Job Opportunities at Telesure Investment Holdings (TIH)

JOB PURPOSE

Develop, create, and modify general computer applications software or specialized utility programs. Analyse user needs and develop software solutions. Design software or customize software for client use with the aim of optimizing operational efficiency. May analyse and design within an application area, working individually or coordinating development as part of a team.

Responsibilities

• Application Software Development
• Develop existing and new applications by analysing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.
• Improvement / Innovation
• Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.

Applications Software Maintenance

• Monitor, identify, and correct straight forward software defects to maintain fully functioning applications software.

Testing IT Performance

• Perform routine website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.
• Information Security
• Implement required security measures such as firewalls or message encryption, monitoring performance to notify security experts of any problems.

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JOB PURPOSE

Develop analytical models and Data Visualisations to provide comprehensive information support to the business for informed decision making.

Responsibilities

Analytical Modeling

• Create analytical models by translating business requirements to a framework that suits business analysis. Build data from company systems into an analytical model that provides trends and patterns relating to any short-term insurance metrics. Demonstrate functionality of built BI models to target audience as per business request.

Operational Support

• Provide operational support services and ensure server availability during operational hours. Monitor user-acceptance testing of Data Visualisation models. Administration of business intelligence management console, including task schedule and on-going monitoring and maintenance of BI solution.

Business Requirements Identification

• Collect business requirements using a variety of methods to provide suitable solutions based on the business need, developed within the architecture framework.

Data Collection and Analysis

• Conduct research using primary data sources and select information needed for the analysis of key themes and trends.

Insights and Reporting

• Prepare and coordinate the completion of various data and analytics reports by identifying insight from information contained within the general BI models and present these insights to stakeholders in the business.

Stakeholder Engagement

• Build relationship's across the business and find out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment. Ensure that business objectives and personal delivery aligns to and meets the service principles.

Improvement / Innovation

• Manage focus and priorities to keep working on the most commercially beneficial tasks for the organisation. Leverage all available information from our partners, the industry, and internally to ensure we are constantly reviewing our departmental processes, systems and protocols with a view to improve efficiencies. Analyse current performance inhibitors and finding solutions to ensure business continuity. Develop Ideas, provide an innovative and ever evolving set of systems and processes.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Set own goals and working towards them and keep up to date with trends within business intelligence by participating in forums, webinars and knowledge sharing platforms and reading specialist media.

Performance Management

• Manage user expectations and deliverables within work stream. Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness.
• Database Specifications
• Provide information and comments on suitability during approval process for database specifications to ensure all agreed standards and protocols are followed and data integrity is preserved.

Data Management

• Use data management systems to deliver prescribed outcomes with guidance from senior colleagues. This includes being responsible for operating key elements of the system.
• Organisational Capability Building
• Provide instruction and informal advice to less experienced colleagues within the team to develop their skills.
• Should you not hear from our team in 30 days, kindly consider your application unsuccessful.
• Unlock your greatness & be unstoppable

GENERAL EDUCATION

• Grade 12/ SAQA Accredited Equivalent (Essential)
• A relevant 3-year degree/diploma relating to Business Intelligence/Data Warehousing/Database Administration (Advantageous)
• Maths and Science at Grade 12 level (Advantageous
• Qlik certifications (Advantageous)

General Experience

• 3 or more years development experience within a business intelligence environment (Essential)
• Qlik development experience (Advantageous)
• Consulting experience (Advantageous)

Experience and knowledge of the financial insurance industry (Advantageous)

• SAQA Accredited Equivalent - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application. As a registered Financial Service Provider, we are mandated to ensure that all our representatives are and remain fit and proper at all times. By applying for this role, you consent to having your relevant qualification and or accreditation or confirm that you are working towards meeting the competency requirements. You further consent to the relevant information being verified.

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Job Purpose

Review and resolve escalated claims outcome related disputes in a fair and equitable manner. Contribute to the safeguarding of the organisations reputation by mitigating risk relating to disputes.

Responsibilities

• Solutions Analysis
• Reviewing a claims outcome and/or customer complaint. Taking into account policy terms and conditions, ombudsman stances, legislation regulation etc to determine the correct outcome for the external customers.

Customer Service

• Responsibilities may include processing disputes, dealing with complex queries and investigating and resolving customer disputes and complaints. Act as first line mandated representative providing customer service and handle customer disputes and liaise with the customer/customer's attorneys within the given time frames provided by Management. Ensure continuous communication on disputes referred from the applicable platforms, either verbally or by written communication, within the prescribed timelines.

Needs Clarification

• Ask relevant questions to evaluate the customer's level of understanding and to identify and respond to areas requiring further information or explanation.

Operational Compliance

• Ensure all work meets operational, technical and financial results and/ or targets as and when required. Deliver on TCF principles in alignment with regulatory requirements.
• Identify instances of non-compliance with the organization's policies and procedures and/or relevant regulatory requirements, reporting these and escalating issues as appropriate.

Client & Customer Management (Internal)

• Build and maintain relevant relationships with internal departments to assist in managing the customers complaints.
• Personal Capability Building
• Develop and maintain excellent procedural or technical skills by keeping up to date knowledge of the Ombudsman and TIH Procedures and philosophies.
• Develop own capabilities by participating in continuous professional development and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant legislation, external regulation, and industry best practices through ongoing education.

General Education

• Grade 12/ SAQA Accredited Equivalent (Essential);
• Relevant 3 year Business related degree / diploma (Advantageous); STI Qualification (Advantageous);
• RE compliant (Advantageous);
• FAIS compliant (Advantageous)

General Experience

• 3 or more years’ experience in an insurance and claims environment (Essential);
• Dispute resolution experience (Advantageous);
• Legal background within an insurance industry (Advantageous);

Online reputation management experience (Advantageous)

• SAQA Accredited Equivalent* - It is the onus of the applicant to provide TIH and its subsidiaries with certified evidence that their qualification(s) meet the equivalent NQF level required for this role at time of application.

