Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
Read more about this company
Job Summary
Apply platform engineering expertise, critical thinking, design thinking and problem solving skills in an agile team environment to produce well-organised, optimised and documented source code that successfully delivers platform features & components of the service & solves complex technical problems with high quality solutions.
Job Description
Platform Engineering, Deployment & Optimisation
- Leverage platform engineering expertise & a working knowledge of specific platforms and their constituent parts to positively contribute to platform feature and service designs
- Take accountability for deeply understanding & building expertise on the platform, the platform contribution to the broader platform strategy & business and customer requirements & all available technologies
- Develop business & customer aligned, lasting & innovative platform feature sets
- Positively contribute to, define & implement the development/engineering lifecycle (end to end) and lead lifecycle improvements over successive releases.
- Produce simple, extensible, and maintainable features with very few defects. Continually works to find and fix defects.
- Leverage platform (service design & code) & engineering technical expertise to proactively identify risks and prevent defects
- Identify patterns that reveal errors and unanticipated problems, and influence telemetry analytics design decisions
- Identify & Apply metrics to drive the quality and stability of code
- Ensure consistent, usable, forward-looking, maintainable test infrastructure
- Apply object orientated design in development & draw from a large base of design patterns
- Uphold our technical principles of: self-service, scalability, re-usability, resilience & stability in all development practices and deliver feature sets that sustainably deliver on these principles
- Apply knowledge and expertise in User / Customer experience to deliver a stable user experience in all design & development that is simple, elegant, and useful.
- Proactively identify development practices that work well & leverage & improve these for future solution design and deployment
- Document feature set and constituent design information to produce solution design blueprints and validation collateral
- Based on engineering & platform expertise and a sound knowledge of the business & customer requirements
- consistently provide key ideas for the enhancement & optimization of the platform
- Develop & document complete designs and implement testing processes that identify and eradicate platform or service-wide problems / improve on platform performance
- Demonstrate a strong commitment to the quality & ongoing quality assurance of the product/service’s in use, and take appropriate action to resolve issues throughout the lifecycle of the product or service
- Ensure alignment to platform and service release plans for effective deployment of solution designs
- Drive & implement design review processes & practices with the team & participate & positively contribute to design reviews for the feature area led by others
- Apply expertise in engineering & available technologies to enable effective review processes
- Cascade review lessons learnt for the benefit of the broader team
- Enable problem resolution across technical teams, apply and or facilitate root cause analysis, deeply understand the root causes of issues and find ways to resolve them (sustainably)
- Continuously review & find ways to optimize team processes & improve engineering quality, productivity, and team responsiveness to feedback and changing priorities
- Optimize, refactors and reuse components to improve performance and maintainability – ensuring maximum efficiency, effectiveness, and return on investment
- Take accountability for maintaining platform standards and best practices, and drive adoption across multiple service teams
- Demonstrate knowledge of, identify & find required data for the ongoing monitoring & improvement of the platform feature area
- Proactively monitor the performance of the platform features & solutions
- Translate monitoring data into clearly articulated descriptions of opportunities & defects, their impact to the customer scenario and to the product or service as a whole, and the relevance to product and service targets (within scope of the job).
- Cascade and communicate these insights across the team to influence platform decision making
- Leverage production performance monitoring and customer data to make feature area technical design and implementation decisions.
- Synthesize data from multiple sources and present & define concise, impactful conclusions that influence feature teams to solve defects and meet quality targets
Accountability: Financial & Cost Optimization, Risk & Governance
- Understand the platform cost model & the optimal cost : serve of the platform, use this understanding to drive the platform efficiency & effectiveness objectives
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
- Apply Group risk (e.g. Architecture, development, change & release etc.), governance, compliance & regulatory standards and frameworks
- Proactively identify technical risks and mitigate these (pre, during & post release)
- Update / Design all feature documentation aligned to the organization technical standards and risk / governance frameworks
Accountability: People
- Proactively & effectively (time & quality) collaborate & drive collaboration on features across feature team (e.g. managing dependencies & interdependencies, conflict resolution, information & best practice sharing, problem resolution outside of own area etc.)
- Apply collaboration skills in development practices & issue resolution regardless of team boundaries & lead communication with relevant stakeholders through to conclusion
- Contribute to a high performance team environment & culture as a high performing member of a self-directed team aligned to agile working
- Leverage coaching techniques in all team related activity to drive a higher quality service, design and deployment of technical solutions.
