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Core Group represents some of the world’s premier professional and consumer technology brands in Sub-Saharan Africa. If you would like to join us and become a reseller, please contact us if you believe your company qualifies after consultation of the following information.
We offer people the most exciting information, communication and entertainment...
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Key Responsibilities:
- Collaborate closely with Hiring managers to gain insights into talent requirements.
- Provide exceptional customer service to internal and external candidates, ensuring a positive experience throughout the recruitment process.
- Utilise various channels to identify and engage potential candidates, employing both traditional and innovative sourcing techniques.
- Conduct confidential interviews to assess candidates' suitability.
- Verify background checks and reference verifications to ensure the credibility and integrity of candidates.
- Present shortlisted candidates to hiring managers, providing comprehensive profiles and insights.
- Coordinate assessments as needed to evaluate candidate skills and capabilities.
- Gather and provide candidate feedback, as well as timely communication of regrets.
- Develop and implement recruitment strategies, leveraging new platforms and industry best practices.
- Stay updated on competitor activities and market trends to enhance our recruitment approach.
- Ensure the cleanliness and accuracy of the recruitment database, regularly updating candidate information.
Requirements:
- Matric qualification, a tertiary degree would be advantageous.
- Minimum of 5 years of hands-on recruitment experience in targeted search, market mapping and headhunting.
- Proven track record of successfully identifying and attracting top talent.
- Strong understanding of recruitment best practices and industry trends.
- Exceptional communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
- High level of professionalism and confidentiality.
- Detail-oriented with excellent time management skills.
- Ability to thrive in a fast-paced, dynamic environment.
go to method of application »
iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
We are looking for tech savvy, retail inclined individuals with great communication skills to join our team.
Our iStore Sales Consultant is responsible to maximise the sales opportunity in the iStore.
You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences.
We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.
This role is ideal for someone that would need a little flexibility and not a full time role at current.
This is a casual position that would allow you to work up to a maximum of 108 hours per month.
If you thrive on teamwork and have great customer service. This position might just be for you.
- Do you have a minimum of a Matric certificate?
- Do you have some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
- Are you passionate about our products and have some experience?
go to method of application »
iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.
Our iStore IOS technician, is responsible for all iOS repairs within the prescribed turnaround time stipulated by Apple, to ensure great customer service.
You would be responsible for providing adequate feedback and the repair documentation for each repair, as per AASP guidelines.
You need to have:
- Completed Matric
- Apple iOS Certified (ACIT) or similar technical qualification
- 2+ years experience in repairing mobile hardware
The right person for this role is someone with:
- Tenacity : Demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
- Conflict Management : Managing complexity, disagreement, and conflict effectively and smoothly
- Situational Awareness : Understanding the situation, demonstrating the right attitude, and taking timely action
- Learning and Development : Open, motivated, and proactively seek learning and development opportunities
go to method of application »
iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
We are looking for tech savvy, retail inclined individuals with great communication skills to join our team.
Our iStore Sales Consultant is responsible to maximise the sales opportunity in the iStore.
You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences.
We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.
This role is ideal for someone that would need a little flexibility and not a full time role at current.
This is a casual position that would allow you to work up to a maximum of 108 hours per month.
If you thrive on teamwork and have great customer service. This position might just be for you.
- Do you have a minimum of a Matric certificate?
- Do you have some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
- Are you passionate about our products and have some experience?
go to method of application »
iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
We are looking for tech savvy, retail inclined individuals with great communication skills to join our team.
Our iStore Sales Consultant is responsible to maximise the sales opportunity in the iStore.
You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences.
We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.
This role is ideal for someone that would need a little flexibility and not a full time role at current.
This is a casual position that would allow you to work up to a maximum of 108 hours per month.
If you thrive on teamwork and have great customer service. This position might just be for you.
- Do you have a minimum of a Matric certificate?
