Job Openings at MTN

The Role

• Develop, maintain the enterprise-wide Business Process Design and mature process maturity level, by assessing business processes for efficiency, effectiveness, and identification of opportunities for change to improve or achieve organizational goals. And put in place process measurements for continuous improvement. This would be within the approved transformation and operational projects in terms of MTN’s strategic objectives, operating models and business plans.

Key Performance Areas

Task Complexity:                

• Execute Execution of the Process methodology and standards for Business Process Optimisation of work:  the MTN Way for Business Process Optimisation and Quality Assurance 
• Conduct process analysis on based on best practise and integrate findings into our way of work
• Contribute to establishing and maintaining departmental and functional business processes across  the organisation

Conduct Business Process Optimisation/Reengineering

• Input into the maintenance of business process architecture governance in MTN SA 
• Contribute to developing and maintaining an integrated view of the enterprise by mapping the  core  functional business processes (from L3 to L5) aligned to the business process  architecture 
• Elicit and understand the AS-IS business processes through JAD sessions, structured walkthroughs  and observations
• Perform root cause analysis for process identified process issues  
• Align business processes with system functionality through system analysis 
• Critically evaluate information gathered from multiple sources, and distinguish requirements  from  the underlying true needs 
• Define and document process information which form part of the basis of business process design 
• Identify, propose adjustments, and analyse and refine business process solutions to optimise the  business and align business process architecture with the operating model 
• Generate options for the known problem, evaluate possible methods to resolve the problem, and   select the most appropriate solution in terms of enhanced effectiveness and efficiency, and   reduced cost
• Define, document and update processes and procedures for continuous improvement
• Provide support in the form of consultation and coaching to improve business process design
• Perform process simulation to ensure feasibility of recommended processes
• Identify, document and analyse business rules that govern the implementation of TO-BE business   processes 
• Assist in implementing improved/ recommended processes through process training 
• Review implemented business processes to measure improvements 

With the Business Analyst: 

• Determine and review business requirements impacting processes
• Compile requirements for system enhancements (wherever applicable) using relevant      elicitation techniques
• Align to ISO 9001 Quality Standard
• Define and Operating Level Agreement (OLA) and Service level agreements (SLA)

Conduct Business Process Measurement 

• Measure AS-IS business processes by collecting and performing data analysis to ascertain process  performance 
• Ensure process metrics for business processes are defined
• Define process controls for measurements 

Customer Journey Mapping

• Give input into the definition of Customer journey mapping aligned to the Customer Experience   strategy 

Information Management and Reporting

• Maintain a central repository of business processes for MTN SA
• Ensure defined process metrics are reported against
• Update relevant process repositories, libraries and catalogues
• Ensure traceability of requirements from business through to development and implementation
• Recommend how to implement suggested procedural improvements
• Give input into reporting on business process design/optimisation initiatives

Quality Assurance:

• Work consistently according to standard operating procedures
• Accurately assess the risks associated with each business process
• Identify processes and procedures where the quality of work may be improved
• Conduct quality assessments of TO-BE processes 
• Seek feedback from clients/ stakeholders and continuously seek ways of improving on quality and  customer service standards
• Establish and maintain quality standards that will enhance the customer experience and cost   efficiency
• Give input into reporting on quality assurance

Education: 

• Minimum 4 year degree/diploma in relevant discipline (preferably Industrial or Chemical   Engineering)
• Minimum of 6 years work experience required
• Minimum Six Sigma (Green belt) required
• ITIL Service Management (advantageous)
• Fluent in English
• Experience in the following will be considered a definite advantage;
• Principles of quality standards ISO9000, 9002, Six Sigma, CMMi, COBIT
• Principles of leading practice process and operational frameworks: e-TOM, SCOR, DCOR, CMAT
• Principles of Enterprise Architecture Frameworks: Zachman, TOGAF, NGOSS
• Process repository modelling tools e.g. ARIS, Casewise, Visio, Abacus etc.

Global Experience Standards:

• Working on system development lifecycle projects/programmes using a Six Sigma/Lean methodology
• Experience in BABOK 
• Experience working in a medium sized organisation
• Experience in a telecommunications environment (advantageous)

Training:

• Certification in Six Sigma and Lean e.g. Six Sigma and Lean or equivalent

Should you not hear from MTN within 14 Days, please consider your application s unsuccessful.

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Role Purpose

• Focused on Hunting for new revenue and handover to Farmers. 

