Job Opportunities at Telesure Investment Holdings (TIH)

JOB PURPOSE 

Inbound or outbound policy sales, based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose customer solutions. Needs a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.

RESPONSIBILITIES 

Customer Relationships Development 

• Make calls by telephone to allocated customers to develop new relationships or either as a first point of contact.

Customer Needs Clarification 

• Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions 

• Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures.
• Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance 

• Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data :

• Schedule callback and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

Performance Management 

• Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building 

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation :

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

General Education 

• Matric / Grade 12 or SAQA Accredited Equivalent (essential)
• Regulatory Exam 5 (advantageous)

General Experience 

• 1 year telephonic sales experience (essential)

go to method of application »

JOB PURPOSE

Inbound or outbound policy sales, based on contacts and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose solutions and benefits to the customer. Need a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.

Responsibilities

• Customer Relationships Development
• Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.
• Customer Needs Clarification
• Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.
• Sell Customer Propositions
• Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance. Ensure that business targets are met.

Operational Compliance

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Customer Relationship Management (CRM) Data

• Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations/positive feedback from existing customers. Identify opportunities to recognize and know your customer for staff latitude.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment. Keep up to date with business products and keep abreast of changes in the insurance industry, including competitor products.

TECHNICAL COMPETENCIES

• Direct Sales
• Works with guidance to maximize the volume and value of direct sales
• Verbal and written Communication
• Use clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.
• Proficient in any of the South African languages, in addition to English.
• Computer And System Skills
• Support business processes by understanding and effectively using standard office equipment and standard software packages. Proficient in MS Office.; AS 400.; Apollo.; IEX.; Datanet Dialer.

Action Planning and work scheduling

• Works with guidance to develop appropriate plans or perform necessary actions based on recommendations, requirements and achieve performance targets by optimizing work scheduling.
• Customer and Market Analysis
• Conduct research and analyzes data with guidance in order to develop a comprehensive understanding of customer and market conditions that enables maximum return on investments. Knowledge of competitors.

EDUCATION

• General Education

Matric / Grade 12 or SAQA Accredited Equivalent (Essential)

• Regulatory Exam 5, dependent on DOFA date (Essential)
• Full 150 STI credits, dependent on DOFA date (Essential)
• Degree and/or diploma in business/marketing (Advantageous)

Experience

General Experience

• 1 year call centre sales experience (Essential)
• Experience in Financial Services Industry (Advantageous)

go to method of application »

JOB PURPOSE

Inbound or outbound sales aggregation based on leads and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis, and offer the customer solutions. Need a solid knowledge of products, their characteristics and benefits, the market as well as focus on revenue growth of the Hippo brand.

Responsibilities

• Sales Opportunities Creation
• Identify potential customers by obtaining information, and recommendations from multi-media call to action and affiliate campaigns as well as inbound functionality. Explore cross sell and referral opportunities.

Customer Needs Clarification

• Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to assist in decision making and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a brand selection with the best benefits to meet customer needs.

Sell Customer Propositions

• Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a brand selection with the best benefits to meet customer needs.
• Customer Relationships Development
• Make calls (by telephone or in person) and maintain inbound responsiveness to develop new customer relationships and maintain existing ones.

Customer Relationship Management (CRM) Data

• Schedule follow-up actions and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

Performance Mangement

• Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet KPI's.

Operational Compliance

• Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of products, relevant technology, external regulation, and industry best practices through ongoing education.

Internal Client Relationship Management

• Build effective working relationships within the internal client organization, delivering high-quality professional services with guidance from senior colleagues.

TECHNICAL COMPETENCIES

• Sales
• Provide technical guidance when required to maximize the volume and value of sales.
• Verbal and written Communication
• Use clear and effective verbal communication skills to express ideas, request actions and formulate plans or policies.

Computer Skills

• Support business processes by understanding and effectively using standard office equipment and standard software packages.
• Outlook - Basic; IEX- Basic; Dialer; Proficient in MS Office; Aggregation Systems; Hippo Website Navigation

Action Planning and work scheduling

• Develop appropriate plans or perform necessary actions based on recommendations, requirements and achieve performance targets by optimizing work scheduling.

Writing Skills

• Use clear and effective writing skills to express ideas, request actions and formulate plans or policies.

Presentation Skills

• Communicate with other people by speaking in a clear, concise, and compelling manner.