- Do you have some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
- Are you passionate about our products and have some experience?
go to method of application »
iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
We are looking for tech savvy, retail inclined individuals with great communication skills to join our team.
Our iStore Sales Consultant is responsible to maximise the sales opportunity in the iStore.
You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences.
We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.
This role is ideal for someone that would need a little flexibility and not a full time role at current.
This is a casual position that would allow you to work up to a maximum of 108 hours per month.
If you thrive on teamwork and have great customer service. This position might just be for you.
- Do you have a minimum of a Matric certificate?
- Do you have some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
- Are you passionate about our products and have some experience?
go to method of application »
iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
We are looking for tech savvy, retail inclined individuals with great communication skills to join our team.
Our iStore Sales Consultant is responsible to maximise the sales opportunity in the iStore.
You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences.
We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.
This role is ideal for someone that would need a little flexibility and not a full time role at current.
This is a casual position that would allow you to work up to a maximum of 108 hours per month.
If you thrive on teamwork and have great customer service. This position might just be for you.
- Do you have a minimum of a Matric certificate?
- Do you have some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
- Are you passionate about our products and have some experience?
go to method of application »
iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
We are looking for tech savvy, retail inclined individuals with great communication skills to join our team.
Our iStore Sales Consultant is responsible to maximise the sales opportunity in the iStore.
You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences.
We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.
This role is ideal for someone that would need a little flexibility and not a full time role at current.
This is a casual position that would allow you to work up to a maximum of 108 hours per month.
If you thrive on teamwork and have great customer service. This position might just be for you.
- Do you have a minimum of a Matric certificate?
- Do you have some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
- Are you passionate about our products and have some experience?
go to method of application »
ABOUT THE ROLE:
- iStore’s taking in CTA for our TOPP articles trainee program (SAICA Accredited program)
WHAT WE OFFER:
- Commercial articles at one of the top Tech companies!!
- Hands-on operational business rotation within the Group.
- A steep learning curve and exposure to the following brands: Apple, Fitbit, DJI and Nintendo
ABOUT YOU:
- We are looking for CTA graduates to do their articles at the iStore .
- Top performers and tech savvy, data enthusiasts would fit in well within our company.
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We are a fast-growing technology company looking for an experienced Assistant Finance Manager to join our dynamic team. As the custodian of the financial information recorded in our financial processing and reporting system, you will play a critical role in ensuring the accuracy and integrity of our financial data.
Responsibilities:
- Prepare analysis and provide insight into financial information
- Manage risk resulting from various financial process flows
- Support compliance and governance of various regulations applicable to the business (IFRS, Companies Act, Internal Audit framework, Tax regulation)
- Custodian of the general ledger
- Balance sheet substantiation
- Direct and indirect taxation
- Reporting and analysis
- Audit and annual financial statements
- Internal control environment
- Ad hoc projects
Qualifications:
- CA (SA) Qualification
- Three or more years working in a similar role
- Strong communication skills (written and verbal)
- High-level competency in Excel and other data tools
- Excellent time management and interpersonal skills
- Dynamic outlook to the workplace - Able and willing to adjust to ongoing changes within the workplace
- Discipline and attention to detail
- Efficient and proactive worker
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ABOUT THE JOB:
- A natural-born leader with an entrepreneurial flair and analytic mind. That’s whwe need toversee the
- Finance team within our iStore Finance team.
- Are you looking for a company where you are able taccelerate your career and gain exposure within a tech company using data analysis/digital tools?
- The iStore is an environment where we have reinvented the Finance function and enjoy enabling our staff with career acceleration, this is a challenging environment our culture is we believe in innovation, pushing our people and recognition.
ABOUT YOU:
We’re looking for someone with:
- A BCom degree
- Three or more years working in the finance industry, specifically TB processing, expense
- and balance sheet analysis. (Experience in an inventory environment is a plus.)
Who can:
- Lead – rather than manage – a team.
- Excel at Excel.
- Approach their role with a customer-centric perspective.
