Job at Altron Managed Solutions

JOB PURPOSE

• The primary job of a sales Consultant is to provide the company with the required Gross Profit on a monthly basis. This is done through the sale of Xerox products, services or affiliated software to potential and existing customers. The person employs sales techniques to find out what customers’ needs or want and suggests products or services that address their need. Sales professionals generate more sales by finding new sales leads. This is a new Sales role so the successful applicant must be capable of dealing with new business requirements.

KEY RESPONSIBILITIES:  
Sales Management

• Achievement of the monthly and annual profit target.
• They are well versed in probing skills to uncover a Need, Pain or something to be Gained (NPG) 
• Having probed for and gained agreement on an NPG, they explore with the prospective customer the consequences of either addressing the NPG or not, thereby qualifying it as compelling (or not). Only compelling issues (NPGs) are typically actually addressed and they understand this fundamental principal underpinning effective solution selling
• They then match appropriate solutions to these needs (NPGs), justify the benefits of their proposed solution against the benefits (or lack thereof) of other alternatives and close the business
• To check accuracy of quotes, send them to clients and follow-up on outstanding quotes, payments and invoices according OPCO’s policy and procedures
• Raise new client profile in CRM.  Update CRM records to continually reflect accuracy of deal in sales phasing.
• To ensure that the agreed Personal Development Plan between manager and employee is successfully completed within the OPCO’s policy and procedure framework.
• Convert sales opportunities to wins and invoice. Track billing and survey customer satisfaction
• Attract new relationships with new customers that results in growth of profit/sales. 
• Actively drive and follow through on qualified opportunities. Establish ongoing productive and professional relationships with key personnel in assigned new customer accounts; and provide continuous, accurate and consistent feedback to prospective customers.
• To maintain the agreed upon customer facing meetings daily which should result in sales.
• Ensure an in-depth understanding of the business unit strategy, growth plan, value drivers (revenue and profit trends), and risks.

QUALIFICATIONS, EXPERIENCE, & SKILLS: 

Educational Qualifications:

• Diploma is advantageous
• Matric is essential

Years of Experience

• At least 5 years within a sales environment or management experience with a documented successful track record.

Other requirements

• Excellent Business Acumen 
• Corporate Governance and leading as an ambassador
• Auditing processes 
• Solution Sales Methodologies 
• Relevant Industry/Domain knowledge 
• Assertiveness 
• Leadership 
• Attention to detail 
• Conflict management 
• Professionalism 
• Presentation 
• Customer relationship management 
• Drivers license

Education

• National Certificate Level 4 (N4) / Grade 12  (Required)

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JOB PURPOSE

• Adding an onsite print service to the site. This position involves loading of paper, checking equipment and performing a maintenance function at the customer site. First level support. Faults that the incumbent is not capable of resolving will then be escalated in accordance with the defined channels.
• The objective is to prevent unnecessary incidents from being escalated by the Customer and assigned to field Technicians by pro-actively fulfilling maintenance on each device as per device maintenance procedure.
• This includes all reasonable and practicable tasks required by the Site Manager; Customers and Service Providers
• Based at Witwatersrand University (Wits) Braamfontein JHB

KEY RESPONSIBILITIES: 

• To provide prompt Customer Service as part of an on-site technical support Team.
• Check all printing devices daily and perform first-level maintenance according to the defined device maintenance procedure such cleaning of the device, replacement of consumables and paper, polishing of the glass plates, cleaning of all rollers, etc.
• Investigate problematic device faults identified during the daily maintenance procedure and resolve
• where the resolution falls within the incumbent’s capabilities and responsibilities.
• Escalate all device faults that the incumbent is not capable of resolving in accordance with the defined channels and service levels.
• Monitor consumable levels and ensure that toners are replaced timeously where replacement levels have been reached.
• Ensure orders are placed timeously where minimum order levels have been reached related to consumables and paper.
• Liaise with the responsible Site Manager and advise of all trends concerning device availability and utilisation, consumable utilisation, and new user requirements that may have become apparent.
• Following and adhering to Processes and Procedures
• To guide and assist Customers with training that falls within the incumbent’s capabilities and responsibilities.
• Ensure highest level of Customer satisfaction  
• To maintain knowledge of relevant products maintenance procedures 
• Form part of a culture aligned to Altron’s strategy with regards to purpose; vision; values and goal.

Educational Qualifications:

• Matric

Years of Experience

• 0 - 2 years

Other requirements

• PC literate
• Hardware skills
• Ability to interface with all levels of technical support and end user personnel
• Customer service, attention to detail & quality (Behavioural Skills)
• In some locations, specific language requirements are essential
• Relevant Industry/Domain knowledge
• Presentation and dress code to be in line with customer requirements

Education

• National Certificate Level 4 (N4) / Grade 12  (Required)