Job Opportunities at Astron Energy (Pty) Ltd.

The Sales & Marketing Domain Architect is responsible for providing domain knowledge and working alongside the Enterprise Architect in creating the architecture that describes how Sales & Marketing IT components are combined to meet retail front office and back office requirements and capabilities. It is a multi-disciplinary role guiding business, retailers and IT teams to meet project objectives; executing on the IT and Enterprise Architecture (EA) strategy taking a long term view that incorporates IT innovation and digital in the design approach. The main deliverable of the domain architect is to support the EA and BRM to ensure selection and deployment of IT solutions that are fit for purpose; support business needs; future proofed; cost efficient; flexible and sustainable.
Support the Sales & Marketing BRM and the Enterprise Architect by enforcing adherence to IT standards, policies and governance frameworks and execute the long term IT and EA roadmap and strategy

• Work alongside other architects to make long-term, strategic decisions to support the Astron Energy vision and mission 
• Support sales and marketing business partners and project management teams; to deliver projects on time; on budget and to specification (solution)
• Provide consultancy services to assist business and IT teams during RFI; RFP; project scoping; project budgeting and high level conceptual design specifically Contract & Project Management
• Ensure compliance to Astron Energy Group IT standards; architecture principles and standards
• Conduct feasibility assessments where requested for proposed application implementations or changes
• Advise, manage and plan for all key technology decisions and changes required 
• Support development of solution delivery time, resource and cost estimates
• Design solutions / provide impact assessments to meet project objectives, business requirements, business capabilities that adhere to best IT practices (fit for purpose, adaptable, future proof, cost efficient, secure, maintainable and supportable)
• Participate in governance forums to assess that in house and 3rd party solutions meet IT standards, policies and frameworks that are aligned to the IT and EA roadmap and strategy
• Review solutions after the development and testing phases to ensure that “As Designed” and “As Built” solutions are aligned; rectify design documentation if required
• Identify out of compliance solutions and propose rectification actions
• Scan marketplace for innovative and over-the-horizon energy, retail and digital trends and technologies; convert these into business proposals
• Participate in IT response teams during major IT incidents (system outage / cyber security)
• Facilitate good corporate governance with specific focus on IT governance
• Professional Qualification and Certifications
• Bachelor’s Degree in Computer Science, Information Systems or other related field, or equivalent work experience.
• TOGAF or similar architecture certification desirable

 Work Experience

• 10 or more years IT experience in a retail or petro chemical environment including forecourt and pump technologies, ATG’s, POS, Card transaction switching, VAS, Loyalty, Flexilane, TRACs Experience
• Knowledge and skills
• Strong strategic planning capabilities – to effectively partner with the sales and marketing support leadership team, the sales and marketing BRM and EA 
• Deep understanding of the retail technology stacks to include OS, DB, middleware, application layer, OT, IoT, virtualisation, and cloud technologies
• Ability to work under pressure, in stressful situations to tight timelines on multiple initiatives simultaneously
• Strategic insight and detailed orientated
• Strong negotiation; interpersonal and teamwork skills
• Background in architecture; application development and operations, business processes and technology 
• Strong vendor and contract management skills
• Thought-leader and change agent
• A ‘can-do’ attitude

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The Service desk agent’s responsibilities are to provide customer sensitive and responsive support, fault resolution and advice service, which ensures the maximum availability, performance and utilisation of information systems by the end users. They support the Service Manager in synchronising efforts to maintain high quality services across the enterprise. The role takes day to day direction from the Service Desk team leader who will set the day to day priorities, monitors all performance metrics and ensures that service delivery meets all service level agreements (SLAs), with a focus on continuous service improvement. The service desk agent will participate as required in incident, problem and change management across the IT function.

Responsibilities (but not limited to) :