- Proactively problem-solve without a formal briefing.
- Ensure all our accounting objectives and KPAs are achieved.
- Talk the talk.
- Type the type.
- Pay attention tdetail.
- Keep up in an industry that never stops.
- Pay attention tdetail.
- Respect and accept their colleagues and peers.
- Be on time, all the time.
- Notice that ‘Pay attention tdetail’ appeared twice in the list.
And who’ll handle:
- Full Financial Function and supporting the Senior Accountant, Finance Manager and Finance Executive
- Direct and indirect taxation
- Reporting and data analysis
- Review of routine balance sheet control procedures and identify, escalate and
- resolve any risks.
- Performing the more technical and challenging reconciliations and analysis where required.
- Monitoring, escalating and resolving Sub Ledger and General Ledger differences
- Ensuring the execution of routine VAT controls that highlight VAT risks.
- The key support role in IFRS compliance.
- Staff management.
- Project management for month ends and other key reporting dates tensure
- deadlines are met.
- The key support role in statutory audit.
- Supporting preparations if reporting presentations.
- Supporting ad hoc projects where required.
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ABOUT THE ROLE -
Join us as a Finance Business Partner and play a key role in optimising financial operations. Reporting to the Financial Executive, you will provide crucial business and commercial support to our finance department. From budgeting and forecasting to business reviews, your attention to detail and analytical skills will ensure accurate and efficient financial processes.
As a proactive and adaptable team member, you will collaborate with cross-functional teams, effectively communicate, and solve problems. Your insights and cost-saving initiatives will drive strategic decision-making and contribute to our organization's growth.
Shape the future of our financial operations by applying for the role of Finance Business Partner today.
WHAT WE OFFER -
- Exceptional growth opportunity - within an Entrepreneurial Business Unit
- Join a diverse team of passionate individuals and work with the world's top brands every day
- Fun environment, challenging and very operational
ABOUT YOU -
- Finance related Degree / CIMA Qualification
- 3-4 years of experience in a similar financial analyst role or finance business partnering from FMCG/Retail or Manufacturing industry
- Strong attention to detail and proficiency in Excel
ABOUT THE ROLE -:
- Prepare financial and management reports
- Analyse financial data for review
- Assist in maintaining provisions
- Prepare various analyses by product, customer service center, and Apple care
- Monitor claim ratio for extended warranties
- Handle monthly bank and reporting requirements
- Manage warehouse reporting and inventory
- Conduct product services margin analysis
- Monitor expenditures
- Support business partners with relevant reports and data analysis
- Assist in budgeting and forecasting activities
- Consolidate budgets
- Prepare presentations for review
- Prepare quarterly reviews for finance executives and business partners
- Provide support during audits and annual financial statement preparation
- Assist with stock counts and analysis of stock and variances
- Manage inventory
- Contribute to ad hoc projects such as improving Excel worksheets, financial modeling, and data management
- Perform additional tasks as assigned from time to time
- Ensure completion, maintenance, and accuracy of the contract register
- Allocate contracts to relevant vessels within specified service level agreements
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iStore Finance Manager - Core Group
This is an exciting opportunity for a newly qualified CA (SA) that is looking to grow his career in an energetic environment.
