IT Job Vacancies at BETSoftware

We Want You:

We’re on a mission: to find a Senior Software Developer 1 who will contribute to the development and implementation of complex software solutions. An All-Star who will be responsible for designing, coding, testing, and maintaining software applications, as well as provide technical guidance and leadership to other members of the Software Development Team. If you think you’ve got what it takes, then we want you to join our tech tribe.

You Bring:

• Bachelor’s Degree in Computer Science, Software Engineering, or similar field (advantageous).
• At least 5-7 years of experience within a development environment (advantageous).
• 3 - 5 years of database experience or 5 - 7 years of server/client-side language experience (advantageous).
• Demonstrated leadership/mentoring skills.
• Detailed knowledge of the SDLC and management of software projects.
• Good written and verbal communication skills.
• Strong attention to detail.
   

What You’ll Do:

• Actively contribute to design and planning meetings, discussions and documentation.
• Design solutions using the most appropriate approved architectural pattern.
• Ensure design patterns used are increasing the organisational levels of high-volume, transactional performance, resilience, automation and innovation.
• Ensure design meets best practices and are Test, DevOps and Support friendly.
• Set objectives or goals with timeline.
• Ensure checked-in code is reviewed to ensure standards are met and the code base is sound.
• Deliver a solution which ensures the maximum operational capacity requirement is achieved or exceeded.
• Ensure the solution protects the user against making errors.
• Ensure the user interface is pleasing and presents a satisfying interaction for the user.
• Ensure the solution is accessible and can be used by people with the widest range of characteristics, capabilities, cultures and languages where appropriate.
• Ensure the solution performs appropriately under agreed conditions for extended periods of time without the need for intervention (despite potential attacks).
• Respond to outages and failures when and where needed.
• Ensure complete data recoverability and the desired state of the solution can be re-established (despite potential attacks).
• Respond to outages and failures when and where needed.
• Provide support to the Dev Support when required during operational events and create or assist with the creation of SOP’s.
• Perform troubleshooting and effectively resolve issues to increase solution stability and reduce intervention required over time.
• Recommend and execute approved improvements to development methods and solution.

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We Want You:

We’re on the search for a skilled Senior Software Quality Engineer to join our All-Star Team!

The Senior Software Quality Engineer will be responsible for architecting new automated test strategies and frameworks, in addition to creating, implementing, and automating testing in support of software test requirements.

This role works with SQA Engineers and QA Analysts to develop, maintain, and enhance the test automation framework and automation infrastructure. In addition, the Senior Software Quality Engineer will execute and report on planned tests, report and manage defects, regress software fixes for new and existing products, assist development with replicating and debugging problems and develop new test automation solutions as needed. The Senior Software Quality Engineer demonstrates innovation, leadership, and mentorship skills in addition to possessing a strong technical and programming/test automation skillset.

You Bring:

• BSc, BCom and Ndip.
• ISTQB Technical Test Analyst or ISTQB Test Automation Engineer or ISTQB Performance Testing or relevant programming certification e.g. JavaScript.
• At least 3 years of Technical Testing experience.

What You’ll Do:

• Coach and mentor SQA Engineers and QA Analysts in execution of testing efforts.
• Coordinate the work efforts of Engineers and Analysts in the execution of testing efforts.
• Lead effort to review product specifications and work with others to develop appropriate test strategies and detailed test plans and test architectures.
• Lead formal reviews of test plans, designs and requirement documents with cross-functional Teams.
• Accurately predict the amount of effort required for projects and tasks. Develop plans and schedules based on these predictions.
• Architect, implement and manage automated suites of black-box and white-box test scripts.
• Identify product issues and write detailed bug reports during the product development cycle.
• Communicate and coordinate with peers and senior level individuals in cross-functional groups to articulate and compare alternative testing approaches.
• Lead defect management and maintenance. Review defects that escaped to the field to learn how they could have been prevented or detected.
• Lead documentation reviews during product release cycle to ensure quality and comprehensive product documentation.
• Lead monitoring of test execution across multiple code branches and multiple platforms.
• Research, Develop and/or Recommend tools to assist SQA Engineers and QA Analysts in test planning, execution and reporting.
• Utilise tools such as code coverage tools to assess the coverage of test suites and make recommendations for additional test cases.

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We Want You:

Unlock the future of finance with BET Software! We're on the lookout for a dynamic Payments Consultant to join our team in Durban. In this role, you'll be at the forefront of fintech innovation, using your expertise to navigate the complex landscape of payments. As a key player in our financial technology company, you'll not only ensure seamless customer transactions but also champion compliance with regulatory standards and industry benchmarks. If you're passionate about shaping the future of payments and thrive in a fast-paced environment, we want to hear from you. Join us now.

You Bring:

• Relevant Degree/Diploma in Business, Finance or a related field (required).
• Knowledge of PASA, SARB, PIB and FIC regulations.
• Knowledge of VISA, Mastercard, ACH and relevant payment methods.
• A minimum of 2+ years of payments management experience, preferably within the e-commerce industry.
• Strong understanding of payment processing technologies, gateways, and fraud prevention.
• Knowledge of payment compliance standards and data security best practices.
• Excellent analytical and problem-solving skills.
• Proficiency in data analysis tools and payment-related software.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a cross-functional team environment.
• Attention to detail and a commitment to delivering a superior payment experience.
• Ability to multi-task in a deadline-driven environment and show initiative.
• Strong organisational and resourceful capabilities.
• High levels of attention to detail and resilience.

What You’ll Do:

Payment Strategy:

• Develop and implement a comprehensive payment strategy aligned with the business goals. Remain up to date on relevant industry, consumer protection, and banking and advertising regulations to ensure an ongoing ability to provide sound compliance advice.
• Analyse industry trends and emerging payment technologies to stay competitive. 

Payment Processing: 

• Oversee all aspects of payment processing, including credit card transactions, digital wallets, ACH transfers, and other payment methods.
• Assess and improve payment processes to enhance efficiency and reduce transactions.
• Monitor payment gateways, merchant accounts, and payment service providers to ensure reliability and security.

Fraud Prevention: 

• Implement fraud prevention measures and continuously assess and improve them to protect against fraudulent activities.
• Collaborate with risk management teams to detect and mitigate payment-related risks.

Payment Experience Optimization:

• Work with UX/UI teams to improve the payment checkout process for customers, reducing friction and abandoned carts.
• Analyse customer feedback and data to identify and resolve payment-related issues promptly.

Vendor Management:

• Evaluate and select payment service providers, negotiate contracts, and manage vendor relationships.
• Monitor vendor performance and ensure compliance with service level agreements.

Compliance and Security:

• Stay updated on payment industry regulations, such as PCI DSS, GDPR, and other relevant standards.
• Ensure our payment processes are compliant and secure, conducting regular audits and assessments.

Reporting and Analytics:

 

• Generate and analyse payment-related data and reports to identify trends, anomalies, and opportunities for improvement.
• Provide actionable insights to management and stakeholders.

