Job Opening at Sanlam Group

What will you do?

• Implement new Databases in line with design, including installation of DBMS
• Design supporting processes to ensure a functioning database (e.g. user access, performance monitoring, backup, replication, patching)
• Troubleshoot incidents and events up to second level
• Escalate performance, security or availability issues
• Engage database vendor on troubleshooting urgent or complex incidents or events and troubleshoot 
• Define, create and maintain Client application database structures 
• Ensure data recoverability, database availability, data integrity, agreed level of performance and capacity planning for physical databases.
• Research on emerging trends, functionality and architecture related to the DBMS 
• Ensure maintenance plans and documentation are in place, re-visited and updated at least once quarterly or after changes impacting the application area.
• Process enhancements and improvements in supporting the database
• Plan for implementation of DBMS upgrades
• Assist in / Develop Roadmap of DBMS future enhancements
• Provide feedback to client on improvements in database design / use / work practices
• Reference best practices of DBMS reference documentation
• Create database scripts to assist in the operation of the database
• Troubleshoot Security administration components including LDAP and Kerberos
• User and security administration on the DBMS
• Create and change users, assign and remove role assignments, perform password resets, lock and unlock accounts.
• Create and change security roles by adding and removing relevant permissions
• Create, change and troubleshoot analytical privileges (data dependent authorizations)
• Troubleshoot security issues 
• Log reviews and ongoing reviews of user privileges to databases
• Design and execute process required to promote code and structures between databases in line with SLDC and company policies
• Create design and execute instructions for refresh of data in Dev and QA databases
• Design, and set up of monitoring tools of the DBMS
• Support application development teams in choosing and configuring database correctly in support of application performance and security

Knowledge and Skills

• DBMS Knowledge
• MS SQL
• Working knowledge of SQL Server, Sound working knowledge of the operating system SQL reside on and SQL’s usage of underlying infrastructure.
• Knowledge of general database concepts
• Understanding up to SQL Server 2019
• Working knowledge and understanding of SQL2012 to 2019
• Working knowledge and sound understanding of all available products, services and resources in the SQL Server suite of products
• Knowledge to advise and execute on integration to the MS SQL environment including REST, SOAP, ODBC, JDBC, ODBO and other MSSQL supported connectors.
• Working Knowledge of SQL Server Always On Availability Groups
• Working Knowledge of Database Mirroring
• IT Data Analysis
• Database Knowledge
• Database Security
• Project Coordination
• Risk Management

Qualification and Experience

• Matric
• BSc Computer Science/Information Systems Diploma or relevant DBA Certifications

Personal Attributes

• Organizational savvy – Contributing through others
• Manages complexity – Contributing through others 
• Plans and aligns – Contribution through others
• Optimizes work processes – Contributing through others 

Competencies

• Being Resilient
• Collaborates
• Cultivates Innovation
• Customer Focus
• Drives Results

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Qualification and experience   

• Grade 12 
• Meet the qualification requirements in line with their DOFA:  
• Individuals who joined the industry prior to 2010 must have obtained their 30 or 60 credits or alternatively obtained a full qualification as per the FSCA’s list of recognized qualifications. 
• Individuals who joined the industry from 2010 must have obtained a full qualification (120 Credits at NQF Level 4 for Categories B1 and B2) as per the FSCA's list of recognized qualifications at the point of recruitment.  
• It would be advantageous for the individual to meet the following criteria but not compulsory: In order to register for the Retail Pensions Category, the manager must have obtained a full qualification (120 Credits. at NQF level 4 would be required and NQF level 5 would be advantageous Categories B1 and B2) as per the FSCA's list of recognized qualifications at the point of recruitment. 
• RE 5 required from date of appointment.

Knowledge and skills   

• At least 2 years sales experience of which at least 1 year must be within the financial services industry (Cat B1/Cat B2/Retail Pensions). 
• A minimum of one year management experience.    
• Where the appointment is an internal appointment, past performance must be checked to ensure that all company criteria was met.

Personal qualities   

• Good leadership skills. 
• Entrepreneurial with good business acumen. 
• Strong action orientation. 
• Good written and verbal communication skills.
• Ability to make decisions.
• Initiative and innovativeness. 
• Planning and organizing.
• Achievement orientation.
• Negotiation skills.  
• Coaching and enabling skills.  

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What will you do?

• Compile a recon of fee inputs on the client relationship management (CRM) system vs the fee inputs on the fee system (Revport).
• Validate breaks on the recon by applying the business rules to either the CRM data or Revport.
• Interact with client services officer (CSO) for impacted portfolios to identify required action to clear breaks.
• Make updates to Revport or CRM to clear breaks.
• Capture client, portfolio, and fee information on Revport by applying business rules to CRM information.
• Create fee calculations on Revport.  
• Review procedures in Client services.
• Assist with testing on projects.
• Qualification and Experience
• Degree or Diploma with 2 to 4 years relevant experience

Personal Attributes

• Plans and aligns - Contributing through others
• Manages complexity - Contributing through others
• Financial acumen - Contributing through others
• Business insight - Contributing through others

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Collaborates - Contributing through others
• Being resilient - Contributing through others

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Purpose
The main purpose of this position is to increase group sales of the range of products through building relationships and superior client service to Direct Schemes and Corporate Business clients.

Formal Qualifications

• Matric
• NQF 6 qualification/3-year relevant tertiary qualification will be an advantage.
• Regulatory Examinations (RE5) for representatives.
• 60 FAIS Credits or alternatively full FAIS recognized relevant qualification (DOFA dependent).
• Working Requirements and Knowledge
• Class of Business training in Category 1 life and friendly societies.
• Product Specific training in Category 1 life and friendly societies.
• Minimum 12 hours of Continuous Professional Development (CPD) per CPD cycle.
• Excellent knowledge and understanding of insurance legislation.
• Computer Literacy (MS Office package).
• Valid driver’s license and own vehicle.
• Sound knowledge of long term insurance or employee benefits products.
• Knowledge of underwriting processes.
• Minimum of five (5) years’ experience in the insurance industry preferable in the group funeral or group risk market.
• Broker consulting, corporates clients, trade unions, experience in an insurance company.
• Experience in establishing contacts and relationships with decision makers within funeral group business.
• Proven Sales track record.

Key Responsibilities

• Sourcing and securing new business opportunities with corporates, unions, state own entities, churches, taxi associations, and individual clients.
• Sourcing new brokers and maintaining relationships.
• Training and ongoing product support to brokers.
• Review new business pipeline, follow-up and track by sourcing, issuing and converting of quotations.
• Ensuring that the agreed new business targets are met.
• Developing and maintaining client relationships in all business levels.
• Building relationships with internal departments to ensure superior service is offered to clients.
• Ensuring that clear information is given to clients before, during and after a sales deal.
• Ensure that there is no unreasonable post–sales barriers faced by clients.
• Keeping up-to-date with competitor product and service offering and industry developments.
• Dealing with queries and providing information on a range of sales and service issues.
• Participating in proactive sales and marketing initiatives.
• Consistently striving to engage with clients in honest, committed, considerate and receptive manner to drive company values

Behavioural Competencies, Skills and attributes

• Good communication skills.
• Results orientated.
• Good decision making and problem-solving skills.
• Good planning and organisational skills.
• Have good negotiation skills.
• Excellent presentation skills.
• Ability to write reports.
• Analytical thinker.
• Reliable, tolerant, and determined.
• Clear focus on high quality and business profit.
• Stern honesty and integrity attributes