WHAT WE OFFER -
Exceptional growth opportunity - level-up
Be a part of an ever learning organisation - A one-year leadership program that will give you a solid base for a holistic business experience
ABOUT YOU -
- Qualified CA (SA) with at least 1 year post articles OR
- Bachelors Degree / Diploma - Financial Sciences - with 4 - 5 years of Commercial Experience
- A passion for tech
- Driven, dynamic individual with commercial and financial acumen and an expert negotiator
- Microsoft Excel (Above Average)
- Project Management, Results- and Rule-orientated
- Previous credit experience is highly advantageous
ABOUT THE ROLE -
The role reports to the iStore Chief Digital Finance & Transformation Officer - previous exposure to Data Tool beneficial
- Reporting & Analysis
- Efficiencies - Identify key processes and continually assess in line with Kaizen methodology
- Implement controls for all new processes
- B2B, SMB, iStore Education Finance Deals (Finance Deals) administration
- Best practice recommendations and implementation
- Accounting, Financial Statements Analysis
- Ad-hoc projects
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Finance Operations Controller
We are seeking an experienced Finance Ops Controller to join our team. The ideal candidate will have at least 5 years of relevant experience in finance and possess a strong background in month-end closings. The Finance Ops Controller will be responsible for overseeing various financial processes, including gift card investigation, manual invoices, customer refunds, banking issues, iTunes anomalies, petty cash management, spare parts investigation, and store-related projects. This role requires a hands-on approach, excellent attention to detail, and the ability to review and improve existing processes. If you are a detail-oriented finance professional with a proven track record in managing financial operations, we invite you to apply.
ABOUT THE ROLE -
- Conduct daily reconciliation of gift cards between the ledger and the system, promptly investigate any discrepancies, raise queries with stores, and ensure timely resolution of issues.
- Keep the manual invoice sheet up to date, monitor unprocessed manual invoices, and follow up with stores to resolve outstanding items. Investigate reasons for raising manual invoices and manage associated risks.
- Coordinate the process of issuing manual invoice books, including raising and accepting purchase orders from the supplier, stamping each page of the books, and distributing them to stores.
- Check and verify customer refund packs prepared by stores, ensuring accuracy and adherence to guidelines. Submit refund packs for release to senior management.
- Investigate banking issues related to refunds that have not reflected in customers' accounts. Collaborate with FNB to resolve discrepancies and confirm and resolve double charges.
- Investigate anomalies with iTunes and Microsoft cards, such as missing invoices for billed vouchers, and work with stores to resolve the issues. Maintain a log of unresolved issues and hold stores accountable for process compliance when necessary.
- Approve petty cash expenses, prepare accounting journals, and process ad hoc payments as required.
- Investigate unprocessed and uninvoiced repairs, follow up with stores to ensure compliance, and resolve outstanding issues.
- Act as the operational lead for store-related projects, such as implementing one bank account, paperless cash up, and auto processing of trade-in refunds.
- Address general store queries related to invoicing, point-of-sale (POS) issues, and other finance-related matters.
ABOUT YOU -
- Bachelor's degree
- Minimum of 5 years of experience in finance operations, with a focus on month-end closings and process management.
- Strong analytical and problem-solving skills, with the ability to investigate and resolve financial discrepancies.
- Excellent organisational skills and attention to detail, ensuring accuracy and completeness of financial processes.
- Hands-on approach and ability to work independently and collaboratively in a team-oriented environment.
- Proficient in using financial software and systems.
- Excellent communication skills, with the ability to interact effectively with store personnel, suppliers, and senior management.
- Strong project management skills and ability to drive process improvement initiatives.
go to method of application »
iStore Sales Consultant - (Flexi - 108)
iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
We are looking for tech savvy, retail inclined individuals with great communication skills to join our team.
Our iStore Sales Consultant is responsible to maximise the sales opportunity in the iStore.
You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences.
We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.
This role is ideal for someone that would need a little flexibility and not a full time role at current.
This is a casual position that would allow you to work up to a maximum of 108 hours per month.
If you thrive on teamwork and have great customer service. This position might just be for you.
- Do you have a minimum of a Matric certificate?
