Job Opportunities at NTT Ltd.

Role Description

The IT Data Specialist applies data analysis, data modelling and quality assurance techniques based on a detailed understanding of business processes to establish, modify or maintain internal data structures and associated components (entity, relationship and attribute descriptions). They develop and maintain of a formal description of the internal data and data structures of the business and this can include data definitions, data models, data flow diagrams relating to the ITSM (Service Now) System Data.

An IT Data Specialist has cross domain level knowledge and attends to data needs of internal clients and may work across domains and/or functions. The critical skills required from an IT Data Specialist is the conversion and migration of medium-sized amounts of data from one database to another whether implementing an entirely new enterprise application or consolidating, upgrading, or modernizing an existing one, virtualizing or moving to another service or product, a strong focus on data migration is essential to overall project success.

The IT Data specialist will focus on the following core areas:

• Data Quality Management
• Data Governance (Maintain Data Standards)
• Data Onboarding/Client Transitions
• Data Queries
• Automation Enablement

Key Roles and Responsibilities

• Optimise Data Management processes through identifying Automation opportunities
• Ensure that all enhancements adhere to Data Governance Framework
• Drive service improvement initiatives to implementation
• Work closely with your business to identify issues and use data to propose solutions for effective decision making
• Drive implementation and adoption of Digital Strategy
• Attend to requests received from the business within the agreed timeframes

​Requirements

• Education, Training and Experience
• High School Certification
• ITIL V3/4 Foundation Certification
• A candidate for this position must have had at least 3 years of working experience working with business
• Analysis/informatics and business outcomes research within a fast-paced and complex business setting.
• Experience working in probability and statistics, time-series analysis as well as experience in the use of machine learning methods, for example, linear regression, correlation, statistical significance.
• A minimum of 2 years’ experience in a similar role working on Service Now.
• Experience with Power BI for using dashboards for Data Visualisation & Reporting

Skills and knowledge

• Good planning skills
• Effective communication skills
• Excellent Presentation Skills
• Time Management
• Autonomy
• Problem solving and logical thinking skills
• Data Visualisation
• Data Analytics
• Teamwork
• Ability to adapt quickly to change

​​Attributes:

• Orientated towards good client service
• High level of attention to detail
• Reliable and able to deliver high quality of work
• Forward Thinking
• Willingness to acquire new skills
• Ability to present & communicate with large audiences

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Job Description

The role of Managed Services Management works closely with a variety of internal stakeholders to ensure the highest level of client satisfaction and the successful continuance of business operations within NTT. This role ensures that services are delivered effectively and efficiently by carrying management oversight and ensuring the implementation of a services model that meets business needs for the relevant clients. Disciplines spans across applications, cloud and infrastructure managed service.

In addition, this role forms part of the Services Leadership structure with a key focus on strategy formulation and execution.  

This is a people management role, responsible for the day to day operations of a team(s). They coach, mentor, develop and motivate the team(s) to succeed in their roles and achieve organisational goals and objectives.

Key Role and Responsibilities: 

• Provide help and advice to clients using the NTT products and services
• Set the standard for client satisfaction and ensure the development and implementation of client service policies, procedures and standards that will ensure the continued satisfaction of NTT clients
• Engage with clients on a regular basis and use the information gathered from these engagements to discuss possible improvements to client service with other managers within NTT
• Drive the profitability of all operational services in relation to revenue targets and ensure the delivery of contractual obligations within budget and the agreed time for relevant projects and managed services
• Participate in the development and execution of new delivery methodologies and ensure alignment to best practice and overall regional Services Strategy
• Contribute to the preparation of bids and proposals to clients and remain up to date with deals in the pipeline to ensure a smooth transition from sales to delivery
• Investigate and solve client problems which have been escalated 
• Assist with complaint handling or any major incidents that require intervention and ensure the prompt resolution of these incidents
• Ensure the identification and development of a feedback, complaints and problem-solving procedure for clients to use ensure proactive incident management at client sites
• Take responsibility for the analysis of statistics and other data to determine the level of client service provided and accountable for data quality for the business under management
• Ensure the distribution of this information to the departments involved in ensuring the highest level of client service is provided
• Keep accurate records of discussions and correspondence with clients as well as keeping record and statistics with regards to operational information, network infrastructure, user location, hardware and software, data media and data violations
• Monitor the problem-solving process and ensure that the risk register is in place and up to date
• Contribute to and ensure the maintenance of the information technology and delivery transformation plans
• Ensure maximum up-time and the accurate and early response to client operational issues
• Ensure the effective and efficient allocation and utilisation of resources to projects and operational services
• Assist with the refinement of process and contribute to service delivery excellence, identifying new business opportunities where applicable
• Ensure the identification of user and employee training requirements
• Organise and plan engagements with technology providers, work sessions and advanced workshops on relevant information technology aspects
• Prepare, revise and submit reports to the relevant stakeholders and present these at the relevant forums
• Responsible for operational management of the team, creating and executing on plans and reporting on the team activities in the required forums

Knowledge, skills and attributes:

• ​Visionary, inspires efforts; influences long-term strategy
• Prepares people for unidentified challenges/uncertainty
• Sets direction/strategy for more than one functional area or geographical marketplace, where each one has its own leader
• Has in-depth org knowledge of organisation as well as external factors effecting the organisation
• Promotes innovative and new concepts and ideas
• Influential inside and outside the organisation
• Internally and externally interacts with C-suite and consultants
• May negotiate with clients on extremely critical matters
• Influences long-term vision that has corporate consequence
• Mistakes will impact the company’s viability
• Display excellent levels of client engagement and have strong organisational skills
• Effective leaders who have excellent interpersonal and verbal and written communication skills
• Display the required level of leadership and management skills to effectively manage the employees that report to them
• Excellent collaboration skills and are able to interact professionally
• Able to work in a team environment and contribute to their success
• Ability to facilitate presentation of technical and complex matters to a diverse audience
• Ability to analyse data and produce reports on issues and recommend resolutions
• Able to effectively interact with technical & non-technical people
• Ability to evaluate risks, priorities and business benefits, leveraging strong business knowledge
• Ability to coordinate team activities and operationally plan and manage deliverables
• Solid attention to detail
• Ability to work independently and operationally manage a team of direct reports
• Ability to handle multi-task, set priorities and meet deadlines

Academic Qualifications and Certifications:

• Bachelor’s or equivalent degree in Business Administration, Business Management, Commerce, or relevant
• Relevant certifications required

Experience required:

• Solid experience in a management and leadership
• Solid working experience in related environment
• Some experience in coaching and training facilitation
• Proven working experience in a large-scale organisation
• Demonstrated experience working with vendors and/or service providers
• Experience, judgment and drive to plan, make decisions and accomplish individual and team goals
• Experience working in a team-oriented, collaborative environment