Key Tasks: 

Driving Profitable growth for MTN Business

• Achieve new business weekly/ monthly and annual sales targets by managing and targeting new  business development opportunities for new customer acquisition to MTN.
• Actively and strategically targeting new business acquisitions 
• Opportunity Management through cold calling, lead generation, trade show and effective account  acquisition planning (New Logos, Win-back Logos, etc)
• Provide input into operational and promotional planning which will ensure revenue growth within  an allocated portfolio of accounts.
• Monitor growth opportunities through competitor activity scanning and feedback to business on  such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into the fine tuning of processes, systems and support in line with changing work  practices.
• Incentivised to find new business opportunities to increase Incremental Monthly recurring  revenues
• Once they close the deal they hand it over to a Revenue Quota bearing sales person
• Ensuring a culture of Operational Excellence 

Account management

• Resolve escalated issues or escalate as appropriate.
• Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated  portfolio of accounts.
• Provide regular feedback on competitive threats to MTN business and advise on product/service  enhancement requirements.
• Prepare reports on account performance as required.
• Monitor growth opportunities through competitor activity scanning and feedback to business on  such opportunities for further development.
• Recommend ways to exploit new opportunities to grow the business further
• Provide input into the fine tuning of processes, systems and support in line with changing work  practices.
• Focus on providing exceptional Customer Experience
• Ensure all customer queries are attended to and resolved within agreed SLA’s.
• Ensure that customer specifications are met and that the customer is satisfied with the end  service and/or product.
• Consider the implications of actions to be taken for the customer / the effect of actions on the  customer.
• Provide advice on the best approach to reach the best results.

Ensuring Appropriate Governance and Quality control Measures

• Utilize sound practices that comply with best practice, legislation or other regulations /  parameters / guidelines.
• Maintain quality standards that will enhance the customer experience and cost efficiency.
• Work consistently according to standard operating procedures.
• Analyse situations and take necessary action to ensure quality is maintained.
• Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and  customer service standards.

Project Management

• Develop and drive the execution of agreed projects 
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model 

Risk management
Business Analysis

• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream  or impacting processes and systems 
• Design, analyse and document workflow and make appropriate recommendations that will positively  impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of  process performance 
• Ensure that benchmarking is conducted with other companies and organizations within and outside  the industry. 
• Construct business cases for initiations proposed by the business. Research and consider best  practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Supervisory / Leadership / Managerial Tasks:  

• Adopt a customer centric approach 
• Build employee relations and collaborative teamwork 
• Build professionalism, loyalty and commitment to the organization
• Adopt a customer centric approach 
• Build employee relations and collaborative teamwork 
• Build professionalism, loyalty and commitment to the organization

Education:

• Minimum of 3-year degree/diploma in Commerce (Financial /Marketing / Communication) or related

Experience:

• Minimum of 3 years’ experience in an area of specialisation / ICT 
• Experience working in a medium organization in Account Management as a Hunter is essential,  preferably in fast moving industry
• ICT Experience is preferable

Training:

• Products and Services
• ICT technology
• Contract appreciation and business-related courses

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Mission/ Core purpose of the Job

Support the GM Digital services in executing the Mobile Advertising strategy within MTN Group and its footprint. The Senior Manager Advertising is responsible for driving effective implementation of Mobile Advertising strategic plans to deliver value to shareholders across the key advertising pillars

• Technology and Enablement
• Insights and analytics
• Go to Market
• Products and Pricing
• Sales
• Partners management

The Senior Manager is also responsible to contribute towards MTN’s overall strategic goals, to achieve profitable growth and to continuously improve the operations performance. The SM: Advertising reports to the  General Manager Digital Services 

Context (Global influences, environmental / industry demands, organizational mission etc.)

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The SM, Advertising must therefore ensure the successful delivery in context of:

• An expertise-based multicultural organisation
• A dynamic and evolving field of Telecommunications
• Revolutionary workforce practices which are bringing together global labour markets
• Management of executive and local shareholder expectations across MTN and its OpCos
• Achievement of top quartile operating efficiency and effectiveness through scale and common policies and processes
• Dynamic legal and regulatory environment
• Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
• Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
• Rapid horizontal and vertical expansion of MTN, in terms of size, products, customers and geographic distribution

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Key Deliverables

The Senior Manager, Advertising will be accountable to achieve the following objectives:

Strategy Development and Implementation

• Support and contribute to the development of the functional strategy in line with the overarching business goals
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Conduct regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

Operational Delivery

• Develop MTN’s Mobile advertising strategy, including but not limited to ABL, Search, email/SMS campaigns, social, and retargeting
• Develop the Mobile advertising s strategy and approach to ensure that embedding and measurement happens across all the opco’s and is aligned to the Group-wide advertising strategy.