Payment System Integration:

• Collaborate with IT and development teams to integrate payment systems seamlessly into our e-commerce platform.
• Troubleshoot and resolve any technical issues related to payment processing.

Customer Support:

• Assist customer support teams in resolving payment-related customer inquiries and issues.
• Develop and maintain a knowledge base for payment-related FAQs.

Visa and Mastercard Knowledge:

• Demonstrate expertise in Visa and Mastercard payment systems, rules, and procedures

Technology Proficiency:

• Banking is increasingly reliant on technology. The consultant should understand banking software’s, data analytics, and digital banking solutions, particularly in the context of chargeback and dispute resolution systems.

Market Analysis:

• They should be skilled in market analysis and can provide insights and market trends, including how these relate to chargeback and dispute trends.

Chargeback and dispute:

• Handles customer disputes, maintains chargeback records, assists with the necessary documentation, and ensures our basis point remains below the accepted threshold.

Living our spirit:

As a Payments Consultant within our innovative company, embodying our core values is key to driving our collective success:

• Maintain accountability by ensuring that your role as a payment’s consultant is carried out in an ethical and compliant manner.
• Lead the way for developing and implementing comprehensive payment strategies aligned with our business objectives.
• Continuously staying abreast of evolving industry regulations and emerging technologies, this ensures we provide cutting-edge solutions which are compliant with the highest standards.
• Embrace the ever-evolving landscape by analysing trends and new technologies, ensuring we stay competitive and innovative in delivering seamless payment experiences to our customers.
• Successful collaboration is crucial for the team's achievements and the business's overall prosperity. Strive to amalgamate expertise from different teams, whether it's partnering with UX/UI Designersto improve payment processes or collaborating with risk management to fortify fraud prevention strategies. Together, our unified efforts ensure that every transaction reflects our steadfast commitment to maintaining high standards and security.
• Embrace your individuality, leveraging your skills to continuously improve our payment processes while ensuring compliance and security standards are met.
• Embodying these values isn't just about excelling in your role, it's about contributing to a vibrant team culture where every Team Member's distinct strengths and perspectives combine to create an environment of excellence and continuous growth.

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We Want You:

Ready to be the frontline hero ensuring the seamless operation of our cutting-edge software systems? BET Software is on the hunt for two Application Support Analysts L1 to tackle challenges head-on. Your mission: identify and resolve issues, perform troubleshooting with precision, and take decisive actions based on SOPs. In this 24/7 operation, your commitment to live support is crucial. If you're ready to thrive in a dynamic environment and make a real impact, seize this opportunity. Apply now and be the catalyst for operational excellence!

You Bring:

• 0-1-year experience on an IT service desk.
• Preferred qualification in IT: Computer Engineering OR Software Programming (Degree or Diploma).
• Strong written and verbal communication skills.
• Good interpersonal skills and technical capabilities.
• Excellent problem-solving and attention to detail.
• Ability to multi-task in a deadline-driven environment and show initiative.
• Strong organisational and resourceful capabilities.
• High levels of attention to detail and resilience.
• Exposure and experience with monitoring tools such as Dynatrace/ Elastic / Grafana and Prometheus etc. (advantageous)
• Experience in ITIL Foundation. (advantageous)

What You’ll Do:
Monitoring and Control

• Monitor and refine metrics to be used as a baseline for monitoring.
• Ensure the correct tools/access/visibility is established to ensure effective monitoring.
• Identify the proper escalation procedure and execute it when deviations occur.
• Follow up to ensure reports/incidents have been received and are being evaluated.
• Escalate if reports/incidents are not resolved within the time span agreed.
• Ensure storage and archiving processes are functioning correctly.
• Alert all relevant teams of any major downtime or maintenance and follow through until resolution.
• Ensure systems are tested efficiently and effectively and errors are raised timeously.

Trouble Shooting

• Actively seek to provide as much information as possible to the relevant teams within the shortest time.
• Use remote tools as appropriate.
• Use diagnostic tools/techniques and SOPs
• Identify the relevant data to manage the alert/incident/issue and inform the relevant teams.
• Refer the alert/incident/issue to the relevant party.
• Manage the incident queue for escalation to the second line support where necessary, including triage and re-prioritisation.
• Identify and fix typical software issues with setup, functioning, and user error.
• Adhere to established protocols for resolving issues.

Problem Solving

• Identify areas of improvement and recommend improvements.
• Escalate statistics to management indicating the impact of these changes or the lack of change.
• Identify the need for new SOP’s or SOP updates.
• Create or update relevant documents as more information becomes available.
• Identify and record trends, and performance patterns that can be analysed to provide useful analytics.

End-User Support:

• Offer first level support assistance through a variety of channels, such as WhatsApp chats, email, skype and phone.
• Help customers with questions and problems pertaining to software support related queries.
• Give customers clear instructions and walk them through the troubleshooting process.

Issue Management and Logging:

• Precisely record and keep track of customer complaints, incidents, and service requests inside the support system.
• Follow the support triage guidelines effectively and efficiently when dealing with support related queries, where necessary escalate to Level 2 support or other pertinent teams.

Knowledge Base Maintenance:

• Create and maintain instructions and documents to assist in managing the support knowledge base.
• Keep yourself informed about current trends and industry knowledge to ensure you are delivering solutions and performing in line with the latest support industry trends.

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We Want You:

Embark on a transformative journey as a Senior Software Quality Analyst at BET Software in Cape Town! As a crucial member of our dynamic team, you'll play a pivotal role in enhancing overall quality assurance outcomes. Your expertise will be instrumental in meticulously planning, controlling, and executing manual testing, supporting diverse development methodologies such as Agile, Scrum, Waterfall, and hybrid processes. If you're ready to channel your skills into shaping exceptional software quality, seize this opportunity and apply now. Join us, where your experience meets limitless possibilities!

You Bring:

• BSc, BCom, N.Dip.
• ISTQB Advanced certified. (Advantages) 
• At least 5 years of QA related experience.
• Previous experience as a Software quality analyst.
• High-level analytical skills.
• Advanced written and verbal communication skills.
• Critical thinker.
• Ability to project manage.
• Proficient in MS Office software.
• Detail oriented

What You’ll Do:

Responsibilities:

• Provides structured approach to test planning and execution for validation of daily data extracts and reports that support critical business functions for Cenlar clients.
• Creates test architecture and test strategies early enough to drive software development and testing approach; this practice should be able to morph into Agile and Test-Driven Development.
• Documents QA and Test Procedures and recommends updates to QA processes.
• Write functional test cases for new enhancements & subsequently automate them.
• Ensure overall application test coverage.
• Understand requirements and provide estimations.
• Ensures that QA procedures and processes are followed across all QA activities BAU or Projects.
• Develops and maintains Regression Test Strategy to ensure frequent production changes are properly tested.
• Participates in business and functional requirements and technical design reviews to develop understanding of testing requirements, creates test plans and schedules.
• Provides management level updates on QA Testing, Defects and Risks including key Metrics.
• Works very close as a part of the agile team and develop a strong understanding of the project and testing objectives.
• Participates in troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution.
• Documents, tracks, and escalates issues as appropriate, using Jira and other such tools.
• Supports testing and/or application deployment during the off-hours for “validation testing”.
• Performs risk-based testing when appropriate.
• Works on multiple projects at the same time and be able to meet project milestones.

