purpose:

• To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.

Job Objectives:

• To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.
• To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.
• To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.
• To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.
• To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Relevant Beauty/skincare qualification
• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

Skills, Abilities and Job Related Knowledge:

• Understanding and application of selling principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Knowledge of beauty and skincare products
• Results and target driven
• Strong customer orientation
• Good communication skills
• Interpersonal skills
• Engaging and confident

Competencies:

• Persuading and influencing
• Relating and Networking
• Delivering Results and Meeting Customer Expectations
• Commercial Thinking
• Following instructions and procedures
• Working with people
• Planning and organising
• Coping with Pressures and Setbacks

Contractual hours:

• 38 - 40hrs

go to method of application »

About the Job

Introduction

• To train and be able to manage all departments of the store and once found competent to assume the relevant management duties thereby supporting and assisting the store manager in their duties or during their absence.

Job description

• To fully understand and to take ownership of own development towards completing the Trainee Manager programme ensuring self-readiness for sign off within 12 months. • To train and be found competent in all departments of the store and thereafter be able to assist the SM in such departments and in managing the store as required. • To attend all required classroom training sessions as per the TM programme and implement the learning's and/or skills within the store environment under the guidance of the SM. • To be a role model for staff presenting the image and behaviours of management to which the company aspires through its values • To ensure a high level of customer care through being visible and by proactively approaching customers at all tim

Minimum requirements

Job requirements

• In possession of a matric certificate (grade 12) with a pass in Maths
• Retail and/or management experience

Skills, Abilities and Job related Knowledge:

• Strong interpersonal and communications skills
• Computer literacy and analysing skills
• Planning and organising
• Conflict management Competencies
• Leading and Deciding
• Supporting and coordinating
• Interacting and presenting
• Analysing and interpreting
• Creating and conceptualising
• Organising and executing
• Adapting and coping
• Enterprising and performing

go to method of application »

About the Job

Introduction

• Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

Job Purpose:

• To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
• To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: Relevant Retail/Business Management qualification (External applicants)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of people management
• Knowledge of competency based interviewing
• Numeracy skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy

Essential Competencies

• Following instructions and procedures
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Working with people
• Analysing
• Leading and Supervising
• Entrepreneurial and Commercial Thinking
• Coping with Pressures and Setbacks

go to method of application »

About the Job

Introduction

• The Clicks Learning and Development Team is looking for a Senior Training Facilitator (Systems) to deliver learning and development interventions in order to meet current and future organisational needs for management, scarce and critical skills in line with the business unit operating plan, group learning and development framework and national skills development agenda.

Job Objectives

• To coordinate the delivery of learning activities in line with the approved calendar, budget and business requirements.
• To deliver management development programmes, according to group standards, in order to develop organisational capability and to meet current and future business needs.
• To deliver learning and development programmes that supports the organisational Transformation Agenda.
• To deliver learning and development interventions in line with quality standards in order to achieve learning outcomes and business objectives.
• To evaluate, monitor and report on learning and development interventions, in line with quality management standards and business requirements in order to ensure positive business and learner impact as well as continuous improvement.
• To comply with group policies, quality assurance standards and regulatory requirements.
• To provide learning and development advise, guidance and support to business stakeholders in line with group policy and standards in order to achieve business objectives.

Minimum requirements

Job Knowledge:

• Learning methodologies
• Learning and development theories and principles
• Skills Development Act
• Understanding of virtual learning methodology

Job Related Skills:

• Facilitation and presentation skills
• Communication skills
• Planning and organising skills
• Interpersonal skills
• Business report writing skills

Job Experience:

• Essential: 3 years experience in learning and development as a facilitator
• Essential: 2 years experience in facilitating management development programmes
• Essential: 2 years experience in System training
• Desirable: Experience in a retail environment

Education:

• Essential: 3 year Degree / Diploma (HR, B Com, BA or B Soc Sc)
• Desirable: OD -ETDP programme
• Essential: Registered Assessor
• Desirable: Moderator

Competency Requirements:

• Adhering to Principles and Values
• Presenting and Communicating Information
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Coping with Pressures and Setbacks

go to method of application »

About the Job

Introduction

• Are you passionate about helping people feel good? Are you confident to lead a team to deliver high standards of patient care and service excellence? We have an exciting opportunity at a Clicks Pharmacy for a Pharmacy Manager. The position reports into the Area Manager.

