Job Opportunities at Absa Group Limited (Absa)

Job Summary

To plan, execute and manage audit assignments in accordance with the country and Group Audit plan and relevant policies, procedures and quality standards. The Audit Manager is responsible for the quality of the audit work performed and the efficiency and effectiveness of the audit team.

Job Description

KEY RESPONSIBILITIES

• Plan the delivery of assigned audits to a high quality and in line with Key Performance Indicators as per the methodology.
• Act as a mentor for auditors and peers to provide guidance to ensure that their work exceeds quality standards.
• Contribute to the annual planning process as requested by the Head of Audit
• Perform audits and issues assurance within Key Performance timelines and resource budget
• Engage with Centres of Excellences (CoE) at each stage in the audit process and give oversight to CoE colleagues working on the audit assignment.
• Develop testing strategies for key controls within the business to adequately mitigate the risk
• Manage the execution of Design Effectiveness Testing (DEA) and Operational Effectiveness Testing (OET) of the audit team
• Review the DEA and OET working papers of controls tested.
• Based on the reviews performed, provide effective feedback to audit staff during the audit assignment
• Engage with management and auditees on progress of audit and to provide regular feedback on issues identified where the control has failed.
• Proactively take on additional tasks as delegated by the Head of Audit / Audit Director.      
• Support the leadership team in generating value add management information for stakeholders (including various Committee Reporting)
• Use business knowledge to assess evolving risks, write high quality reports with observations/issues which are aligned to the Absa Internal Audit methodologies and are insightful, address the issues’ root cause, and have agreed actions.
• Raise observations/issues as early as possible and agree actions before completion of fieldwork and write concise, accurate executive summaries.
• Review management action plans to confirm that the identified risks associated to the control failure are adequately mitigated
• Share knowledge in area of responsibility with the team to ensure that audit activities are planned effectively and completed in line with quality standards and audit methodology.
• Working with colleagues in Business Units to provide requisite expertise in key areas where specific specialist knowledge is required to deliver appropriate, value-added assurance.
• Perform people management functions, including but not limited to:
• workforce and recruitment demand planning
• recruitment
• talent management and succession planning
• mentoring and coaching
• management of discipline and grievances
• performance development
• reward and recognition management
• training and development

COMPETENCIES

• Leading and Supervising
• Persuading and influencing
• Adhering to principles and values
• Presenting and communicating information
• Writing and reporting
• Applying expertise and technology
• Analysing
• Learning and researching
• Adapting and responding to change
• Planning and organising
• Deciding and initiation action

Minimum Requirements

• Five (5) years experience in risk based auditing or risk control activities
• Three (3) years experience in leading or managing an audit team
• Two (2) years exposure to outsourced operations and third party supplier management activities in a financial services, blue-chip, corporate environment etc.
• Displays an in-depth knowledge of current and emerging best practices and trends in sourcing and third party supplier management, including controls, regulations and the risk environment. Demonstrates an ability to translate these into audit strategies and delivery
• B. Comm Degree in Commerce or equivalent NQF Level 6 qualification  
• Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet

Preferred Requirements

• Honours Degree related to Commerce or equivalent NQF Level 7 or higher qualification
• Shows a deep understanding of key operational processes and business drivers in the South African banking industry, including: information technology, marketing, payments and data privacy, finance management, retail and investment banking, and business continuity.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Summary

The External Sales Consultant is responsible for actively pursuing sales growth (volume and value) and service delivery competitiveness by:

• Owning & Deliver on all individual performance targets for the allocated portfolio of external sales activities (Full Accountability)
• Support collaborative sales activities between relationship banking, business bank and corporate bank
• Uphold sales disciplines required to support sustainable relationships in relevance to scheme Management
• Plan and conduct education on Absa’s value proposition to customers in support of sales, and migration targets within the area
• Identifying opportunities and represent Absa on external sales engagements within assigned areas e.g. workplace banking schemes, public forums, major events, festivals etc.
• Improving overall Absa performance through the identification of sales, cross sell opportunities and active engagement and partnership with colleagues (branches, across BU, region etc.)to deliver against these
• Actively building networks and relationships within the assigned area that supports lead generation and Absa visibility across the region

Job Description

Planning and Growth

• Accountable for achievement of sales performance objectives in terms of sales target achievement for Inclusive Banking, Entry Level and Bulk Acquisition Sales, in the B2C environment.
• Deliver sales and service delivery targets within the assigned areas of responsibility
• Collaborate on sales opportunity leads for new workplace banking schemes with Relationship Banking Colleagues
• Take Accountability for end-to-end fulfilment of workplace banking schemes and actively drive scheme penetration for Workplace Banking Schemes to deliver on sales and service targets for the region
• Proactively identify cross sell opportunities partnering with colleagues to deliver these effectively in the assigned area
• Actively monitor, and take accountability, for own sales and service performance across the region and proactively identify opportunities to improve sales and service delivery or enlist coaching and support where necessary to do so
• Establish networks within the defined area to enlist opportunities for Absa presence at key events and forums in line with the regional or area plans
• Identify and prospect future potential clients turning leads into real business opportunities
• Provide relevant and insightful feedback to product and performance teams on initiative mechanics and client feedback to drive enhancements in sales and service
• Proactively engage existing clients on new products and services and migration strategies in alignment with One Absa business objectives
• Actively mine Workplace Banking Schemes to deliver on sales and service targets for the region
• Strategic Time Management: apply and reflect on time management plan
• Ensure you act in line with the External Sales Disciplines and New Ways of Work

Customer and Stakeholder Management

• Proactively engage customers on needs analysis, as well as, products and services and then enable the delivery of an end-to-end client solution through a thorough understanding of Absa products
• Proactively resolve client queries and concerns ensuring relentless focus on their resolution
• Implement a holistic service and customer experience for all clients aligned to the overall external sales team process and methodology
• Participate in client engagement routines (planned visits) for improved sales and service delivery
• Act as a Brand Ambassador for the Absa business in all client activities

Colleague

• Execute External Sales activity by liaising closely with team members
• Monitor Individual Sales Performance and support peers towards attainment of Team performance
• Identify process efficiencies and share best practices in the External Sales team
• Proactively network & research to stay current on key areas of expertise
• Live the Absa Values and support colleague engagement through positive and collaborative team behaviour

Risk and Regulatory Management

• Ensure the mitigation of all External Sales related operational and business risks, and that processes are adhered to in compliance with all Absa's policies and procedures at all times
• Ensure that all External Sales tools are optimally managed; this includes the need for systems & software to be updated, operational, clean and fully charged at all times.
• Actively coach, educate and develop customers on products and services within the assigned portfolio
• Implement effective governance & controls in all aspects of sales and service delivery for the portfolio
• Keep updated on all regulatory requirements and changes and drive own behavior and where relevant in branch awareness accordingly (i.e. not tick the box, but active behavior change & delivery) through aligned sales activity, sales and service reporting and migration planning

Education

• Further Education and Training Certificate (FETC)