- Proactively seek & provide feedback across a range of stakeholders for the benefit of the team & leverage feedback to consistently improve platform solution delivery
- Coach & mentor other engineers & support engineering teams on technical solutions and problem resolution & proactively seek coaching & mentoring from others
- Participate in peer reviews, testing, problem solving within and across the broader team
- Cascade platform performance feedback and ensure capability development across teams to enable efficient & effective platform service delivery
- Drive the design of content, tools & materials for strategy alignment, education & adoption processes to be applied across stakeholder groups
Education
- Bachelor's Degree: Information Technology
go to method of application »
Job Summary
Overall job purpose
To manage customer debt through effective and efficient collections tactics in order to minimise the loss to Absa. This will involve negotiating repayment from customers with the objective of rehabilitating customer accounts, before they deteriorate further into delinquency.
Job Description
Key accountabilities
Accountability
- Negotiating payments and minimising loss
Education
- Bachelor's Degree: Banking
go to method of application »
Job Summary
To provide and maintain a consulting service to employers, retirement funds and other stakeholders with regard to employee benefit risk management and incapacity management in the work-place. This includes advice on benefit structures and management of ill or disabled employees in the work-place.
Job Description
Assessment of disability claim
- Obtain a completed claim pack
- Analyse the claimants medical condition, vocational requirements as well as fund/insurer rules and policies to determine the eligibility for benefits
- Consider the relevant Fund/Insurer rules and policies to determine a member’s eligibility for benefits eg determine if the members medical condition was pre-existing
- Evaluate the extent of a member’s disability against his/ her occupational duties
- Assess and Compile a recommendation on the validity of the claim to be submitted to the client in a written report
- Manage appeals arising by reviewing claim documentation against issues that are either medical and/or legal in nature. This includes determining and sourcing of new medical evidence and/or technical information and re-evaluation in terms of the rules of the Fund
- Provide medical and technical recommendation to the relevant Fund trustees
Consulting to clients on claims
- Respond to product queries from members and clients on claims and the related decisions and outcomes of these
- Respond to queries from members and clients on individuals claims applications telephonically and email
- Provide suggestions and advise to clients on the management of individual claims
- Provide suggestions and advice to clients on the management of the claims
- Discuss the disability reports with clients in order to identify trends and issues of concerns – and provide recommendations on interventions
Authorisation Of Member Risk Benefits
- Compilation of claim decision letter in terms of the medical, legal and financial outcome of the claim.
- Authorise payment of claims and medical accounts received from medical and paramedical practitioner
Reporting on claims
- Provide management information to clients on trends and statistics related to claims
- Ensure that the reports are sent to the clients according to the SLA’s in place
Disability Management
- Determine cases that require disability management based on medical diagnosis and prognosis
- Implement and monitor disability management programmes for all designated cases by obtaining feedback from relevant rehabilitation practitioners
- Assess viability, costs, duration and outcome of disability case management
- Recommend claimant return to work in their own role; a modified or completed alternative role; or submit for long term disability. Consult with line management to assist in finding a suitable alternative role for the claimant
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
An exciting opportunity has become available within Payments TRI for a Senior Consultant Client Service. In this role you will provide an outstanding dedicated and relationship – based client experience to all Wholesale Banking Clients. You will also respond to customer enquiries and provide an in-depth solution based support. This role includes various aspects of voice and Face to Face advice, as well as a pro-active approach to supporting the client needs holistically.
Key Accountabilities
Job Description
- Provide superior customer service and support to all Wholesale Banking clients aligned to Coverage segments and portfolios in respect of rendering a consultative support role to their portfolio of clients.
- Efficiently deliver and ensure continuation of service by applying specialist knowledge for problem solving and advice for prevention and continuous improvement to ensure existing process, methods and systems integrity.
- Take a practical step-by-step approach to problem solving and improvement through the application of specialist knowledge and team activity.
- Remain alert and report real or potential risks identified from customer queries and assist with system testing.
- Be familiar with all risk management and compliance processes and procedures relating to Wholesale Products, Services and Solutions.