Define and ensure implementation of launch, GTM and best practice guidelines handbook to support OPCO in launching and managing Mobile advertising within the territory with consideration but not limited to the below:

• Relevance, accuracy, and effectiveness in targeting campaigns
• KPIs and Performance management
• Analytics & reporting
• Pricing and offering
• Contracting and partners management guidelines
• Sales
• Financial and P&L Management
• Identify future challenges and opportunities; and identify trends to develop new advertising models and frameworks to improve performance and drive sustainable growth.
• Define, implement, monitor, and continuously improve Group & OPCO strategic and operational plans to achieve business objectives.
• Set & Implement KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Define, implement and track relevant performance metrics and indicators to drive performance within various OPCOs and at Group.
• Continuously monitor progress on targets, and make & implement appropriate recommendation of corrective actions to be taken when and where necessary.
• Specify requirements and support identification and selection of technology, sales and commercial partners required to execute on the Mobile Advertising strategy.
• Ensure synergy across the functional areas through effective management of inter-functional relations and activities.
• Ensure synergy across the Group functions, OPCOs and partners through effective management of inter-functional relations and activities.

Governance

Strategic Meetings

• Participate and provide input in strategic meetings
• Perform evaluation baseline of key performance indicators (KPIs)
• Request for relevant budget for internal projects and new initiatives
• Facilitate preparation of proposals on change initiatives, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Manage and provide solutions through stakeholder consultation where relevant

Function Tactical

• Review all projects initiated (internal or global)
• Prepare objectives, targets and budgets for Advertisements as applicable
• Review key risks, issues and dependencies and set mitigation actions
• Facilitate in sign-off / making decisions regarding tactical changes

Performance

• Monitor and analyse products performance trends from financial, competitive and operational perspectives
• Monitor performance and alignment with MTN global strategy
• Ensure alignment between across other functions within the Group Digital team

Reporting

• Report on a periodic basis to the Reporting Manager relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required

Budgets

• Manage functional budgets in line with overall business objectives
• Manage project initiative budgets in line with business objectives
• Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers

Ways of Working

• Leading by Connecting: Connect people; stimulate collaboration and growth in teams across functions, operations and different cultures. Share experience and knowledge that leads to a learning organization, creating sustainable expertise which drives the development of people and innovative products,
• Leading by Delivery: Anticipate situations and take initiative to overcome them. The result is a swift and on time delivery of qualitative and quantitative results.
• Leading by Vision: From analyzing the situation inside and outside the company and seeing opportunities until communicating the vision of the company including new ideas for sustainable business strategies, products, services and ways of working. The end result is an inspiring vision on how to succeed in our markets with our consumers in the center.
• Leading by Change: From embracing change until leading and facilitating the implementation of change and handling of resistance for senior people. The end result is an on-time implementation of change projects and actions while maintaining a high level of motivation and commitment.
• Leading by Owning: Take responsibility for own results as well as for company results and values. Stimulate this attitude in others, make co-workers accountable. The end result is pro-activity, creativity and motivation: capable people who take ownership. 

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum of 4-year tertiary degree (Bachelor of Science, Engineering or related field)
• MBA or Masters (advantageous)

Experience:

• Manager track record of 5 years or more; with at least 3 years’ experience in telecommunications, digital marketing, digital product management, content management
• Experience in Advertising product category will be advantageous
• Hands on experience in managing and implementing digital products and initiatives
• Project Management experience will be advantageous
• Deep understanding of the digital ecosystem, players, business models and industry related best practices.
• Understanding emerging markets advantageous
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
• Attitude of Innovation, inventiveness and thought leadership
• Abreast of global mind-set and best practice
• Willing and flexible to travel within Africa and Middle East
• English speaker. French, Portuguese, Zulu, Swahili, and other African languages a plus 

Competencies:

Functional Knowledge:

• Value Added Services
• Digital content, media and/or applications
• Advertising Product and Content Management
• Digital marketing
• Project & product management

Skills

• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation
• Financial and Numerical
• Project Management

Behavioural Qualities

• Adaptable
• Complete candour
• Culturally aware
• Emotional Maturity
• Innovation
• Integrity
• Leadership
• Team Player

Responsibility towards: 

Key external stakeholders: External contractors & partners

Key internal stakeholders:  

• GM: Digital Services
• Digital Business Development & Partnership Team
• Digital Channels Team
• Product Development & Innovation Team 
• Business Verticals in MTN
• Consumer and Enterprise Business Unit teams

Closing date: 15 December2020. Late applications will not be accepted.