EDUCATION

• General Education

Matric /Grade 12 or SAQA Accredited Equivalent (Essential)

• FAIS recognized qualification (Advantageous)
• Regulatory Exam 5 (Advantageous)

Experience

General Experience

• 1 year or more in a contact centre sales environment (Essential)

go to method of application »

JOB PURPOSE

Inbound or outbound policy sales, based on contacts and campaigns. Initiate the customer relationship and meet various KPIs. Connect with the customer, conduct needs analysis and propose solutions and benefits to the customer. Need a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.

Responsibilities

• Customer Relationships Development
• Make calls by telephone to allocated customers to develop new relationships or as a first point of contact.

Customer Needs Clarification

• Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance. Ensure that business targets are met.

Operational Compliance

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Customer Relationship Management (CRM) Data

• Schedule call back and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations/positive feedback from existing customers. Identify opportunities to recognize and know your customer for staff latitude.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment. Keep up to date with business products and keep abreast of changes in the insurance industry, including competitor products.

TECHNICAL COMPETENCIES

Direct Sales

• Works with guidance to maximize the volume and value of direct sales
• Verbal and written Communication
• Use clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.
• Proficient in any of the South African languages, in addition to English.

Computer And System Skills

• Support business processes by understanding and effectively using standard office equipment and standard software packages. Proficient in MS Office.; AS 400.; Apollo.; IEX.; Datanet Dialer.

Action Planning and work scheduling

• Works with guidance to develop appropriate plans or perform necessary actions based on recommendations, requirements and achieve performance targets by optimizing work scheduling.

Customer and Market Analysis

• Conduct research and analyzes data with guidance in order to develop a comprehensive understanding of customer and market conditions that enables maximum return on investments. Knowledge of competitors.

EDUCATION

General Education

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential)
• Regulatory Exam 5, dependent on DOFA date (Essential)
• Full 150 STI credits, dependent on DOFA date (Essential)
• Degree and/or diploma in business/marketing (Advantageous)

Experience

General Experience

• 1 year call centre sales experience (Essential)
• Experience in Financial Services Industry (Advantageous)

go to method of application »

JOB PURPOSE

• Facilitate the retaining of policies through company approved retention strategies. Focus on maintaining customer relationships, meeting various KPIs and troubleshooting specific customer problems. Has a solid knowledge of products, their characteristics, and market. Focus on growth of brand and process alternative solutions to meet customer needs.

Responsibilities

Customer Service

• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems

Customer Needs Clarification

• Set clear objectives for each call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

Sell Customer Propositions

• Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain alternative solutions to the customer and influence the customer to retain their business.

Customer Management

• Help manage customers by carrying out standard activities

Operational Compliance

• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization when required from a supervisor or manager for any exceptions from mandatory procedure.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance and KPI's.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures. Develop capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

TECHNICAL COMPETENCIES

Verbal Communication

• Use clear and effective verbal communications skills and provide technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.

Computer Skills

• Support business processes by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed. Outlook - Basic; AS 400 - Intermediate; EMC-Intermediate; IEX- Basic; Datanet.

Commercial Acumen

• Apply elementary understanding of the business environment and objectives to develop solutions.

Direct Sales

• Work with guidance to maximize the volume of an amendment sale.
• Customer and Market Analysis
• Conduct research and analyze data in order to develop a comprehensive understanding of customer and market conditions in STI under supervision.
• Action Planning and Work Scheduling

Develop appropriate plans or perform necessary actions based on recommendations and requirements under supervision.

EDUCATION

General Education

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential)
• Regulatory Exam 5 (Advantageous)

Experience

General Experience

• 1 year sales experience (Essential)
• 1 year retentions experience (Advantageous)

go to method of application »

Job Purpose

• Responsible for developing and implementing social media strategies in order to increase the brands' online presence and improve the marketing and sales efforts. Run the social marketing campaigns through social media platforms and work closely with marketing and sales departments, the brand team as well as with our digital in-house team. Have a finger on the pulse of the latest social media trends and able to execute campaigns accordingly. Drive to change the status quo and build purposeful brands.

Responsibilities

Strategy and Roadmap

• Create marketing and social media campaigns and strategies, including budget planning, content ideation and implementation schedules. Create integrated and cost-effective social media strategies.

Social Marketing Plan Execution

• Manage large, top-of-funnel digital marketing campaigns and several aspects of the execution plan, such as creating concepts and contents, setting audiences and value propositions, and integrating digital channels. Set and implement social media and communication campaigns to align with marketing strategies. Set out social media activities and or creative to meet campaign objectives. Stay abreast of micro moments and position the brand to have a presence during those micro moments.

