Job Opportunities at Clicks Group

Job description

Job Objectives:

• To establish and grow a loyal client base through effective promotion of the Clinic’s services to Clicks’ customers and by delivering high standards of patient care and customer service
• To provide a multitude of clinic services, including but not limited to, providing lifestyle management screening tests, conducting ‘well baby’ clinics, health immunisations, baby health monitoring, reproductive health services, adult immunisations, primary health care (minor ailments and wound care) and a Phlebotomy Service
• To counsel and advise patients on health information, weight management and refer patients to Pharmacists and other health professionals when appropriate
• To ensures patient information is held securely, confidentially and is accurately maintained on an electronic system and that payment is received for all services rendered
• To ensure the efficient running of the clinic through effective administration, booking of locums and through accurate and timely reporting on financial and stock management
• To ensure efficient stock management and to prevent stock loss and shrinkage and to monitoring the cold chain and take necessary safety precautions, particularly with regards to managing medical
• To establish and build health professional networks in order to further enhance the commercial viability of the clinic and the service offering to patients
• To plan, coordinate and implement Health Days and any other ad hoc projects in order to further enhance Clicks’ offering to its customers
• To manage adverse events and emergencies in a professional and effective manner

Knowledge:

• Financial and commercial acumen
• Integrity
• Ability to work independently
• Confident and engaging
• Customer service orientated
• Proactive
• Attention to detail
• Computer Literacy (MS Office, including outlook, word and excel)
• Marketing and selling skills
• Time management

Skills:

• N/A

Competencies:

Essential:

• Delivering Results and Meeting Customer Expectations
• Persuading and Influencing
• Relating and Networking

Desirable:

• Planning and Organising
• Adhering to Principles and Values
• Following Instructions and Procedures
• Entrepreneurial and Commercial Thinking

Minimum requirements

Experience:

Essential:

• A minimum of 3 years practical experience in a broad range of nursing disciplines, preferably Community Health, Primary Health and Midwifery

Desirable:

• Unisolv and Allegra

Education:

• Essential: Registered Nursing Practitioner with SANC
• Essential: 3 year Diploma in Nursing or the 4 year degree

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Introduction

To ensure the efficient operation of the dispensary and to ensure service excellence by delivering high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job description

Job Objectives:

• To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through focusing on core dispensary and clinic targets.
• To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
• To execute customer service initiatives in the dispensary to ensure a great customer experience, driving of customer loyalty and achievement of club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Knowledge:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence

Skills:

• Tutorship and coaching skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Computer literacy
• Strong financial acumen

Competencies:

Essential:

Following instructions and Procedures
Relating and networking
Delivering Results and Meeting Customer Expectations
Desirable:

• Relating and networking
• Planning and Organising
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with people
• Adhering to Principles and Values

Minimum requirements
Experience:

• Retail Pharmacy experience
• Unisolve experience

Education:

Essential: Registered Pharmacist with SAPC

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Introduction

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Job description

Job Objectives:

• To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
• To ensure the safe handling of cash at all times.
• To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
• To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Knowledge:

• Basic maths calculations
• Retail/FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures 
• Knowledge of customer service excellence

Skills:

• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

Essential:

• Relating and networking
• Following instructions and procedures
• Delivering Results and Meeting Customer Expectations

Desirable:

• Working with people
• Persuading and Influencing
• Planning and Organising
• Coping with Pressures and Setbacks

Minimum requirements

Experience:

• Desirable: experience in a customer facing role within a retail/FMCG store operations environment

Education:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at Grade 12 level

Please email CV to:[email protected]

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Introduction

We are looking to recruit a permanent Creditors Manager, to work for United Pharmaceutical Distributors (UPD). The role will be based at the Roodepoort branch and will report to the Finance Manager.

Job description

Job Purpose:

The main purpose of the job is to protect accounts payable by establishing a basis for controlling the payments terms and maximizing the cash position of the business.
 
Job Objectives:

• Manages and develops creditor’s department personnel in the proper handling of claims, disputes, vendor applications and deduction functions.
• Provides training and direction to staff.
• Properly assessing risk by utilizing financial skills and working capital tools (financial statement analysis, payment simulators, optimizing settlement discounts and offsets) when reviewing existing vendor accounts and negotiating new accounts.
• Managing a set or several portfolios of supplier accounts.
• Participate in the formulation and development of creditors and claims policies and procedures. Interprets approved policies to all concerned and assures conformity to these policies.
• Co-ordinates flow of information with buying management and other relevant functions of business e.g. operations in order to minimize payment terms, increase profits through settlement discounts.
• Prepare and present required monthly reports for marginal accounts, accounts payable analysis and financial statement analyzing using various internal and external sources of information.
• Evaluates the pay ability of distressed vendor exposures or exceeded credit limits and determines the appropriate action.
• Manages by KPIs strict deliverables in respect of claims ageing, matching of invoices to goods receipted, cash restrictions and creditors days.
• Manages the ageing of unmatched invoices to goods receipts within set parameters.
• Makes the decision if and when to write off an uncollectable claims within authority matrix.
• Determines if and when to escalate an uncollectable claim to other departments for strengthening collection position and set up meeting with Distributor and Manufacturer with other stakeholders to resolve.
• Review and evaluation of subordinates.
• The hiring of qualified personnel to fit the current and growing needs of the department.
• Develop departmental teamwork by having monthly team meetings and one on one sessions with personnel as needed.
• Supplier visits to maintain goodwill and to obtain information and ensure good trading practice.
• Makes decisions if and when to withhold trade payments to suppliers depending on the circumstances.
• The Creditors Manager will allow a separation of responsibilities so there is no conflict of interest regarding the supplier.
• Responsible for setting the cash flow reserve and ensuring accurate forecasting of cash requirements.
• The Creditors Manager is responsible and accountable for all sensitive and confidential information (vendor master data)

Minimum requirements
Experience and Education:

• Financial Degree (or equivalent) is minimum requirement
• At least 5 year’s experience in accounts payable supervision.
• Advanced use of MS Office (Excel & word)

Job related knowledge:

Legislation: NCA,CA,CPA and other relevant legislation & standards

Accounts payable management

Job related skill:

• Credit management and Analytical skills
• Interpersonal and leadership skills
• Excellent communication skills with demonstrated clarity in both spoken and written words
• Strong analytical and judgment skills (ability to take data and support logical, pragmatic and structured decisions)
• Intuitive, Investigative and audit skills

Competencies required:

• Deciding and Initiating Action
• Writing and Reporting
• Adhering to Principles and Values
• Delivering Results and Meeting Customer Expectations
• Coping with Pressure and Setbacks
• Analyzing

 We endeavor to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful.

All positions will be filled in accordance with our Groups Employment Equity plan.

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Introduction

To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job description

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Knowledge:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures 
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices 
• Sound understanding and application of financial management principles
• Knowledge of competency based interviewing

Skills:

• Sound managerial, tutorship and coaching skills
• Results and target driven
• Planning and organizing skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Computer literacy
• Strong financial acumen

Competencies:

Essential:

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Planning and Organizing

Desirable:

• Relating and networking
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with people
• Adhering to Principles and Values

Minimum requirements

Experience:

• Essential: Minimum 2 years’ experience post community service year
• Essential: Minimum 1 year People Management experience
• Essential: Registration as Responsible Pharmacist with SAPC
• Desirable: Retail Pharmacy experience
• Desirable: Unisolve experience

Education:

• Essential: Registered Pharmacist with SAPC