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Responsibilities

Application Software Development

• Develop the most complex existing and new applications by analysing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.

Improvement / Innovation

• Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organization's change management program. Involves working with guidance from senior colleagues.

Applications Software Maintenance

• Monitor, identify, and correct more complex software defects to maintain fully functioning applications software.

Testing IT Performance

• Perform website/applications software tests and respond to call log process to monitor, diagnose, and correct performance issues.

Information Security

• Implement and provide input on the design of required security measures such as data leaks, message encryption, monitoring performance to notify security experts of any problems.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. Continue to learn new languages/technologies.

Organizational Capability Building

• Provide coaching to team members to develop their skills.
• Operational Compliance
• Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.

Application Software Roadmap

• Contribute to and maintain road map to facilitate application software development and ensure the development work is prioritized in line with business requirements.

Customer Service

• Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries and investigating and resolving customer problems.
• Should you not hear from our team in 30 days, kindly consider your application unsuccessful.
• Unlock your greatness & be unstoppable

GENERAL EDUCATION

• Grade 12/ Matric Certificate (Essential)
• A recognized Software Development Certification/ Diploma/Degree (Essential)

General Experience

• 5 or more years’ experience using relevant programming languages or technologies (Essential):

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Job Purpose

• Ensure the effective planning and execution of the Direct Marketing strategy and effective execution of marketing campaigns against set targets and budgets, with a clear focus on maximising the return on investment and optimising to achieve best response rates. Ensure effective reporting that provides insight into performance to achieve best response rate and return on investment.

Responsibilities

Marketing Campaign Development

• Coordinate activities of interdepartmental teams and act as their primary point of contact while working within an established campaign plan to deliver successful advertising/promotion/other marketing campaigns. Assist the Direct Marketing Manager to execute the Direct Marketing strategy per brand, and all activities that are associated with this across the business. Compile campaign briefings in line with specific Brand campaigns. Proof read and manage sign-off process on all creative development and execution of campaign materials, such as emails, sms, app notifications, online messages, any design elements, infographics, banners, letters, etc.

Marketing Planning

• Contribute to the development of Direct Marketing and tactical campaigns. Work closely together with the Direct Marketing Managers to ensure that all reporting is complete and accurate to effectively develop the monthly planning documents.

Marketing Execution

• Execute a marketing plan for a particular product, service, or specialty area while working within established marketing systems. Coordinate the Direct Marketing campaign calendar and ensure that all campaigns are executed timeously. Oversee the campaign production process to ensure timeous and accurate delivery into all channels, e.g. SMS, email, and in-app.

Marketing Communications

• Develop and deliver marketing communications campaigns across all media to support the business plan and improve response rate. Assist on a variety of ad-hoc marketing and communication initiatives, as needed and instructed by the Direct Marketing Manager.

External Consultant or Contractor Engagement

• Prepare briefings and information for external partners or advisors to support the delivery of key projects and/or ad hoc services. Monitor and evaluate outcomes and recommend remedial actions where necessary. Brief external partner agencies, brief internal creative studio, brief internal service providers and any other stakeholders that will help deliver the Direct Marketing strategy across the TIH brands.

Data Collection & Analysis

• Collate and analyze data using pre-set tools, methods and formats. Involves working independently. Manage and track all campaign reports from Email Service Provider, SMS Service Providers, and any other software tool, or otherwise, used for the execution of the Direct Marketing strategy and tactical campaigns. Continuously work with the Direct Marketing Manager to analyse results of campaigns.

Insights and Reporting

• Prepare and coordinate the completion of various data and analytics reports. Review campaign results and make recommendations on campaign refinement that will result in improved performance. Manage, track and measure campaigns and communicate results accordingly. Present monthly reports on all campaigns executed within the month. Work with internal teams including Data Analytics, Campaign Specialist teams, Brand Marketing teams and the Digital Marketing teams to define campaign requirements to ensure reliable uptake BAU acquisition and upsell/cross sell of products and services.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Stakeholder Engagement

• Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment. Communicate with all stakeholders internally and externally to ensure that everyone is timeously advised of all Direct Marketing campaigns.

General Education

• Grade 12/ SAQA Accredited Equivalent (Essential);
• A relevant 3-year degree in Marketing Management and/or Customer
• Relationship Marketing, and/or IMM Direct Marketing Diploma or equivalent (Advantageous)

General Experience

• 2 or more years experience within a Marketing environment (Essential);
• Experience in data analysis (Advantageous); Experience in the Financial

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TECHNICAL COMPETENCIES

Direct Sales

• Works with guidance to maximize the volume and value of direct sales
• Verbal and written Communication
• Use clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.
• Proficient in any of the South African languages, in addition to English.
• Computer And System Skills
• Support business processes by understanding and effectively using standard office equipment and standard software packages. Proficient in MS Office.; AS 400.; Apollo.; IEX.; Datanet Dialer.
• Action Planning and work scheduling
• Works with guidance to develop appropriate plans or perform necessary actions based on recommendations, requirements and achieve performance targets by optimizing work scheduling.
• Customer and Market Analysis
• Conduct research and analyzes data with guidance in order to develop a comprehensive understanding of customer and market conditions that enables maximum return on investments. Knowledge of competitors.

EDUCATION

General Education

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential)
• Regulatory Exam 5, dependent on DOFA date (Essential)
• Full 150 STI credits, dependent on DOFA date (Essential)
• Degree and/or diploma in business/marketing (Advantageous)

Experience

General Experience

• 1 year call centre sales experience (Essential)
• Experience in Financial Services Industry (Advantageous)