• Remedy or Customer Zone.
• Be responsive to requests and ensure SLA’s are met or exceeded
• Always deliver customer service in a responsive manner, providing fault resolution and advice service, which ensures the maximum availability, performance and utilisation of information systems by the end users.
• Ensure all enterprise IT services are accomplished according to SLAs
• Provides input to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) for IT provided services
• Support the deployment/transition of IT services alongside other IT groups
• Service management performed with the customer, simplicity, speed, agility, accuracy and efficiency in mind (always time to do it right, the 1st time)
• Review response times with Service manager, evaluate user satisfaction levels and making recommendations for improvement
• Takes ownership and ensures proactive closure for problem reports that fall within area of responsibility
• Review current performance of services and components in the enterprise IT environment and provide input to enhance services
• Take direction from Service Desk team lead and Service manager in working towards a common set of priorities and focus areas
• Provide team lead and manager with trend analysis and common root causes that can be addressed through user education
• Conduct productivity push sessions to enhance end user productivity
• Partner with end-user computing and other IT service groups to share common problems, long-term sustainable solutions and knowledge sharing
• Actively seek and promote ways to continuously enhance the customer experience
• Ensure high levels of customer satisfaction with delivered services
• Follow strict procedures in the event of Severity 1 incident, cyber incidents or VIP issues to ensure speedy resolution
• Builds and maintains business relationships
• Participate in incident and problem management in order to continuously improve service delivery and to avoid reoccurrences of incidents.

Professional Qualification and Certifications:

• Bachelor’s Degree in Computer Science, Information Systems or other related field, or equivalent work experience.
• CompTIA, ITIL, ITSM and/or MCSA certification preferred

Work Experience: 

• Minimum 2-4 years’ consecutive service desk or end-user computing experience

Knowledge and skills:

• Excellent troubleshooting / problem-solving skills
• Passionate about customer relationship management and service delivery
• Strong verbal and written communication skills
• Ability to work under pressure
• Strong knowledge of IT service management processes and experience in delivering improvements to these processes
• Broad IT knowledgebase including a number of applications e.g. MS Windows, MS Office, SAP, GRC, AD, SharePoint, VPN, encryption, advance email and MS Office functions
• Ability to adhere to defined processes and procedures Strong interpersonal and teamwork skills
• A ‘can-do’ attitude 

 Key Processes Supported:

• AD User account Adds, Changes, Deletes
• SAP password reset
• eMail account Adds, Changes, Deletes
• User problem logging in Remedy
• Sev1 process resolution support
• Cyber and DP process support

This role supports the following critical Head Office processes:

• AD access
• SAP

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Job Description

• Support the Business Units by providing legal services such as contract drafting, contract review, legal advice and counsel, legal negotiations, legal communications and legal research and opinions across the entire spectrum of principal areas of legal practice, which includes property law, consumer protection legislation, protection of personal information, commercial legislation,  competition legislation and petroleum legislation, labour law  to support  retail, supply and trading, logistics, marketing, procurement and any transaction initiatives within the business.
• Managing litigation within the geography, including Alternative Dispute Resolution (ADR) and arbitration proceedings and assist with the identification and retention of outside counsel when required. Monitor and instruct outside counsel, many of whom will be senior practitioners, review accounts and negotiate billing rates. Obtain concurrence of Business Unit Management to any litigation charged to their legal services budget allocation.
• Comply with legal standards, policies and guidelines within Astron Energy and the legal department. Develop legal strategies in conjunction with Business Units to ensure that strategies are aligned with Business Unit objectives. Counsel Business Unit Management, including senior management, on legal developments (legislation, court decisions, etc.) which could provide new business opportunities or protect current operations. In conjunction with Business Unit Management, provide input on, and liaise where necessary with industry bodies in respect of representations on proposed legislative developments. Monitor legal standards and implementation of legal policies and guidelines by legal resources embedded in Business Units.
• Ensuring the implementation of a contract management system; that standard contract templates are in place timeously, analysing and evaluating standard documents and proposals for accuracy, compliance with company policy and procedures, analysing non-standard contracts to ensure favourable to company, ensuring that contractual arrangements are unambiguous to obviate the need for litigation.

Required Qualifications:

• Minimum Educational and Professional Requirements: Undergraduate law degree is a must, plus LL.B.  Admission as an Attorney or Advocate to the High Court of South Africa.
• Professional Experience: relevant experience in a law firm or comparable corporate legal environment with emphasis in litigation management, transactional expertise, document drafting, negotiation and transaction closing.
• Position requires good knowledge and skills pertaining to all relevant computer applications including standard PC applications such as Word, Excel, Outlook

 
Preferred Skills & Experience:

• Sound communication (oral and written) skills, coupled with the ability to be a self-initiator as well as having the maturity and skills to lead and influence BU management on legal matters. Incumbent is expected to operate at a senior level in terms of dealing with senior BU management and instructing and guiding senior external legal practitioners.
• 5 - 10 years and more relevant experience in a law firm or corporate legal environment in litigation management, transactional expertise, document drafting, negotiation and transaction closing is not negotiable