Job Opportunities at TransUnion

What You’ll Do

Program Execution & Development

• Support all aspects of the global record management program, including implementation of processes (record retention schedule), tools and systems to identify, control, store, and destroy company records.
• Support revision of program documentation such as policies, standards, procedures, and guidelines
• As directed, enhance program processes, systems, tools, templates, and job aides
• Support the development of training materials and assist in training stakeholders on program elements and systems.
• Assist with program initiatives to improve processes and performance and to identify any redundancies, opportunities for consolidations and best practices, balancing multiple competing priorities.
• Work with employees at all levels across the company to support implementation of program activities.
• Provide real time, deskside support and messaging for employees at all levels across the company in use of software for effective application of program tasks, including questions coming into the Records Management Mailbox.
• Support ad hoc projects with oversight from manager.
• Must balance growing workload, competing demands and demonstrate ability to effectively prioritize and execute tasks.
• Manages vendor relationships, including the processing of monthly invoices and record destruction schedule.  

Communication & Writing Skills

• Support development and distribution of guidance to global partners related to:
  • Using tools and processes that support the program.
  • Establishing the annual budget for record retention costs and with forecasting destruction expenses.
  • Evaluate destruction requests based on retention rules and active legal holds.
  • Ensure roles and responsibilities of global record coordinators are established and maintained.
  • Research and recommend methods to control record management costs.
• Prepare summaries and responses to verbal and written questions, user base comments, etc.
• Review and assist in maintenance of detailed procedural documentation and training materials in support of program continuity and growth.
• Support development of and release communications to user base.
• Participate in virtual and in-person meetings with employees at all levels across the company in both large and small group settings.
• Ability to utilize Microsoft Office suite or products effectively and efficiently, including, but not limited to: Word, PowerPoint, Excel, and Visio.

Systems and Data

• Learn the record management program, inclusive of the records retention schedule and off-site storage vendor interface portal at a level to be able to assist and instruct others in the software.
• Support large and small group training on basic use of system.
• Assist in activities to enhance current records management processes, with goal of streamlining record management processes, reporting and improving the user experience.
• Assist in development and reporting of Record Management metrics and measures, including key performance indicators.

Teamwork

• Must collaborate effectively on issues, program projects, system enhancements and other items with a variety of levels and business units within the TransUnion organization.
• Ensure that knowledge gained from efforts is documented, disseminated, and understood.

Impact You'll Make:

What You’ll Bring

• This Consultant level position requires 8+ years of practical experience in general office support activities, customer service, business communications, and basic analytical tasks.
• Requires a bachelor’s degree or higher in records administration, library science, business administration, or a related field of study and we will consider 10+ years of experience in listed fields, in place of formal education. 
• Must be detail and deadline oriented; attention to detail, conscientiousness and accuracy are necessary for success in this role and program.
• Demonstrated ability to execute routine work independently and to provide quality deliverables on deadline.
• Demonstrated facilitation skills in both large and small group settings, as well as strong relationship management skills.
• Commitment to personal development, including an ability to learn quickly and adapt to business needs/priorities as needed.
• Must be able to independently perform program’s operational tasks and demonstrate judgement around when to escalate issues.
   

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What You'll Bring:

• Deep knowledge and 2+ years experience in direct affiliate marketing
• Extensive experience with affiliate management platforms, Impact Radius preferred
• Highly organized, self-starter; comfortable to start and prioritize a variety of projects
• Must have strong account management skills
• Excellent communication and presentation skills with experience in providing insightful performance updates
• Strong reporting and analytic skills

Impact You'll Make:

• Drive orders and website traffic through affiliate program management
• Grow the affiliate channel by actively recruiting and onboarding new partners
• Manage the day-to-day operations of multiple affiliate programs
• Monitor and adjust campaign management to ensure alignment with monthly, quarterly, and annual budgets and targets.
• Ensure partners comply with current legal and compliance regulations
• Provide incentives for affiliates to promote TransUnion products
• Analyze affiliate marketing data to suggest and implement channel improvements

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What You'll Bring:

• Write, modify and troubleshoot HTML/CSS/JS code, either from scratch or through adaptation of existing software or framework packages to meet project requirements.
• Ability to test code changes through cross-browser testing to identify and resolve technical issues.
• Understanding of Responsive Web Design and ability to code using responsive frameworks (Bootstrap, Angular.js, etc.)
• Understanding of W3C standards as well as browser-specific bugs and variations, including Chrome, Safari, IE and Mozilla.
• Experience with website performance analytics, SEM, and SEO and confident at learning, testing and adopting new tools.
• Minimum 5+ years hands-on experience with a corporate Web property (Internet, Intranet, Extranet).
• Experience with the information architecture, page design, and usability testing within a web environment.
• Partner with global marketing team stakeholders in identifying strategic solutions to meet their product and campaign needs that align with global website goals.
• Identify opportunities to align global sites to a unified user experience while addressing local marketing needs by region.
• Align with global marketing teams where needed to roll out improvements to page templates, addressing problems on a global scale with an eye toward enterprise solutions given technical opportunities available.
• Collaborate as needed with global technology team to represent user experience perspective in web projects.
• Familiarity with Adobe Experience Manager content management system or similar web CMS and the ability to build experience fragments that can be used across our websites in addition to point solutions.
• Ability to work and thrive in a fast-paced, constantly evolving work environment.
• Bachelor’s degree or equivalent work experience.

Impact You'll Make:

• It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.