- Do you have some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
- Are you passionate about our products and have some experience?
go to method of application »
ABOUT THE ROLE-
As the General Manager of Retail Concession at Core Group, you will be responsible for driving the success of our Retail concession stores in South Africa. Your primary focus will be on increasing sales, particularly for Apple products, by understanding sales targets, analysing market trends, and implementing strategies to maximize forward share. You will play a vital role in increasing volumes in stores by identifying fast-selling and slow-moving products and adjusting stock allocations accordingly. Additionally, you will be responsible for driving ad hoc promotions and deals, training store sales consultants, and ensuring their registration and proficiency on the Mobile Commerce System (MCS). Your expertise in effective people management, operational efficiency, and building strong relationships with customers, staff, and client management will be crucial for success in this role. You will also oversee the timely implementation of promotional activities. By executing innovative promotional campaigns, managing expenses and assets, and fostering effective teamwork, you will contribute to the overall growth and profitability of Core Group's retail concession business in South Africa.
ABOUT YOU -
Qualifications:
- Relevant qualification in business, management, or a related field.
- Strong commercial skills and business acumen.
- 4-7 years of management experience, preferably within the retail concession or distribution sector.
- Experience within the retail sector, ideally with exposure to distribution operations
- Proven track record of effectively managing teams within a sales and marketing-driven, customer service-focused environment (7 years of practical managerial experience).
Key Responsibilities:
Sales Target Achievement:
- Effectively communicate and drive sales targets across retail concession stores.
- Develop and implement strategies to achieve and exceed sales quotas monthly.
- Monitor sales performance and take corrective actions as needed.
- Collaborate with the marketing team to develop and execute sales promotions and initiatives.
- Business Development, Customer Relationships, and Business Growth:
- Provide input into budget formulation and manage performance in line with the budget.
- Develop and agree upon a business plan for each store.
- Identify and pursue business growth opportunities within the territory(Initially Western Cape and expanding Nationwide)
- Build and maintain strong customer relationships to drive sales and customer satisfaction.
- Collaborate closely with marketing teams to align strategies and ensure effective communication of brand messaging and promotions.
- Stay updated with market trends and competitor activities to identify new opportunities.
- Work closely with the marketing team to manage the brand development process to ensure the Apple ecosystem is communicated to the consumer, corporate customer and educational institutions
- Manage & execute in store events
Leadership:
- Build, organise, motivate, and lead a dynamic, high-performance team across multiple retail concession stores.
- Inspire, motivate, and support store teams to maximise sales and deliver exceptional customer service.
- Develop and mentor managers to enhance their skills and leadership capabilities.
- Implement effective recruitment & retention strategies to attract and retain top talent.
- Conduct regular performance evaluations and provide coaching and feedback to drive individual and team performance.
- Customer Experience & Interaction:
- Set, measure, and maintain the highest standards of customer engagement and service.
- Handle customer inquiries, feedback, and conflicts effectively.
- Foster a customer-centric culture across retail concession stores.
- Ensure consistent implementation of brand guidelines and standards to create an exceptional customer experience.
- Process & Procedures:
- Monitor adherence to company policies, procedures, and brand guidelines.
- Identify areas for improvement in operational efficiency and implement necessary processes.
- Ensure compliance with all relevant regulations and laws in South Africa.
- Oversee stock management, including optimising stock levels and merchandising displays.
- Safeguard company assets and minimise shrinkage.
- Training and Development:
- Provide daily coaching and training to sales staff to improve sales conversion rates and product knowledge.
- Ensure all team members receive ongoing training to meet Apple and Core Group certification standards.
- Develop and implement training programs to enhance the technical and sales skills of the team.
Core Group Values:
- Developing People.
- Customer Focus.
- Ethical.
- Innovation.
- Brand Alignment.
- Social Responsibility.
- Fair.
- Add Value.
go to method of application »
ABOUT THE ROLE -
The focus of this role is to drive new partnership and strategic opportunities for growth with potential strategic partners based on their capabilities & coverage
WHAT WE OFFER -
- Exceptional growth opportunity - level-up
- Be a part of an ever learning organisation - A one-year leadership program that will give you a solid base for a holistic business experience
- Join a diverse team of passionate individuals and work with the world's top brands every day
- Fun environment, challenging and very rewarding
ABOUT YOU -
- Minimum 5 Years experience in SME / Enterprise sales account management / business management
- Direct engagement with potential new reseller base to grow the DPP nominated reseller base
- End-to-end management of the reseller onboarding process
- Manage all administrative queries related to the program
- Deliver ongoing strategic guidance and analysis to help the resellers achieve set objectives
- Acquire market intelligence through customer development
- Prepare quarterly/ annual business plans to exceed business targets• Implementation of agreed plans to develop business growth in all areas.