Marketing Campaign Development

• Coordinate activities of affiliates agencies and act as their primary point of contact while working within an established SLA to deliver successful advertising/promotion/other marketing campaigns.

Stakeholder Engagement

• Ensure brand consistency in marketing and social media messages by working with various company department members, including advertising, product development and brand management. Communicate TIH's CSI efforts to business.

Social Marketing Capabilities

• Explore new opportunities and trends across the social marketing space and support implementation of specific capability-building initiatives outlined in the social marketing capability road map. Grow and expand company social media presence into new social media platforms and increase presence on existing platforms including Facebook, LinkedIn, Twitter and Instagram.

Website Maps and Templates Development

• QA our website properties to make sure they are aligned to our social media efforts and communications Provide & QA engaging text, image and video content for social media accounts.
• Insights and Reporting
• Collect customer data and analyses interactions and visits, use this information to create comprehensive reports and improve future marketing strategies and campaigns. Analyse and report on social media campaigns.

Continuous Improvement

• Review existing operations in own area of work and implement improvements in social media strategy. Map out how digital assets will be optimized for the social platforms as well as recommend new assets to internal team for new social platform.

Leadership and Direction

• Translate the business goals and objectives to ensure the social strategy is aligned. Develop and grow knowledge and talent within the team in order to stay on top of the latest social media trends.

Personal Capability Building

• Research industry-related topics and able to be a thought leader on social media topics. Research consumer markets, monitoring market trends and identifying potential areas in which to invest, based upon consumer needs and spending habits. Stay updated on new products and features and marketing trends and develop own capabilities by formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Budgeting

• Manage the content and social media budgets and report on ROI appropriately.

Compliance

• Responsible for quality control of the social media content. Knowledgeable on GDPR and POPI rules and regulations and ensuring compliance.

Organisational Capability Building

• Provide coaching and guidance to the wider digital marketing stakeholders to develop their social media knowledge.

General Education

• Grade 12/ SAQA Accredited Equivalent (Essential)
• Certifications in FaceBook BluePrint; Twitter Flight School; LinkedIn; Instagram (Essential);
• Google Ads and Analytics (Advantageous); Relevant degree and/or Diploma (Advantageous)

General Experience

• 4 to 5 years social media specialization/management (Essential);
• Knowledge of standard and current social media practices (Essential);
• Experience within a financial services industry and Ecommerce (Advantageous)

Managerial Experience

2 or more years proven experience as a social media manager to deliver predetermined objectives as specified by more senior managers (Essential)

• SAQA Accredited Equivalent* - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.
• Financial Sector Conduct Authority (FSCA)** competency requirements: FAIS recognized qualifications / Regulatory Examinations / Class of Business Certification and / or CPD according to
• your DOFA (where applicable) - As a registered Financial Service Provider, we are mandated to ensure that all our representatives are always and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

go to method of application »

JOB PURPOSE

Supports the Facilities Soft Services Manager in ensuring the efficient management and co-ordination of Kitchenettes, Pause Areas, Meeting Rooms, to produce a first class Visitor Experience.

• Responsibilities
• Store Operations
• Maintain adequate stock of office refreshments, cutlery and crockery in kitchenettes and meeting rooms.
• Facilities
• Report any problems or issues with facilities.
• Inventory
• Perform basic inventory control tasks and checks on quantities of meeting room stock.
• Operating Machine or Equipment
• Operate basic equipment and carry out routine tasks. Involves following strict, detailed instructions.
• Health, Safety and Environment
• Follow basic mandatory work instructions (including use of personal protection equipment where relevant) to safeguard the environment and the wellbeing of oneself and others.
• Client & Customer Management (External)
• Exchange information with customers or clients by having courteous interactions with them.
• Client & Customer Management (Internal)
• Exchange information with internal clients by having courteous interactions with them.
• Work Scheduling and Allocation
• Work according to an assigned schedule.

TECHNICAL COMPETENCIES

• Planning and Organizing
• Plan, organize, prioritize and oversee activities to efficiently meet business objectives.
• Verbal Communication
• Use clear and effective elementary verbal communications skills to express ideas, request actions and formulate plans or policies.
• Health and Safety
• Manage and apply safe systems of work.

EDUCATION

General Education

• Matric / Grade 12/ SAQA Accredited (Advantageous)

Experience

General Experience

• 1 - 3 Years Work Experience (Essential)