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How You’ll Contribute:

You will be responsible for overall general administration including:

• Departmental month-end reporting
• Management of departmental expenditure and ensuring follow through on outstanding payments, invoices and claims
• Ordering and managing departmental stationery and tech requirements
• Diary Management and assistance with any requirements during meetings
• Ensures meeting minutes for all leadership and board meetings are accurately captured and distributed to all stakeholders
• Coordination of all in-person and virtual events
• Preparation and creation of presentations/spreadsheets as well as formatting and distribution of all documentation
• Prepare all ad hoc documents/requirements for the GCC Africa team
• Maintain good relationships with internal and external stakeholders
• Co-ordinates logistics and all virtual and in-person event requirements 
• Travel Arrangements for team members, when necessary
• Manage the daily administration of all contracts, documentation and databases:
• Ensure all contracts are captured onto a database/ register with all relevant fields populated accurately   
• Ensure all user guides, legal opinions, policies and processes and templates are version controlled, formatted correctly and stored on the relevant drives or distributed to the relevant parties
• All adhoc duties as when they necessary

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What You'll Bring:

• You will work on social media strategy, campaign development, content development, project management and reporting, across the global business, supporting the B2B marketing teams.
• You will help bolster our social media presence through strategic organic and paid activities.
• You will ensure our social media activity follows best practices and embed those throughout the business – helping our B2B marketing and sales teams achieve their objectives.
• Working closely with the Head Of Social Media, you will help create playbooks and strategies for the global business. 
• You will run campaigns to create awareness of the TransUnion brand and solutions, generate leads and protect, and further, the brand globally. This will be achieved through balanced, cohesive efforts across organic, paid and employee advocacy.
• You will be responsible for the day-to-day management of social campaigns; ensuring the maximum impact for brand, PR, thought leadership and other content.
• You will support the international marketing teams in executing on the social media strategy.

Impact You'll Make:

• Use social media to help drive global business goals and objectives.
• Creating and distributing comprehensive reports on campaign performance monthly/quarterly and yearly as required by stakeholders.
• Publish/schedule social media posts through Sprinklr, our social media management tool.
• Monitor inbound social, specifically as it relates to comments linking to interest in products, solutions, thought leadership material, and crises.
• Manage the social portion(s) of our B2B marketing campaigns within our project management tool, and ensure timelines are accurate and due dates are adhered to by our internal teams.
• Work to grow our audiences organically, across channels and regions, by producing enticing content, and ultimately informing the broader channel strategy 
• Maintain a high standard of quality across all social media channels, including copy, design, link tagging, etc. — and ensure copy goes through the necessary reviews (and QC) to ensure it is error-free.
• Adopt and work with new platforms and approaches as required, so we get the most from our social media efforts.
• Ensure social content aligns to TransUnion’s style guides and always ties back tour brand messaging.
• Strictly follow and manage social media processes and policies.

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How you’ll contribute:  

• Ensure that good quality input data is processed and monitor that data is successfully loaded within the set SLA’s and load reports are shared with the relevant stakeholders.
• Liaison with our external stakeholders regarding any data submission issues, load delays and non-submission of data.
• Liaison with our internal stakeholders regarding any file failures and any data load issues impacting various lines of business.
• Perform data analysis on the data loaded and identify any anomalies and communicate findings to internal and external stakeholders.
• Compile reports – these go to industry bodies and the candidate should be able to address any queries being raised by the said industry bodies.
• Be involved in projects were enhancements of processes are made. Should be able to proactively identify areas that need improvements as far as efficiency is concerned.

What we expect:  

As an Analyst, your key responsibilities span the following areas:

• Technical Skills: Proficient in MS Excel, MS Access Advance, SQL entry level programming skills.
• Interpersonal: Conveys ideas to others and gathers information through speaking and writing. Should also be able to raise and address issues both in writing and verbally to either internal or external stakeholders.
• Adaptability and Flexibility:  Demonstrates sensitivity to deadlines and commitments.  Adapts to changes in business, job and customer requirements, systems, procedures, tools, team members and methods.  Keeps pace with overall demands of department. Exhibits a positive outlook when faced with obstacles.  Communicates difficulties to appropriate parties in order to meet deadlines in a timely manner either independently or with directions and assistance from others.  Takes appropriate corrective action.   Accepts and supports change.  Helps others with change.  Continues to act productively and assists others during stressful situations.
• Analytical/Consulting Skills:  Analyzes data, processes, and systems.  Draws conclusions and makes recommendations based on analysis of relevant information.
• Teamwork:  Cooperates and works with and through others in a team environment.  Supports the team’s efforts.  Focus is generally the immediate work group.  Accepts input from the team and makes an active contribution to the team’s efforts.  May assist others on different teams.
• Multi-Tasking:  Works effectively on multiple customer issues, tasks, responsibilities and/or duties concurrently within a specific job function.  Based on established procedures, presents options to solve problems within scope of job.  Evaluates and draws appropriate conclusions of differing situations within scope of job.  Develops and refines day-to-day procedures within scope of job.  Meets or occasionally exceeds deadlines.  Owns processes and workflow.  Provides assistance to others.  Produces new analysts with effective and customer focused work habits. 
• Performs other related duties as assigned.

Impact You'll Make:

What you’ll bring:

• A grade 12 and preferably an IT programming/computer science certificate or diploma. Experience in data processing and analytical solutions. Have a proven ability to perform the overall duties and responsibilities of this position with minimal direction.
• Proficient in MS Excel, MS Access Advance and SQL entry level programming skills.
• Have excellent customer service skills, including strong listening skills and the ability to communicate and interact with individuals at all levels, both internally and externally. 
• Analytical skills to understand and work with complex data sets.
• Good planning and the ability to work in a pressurized environment.
• A self-starter with the ability to work independently and in a team environment.