- A passion for tech
- Driven, dynamic individual with commercial and financial acumen and an expert negotiator
go to method of application »
iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
We are looking for tech savvy, retail inclined individuals with great communication skills to join our team.
Our iStore Sales Consultant is responsible to maximise the sales opportunity in the iStore.
You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences.
We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.
This role is ideal for someone that would need a little flexibility and not a full time role at current. You will be in a flexible position where you will only be required to work 108 hours per month.
If you thrive on teamwork and great customer service. This position might just be for you.
- Do you have a minimum of a Matric certificate?
- Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
- Are you passionate about our products and have some experience?
go to method of application »
ABOUT THE ROLE:
To develop staff knowledge and competence on cellular networks . This role will also be responsible for providing Cellular Induction Training for all new staff that join the company, along with the logistics to arrange all of it.
Responsibilities:
Training and Development
- Planning Cellular Training Calendar for all new starters, this includes creating Zoom Sessions for HR.
- Delivering sessions that are related to Cellular Products, Services and more.
- Planning sessions for in store Cellular champions and also ensuring that they have the relevant information needed for all sessions and that all new Cellular champions are ready to deliver sessions of high standard.
Learning Paths
- Ensure that all next steps are clearly outlined and easily achievable based on the Company’s and Cellular partners requirements.
- Ensure all new starters and their managers are in constant communication with their next steps.
- Monthly reporting on progress of next steps to ensure that everyone is on track with their progress and know what needs to be done in order to move ahead to the next “Level” of their iStore Cellular journey.
- A learning path per network needs to be developed and reported on per users attendance and progress.
Cellular Partner Relationships
- Ensuring that all content is relevant and updated at all times and that iStore's perspective are in line with the Company's business areas.
- All staff and managers are aware when Cellular Partner Perspectives are taking place in order to drive attendance.
- Ensure that the work instruction content for Cellular partners is up to date with correct steps and shared on LMS for all stores to access.
- Build relationships with relevant Cellular partners training departments to ensure content is always accurate and training is delivered in a timely manner.
Trainer Development
- Ensuring that all in store Cellular Champions are up skilled and ready to train and assist with all Cellular queries in store and that they are aware of focus areas and what to drive within their stores
Training Administration
- Responsible for ensuring all training devices are kept safe and stored in an environment where they cannot be misplaced or stolen.
- Ensuring that all training devices are updated with the latest software and ready for new starters to use.
- Driving induction attendance and giving feedback on overall experience.
- Ensuring that simulation reports are done and shared with relevant parties upon completion of induction
iStore Cellular Community
- Ensuring the planning and arrangements are being met every quarter, relevant parties should be aware of date of delivery and required content delivery.
- Being well prepared for delivery of the content and ensuring that content is relevant and meets the required output.
Coaching and Mystery Shopping
- Ensuring store visits are done when time is permitted to do so
- Discussing Mystery Shopping results with respective stores relating to Cellular options (identify training gaps).
- Ensuring a coaching session is completed with a staff member when visiting the store
Projects:
- Establishing new ways of streamlining current processes
Educational Requirements:
Experience Required:
- Cellular experience on Vodacom, MTN and Telkom
- Understanding of the Cellular Partners and process thereof
- Planning and coordinating training events
- Learning Management System understanding
- Content creation
- Strong Administrative skills
Key Competencies Required:
- Highly motivated individual that is ready to help where they can
- Willing to step in where needed for any and all training requirements
- People Person
- Great communication skills
Method of Application
Use the link(s) below to apply on company website.
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