Job Purpose:

• To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Minimum requirements

Education and Experience Requirements:

• Essential: Registered Pharmacist with SAPC
• Essential: Minimum 2 years’ experience post community service year
• Essential: Minimum 1 year People Management experience
• Essential: Registration with SAPC as the Responsible Pharmacist
• Desirable: Retail Pharmacy experience
• Desirable: Unisolv experience

Job Knowledge and Skills Required:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labor legislation and IR practices
• Sound understanding and application of financial management principles
• Knowledge of competency based interviewing
• Sound managerial, tutorship and coaching skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Computer literacy
• Strong financial acumen

Essential Competencies

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Planning and Organising
• Relating and networking
• Following instructions and Procedures
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with people
• Adhering to Principles and Values

Contractual hours:

• 45hrs 6days

go to method of application »

About the Job

Introduction

• To efficiently manage and oversee several advertising accounts, ensuring the accurate and timely flow and execution of all work designated from brief to in-store execution.

Job description

• To manage the briefing process, ensuring there is a clear understanding of the client’s requirements, that accurate information is provided on the brief; costs are approved and allocated and timing plans are established and communicated to all relevant stakeholders.
• To open the job-bags and complete all relevant information required including job number, brief, print / media /creative spec and deadlines.
• To manage the sourcing of samples and references and assist as is needed on other promotions.
• To manage the creative work-flow process to deadlines, ensuring time allocation in studio and sign off efficiencies.
• To facilitate the sign-off process to deadlines and ensure the accurate and timeous delivery of information and print instructions of the final artwork to print production and display.
• To attend meetings and receive and communicate accurate and timeous updates of information to stakeholders, including job bag cover sheet and content, status reports and minutes of meetings attended.
• To ensure brand consistency is maintained.
• To efficiently manage client relationships, liaise with internal and external stakeholders on the progress of work and ensure projects / campaigns are done according to client specifications.
• To efficiently direct and manage the work of the junior account manager.

Minimum requirements

Job Knowledge:

• Knowledge of advertising and marketing concepts and principles
• Knowledge and understanding of client briefs and its application
• Working knowledge of MS Word, Excel and Outlook

Job Related Skills:

• Strong interpersonal / relationship building skills and the ability to relate to people at various levels
• Strong attention to detail
• Strong administrative skills
• Deadline and results driven
• Planning and organising skills
• A positive, can-do attitude
• Ability to work under pressure
• Ability to function independently, use own initiative and take decisions
• Assertive and confident
• Professionalism

Job Experience:

• Essential: Minimum 5 years experience in an advertising agency in an Account Manager / Client Service position

Education:

• Essential: Matric
• Desirable: Diploma/degree in advertising / marketing

Competency Requirements:
Essential

• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Presenting and Communicating Information
• Coping with Pressures and Setbacks
• Relating and Networking
• Persuading and Influencing
• Deciding and Initiating Action

go to method of application »

About the Job

Introduction

• To build and manage a commercially viable clinic through the promotion and delivery of professional, value-adding clinic services in line with the South African Nursing Council (SANC) regulations, Company policies and procedures.

Job Objectives:

• To establish and grow a loyal client base through effective promotion of the Clinic’s services to Clicks’ customers and by delivering high standards of patient care and customer service
• To provide a multitude of clinic services, including but not limited to, providing lifestyle management screening tests, conducting ‘well baby’ clinics, health immunisations, baby health monitoring, reproductive health services, adult immunisations, primary health care (minor ailments and wound care) and a Phlebotomy Service
• To counsel and advise patients on health information, weight management and refer patients to Pharmacists and other health professionals when appropriate
• To ensures patient information is held securely, confidentially and is accurately maintained on an electronic system and that payment is received for all services rendered
• To ensure the efficient running of the clinic through effective administration, booking of locums and through accurate and timely reporting on financial and stock management
• To ensure efficient stock management and to prevent stock loss and shrinkage and to monitoring the cold chain and take necessary safety precautions, particularly with regards to managing medical
• To establish and build health professional networks in order to further enhance the commercial viability of the clinic and the service offering to patients
• To plan, coordinate and implement Health Days and any other ad hoc projects in order to further enhance Clicks’ offering to its customers
• To manage adverse events and emergencies in a professional and effective manner

Knowledge:

• Financial and commercial acumen
• Integrity
• Ability to work independently
• Confident and engaging
• Customer service orientated
• Proactive
• Attention to detail
• Computer Literacy (MS Office, including outlook, word and excel)
• Marketing and selling skills
• Time management

Skills:

• N/A

Competencies:

Essential:

• Delivering Results and Meeting Customer Expectations
• Persuading and Influencing
• Relating and Networking

Desirable:

• Planning and Organising
• Adhering to Principles and Values
• Following Instructions and Procedures
• Entrepreneurial and Commercial Thinking

Minimum requirements

Experience:

Essential:

• A minimum of 3 years practical experience in a broad range of nursing disciplines, preferably Community Health, Primary Health and Midwifery

Desirable:

• Unisolv and Allegra

Education:

• Essential: Registered Nursing Practitioner with SANC
• Essential: 3 year Diploma in Nursing or the 4 year degree