- Maintain and continuously look for opportunities to further develop skills and knowledge base
Education And Experience Required
- NQF Level 5/6 : Grade 12/Diploma and/or Degree
- Minimum 3 years General Banking experience
- Minimum 2 years in a Customer Service and Support role
- Understanding of the MT103,MT202,MT202COV,MT910, MT199 SWIFT messages and related SWIFT standards.
- Understating of EXCON BOP reporting for international payments(incoming cross boarder payments)
- Clear understanding of the service center support methodology
- Understanding of the retail and corporate payment model
- Contextualization of the digital and automation journey- Active participation in driving client migration from manual channels to self-service channels
- Flexibility in Identifying and driving rapid improvement initiatives to enhance client experience, business efficiency, cost savings and risk mitigating
- Exceptional Client Servicing Skills
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
go to method of application »
Job Summary
The Premium Acquisition Banker is responsible for actively pursuing sales growth (volume and value) and service delivery competitiveness by:
- Full accountability for owning & the delivery on all individual performance targets for the allocated portfolio of internal and external sales activities
- Continuous collaboration with key internal and external stakeholders, solving for Business(B2B) and Business to Customer(B2C), and Personal Banking Sales solutions
- Uphold sales disciplines required to create and maintain sustainable relationships in relevance to customer and Pipeline Management
- Proactive planning, solutioning, customer acquisitions management and relationship management
- Educate customers on Absa’s value proposition and digital adoption in area.
- Represent ABSA as an Ambassador and Execute on Regional strategy with regards to external activities
- Actively contribute to Regional Performance through participation in regional (across BU’s) through regional activities/partnerships against defined outcomes based objectives.
Job Description
Planning and Growth
- Accountable for achievement of sales performance objectives in terms of sales solutioning for Core Middle Market and Retail Affluent Sales, solving for Business(B2B) and Business to Customer(B2C), and Personal Banking Sales solutions
- Actively attract new to bank clients and deliver sales growth in targeted segments by driving and converting internal and external sales opportunities
- Maintain and build existing customer portfolio of designated area/branch through proactive cross-selling activities
- Proactively plan for new sales acquisitions, and drive cross-sales to deliver on end-to-end fulfilment on sales and service targets
- Work across RBB BU’s (liaise) and coordinate sales and service opportunities (e.g. External Sales, Relationship Banking, AVAF, H/L etc.)
- Proactively identify cross sell opportunities of customer portfolios within respective branches/area and execute on customer engagement plan
- Analyse sales achieved against targets agreed on a daily basis for new and existing clients. Discuss with the line manager, and include action plans to address any shortfalls in sales
- Establish networks to identify opportunities (e.g. events and forums) to support regional/area plan for sales delivery
- Execute on internal and external sales campaigns and initiatives, in partnership regional and relevant HO teams
- As part of sales activities, collate, post-assessment of regional activities (internal and external), and provides insightful feedback to drive and inform enhancements in sales and service
- Implement a customer portfolio based plan to drive cross-sell, channel migration and relationship management in alignment with Regional business objectives
- Pro-actively schedule client engagement appointment based on customer assessment, needs analysis and sales opportunities
- Effective Time Management through daily sales planning, sales monitoring, sales activities and pipeline growth
- Ensure you act in line with the PC Sales Disciplines and New Ways of Work Framework
Customer and Stakeholder Management
- Apply high quality of after-sales care and relationship management to all new and existing RBB customers, within portfolio/area
- Proactively engage customers on needs analysis, as well as, products and services and then enable the delivery of an end-to-end client solution through a thorough understanding of Absa products and channels
- Diligently apply sales and service standard principles in execution of business objectives
- Execute holistic service and customer experience for all clients aligned to the overall PC sales and service principles and methodology
- Professional represent and act as a Brand Ambassador for the Absa business in all (internal and external) engagements/activities
- Manage customer experience feedback (complaints and other) and ensure effective resolution at first point of contact or within SLA
- Consistent engagement, with active participation, in internal and external stakeholder engagements, supported by effective two-way communication, and feedback processes
Colleague
- Plan, communicate and execute internal and external sales activity, through close liaison with team relevant members
- Act as backup for other team members, as part of business contingency plan.
- Monitor Individual Sales Performance and support peers towards attainment of Team performance
- Identify process efficiencies and share best practices within the Sales team
- Proactively network & research to stay current on key areas of expertise
- Live the Absa Values and support colleague engagement through positive and collaborative team behaviour
Risk and Regulatory Management
- Ensure the mitigation of all related operational and business risks, and that processes are adhered to in compliance with all Absa's policies and procedures at all times
- Ensure that all sales tools are optimally managed, including software updates, operational requirements and ready to work procedures.
