Fresh Jobs at Amazon

DESCRIPTION

Job summary

Position Overview

Author Central allows verified authors to create an account where they can claim their titles and add content that will appear on a customer-facing author page. Author pages link to their books' detail pages, and vice versa. The Author Central Specialist will be the front line interface between Amazon and authors. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment.

Position Responsibilities

• Process and respond to emails and/or phone calls in German and English
• Work on developing standard responses for common questions
• Remotely calibrate with peers and leads on other sites of the network to ensure consistent experience to publishers and authors and optimize internal processes

BASIC QUALIFICATIONS

• Proven German and English verbal and written fluency skills.
• Demonstrated verbal and written communication skills with external/internal stakeholders
• Proven ability to understand complex issues

PREFERRED QUALIFICATIONS

• Proficiency en MS Office package (Excel, Word) and HTML
• Strong analytical skills. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
• Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner
• Experience in a technical support process, especially for web enabled software products or services
• 1+ years of previous experience in a customer service environment

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DESCRIPTION

Job summary
Amazon Web Services (AWS) is growing rapidly, and we are looking for an Operational Security Specialist Intern to join our expanding Data Center team.

As a Data Center Operational Security Specialist Intern, you will be driving operational security excellence within our Data Centers. Your constant vigilance will discover physical security gaps and shortcomings, which you will drive to fix. In this position, you will write reports, create presentations and communicate with management on the status of physical security operations.

As an intern, you will participate in our 3 months' internship program in our Data Center. This internship covers mandatory as well as voluntary university internships, please inform us which of the two you are aiming to pursue.

Key job responsibilities

• Interface and direct vendors involved in new security construction, repairs, daily security operations and patrols, and planning.
• Extract metrics and observe improvements by looking at hard data.
• Make suggestions on improving electronic surveillance and access controls.
• Direct efforts to educate data center occupants on false alarm reductions.

BASIC QUALIFICATIONS

• In pursuit of or holds a Bachelor’s Degree within Criminology/ Justice or other relevant field
• English language Proficiency, both written and verbal
• Ability to work well with others in a team environment, displaying strong time management skills
• Holds the right to work in South Africa before or by the commencement of the internship

Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

PREFERRED QUALIFICATIONS

• Knowledge of access control and video surveillance software applications (eg. LENEL or C-cure).
• Interest in investigating accidents, thefts, disturbances, and discrepancies.
• Desire to work in a facility observing security gaps in physical barriers, security officer procedure, policies, surveillance equipment, and alarm points.
• Ability to write detailed reports.

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DESCRIPTION

Job summary

Amazon Web Services (AWS) is growing rapidly, and we are looking for Data Center Engineering Operations Technician Interns to join our expanding Infrastructure Operations team in a 3 months' internship program in our Data Center. This internship covers mandatory as well as voluntary university internships, please inform us which of the two you are aiming to pursue.

As an AWS Intern, you will collaborate with experienced Amazon Technicians to ensure that the Data Center's mechanical, electrical and plumbing operates at 100% availability while maintaining first-class customer service to the teams and groups within the data centers. You will be tasked with driving innovation while reducing operational costs in the facilities.

The Engineering Operations team is Amazon’s front-line responders for hands-on electrical and mechanical equipment troubleshooting and operations. you will work with equipment that supports mission-critical servers and must maintain better than 99.999% uptime. This equipment includes, but is not limited to, stand-by diesel generators, switchgear, UPS’s, PDU’s, AHU’s, chillers, cooling towers, chemical treatment systems, pumps, motors, VFD’s, and building automation systems.

Upon successful completion of the internship program, you will receive an offer as a permanent EOT. Are you ready to embrace the challenge? Come build the future with us.

Key job responsibilities

• Maintain mechanical and electrical equipment
• Assist root cause analysis of equipment failures
• Assist in troubleshooting of facility and rack-level events within internal SLA
• Take daily operational readings of all mechanical and electrical equipment
• Utilize internal CMMS to manage building workflows

BASIC QUALIFICATIONS

• In pursuit of or obtained a Bachelor’s Degree within a relevant field such as mechanical/electrical engineering *OR* a certification from a Technical/Trade school program (HVAC, electrician, facilities maintenance, or similar)
• English language Proficiency, both written and verbal
• Ability to work well with others in a team environment, displaying strong time management skills
•  Holds the right to work in South Africa before or by the commencement of the internship

Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

PREFERRED QUALIFICATIONS

• Previous facilities or data center operations experience

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DESCRIPTION

Job summary
Amazon Web Services (AWS) is growing rapidly, and we are looking for Data Center Technician Interns to join our expanding Infrastructure Operations team.

The intern will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves hardware and network diagnostics followed by physical repair. All candidates will be exposed to independent work and in a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to hardware and network repair, candidates will learn how to install equipment, create documentation, innovate solutions, and fix complex problems within the data center space.

You will participate in our 3 months’ internship program in our Frankfurt-area Data Centers. This internship covers mandatory as well as voluntary university internships, please inform us which of the two you are aiming to pursue.
After completion of the training we offer the chance to stay with us directly or within completion of your degree, for further development in a permanent position.

Key job responsibilities

• As an Intern, you will collaborate with experienced Amazon Technicians, assisting them during hardware and network troubleshooting.

You will have the opportunity to provide our internal workforce with infrastructure related support, resolving tickets related to HW (Motherboard, RAM, CPU, GPU, etc) and networking tickets (Link Down, Optics Replacements, Switch Replacements, etc).

Duties include:

• Hardware troubleshoot in servers which are not live with an AWS technician's supervision
• Understand the importance to meet SLA’s against assigned trouble tickets
• Follow the AWS technician's during network troubleshooting
• Replace Media (SSD/HDD) according with AWS Data Tech guidance
•  Perform regular server hardware repairs (drives, motherboards etc) under the guidance of experienced techs
• Interact with third party vendors & contractors who are working on site

BASIC QUALIFICATIONS

• In pursuit of or obtained IT Certification or Technical/Bachelors Degree within a relevant technical field such as Information Technology, Computer Hardware Repair or similar
• English language Proficiency, both written and verbal
• Ability to work well with others in a team environment, displaying strong time management skills
• Holds the right to work in South Africa before or by the commencement of the internship (Amazon does not sponsor immigration for this role)

Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

PREFERRED QUALIFICATIONS

• Basic knowledge of Linux is an advantage
• Basic knowledge of networking is an advantage

go to method of application »

DESCRIPTION

Job summary

Position Overview

Author Central allows verified authors to create an account where they can claim their titles and add content that will appear on a customer-facing author page. Author pages link to their books' detail pages, and vice versa. The Author Central Specialist will be the front line interface between Amazon and authors. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment.

Position Responsibilities

• Process and respond to emails and/or phone calls in Portuguese and English
• Work on developing standard responses for common questions
• Remotely calibrate with peers and leads on other sites of the network to ensure consistent experience to publishers and authors and optimize internal processes

BASIC QUALIFICATIONS

• Proven Portuguese and English verbal and written fluency skills.
• 1+ years of previous experience in a contact center environment.
• Demonstrated verbal and written communication skills with external/internal stakeholders
• Proven ability to understand complex issues

PREFERRED QUALIFICATIONS

• Proficiency en MS Office package (Excel, Word) and HTML
• Strong analytical skills. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
• Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner
• Experience in a technical support process, especially for web enabled software products or services