Behavioural Outputs:

Communication

• Displays a positive attitude.
• Works with integrity by ensuring all communication is honest, accurate and complete.
• Provides appropriate feedback to stakeholders and team members.
• Identifies what needs to be communicated.
• Identifies the pace at which communication and updates as required.
• Immediately informs management and relevant stakeholders of any roadblocks which may cause delays or ability to complete assigned tasks.
• Assist stakeholders with queries and escalates to management as required.

Adaptably Resilient

• Adapts to change and is open to new ideas and willing to take on new responsibilities.
• Able to handle pressure and can effectively adjust plans to meet changing needs/demands.
• Changes his/her interpersonal style and approach based on the circumstances.
• Adapts behaviour to maintain cooperative relationships with others.
• Accepts changes to task, plans and procedures in order to align with strategic direction of the organisation and appropriately adjusts behaviour and activities to changing conditions.
• Maintains a positive attitude in the face of change.
• Ensures arrangements are made when unable to be on time or unable to work overtime.

Decision Making Quality

• Makes confident, timely, fact-based decisions drawing on a broad range of resources through collaboration with others.
• Ensures others understand the decision before moving forward.
• Considers short- and long-term implications of the decision.
• Able to logically defend and explain judgements and decisions.
• Takes steps to accurately define the problem before seeking a solution.
• Bases decisions and evaluations on a careful and systematic review of relevant facts and information.

Resourceful and improving

• Generates new ideas and challenges the status quo, takes risk, supports change and encourages innovation.
• Identifies opportunity to create new ideas and innovate or improve efficiencies wherever possible.
• Solves problems through questioning the status quo.
• Is open to criticism and identifies areas for improvement of self and team or process.
• Explains challenges when faced with conflicting instruction.

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We Want You:

We’re searching for a Software Quality Analyst 2 to join BET Software in Cape Town! As a key player in our team, you'll take the lead in conducting manual functional testing on projects, showcasing your capability and experience as a seasoned test lead. Your involvement spans across the entire QA process, allowing you to lead high-complexity projects from initiation to completion. Additionally, you'll contribute to test process improvement initiatives, making a lasting impact on our quality assurance practices. If you're prepared to leverage your skills in shaping outstanding software quality, don't miss out on this opportunity. Apply now and be part of our dynamic team where innovation meets excellence!

You Bring:

• BSc, BCom, N.Dip.
• ISTQB Foundation Certified. (Advantages) 
• At least 3 years of QA related experience.

What You’ll Do:

• Apply approaches to achieving effective test coverage.
• Define regression testing strategies.
• Initiate test process improvements and governance.
• Review test basis and extract test requirements.
• Produce test plans and test completion reports.
• Execute test cases and log defects.
• Conduct retesting and regression testing.
• Leverage best practice and test design techniques.
• Maintain the regression test pack.
• Mentor more junior resources.
• Contribute to training initiatives and knowledge sharing within the team.
• Conduct basic API testing.

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We Want You:

We’re searching for a Software Quality Analyst 2 to join BET Software in Cape Town! As a key player in our team, you'll take the lead in conducting manual functional testing on projects, showcasing your capability and experience as a seasoned test lead. Your involvement spans across the entire QA process, allowing you to lead high-complexity projects from initiation to completion. Additionally, you'll contribute to test process improvement initiatives, making a lasting impact on our quality assurance practices. If you're prepared to leverage your skills in shaping outstanding software quality, don't miss out on this opportunity. Apply now and be part of our dynamic team where innovation meets excellence!

You Bring:

• BSc, BCom, N.Dip.
• ISTQB Foundation Certified. (Advantages) 
• At least 3 years of QA related experience.

What You’ll Do:

• Apply approaches to achieving effective test coverage.
• Define regression testing strategies.
• Initiate test process improvements and governance.
• Review test basis and extract test requirements.
• Produce test plans and test completion reports.
• Execute test cases and log defects.
• Conduct retesting and regression testing.
• Leverage best practice and test design techniques.
• Maintain the regression test pack.
• Mentor more junior resources.
• Contribute to training initiatives and knowledge sharing within the team.
• Conduct basic API testing.

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We Want You:

We're seeking an exceptional IT Helpdesk Technician L2 to join our dynamic team at BET Software in Johannesburg. If you're passionate about providing top-notch Level 2 technical support to our internal users within the Hollywood Group, then this opportunity was tailor-made for you. With a focus on excellence, you'll be the go-to expert for all things IT, ensuring seamless support through our ITSM ticketing system. From remote desktop assistance to handling a wide range of Window applications, including VoIP, Surveillance, and tackling network faults, as well as network issues, and user administration, your skills will be at the heart of our IT Helpdesk Department. If you're up for an exhilarating challenge and ready to make a difference – this role is calling your name. Will you answer it?

You Bring:

• Matric
• Required relevant qualifications in IT.
• IT Certification or course preferably A+, N+ from a recognised institution.
• At least 2 years’ experience in a service desk/help desk environment, infrastructure remote support.
• Experience with service-level agreements and ticket management tools.
• Experience in networking and telecommunications.
• Experience in Microsoft suite applications.
• A+ & N+ qualification from CompTIA (advantageous).
• 0365 and Azure (advantageous).
• ITIL Foundation certification (advantageous).

What You’ll Do:

Technical support

• Performs general problem solving and assistance on diverse software applications and hardware systems for Hollywood Group/BET Software users.
• Management of ITSM ticketing system aligned with ITIL framework, Reporting, and time management.
• Communicate disruption in connectivity and service interruptions by sending connectivity and backup alerts.
• Communicate, when necessary, with stakeholders or 3rd party vendors to obtain any assistance required.
• Administer, install, configure, and troubleshoot the MS operating systems and products installed on those systems including Office 365.
• Troubleshooting of telecommunications, including DSL lines, all fibre lines and wireless backup mediums, LTE and P2P Wireless broadband connections.
• Troubleshoot and repair hardware-related faults.
• Handle escalations related to IT infrastructure issues, including coordinating with Level 3 support teams and external vendors to resolve complex technical issues.
• Administer user accounts on Active Directory, including creating, modifying, and disabling accounts as needed.
• Communicate disruption in connectivity and service interruptions by sending connectivity and backup alerts.
• Installation and maintenance of network and standalone printers.
• Troubleshoot network connectivity including LAN, WAN, and Hardware faults.
• Knowledge of a wide range of computer systems software, applications, hardware, networking, anti-virus products and communications.
• Troubleshooting of VPN connections using Fortinet solutions.
• Provide basic end-user training.
• Adhere to clearly defined Escalation Matrices and ITSM RACI.
• Physical effort may be required.