- Understand and manage risks and risk events (incidents) relevant to the role, and proactively escalate to Line Management to support risk mitigation
Education
- National Diplomas and Advanced Certificates: Banking (Required)
go to method of application »
Job Summary
The Premium Acquisition Banker is responsible for actively pursuing sales growth (volume and value) and service delivery competitiveness by:
- Full accountability for owning & the delivery on all individual performance targets for the allocated portfolio of internal and external sales activities
- Continuous collaboration with key internal and external stakeholders, solving for Business(B2B) and Business to Customer(B2C), and Personal Banking Sales solutions
- Uphold sales disciplines required to create and maintain sustainable relationships in relevance to customer and Pipeline Management
- Proactive planning, solutioning, customer acquisitions management and relationship management
- Educate customers on Absa’s value proposition and digital adoption in area.
- Represent ABSA as an Ambassador and Execute on Regional strategy with regards to external activities
- Actively contribute to Regional Performance through participation in regional (across BU’s) through regional activities/partnerships against defined outcomes based objectives.
Job Description
Planning and Growth
- Accountable for achievement of sales performance objectives in terms of sales solutioning for Core Middle Market and Retail Affluent Sales, solving for Business(B2B) and Business to Customer(B2C), and Personal Banking Sales solutions
- Actively attract new to bank clients and deliver sales growth in targeted segments by driving and converting internal and external sales opportunities
- Maintain and build existing customer portfolio of designated area/branch through proactive cross-selling activities
- Proactively plan for new sales acquisitions, and drive cross-sales to deliver on end-to-end fulfilment on sales and service targets
- Work across RBB BU’s (liaise) and coordinate sales and service opportunities (e.g. External Sales, Relationship Banking, AVAF, H/L etc.)
- Proactively identify cross sell opportunities of customer portfolios within respective branches/area and execute on customer engagement plan
- Analyse sales achieved against targets agreed on a daily basis for new and existing clients. Discuss with the line manager, and include action plans to address any shortfalls in sales
- Establish networks to identify opportunities (e.g. events and forums) to support regional/area plan for sales delivery
- Execute on internal and external sales campaigns and initiatives, in partnership regional and relevant HO teams
- As part of sales activities, collate, post-assessment of regional activities (internal and external), and provides insightful feedback to drive and inform enhancements in sales and service
- Implement a customer portfolio based plan to drive cross-sell, channel migration and relationship management in alignment with Regional business objectives
- Pro-actively schedule client engagement appointment based on customer assessment, needs analysis and sales opportunities
- Effective Time Management through daily sales planning, sales monitoring, sales activities and pipeline growth
- Ensure you act in line with the PC Sales Disciplines and New Ways of Work Framework
Customer and Stakeholder Management
- Apply high quality of after-sales care and relationship management to all new and existing RBB customers, within portfolio/area
- Proactively engage customers on needs analysis, as well as, products and services and then enable the delivery of an end-to-end client solution through a thorough understanding of Absa products and channels
- Diligently apply sales and service standard principles in execution of business objectives
- Execute holistic service and customer experience for all clients aligned to the overall PC sales and service principles and methodology
- Professional represent and act as a Brand Ambassador for the Absa business in all (internal and external) engagements/activities
- Manage customer experience feedback (complaints and other) and ensure effective resolution at first point of contact or within SLA
- Consistent engagement, with active participation, in internal and external stakeholder engagements, supported by effective two-way communication, and feedback processes
Colleague
- Plan, communicate and execute internal and external sales activity, through close liaison with team relevant members
- Act as backup for other team members, as part of business contingency plan.
- Monitor Individual Sales Performance and support peers towards attainment of Team performance
- Identify process efficiencies and share best practices within the Sales team
- Proactively network & research to stay current on key areas of expertise
- Live the Absa Values and support colleague engagement through positive and collaborative team behaviour
Risk and Regulatory Management
- Ensure the mitigation of all related operational and business risks, and that processes are adhered to in compliance with all Absa's policies and procedures at all times
- Ensure that all sales tools are optimally managed, including software updates, operational requirements and ready to work procedures.