Administration

• Management of customer escalations to provide service excellence.
• Drafting relevant SOPs that will improve business operations and increase team efficiency.
• Troubleshoot and respond to Multichannel Tickets logged within the required response and resolution as aligned to the Service Level Agreements (SLA).
• Update Ticket entries with clear informative written English, without jargon or the use of acronyms.
• Log all time correctly and accurately in the ticketing system.
• Assign tickets correctly according to priority and technician skill sets.
• Audit old tickets (On -hold, Pending, Stale, Breached, and 5 days and older), ensuring the team keeps these tickets at a minimum.
• Reporting on daily tasks completed and stumbling blocks.

Customer Centricity

• Feedback to customers on the status of all unresolved queries.
• Ensure the protection of all user’s data in compliance with company policies.
• May be required to visit various Customer sites (Betting branches, Racecourses, offices and Stadiums) for physical equipment troubleshooting.

Team Work

• Constructively participate as a member of the wider IT Department.
• Undertake any other tasks or once-off projects which may be assigned from time to time.
• Provides individual and/or group instruction and training to Level 1s, and/or Graduates on new or updated technologies.
• May lead lower graded Team members i.e. Level 1s, and/or Graduates in performing the same or similar type of work.
• Must follow the handover process at the end of the shift.
• May participate on technology projects with large scope and broad organisational impact.
• Performs varied technical assistance and maintenance duties; maintains and updates record keeping system; documents projects; writes and maintains user instructions for all BET Software services and third-party products.

Key skills/attributes/position specific competencies:

The following indicates what would typically be expected for this role at a competent level:

• After hours availability for critical support when required.
• Knowledge of Microsoft Desktop and server applications.
• Knowledge of computer hardware and peripherals and basic networking (LAN, VPN).
• Excellent written and verbal communication skills – especially writing professional reports.
• Strong telephonic and written etiquette.
• Information technology system support skills.
• Excellent Microsoft Office skills.
• Knowledge of network troubleshooting skills.
• Professional and punctual approach.
• Commitment to customer service and exceptional attention to details.
• High level of integrity and confidentiality.
• Able to work under pressure.
• Highly self-motivated.
• Systems troubleshooting.
• Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts.

Living the spirit:

The job obligations of an IT Helpdesk Technician L2 go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of Global Support and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:

• Continuously embracing the power of teamwork to overcome challenges and find innovative solutions to make a positive impact within the Global Support Team. Take the initiative to make improvements.
• Encouraging a supportive and inclusive environment where every team member's contribution is valued. It’s always important to remember that success is a collective achievement, and we celebrate it as a team.
• Support Junior IT Helpdesk Technicians/Interns and share your knowledge to help them upskill and develop in their role and career.
• Lead by example, encouraging authenticity and openness among the team.
• Uphold high moral and ethical standards in all your actions and decisions.
• Take ownership of complex issues, driving them to resolution and ensuring accountability for your work.
• Embrace each day as an opportunity to learn and grow in the ever-evolving field of IT. Every day brings a new adventure in troubleshooting and finding solutions for our clients and greater team.
• Be willing to explore new approaches and technologies, pushing the boundaries of what is possible in IT support.
• Uphold the importance of remaining accountable for your actions and decisions.
• Assume responsibility for all duties and responsibilities, ensuring that they are accomplished to the best of your ability. It is critical to remember that even when assisting other departments, you are still representing Global Support. Your work will represent the Global Support Team as a whole.

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We Want You:

Calling all technical superheroes! BET Software is searching for a Senior IT Helpdesk Technician to join our dynamic team in Johannesburg. As the backbone of our IT support, you'll provide top-tier technical assistance to our internal users across the Hollywood Group. Your expertise will shine as you navigate IT Helpdesk services through an ITSM ticketing system, deliver remote desktop support for a range of Windows applications, including VoIP and Surveillance, and tackle network faults with finesse. Collaborating closely with Level 1 and 2 technicians, you'll ensure seamless operations while upholding the highest standards of IT Helpdesk excellence. Ready to unleash your superpowers? Apply now and become a part of our All-Star team.

You Bring:

• Matric
• Required relevant qualifications in IT or A+, N+ certification from a recognised institution.
• At least +3 years’ experience in a Service Desk/Helpdesk environment, infrastructure remote support.
• Exposure and experience within an IT Helpdesk service desk.
• Degree or Diploma in Information Technology (advantageous).
• CompTIA A+, N+ (advantageous).
• Azure Certification (advantageous).
• Microsoft 0365 Certification (advantageous).
• ITIL Foundation certification (advantageous).
• Experience with service level agreements and client database maintenance (advantageous).
• Experience in Networking, Telecoms, and Microsoft applications (advantageous).

What You’ll Do:

• Act as an escalation point for technical support for all IT Helpdesk services.
• Management of ITSM ticketing system aligned with ITIL framework, reporting, and time management.
• Management of any escalations relating to IT infrastructure.
• Ability to administer user accounts on Active Directory.
• Manage escalations related to IT infrastructure, including coordinating with Level 2 and Level 3 support teams and external vendors to resolve complex technical issues.
• Monitor and communicate connectivity disruption, service interruption, and backup alerts to the business promptly.
• Interacts when necessary, with stakeholders or 3rd party vendors to obtain any assistance required.
• Provide feedback to Senior management and Execs on the status of all unresolved queries escalations.
• Previous knowledge of implementing methods and techniques in developing and delivering training on software applications and solutions for the Junior IT Personnel. Training them using proper and safe work procedures.
• May be required to visit various customer sites (betting branches, racecourses, offices and stadiums) for physical equipment troubleshooting and installation.

Customer Centricity

• Feedback to customers on the status of all unresolved queries.
• Ensure the protection of all user’s data in compliance with company policies.
• Follow up on customer escalations from cradle to grave .

Team Work

• Constructively participate as a member of the wider IT Department.
• Undertake any other tasks or once-off projects which may be assigned from time to time.

Key skills/attributes/position specific competencies:

The following indicates what would typically be expected for this role at a competent level:

• After-hours availability for critical support where required.
• Knowledge of Microsoft Desktop and server applications.
• Knowledge of computer hardware and peripherals and basic networking (LAN, VPN).
• Excellent written and verbal communication skills – especially in writing professional reports.
• Strong telephonic and written etiquette.
• Information technology system support skills.
• Excellent Microsoft Office skills.
• Negotiation and networking skills.
• Professional and punctual approach.
• Commitment to customer service and exceptional attention to detail.
• High level of integrity and confidentiality.
• Able to work under pressure.
• Highly self-motivated.
• Systems troubleshooting
• Information-seeking.
• Problem-solving.
• Personal development.
• Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts.
• High level of ethics to ensure corporate responsibility.

Living the Spirit:

Build on KMDB and Documentation Reporting

• Compile technical standard operating procedures for all known errors.
• Compile and provide daily incident, service request, and change management reporting.
• Compile and verify printer audits: Printer readings and printer locations
• Maintain records and prepare clear, complete, and concise reports.

Technical support

• Assists in troubleshooting technical problems reported or escalated, including software, hardware, communications, network‐related problems and third-party products for Hollywood Group/BET Software end users.
• Independently resolves routine problems; recognises problems which require a higher level of expertise.
• Provides maintenance support and repairs on desktop computer systems; installs operating system upgrades; configures system software; monitors hardware, mobile devices, audio visual, and software performance.
• Builds and assembles personal computers.
• Analyses system failures, notifies appropriate personnel, and takes appropriate action.
• Assists with network design and strategic planning.
• Define root causes and offer technical specialist solutions to the rest of the team.
• Provider of new fixes that are documented for use by Grads, Tier 1 , and Tier 2 personnel.
• Perform a variety of specialised technical tasks in the installation, maintenance, and repair of information technology and telecommunication systems.
• Configures, documents and distributes new equipment and software to users; maintains records, including a complete and updated inventory of all computer equipment, data communication equipment, and network software versions.
• Proven record in developing work plans, procedures, and schedules to ensure assignments/projects are completed in a timely and efficient manner.
• Assists in providing end user training for equipment and software within scope of network operations.
• A researcher and evaluator of various hardware and software technologies; assisting with analysis and recommendation of hardware/software solutions.
• Installation and maintenance of network and standalone printers.
• Troubleshoot network connectivity including LAN, WAN, and hardware faults.
• Assist with antivirus products.
• Troubleshooting of VPN connections using Fortinet solutions.
• Troubleshoot and respond to Multichannel Tickets logged within the required response and resolution Service Level Agreements (SLA).
• Update Ticket entries with clear informative written English, without jargon or the use of acronyms.
• Log all issues correctly and accurately in the ticketing system.
• Proven knowledge of methods, tools, and techniques of testing, troubleshooting, problem solving, at a Senior Information Technology level.

The job obligations of a Senior IT Helpdesk Technician go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of Global Support and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:

• Continuously embracing the power of teamwork to overcome challenges and find innovative solutions to make a positive impact within the Global Support Team. Take the initiative to make improvements and guide change management within the team.
• Empower and enable team members to be themselves, fostering an environment where individual strengths shine.
• Act as a mentor and coach to junior and intermediate team members, fostering their growth and development.
• Lead by example, encouraging authenticity and openness among the team and promoting a collaborative and inclusive work environment.
• Demonstrate expert-level conflict resolution skills, resolving complex team dynamics and technical disputes constructively.
• Approach each day with a strategic mindset, identifying long-term opportunities for improvement within the IT Helpdesk Team.
• Exhibit strong leadership in crisis situations, guiding the team through challenging and high-pressure scenarios.
• Uphold high moral and ethical standards in all your actions and decisions.
• Embrace each day as an opportunity to learn and grow in the ever-evolving field of IT. Every day brings a new adventure in troubleshooting and finding solutions for our clients and greater team.
• Assume responsibility for all duties and responsibilities, ensuring that they are accomplished to the best of your ability. It is critical to remember that even when assisting other departments, you are still representing Global Support. Your work will represent the Global Support Team as a whole.

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We Want You:

We're seeking an exceptional IT Helpdesk Technician L2 to join our dynamic team at BET Software in Johannesburg. If you're passionate about providing top-notch Level 2 technical support to our internal users within the Hollywood Group, then this opportunity was tailor-made for you. With a focus on excellence, you'll be the go-to expert for all things IT, ensuring seamless support through our ITSM ticketing system. From remote desktop assistance to handling a wide range of Window applications, including VoIP, Surveillance, and tackling network faults, as well as network issues, and user administration, your skills will be at the heart of our IT Helpdesk Department. If you're up for an exhilarating challenge and ready to make a difference – this role is calling your name. Will you answer it?

You Bring:

• Matric
• Required relevant qualifications in IT.
• IT Certification or course preferably A+, N+ from a recognised institution.
• At least 2 years’ experience in a service desk/help desk environment, infrastructure remote support.
• Experience with service-level agreements and ticket management tools.
• Experience in networking and telecommunications.
• Experience in Microsoft suite applications.
• A+ & N+ qualification from CompTIA (advantageous).
• 0365 and Azure (advantageous).
• ITIL Foundation certification (advantageous).

What You’ll Do:

Technical support

• Performs general problem solving and assistance on diverse software applications and hardware systems for Hollywood Group/BET Software users.
• Management of ITSM ticketing system aligned with ITIL framework, Reporting, and time management.
• Communicate disruption in connectivity and service interruptions by sending connectivity and backup alerts.
• Communicate, when necessary, with stakeholders or 3rd party vendors to obtain any assistance required.
• Administer, install, configure, and troubleshoot the MS operating systems and products installed on those systems including Office 365.
• Troubleshooting of telecommunications, including DSL lines, all fibre lines and wireless backup mediums, LTE and P2P Wireless broadband connections.
• Troubleshoot and repair hardware-related faults.
• Handle escalations related to IT infrastructure issues, including coordinating with Level 3 support teams and external vendors to resolve complex technical issues.
• Administer user accounts on Active Directory, including creating, modifying, and disabling accounts as needed.
• Communicate disruption in connectivity and service interruptions by sending connectivity and backup alerts.
• Installation and maintenance of network and standalone printers.
• Troubleshoot network connectivity including LAN, WAN, and Hardware faults.
• Knowledge of a wide range of computer systems software, applications, hardware, networking, anti-virus products and communications.
• Troubleshooting of VPN connections using Fortinet solutions.
• Provide basic end-user training.
• Adhere to clearly defined Escalation Matrices and ITSM RACI.
• Physical effort may be required.

Administration

• Management of customer escalations to provide service excellence.
• Drafting relevant SOPs that will improve business operations and increase team efficiency.
• Troubleshoot and respond to Multichannel Tickets logged within the required response and resolution as aligned to the Service Level Agreements (SLA).
• Update Ticket entries with clear informative written English, without jargon or the use of acronyms.
• Log all time correctly and accurately in the ticketing system.
• Assign tickets correctly according to priority and technician skill sets.
• Audit old tickets (On -hold, Pending, Stale, Breached, and 5 days and older), ensuring the team keeps these tickets at a minimum.
• Reporting on daily tasks completed and stumbling blocks.

Customer Centricity

• Feedback to customers on the status of all unresolved queries.
• Ensure the protection of all user’s data in compliance with company policies.
• May be required to visit various Customer sites (Betting branches, Racecourses, offices and Stadiums) for physical equipment troubleshooting.

Team Work

• Constructively participate as a member of the wider IT Department.
• Undertake any other tasks or once-off projects which may be assigned from time to time.
• Provides individual and/or group instruction and training to Level 1s, and/or Graduates on new or updated technologies.
• May lead lower graded Team members i.e. Level 1s, and/or Graduates in performing the same or similar type of work.
• Must follow the handover process at the end of the shift.
• May participate on technology projects with large scope and broad organisational impact.
• Performs varied technical assistance and maintenance duties; maintains and updates record keeping system; documents projects; writes and maintains user instructions for all BET Software services and third-party products.

Key skills/attributes/position specific competencies:

The following indicates what would typically be expected for this role at a competent level:

• After hours availability for critical support when required.
• Knowledge of Microsoft Desktop and server applications.
• Knowledge of computer hardware and peripherals and basic networking (LAN, VPN).
• Excellent written and verbal communication skills – especially writing professional reports.
• Strong telephonic and written etiquette.
• Information technology system support skills.
• Excellent Microsoft Office skills.
• Knowledge of network troubleshooting skills.
• Professional and punctual approach.
• Commitment to customer service and exceptional attention to details.
• High level of integrity and confidentiality.
• Able to work under pressure.
• Highly self-motivated.
• Systems troubleshooting.
• Able to work on a rotational shift basis to cover weekend support. There will be night shifts required, including graveyard shifts.

Living the spirit:

The job obligations of an IT Helpdesk Technician L2 go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of Global Support and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:

• Continuously embracing the power of teamwork to overcome challenges and find innovative solutions to make a positive impact within the Global Support Team. Take the initiative to make improvements.
• Encouraging a supportive and inclusive environment where every team member's contribution is valued. It’s always important to remember that success is a collective achievement, and we celebrate it as a team.
• Support Junior IT Helpdesk Technicians/Interns and share your knowledge to help them upskill and develop in their role and career.
• Lead by example, encouraging authenticity and openness among the team.
• Uphold high moral and ethical standards in all your actions and decisions.
• Take ownership of complex issues, driving them to resolution and ensuring accountability for your work.
• Embrace each day as an opportunity to learn and grow in the ever-evolving field of IT. Every day brings a new adventure in troubleshooting and finding solutions for our clients and greater team.
• Be willing to explore new approaches and technologies, pushing the boundaries of what is possible in IT support.
• Uphold the importance of remaining accountable for your actions and decisions.
• Assume responsibility for all duties and responsibilities, ensuring that they are accomplished to the best of your ability. It is critical to remember that even when assisting other departments, you are still representing Global Support. Your work will represent the Global Support Team as a whole.

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We Want You:

• Step into a realm of innovation and excellence with the exciting opportunity to become a Technical Lead at BET Software. As a pivotal member of our dynamic team, you'll play a crucial role in planning, designing, and leading the execution of technical solutions that drive transformative change within our software development team. Reporting to the Software Delivery Lead, you'll be the technical expert, bringing a profound understanding of technology, systems architecture, data structures, and data sources to the forefront. If you're eager to unleash your expertise and contribute to the creation of cutting-edge solutions, seize this chance and apply now. Join us on a journey where your skills meet boundless possibilities!

You Bring:

• A minimum of 7 years’ experience within a development environment.
• Proficiency in architectural design principles and fundamental concepts.
• Demonstrated mentoring/leadership skills.
• Detailed knowledge of the SDLC and management of software projects.
• Excellent communication, motivational and interpersonal skills.
• Strong attention to detail.

What You’ll Do:
Technical Leadership

• Provide technical leadership to the team through collaboration sessions and knowledge sharing initiatives.
• Engage regularly with software architects in order to ensure the development within the team is according to architectural guidelines.
• Work with other developers, designers/analysts, and architects to make sure that the solutions meet application requirements and performance goals.
• Ensure checked in code is reviewed to ensure standards are met and the code base is sound.
• Ensure that all technical solutions that are rolled out consider compatibility with other environments and dependencies; have a high usability factor; are reliable to reduce down time and perform at maximum efficiency during peak periods of usage; consider security at its highest level (third party attacks; data protection etc).
• Drive the adoption of processes within the team which consider and meet the expectations of technical throughput rates and responses; processing times; effective resource utilization during operation and where the system or solution ensures maximum operational capacity requirements are met.

Quality of Software Implementation

• Ensure rigorous testing of any solution before deployment and create standards and processes within the team to align to these.
• Ensure the delivery of a complete and technically appropriate solution which covers all the agreed specified tasks and user objectives and has been tested thoroughly.
• Ensure relevant documentation is provided to support teams to reduce development support load.
• Where possible work to develop and implement a quality mechanism for the solution to analyse its own faults and provide reports prior to a critical failure.
• Develop the solution in a manner which supports modification for future developers thereby reducing the numbers of defects or negatively affecting system quality.

Initiative and Innovation

• Implement improved processes that have a positive effect on the team’s performance and company bottom line.
• Technical problems and opportunities are anticipated and dealt with immediately considering any technical dependencies.
• Take an active involvement in problem resolution and where necessary works after hours to ensure that problems are resolved.
• Shows foresight to prevent errors or delays in projects.
• Demonstrate initiative by understanding, acquiring and implementing new knowledge and skills both within team and to the wider group.
• Incorporates the new abilities into the day to day operational activities to improve performance of products and systems.
• Ensure techniques, technologies, tools and processes used are in line with industry best practices.
• Generates new ideas and challenges the status quo, takes risk, supports change and encourages innovation.
• Searches for opportunity to create new ideas and innovate or improve efficiencies wherever possible.
• Solves problems through questioning the status quo.
• Adapts to change by having a growth mindset, handling pressure well and demonstrating resilience.
• Ensure quality decisions are made by collaborating with others, considering the possible short and long term implications, and basing decisions on a careful and systematic review of all the information.

Knowledge Share

• Identify team members requiring a specific knowledge, skill or understanding and seek ways to impart or upskill the team members through coaching and mentorship.
• Verify the knowledge has been imparted successfully and if not, take steps to rectify gaps in transfer of the knowledge

Coaching/Mentoring

• Provides guidance, training, and problem-solving assistance to other Team Members from a technical point of view.
• Mentors and contributes to the growth of junior, intermediate and senior team members.
• Designs and delivers end-user training and training materials

Living the Spirit:

• Actively drives a culture of collaboration and open communication within the team.
• Actively promotes authenticity and drives the spirit of diversity, inclusion, equity and belonging within the team.
• Actively drives a culture of versatility and adaptability by modelling and encouraging team members to support each other not only within the department, but within the business as a whole.
• Actively become a change agent and drive continuous learning within the team thus ensuring that the team approaches all tasks or challenges with enthusiasm and proactivity.

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We Want You:

We are searching for a technical mastermind, an expert communicator and a natural leader. Head of Software Development, do you have what it takes to develop and deliver a strategic technological vision and direction for software development in a fast-paced industry? Can you lead and manage the software development process, as well as guide talented Teams to deliver software, and architecture that meets the needs of customers while positioning us ahead of our competitors? Then we have an incredible opportunity for you.

At BET Software, you’ll work with a dynamic and diverse leadership Team to implement and maintain a continuous improvement plan for software development to drive consistent standards and approaches throughout our Teams. You will work across the Software Development Life Cycle ensuring that our Team are using the latest and best technologies to keep our solutions at the forefront of the sports betting and gaming industry.

You Bring:

• At least 5 years’ experience managing Software Development Teams and Team Leads.
• At least 10 years in a technical role within the IT Software Development industry.
• Degree/diploma in IT or related certification.
• Innovative and strategic mindset, open to building resources and investigating new technologies fit for business.
• Experience ensuring timely project delivery.
• Strong stakeholder relationship management skills.
• Ability to work under pressure and in a fast-paced, growing environment.
• Strong planning and organisational skills.
• Reporting skills at executive management and board level.

What You’ll Do:

• Provide technical and architectural guidance to the Team.
• Ensure development standards and SDLC is adhered to by the Team.
• Ensure that the skills and experience of Teams are consistent with technological and business needs for current and future services.
• Manage the design, delivery and continuous improvement of IT solutions across the organisation in support of increasing the organisation’s levels of automation and innovation.
• Partner with individual operational departments to provide technical solutions to business requirements, manage expectations and ensure the delivered solution is fit for purpose and is delivered on time, based on provided deadlines.
• Utilise a variety of the technical tools that are provided to ensure maximum effectiveness of IT solutions. These tools will be based on industry best practices.
• Be a leader that sets the standard and expectations through example in his/her conduct, work ethic, integrity and character. Must be an inspiration to others and set a level of coding standards that need to be a benchmark for others to follow.
• Demonstrate the ability to successfully develop, adapt and deliver software solutions utilising skills in software design, program design & development using the latest software development methodologies. Effectively document these solutions for maintenance and hand these over for support.
• Take full responsibility of tasks and projects assigned and make the necessary corrections to bring these projects into alignment with business expectations.
• Lead discussions in the adoption of new technologies and be part of a committee dedicated to the continuous improvement of internal coding standards.
• Ensure that the stakeholders are completely aware of the effectiveness of the solution and are trained in the correct use of the delivered software.
• Create and maintain a positive and professional environment conducive to software development and mentoring.
• Report on software project deliverables to ensure all stakeholders are kept up to date on progress and ensure that deadlines are met.
• Demonstrate strong communication skills, both verbal and written. Willingness to work overtime to ensure the delivery of projects assigned and communicate effectively when timelines are in danger of not being met.
• Mentor Junior and Intermediate Developers by periodically reviewing checked in code to ensure that the standards expected are met and the logic within the code base is sound.

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We Want You:

 

Can you take the helm of our Software Business Intelligence Delivery Teams and steer them towards strategic success? Step into the role of BI & Data Manager at BET Software. Collaborate closely with leads to masterfully manage software development projects, influencing product development and spearheading change initiatives. Pioneer BI and Data standards, processes, and best practices, ensuring the delivery of scalable, high-quality software. Drive innovation by introducing cutting-edge technologies and processes, showcasing your leadership prowess across business verticals. Seize the opportunity to oversee the development, organisation, and security of data systems, ensuring effective and timely data management. Ready to lead the way in data excellence? Apply now and become a key player in our dynamic team!

You Bring:

• At least 3-5 years’ experience managing software development Teams and B.I Teams.
• At least 3 -5 years’ experience working in a high transactional environment.
• At least 8 years of experience using SQL (T-SQL, Spark, SQL Reporting Services, etc).
• At least 6 years in a technical role within the IT software development industry.
• Prior experience ensuring timely project delivery.
• Provide technical and architectural guidance to the development team.
• Experience in the creation of ETL pipelines.
• Experience in Python or any other object-orientated language (C#, Java, Scala, etc.)
• Ensure development standards and processes are maintained.
• Ability to work under pressure and in a fast-paced growing environment.
• Strong planning and organisational skills.
• Reporting skills at the Senior Management level.
• Prior stakeholder and team lead management.

What You’ll Do:

Strategy, objectives, and execution

• Create, agree and execute software road maps and operational strategies for projects coming into the business in collaboration with respective team members through proper documentation, communication, and execution.
• Build effective customer-centric relationships through measurements of performance and usage and engagement and involvement with customers by creating clear visibility through strategies and roadmaps.
• Sets and achieves efficient delivery objectives of their teams by ensuring individual and team strategy with clear and measurable objectives that align with organisational goals.
• Hold team accountable through road maps and individual performance contracts through consistent communication of delivery milestones.
• Development of longer-term strategic thinking incorporating demand forecasting for a product or future projects.
• Utilisation of data metrics in order to make data-driven decisions. Identify patterns, relationships, and problems in data and statistical sets.

Knowledge management

• Identifies and responds to situation/organisational/market requirements by creating a culture of innovation and opportunity identification by the team.
• Ability to clearly communicate data analysis findings to company executives and make recommendations.
• Facilitates Change Management due to changing situational requirements e.g., restructuring changes or adoption of new technologies.
• Supports and aligns standards across BET by allocating agreed commitments to strategy/ roadmap communication and implementation.
• Evaluate the performance of data systems and seek ways to enhance them.
• Implement procedures related to the secure and efficient handling and sharing of data.
• Ensure compliance with all company standards and laws. Create, revise, and enforce data management policies.
• Maintains product(s) knowledge as well as general product knowledge by being able to represent your product strategy in detail.
• Ensure the established procedures and processes are accurately documented, communicated, implemented, and agreed with product and/or project teams.
• Acts as escalation point for issues and ensures effective communication and resolution activities are in place.

Stakeholder management

• Effectively liaise and communicate with both internal and external key stakeholders at senior level to manage day to day issues, escalations, and expectations.
• Ensure all operational communication with customers/partners are documented and effectively circulated to stakeholders making use of collaborative tools.
• Engage with executive members or equivalent at customers/partners to ensure collaboration at all levels.
• Engage with the wider business and if needed hold strategic knowledge sharing sessions.
• Maintain and facilitate strategic stakeholder and communication analysis.

Behavioral outputs:

Talent Management

• Ensure that the team members are equipped with the requisite skills for both current and future projects facilitating a career and training development plan for each team member.
• Provide and facilitate mentoring and coaching by driving knowledge sharing.
• Creates a culture that is aligned to the platform ‘’Be a good citizen’’ mantra, where respect, openness, and integrity are the foundation for a culture that cultivates, creates, and executes our vision.
• Succession planning and key man reliance – ensuring the right people are in the right roles and being developed accordingly, ensuring business continuity through minimising key man reliance.
• Talent acquisition, ensuring that we are committed to hiring the best quality people for optimal achievement of results.
• Ensure business continuity through minimising key man reliance.

Adaptably resilient

• Adapts to change and is open to new ideas and willing to take on new responsibilities.
• Able to handle pressure and can effectively adjust plans to meet changing needs/demands.
• Changes his/her interpersonal style and approach based on the circumstances.
• Adapts behaviour to maintain cooperative relationships with others.
• Accepts changes to tasks, plans, and procedures in order to align with the strategic direction of the organisation and appropriately adjusts behaviour and activities to changing conditions.
• Maintains a positive attitude in the face of change.

Decision-making quality

• Makes confident, timely, fact-based decisions drawing on a broad range of resources through collaboration with others.
• Ensures others understand the decision before moving forward.
• Considers short- and long-term implications of the decision.
• Able to logically defend and explain judgements and decisions.
• Takes steps to accurately define the problem before seeking a solution.
• Bases decisions and evaluations on a careful and systematic review of relevant facts and information.

Develops talent

• Collaboratively works with the leads to set performance goals and measures.
• Ensures performance measures are clear, measurable, and achievable.
• Ensures consistency of expectations across teams.
• Gives regular structured feedback to teams and seconded members.
• Ensure that the team members are equipped with the requisite skill sets required for both current and future projects by developing a training and career development plan.
• Maintain a current and future skill matrix.
• Have training and development plans in place and ensure execution of the plan.
• Encourage and build a culture of innovation and collaboration.
• Create a culture for teams that are aligned to the platforms and BET values.

Resourceful and improving

• Generates new ideas and challenges the status quo, takes risks, supports change, and encourages innovation.
• Searches for opportunities to create new ideas and innovate or improve efficiencies wherever possible.
• Solves problems through questioning the status quo.

Living our spirit:

• Actively drives a culture that encourages innovation and drives BI leaders to embrace change and become change agents.
  Drives a culture of open communication and collaboration not only within the BI team but across the business.
• Drives a service-driven culture whereby serving other Team Members and other teams
• becomes second nature within the BI Team.
• Actively promotes authenticity and drives the spirit of diversity, inclusion, equity and belonging within the team.

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We Want You:

Ready to shape BET Software's future by curating a team of exceptional talents? We're on the hunt for a dynamic Senior Talent Acquisition Specialist in Johannesburg. As a key architect of our success, you'll lead the charge in sourcing top tech talent and executing our talent acquisition strategy. Your role? To build a visionary team that propels us forward. With your creativity and strategic mindset, you'll pioneer innovative recruitment solutions, ensuring BET Software attracts the brightest minds in the industry. If you're passionate about sculpting the future of tech and thrive in a dynamic environment, seize this opportunity to make your mark. Apply now and be part of something extraordinary.

You Bring:

• HR degree or equivalent qualification.
• 6+ years of recruitment experience preferably in the IT industry.
• Knowledge and understanding of technical roles within the infrastructure and software industry.
• Proven track record of strategic sourcing solutions and implementation thereof.
• Previous experience seeking talent recruitment and assisting with onboarding processes.
• Interpersonal skills and ability to communicate professionally.
• Experience in the continual development of talent pipelines and sourcing potential candidates.
• Ability to speak knowledgeably about the company and answer any questions a potential hire may have.
• Firm understanding and implementation of recruiting metrics to drive decision-making is strongly preferred.
• Proficient in using company software and databases to connect with and reach out to potential candidates.
• Previous experience developing and executing recruiting marketing and branding strategies.
• Previous exposure to managing stakeholder relationships, with key business objectives in mind.

What You’ll Do:

• Actively source current and potential future talent in the market against BETs talent needs.
• Use social and professional networking sites to identify and source candidates.
• Network with industry contacts and association memberships to source the best quality candidate.
• Aid Public Relations in establishing BET as a recognisable ‘Employer of Choice’.
• Build long-term relationships with past and potential candidates.
• Serve as brand ambassador at various events (career fairs or professional conferences and recruiting events).
• Represent the company internally and externally at events with the goal of networking and relationship building with potential candidate communities.
• Draft internal and external advertisements for vacancies in conjunction with Talent and Marketing Manager.
• Conduct pre-screening interviews against job spec and eliminate unsuitable candidates early in the recruitment process. Collate and present CVs to the line manager for consideration.
• Coordinate and facilitate interviews to ensure the best candidates are selected.
• Ensure competency-based interview questions are used as part of the targeted selection process.
• Draft offer letters for candidates after the package is approved.
• Maintain all pertinent applicant and interview data. Ensure that interview notes, guides and reference checks are uploaded onto the HRIS.
• Ensure all candidates receive feedback on their applications. Ensure all candidates who do not meet the requirements are advised by way of rejection letters or emails. Ensure agencies receive feedback.
• Ensure thorough pre-employment checks for new hires and the necessary paperwork is completed promptly and accurately.
• Ensure a smooth onboarding and integration process for new hires.
• Coordinate and facilitate psychometric assessments as and when required.
• Provide all necessary and required reports in addition to attending the weekly recruitment reporting meetings.
• Manage respective candidate pools to ensure qualified candidates remain engaged in current or future opportunities.
• Be actively involved in discussions regarding the Recruitment brand in the market and participate in recruitment marketing strategy discussions.
• Create and maintain a talent pool pipeline for technical roles and specific core roles within BET.
• Build a database of suitable candidates.
• Assist in creating/updating recruitment policies, talent benchmarking, talent assessments and interviewing techniques.
• Work closely with management on all diversity initiatives involving recruitment to ensure fairness in hiring practices.
• Actively work toward building a diverse and qualified team to support the organisation.
• Work closely with the marketing department to develop creative ways for addressing talent acquisition challenges.
• Proactively seek market intelligence to gain a competitive advantage in attraction, assessment and sourcing methodologies.
• Research talent acquisition trends in the staffing industry.
• Identify and lead the resolution of recruitment challenges.
• Suggest new ideas for improving talent acquisition activities.
• Lead approved initiatives to ensure the Talent team places top talent through effective and efficient methods.
• Any ad hoc tasks that may arise.
• Recruitment and KPI targets to be met (kindly refer to Addendum 1.0 – Recruitment Process SLA Document).

Living the Spirt:

• Continuously innovate and explore new recruitment strategies to attract exceptional candidates in line with BET Software’s culture and values.
• Prioritise efficiency in the recruitment process to ensure vacancies are filled promptly. Streamline processes, optimise communication channels, and collaborate closely with hiring managers to expedite candidate selection and onboarding.
• Cultivate strong partnerships with line managers, understanding their hiring needs and preferences. Regularly communicate updates, provide guidance on best practices, and solicit feedback to enhance collaboration and mutual understanding.
• Forge productive relationships with external recruitment agencies and suppliers, leveraging their expertise and networks when necessary. Ensure clear communication regarding expectations, timelines, and candidate quality standards.
• Take ownership of recruitment initiatives and challenges, demonstrating accountability and initiative in finding solutions.
• Approach recruitment with a sense of enthusiasm, embracing new opportunities and experiences.
• Foster an inclusive and authentic recruitment environment where candidates feel valued and respected for who they are.
• Collaborate closely with colleagues across departments, recognising the collective effort required to achieve recruitment goals.
• Ensure a positive and memorable experience for candidates throughout the recruitment process. Provide timely communication, personalised interactions, and constructive feedback to uphold the company's reputation as an employer of choice.
• Regularly evaluate recruitment metrics and outcomes to identify areas for improvement. Gather feedback from stakeholders and implement actionable insights to enhance effectiveness.