- Understand and manage risks and risk events (incidents) relevant to the role, and proactively escalate to Line Management to support risk mitigation
Education
- National Diplomas and Advanced Certificates: Banking (Required)
go to method of application »
Job Summary
The Premium Acquisition Banker is responsible for actively pursuing sales growth (volume and value) and service delivery competitiveness by:
- Full accountability for owning & the delivery on all individual performance targets for the allocated portfolio of internal and external sales activities
- Continuous collaboration with key internal and external stakeholders, solving for Business(B2B) and Business to Customer(B2C), and Personal Banking Sales solutions
- Uphold sales disciplines required to create and maintain sustainable relationships in relevance to customer and Pipeline Management
- Proactive planning, solutioning, customer acquisitions management and relationship management
- Educate customers on Absa’s value proposition and digital adoption in area.
- Represent ABSA as an Ambassador and Execute on Regional strategy with regards to external activities
- Actively contribute to Regional Performance through participation in regional (across BU’s) through regional activities/partnerships against defined outcomes based objectives.
Job Description
Planning and Growth
- Accountable for achievement of sales performance objectives in terms of sales solutioning for Core Middle Market and Retail Affluent Sales, solving for Business(B2B) and Business to Customer(B2C), and Personal Banking Sales solutions
- Actively attract new to bank clients and deliver sales growth in targeted segments by driving and converting internal and external sales opportunities
- Maintain and build existing customer portfolio of designated area/branch through proactive cross-selling activities
- Proactively plan for new sales acquisitions, and drive cross-sales to deliver on end-to-end fulfilment on sales and service targets
- Work across RBB BU’s (liaise) and coordinate sales and service opportunities (e.g. External Sales, Relationship Banking, AVAF, H/L etc.)
- Proactively identify cross sell opportunities of customer portfolios within respective branches/area and execute on customer engagement plan
- Analyse sales achieved against targets agreed on a daily basis for new and existing clients. Discuss with the line manager, and include action plans to address any shortfalls in sales
- Establish networks to identify opportunities (e.g. events and forums) to support regional/area plan for sales delivery
- Execute on internal and external sales campaigns and initiatives, in partnership regional and relevant HO teams
- As part of sales activities, collate, post-assessment of regional activities (internal and external), and provides insightful feedback to drive and inform enhancements in sales and service
- Implement a customer portfolio based plan to drive cross-sell, channel migration and relationship management in alignment with Regional business objectives
- Pro-actively schedule client engagement appointment based on customer assessment, needs analysis and sales opportunities
- Effective Time Management through daily sales planning, sales monitoring, sales activities and pipeline growth
- Ensure you act in line with the PC Sales Disciplines and New Ways of Work Framework
Customer and Stakeholder Management
- Apply high quality of after-sales care and relationship management to all new and existing RBB customers, within portfolio/area
- Proactively engage customers on needs analysis, as well as, products and services and then enable the delivery of an end-to-end client solution through a thorough understanding of Absa products and channels
- Diligently apply sales and service standard principles in execution of business objectives
- Execute holistic service and customer experience for all clients aligned to the overall PC sales and service principles and methodology
- Professional represent and act as a Brand Ambassador for the Absa business in all (internal and external) engagements/activities
- Manage customer experience feedback (complaints and other) and ensure effective resolution at first point of contact or within SLA
- Consistent engagement, with active participation, in internal and external stakeholder engagements, supported by effective two-way communication, and feedback processes
Colleague
- Plan, communicate and execute internal and external sales activity, through close liaison with team relevant members
- Act as backup for other team members, as part of business contingency plan.
- Monitor Individual Sales Performance and support peers towards attainment of Team performance
- Identify process efficiencies and share best practices within the Sales team
- Proactively network & research to stay current on key areas of expertise
- Live the Absa Values and support colleague engagement through positive and collaborative team behaviour
Risk and Regulatory Management
- Ensure the mitigation of all related operational and business risks, and that processes are adhered to in compliance with all Absa's policies and procedures at all times
- Ensure that all sales tools are optimally managed, including software updates, operational requirements and ready to work procedures.
- Understand and manage risks and risk events (incidents) relevant to the role, and proactively escalate to Line Management to support risk mitigation
Education
- National Diplomas and Advanced Certificates: Banking (Required)
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail