Current Vacancies at NTT Ltd.

As part of a growing team, we need experienced Intermediate BI Developers to join us on a journey to Understand, Design and Build the FDLC (Full Development Lifecycle) of the client BI Solutions. This role will not only enable you to collaborate with the best developers in the region, but also allow you to have input on key technical decisions under the guidance of Senior BI Developers and BI Architects that includes frameworks and tools being used into wider technical strategy/architectures.

Data Wrangling

Production experience building ETL /ELT/Pipelines using SQL, SSIS, Azure Data Factory, Azure Synapse

Must have:        

• At least 5+ years production experience in analysing and wrangling data                                                                                                                                                                                  

Preference to:

Production experience analysing and wrangling relational data sources (e.g., CSV, Excel, SQL, Oracle, PostgreSQL, MySQL)

• Production understanding and mastery of the difference between Relational, Dimensional and Non-structured data and the modeling thereof
• Production experience transforming and conforming diverse data sources to business insights through collaborative Business Metrics and visible Data Lineage

Dimensional Modelling                         

Production experience building data warehouses and / or dimensional models using Kimball star-schema methodology on Microsoft technologies                          

Must have:

• At least 5+ years production experience building data warehouses and dimensional data models from relational models                                                                                            

Preference to:

• Production experience working with at least 3 modern modelling tools - on premise and/or in the cloud (e.g., MS SQL, Analysis Services, Power BI, Azure Synapse Analytics)
• Production experience building star-schema dimensional data warehouses (e.g., SQL Server on Premise, Azure SQL variants, Azure Synapse Analytics)
• Production experience building user friendly self-service Data Models using modern visualisation tools (e.g., Power BI, Analysis Services)
• Production experience building developer friendly technical Data Models using modern visualisation tools (e.g., SQL Views, Analysis Services, Azure Synapse Analytics, Power BI Desktop, Power BI Service, Power BI Apps)
• Production experience working with DAX modelling measures (e.g., Power BI, Analysis Services, DAX Studio, Tabular Editor or other external tools used with Power BI Desktop)
• Production experience building Dashboards - particularly for dev-testing self-service or technical dimensional models and to engage peer and subordinate Report Writers and Dashboard Builders (e.g., Power BI Desktop, Excel)

Advantages

Technical:                        

• Working knowledge with data from a variety of mainstream source systems (e.g., SAP, Oracle EBS, Salesforce, SharePoint, Dynamics 365, Office 365, SQL based Systems)
• Working knowledge Master Data Management, Data iGovernance, Data Lineage
• Working knowledge with public data, non-relational data, unstructured data, streaming data to enriching dimensional models
• Working knowledge with Hybrid Cloud and non- Microsoft Azure Cloud (e.g., Google, AWS)
• Working knowledge with related technologies (e.g., IoT, Edge, Big data, Data Lakes, Data Streaming, Advanced Analytics, Machine Learning, Artificial Intelligence, Robotics)
• Experience building effective CI/CD tools and processes (i.e., Devops, Github)                                                                 

Non-Technical:

• Stakeholder influence: The ability to clearly communicate your work and ultimately provide confidence to drive change in a business
• Business insight: The ability to understand complex business processes and break down fuzzy requirements into actionable segments
• Translating business requirements into technical ones
• Leading BI software development, deployment, and maintenance
• Coaching and training: The ability to collaborate effectively with both the client and team members - sharing your experience and helping others to grow their skillset

Qualifications

• Bachelor’s degree in computer science, Information Systems, or equivalent experience
• If you have any Microsoft Certification, you’re one step ahead.

Personal Traits

• Friendly and easy going
• Goal oriented
• Passionate about problem solving
• Team-oriented
• Good communicator
• Self-motivated
• Deadline-oriented

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The Application Security Engineer is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

In a less sophisticated environment, as with many applications products where the user is nontechnical, this position would generally interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources.

They will develop, coordinate and executes policies, methods and procedures, and supervises personnel; when assigned as an expert, performs work requiring a very high level of technical knowledge of a specific area or ability to integrate at a high level the knowledge of several areas, manages and provides technical leadership of projects involving large-scale, complex and highly analytical tasks. Positions at this level are distinguished from Senior Engineers, in that the latter performs more specific and small-scale, though complex, analytical tasks.

Work is performed within a broad framework of general policy and requires creativity and resourcefulness to accomplish goals and objectives, and in applying concepts, plans and strategies which may deviate from traditional methods and practices. Serves as a lead technical contact and systems integrator for large complex deployments, with a focus on securing vulnerabilities and reducing risk of system and/or asset compromises.

Key Roles and Responsibilities:

• Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.
• Perform necessary checks, apply monitoring tools and respond to alerts.
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
• Assist in analyzing, assigning and escalating support calls.
• Investigate third line support calls assigned and identify the root cause of incidents and problems.
• Report and escalate issues to 3rd party vendors if necessary.
• Provide onsite technical support to clients and provide field engineering services to clients.
• Expected to take ownership of relevant technologies according to domain or specialization.
• Conduct monthly random review of incidents and service requests, analyze, and recommend improvement in quality.
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT.
• Proactively identify opportunities for work optimization including opportunities for automation

Knowledge, Skills and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plans activities and projects well in advance and considers possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
• Strong documentation and report writing.
• Ability to use reporting to trend and provide insight to risks.
• Ability to work collaboratively as one team across different business areas.
• Solid understanding of networking and networks
• Good understanding and appreciation of technical design and business principles
• Demonstrates project management and administration ability.
• Good project skills which are demonstrated in the execution of installations and other assignments.
• Demonstrate customer engagement skills.
• Demonstrate relevant domain specialist knowledge.
• Good verbal communication skills.
• Client focused and displayed a proactive approach to solving problems.
• Ability to work under pressure.
• Ability to coach, mentor and provide guidance to team members.
• Good understanding of project management principles.
• Be proficient in the implementation, configuration of the products in the security GTM.

Academic Qualifications:

• Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience).
• Certified in the following technologies.
• Security +.
• Higher certifications in the flowing key vendors.
• Fortinet (NSE 5 – 7).
• Networking certifications.

Advantageous Certifications:

• Up to date and relevant ITIL certification.
• Industry certifications (CISM, CISSP etc.).
• Cisco Certified Internetwork Expert - Routing and Switching (CCIE).
• Cisco Certified Network Professional - Wireless (CCNP).
• Cisco Certified Internetwork Expert - Security (CCIE-S).
• Palo Alto technologies (PCNSA).
• Fortinet technology certifications.
• Cisco (CCNP).
• Palo Alto (PCNSE).

Requirements:

• Oversee the implementation of complex IT security plans.
• Provide test automation and technical support for a network or a virtual private network.
• Perform firewalls and other network tools.
• Provide system documentation and diagrams as well as maintenance documentation.
• Implement change management procedures that accommodate system architecture changes.
• Identify and document undocumented areas of a network to develop a network diagram.
• Evaluate current IT resources and technology resources develops and maintains security policy by identifying and evaluating threats to the organization's information assets.
• Ensures that the systems and networks of the organization are secure and operational.
• Uses threat modeling techniques and threat intelligence to develop and maintain a network-based risk assessment tool.
• Analyzes and detects risks and vulnerabilities associated with new technologies, processes, and applications.
• Identifies and investigates risk and vulnerability issues and develops and implements solutions to resolve them.
• Assists in developing and maintaining standards and procedures.
• Performs security audit and penetration testing activities to evaluate security safeguards and identify ways to improve security posture.
• Provides network security, network penetration testing, and traffic analysis services to large commercial organizations.
• Conducts comprehensive investigations and audits, performs all necessary forensics procedures, and responds to client requests for information.
• Reviews client network policies, policies, and security documents, and recommends changes or alterations.
• Experience with deploying network systems.
• Experience with security principles and principles of design.
• Excellent customer service skills.
• Ability to work independently with minimal supervision.
• Partake and abide by CAB processes when involved in changes.
• A well-working acquaintance in the Linux environment.
• Linux Shell Scripting.
• Security administration port security on switches and IP security on Routers via Access list.
• Preparing monthly work status reports and updating technology-specific documents.
• Responsible for designing and implementation of customers' network infrastructure.
• Cisco device management specific technical skills.
• Installing, Configuring, and Troubleshooting of Networking Equipment's: Routers and Switches.
• Managing, Maintaining, and Configuring an Internetwork with the help of WAN technologies like PPP, Frame-relay, dedicated T1s, ISDN.
• Knowledge of Layer-2 Switching, Vlan’s, and Access-list.
• Routing Protocols: OSPF, EIGRP, IGRP, RIP, and RIPv2.
• Advanced knowledge of Multi-Protocol Label Switching (MPLS), Voice over IP (VoIP), Firewall PIX, Cisco Call Manager, and routing protocol BGP.
• Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SMTP, FTP, TFTP).
• IP addressing and subnetting, Routing concepts.
• Sound knowledge of routing protocols - RIP V1/V2, OSPF, IGRP and EIGRP
• Switch Configuration and VLAN setup on Cisco 1900, 2950, 2960 switches.
• Implemented SNMP on devices to allow for network management.
• Implemented traffic filters using Standard and Extended access lists, Distribute-Lists, and Route Maps.
• Implementation of HSRP, DHCP, DNS, FTP, TFTP, MRTG.
• Perform Troubleshooting end-to-end between two sites.
• Working knowledge of enterprise level network design and implementation.

Required Experience:

• Solid years of work experience.
• Solid experience required in in Engineering function within a medium to large ICT organization.
• Solid experience of Managed Services.
• Excellent working knowledge of ITIL processes.
• Excellent experience working with vendors and/or 3rd parties.

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Role and responsibilities:

• Provide critical third line support for our internal business users

• Support user inbound incidents and requests through phone, email, and chat via an externally facing secure website to diagnose problems

• Acquire and maintain current knowledge of relevant environments software and support policies in order to provide accurate solutions to customers

• Assist in developing and maintaining a problem resolution knowledgebase

• Document all calls in the ITSM ticketing program

• Answering of trouble tickets via web or chat

• Complete individually assigned tasks while also working as part of a larger team

• Although the preponderance of support is conducted during normal working hours 6:00 AM – 6:00 PM Mountain Time, there may be periodic ‘duty’ shifts outside normal work hours to include weekends and holidays

• Provide support to users/administrators of our platform. Supporting and contributing to the growth of best practices for the delivery of support services

• Understanding our platform, Cloud technologies, and troubleshooting practices to ensure successful resolution of challenging technical situations

• Act as a customer advocate, prioritizing and managing assigned incidents and escalations in the queue with little or no supervision

• Engage with cross-functional teams like operations and engineering to build, drive and improve tools and processes for quicker issue resolution

• Coordinates, diagnoses, and troubleshoots incoming employee calls.

• Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access.

• Provides timely resolution of problems or escalation on behalf of the customer to appropriate technical personnel.

• Provides case status updates to management and end-users.

• Supports and maintains effective relationships with users.

• Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support.

General knowledge, skills, and attributes:

• Knowledgeable about IT Service Management
• Demonstrate excellent customer service skills via phone, email, and IM chat
• Solid communication, problem-solving skills, and communications etiquette
• Ability to use Service Desk standards and follow guidelines, as well as help other interpret policy
• Ability to work in a fast-paced environment whilst multi-tasking with a sense of urgency to resolve tickets in a timely manner
• Requires excellent customer service skills along with the ability to apply technical knowledge to independently work on routine and complex tasks

What will make you a good fit for the role?

Relevant experience:

• Demonstrated years of experience providing customer-facing technical support (Web-based products or e-commerce preferred)
• Demonstrated experience with varied technology including active directory, desktop hardware/ software, LAN/WAN, and telephony services is preferred

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Key Roles and Responsibilities:

• The automation engineer designs automation systems that include hardware and software components to automate manual processes.
• Developing automation solutions: The automation engineer develops automation solutions for production processes or equipment to improve efficiency, increase throughput, and reduce costs.
• The automation engineer tests and validates automation systems to ensure they meet the design specifications and functional requirements.
• The automation engineer troubleshoots and resolves issues with automation systems and processes, identifying and resolving technical problems that arise.
• The automation engineer works with cross-functional teams, such as production, engineering, and maintenance, to identify opportunities for automation and develop solutions that meet their needs.
• The automation engineer creates and maintains documentation for automation systems, including technical manuals, training materials, and standard operating procedures.
• Continuous improvement: The automation engineer continuously monitors and improves automation systems, optimizing their performance and identifying areas for improvement.
• The automation engineer stays up-to-date with the latest industry developments and emerging technologies, incorporating new tools and techniques into their work.
• Play a critical role in improving the efficiency and effectiveness of processes through automation
• Use technical knowledge and expertise to design and implement automation systems that improve productivity, reduce costs, and improve quality
• Strong programming skills to design, develop, and implement automation solutions for manufacturing or production processes
• Develop automation scripts, software applications, and web-based automation solutions that interact and integrate with operating systems, databases, and other applications or used to access, manage, and manipulate data
• Daily administration and operation of Automation tools, Ansible, Puppet
• Manage automation code and tracking changes
• Containerisation of applications using Docker and orchestration using Kubernetes
• Creation and maintenance of CI/CD pipelines using Jenkins, Ansible, Git

Language Skills

• Proficient in programming languages, database programming, object-oriented programming, web development, API development, and source control
• Programming languages: Should have exceptionally strong understanding of programming languages such as Python, Java, C++, or .NET
• Familiarity with Operating Systems like Red hat, Linux, Centos, SUSE Linux, FreeBSD
• Familiarity with Patching Tools like Ansible Tower, Satellite server
• Service Now: Familiarity with Service Now modules and development in Service Now
• Scripting languages: Knowledge of scripting languages such as PowerShell, Bash, or Perl
• Database programming: Automation engineers should have experience with database programming languages such as SQL
• Object-oriented programming: Understanding of object-oriented programming (OOP) concepts such as inheritance, polymorphism, and encapsulation is a must
• Web development: Knowledge of web development technologies such as HTML, CSS, and JavaScript
• API development: Experience in developing application programming interfaces (APIs) using languages such as WSDL, NETCONF, REST, YANG, XML, JSON
• Familiarity with source control tools such as Ansible, Chef, Puppet, Jenkins, Git, SVN, or TFS
• Exposure to Automation RPA Tools
• Good understanding of networking, operating systems, and SaaS/PaaS platforms (Azure/AWS/Google cloud)

What will make you a good fit for the role?

• Strong interpersonal, communication, and documentation skills and the ability to develop strong stakeholder (internal / external) relationships
• Strong industry and market awareness
• Ability to negotiate / influence
• Seasoned and experienced professional
• Resolves wide range of issues in creative ways
• Uses good judgement in selecting tools and methods to solve problems
• Ability to sprint with minimal instruction and hand-holding

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As a networking engineer, you'll be responsible for delivering the following:

• Monitors client infrastructure and solutions
• Identify problems and errors prior to or when they occur
• Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
• Investigate first line incidents assigned and identify the root cause of incidents and problems
• Fulfil approved requests following agreed procedures
• Provide telephonic or chat support to clients when required
• Execute approved maintenance activities including patching and configuration changes
• Follow the required handover procedures for shift changes to ensure service continuity
• Report and escalate incidents where necessary
• Ensure the efficient and comprehensive resolutions of incidents and requests
• Proactively identify opportunities for work optimisation
• Update existing knowledge articles or create new ones
• Identify opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities.

Requirments:

• Ability to communicate and work across different cultures and social groups
• Ability to plans activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurised environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Academic Qualifications

• Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Qualifications

• One year of experience in a networking/systems engineering environment.
• Experience with network hardware (switches and routers) for large scale networks a plus.
• Experience working with network hardware and software, including Cisco routers and switches a plus.
• Must be able to troubleshoot and solve basic networking issues using various tools.
• N+
• Sintrex (Monitoring) advantageous
• ITIL
• Up to date and relevant ITIL certification (Foundation Level)
• CCNA Enterprise
• CCNP Enterprise an advantage
• SDWAN an advantage
• Cisco Firewalls and Routers

go to method of application »

This is an IT support position on a Service Desk supporting approximately 15 000 end users in a corporate environment. The candidate will be expected to work as part of a service desk team and should be a team player. The position has great opportunity for technical exposure and growth. This role is to provide a single point of contact for end users to receive support and maintenance within the organization's IT environment.

Key Roles and Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance
• Log, diagnose, research, and resolve tier 1 technical issues.
• Effectively advise and assist customers on appropriate action.
• Provide accurate information on IT products and services.
• Direct unresolved issues to the next level of support personnel.
• Identify and escalate situations requiring urgent attention.
• Maintain the highest possible level of customer service.
• Researching of new Technologies and doing a Technical due Diligence
• Managing and troubleshoot network events logged to the ITSM platform
• Technical understanding of entire MS Suite of Products and Azure Cloud platform
• Technical understanding of Active Directory and Exchange online

Academic Qualifications and Certifications:

• Matric and relevant IT Diploma or certificates, or demonstrated work experience
• A+ or N+ / MCSE / Azure Fundamentals / CCNA
• ITIL Foundation certification is an advantage

go to method of application »

The Network Security Engineer will be responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members.

Key Roles and Responsibilities:

• Maintain the security landscape which contains Firewalls, ISE’s, proxies.
• Perform necessary checks, apply monitoring tools and respond to alerts.
• Implement policies based on best practices.
• Implement Firewall rules.
• Mitigate risks by applying patches and upgrades.
• Work with 3rd party vendors for support
• 3 - 5 solid years of work experience within a medium to large ICT organization
• Understanding of common security issues, vulnerabilities and attacks.
• Hands on experience with implementing network security solutions, securing operating systems and platforms.
• Understand network policies that define standards and procedures for system configuration, installation, operation, maintenance, and repair.
• Ensures that devices are properly configured to support the firewall products.
• Creates firewall configuration files for various platforms and operating systems.
• Performs tests to validate firewall configurations.

Academic Qualifications

• Advanced diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
• Security +
• Fortinet NSE5 minimum
• Cisco Certified Network Associate (CCNA) – Routing & Switching
• Cisco Certified Network Associate (CCNA) – Security

Advantageous Certifications

• Up to date and relevant ITIL certification
• Cisco Certified Internetwork Expert - Routing and Switching (CCIE)
• Cisco Certified Network Professional - Wireless (CCNP)
• Cisco Certified Internetwork Expert - Security (CCIE-S)
• FireEye technologies

go to method of application »

Working at NTT

• Monitors client infrastructure and solutions.
• Identify problems and errors prior to or when they occur.
• Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
• Investigate first line incidents assigned and identify the root cause of incidents and problems.
• Fulfil approved requests following agreed procedures.
• Provide telephonic or chat support to clients when required.
• Execute approved maintenance activities including patching and configuration changes.
• Follow the required handover procedures for shift changes to ensure service continuity.
• Report and escalate incidents where necessary.
• Ensure the efficient and comprehensive resolutions of incidents and requests.
• Proactively identify opportunities for work optimization.
• Update existing knowledge articles or create new ones.
• Identify opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities

Requirements:

Academic Qualifications

Qualifications

• Ability to communicate and work across diverse cultures and social groups.
• Ability to plans activities and projects well in advance and consider possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
• Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
• One year of experience in a networking/system engineering environment.
• Experience with network hardware (switches and routers) for large scale networks a plus.
• Experience working with network hardware and software, including Cisco and FortiGate routers and switches a plus.
• Must be able to troubleshoot and solve basic networking issues using various tools.
• N+
• Sintrex (Monitoring) advantageous
• ITIL
• Up to date and relevant ITIL certification (Foundation Level)
• CCNA Enterprise
• CCNP Enterprise an advantage
• SDWAN an advantage
• Cisco Firewalls and Routers
• Forti NSC 1,2,3

go to method of application »

As part of a growing team we need experienced Senior BI Developers to join us on a journey to Understand, Design and Build the FDLC (Full Development Lifecycle) of the client BI Solutions. This role will not only enable you to work with the best developers in the region, but also allow you to have input on key technical decisions that includes frameworks and tools being used into wider technical strategy/architectures.

Data Wrangling

Production experience building ETL / ELT / Pipelines using SQL, SSIS, Azure Data Factory, Azure Synapse

Must have:         

• At least 10+ years production experience in analysing and wrangling data                                                                                                                    

Preference to:

• Production experience analysing and wrangling relational data sources (e.g. CSV, Excel, SQL, Oracle, PostgreSQL, MySQL)
• Production understanding and mastery of the difference between Relational, Dimensional and Non-structured data and the modeling thereof.
• Production experience transforming and conforming diverse data sources to business insights through collaborative Business Metrics and visible Data Lineage

Dimensional Modelling                         

Production experience building data warehouses and / or dimensional models using Kimball star-schema methodology on Microsoft technologies                       

Must have:

• At least 10+ years production experience building data warehouses and dimensional data models from relational models                                                                                            

Preference to:

• Production experience working with at least 3 modern modelling tools - on premise and / or in the cloud (e.g. MS SQL, Analysis Services, Power BI, Azure Synapse Analytics)
• Production experience building star-schema dimensional data warehouses (e.g. SQL Server on Premise, Azure SQL variants, Azure Synapse Analytics)
• Production experience building user friendly self-service Data Models using modern visualisation tools (e.g. Power BI, Analysis Services)
• Production experience building developer friendly technical Data Models using modern visualisation tools (e.g. SQL Views, Analysis Services, Azure Synapse Analytics, Power BI Desktop, Power BI Service, Power BI Apps)
• Production experience working with DAX modelling measures (e.g. Power BI, Analysis Services, DAX Studio, Tabular Editor or other external tools used with Power BI Desktop)
• Production experience building Dashboards - particularly for dev-testing self-service or technical dimensional models and to engage peer and subordinate Report Writers and Dashboard Builders (e.g. Power BI Desktop, Excel)

Advantages

Technical:                         

• Working knowledge with data from a variety of mainstream source systems (e.g. SAP, Oracle EBS, Salesforce, SharePoint, Dynamics 365, Office 365, SQL based Systems)
• Working knowledge Master Data Management, Data Governance, Data Lineage
• Working knowledge with public data, non-relational data, unstructured data, streaming data to enriching dimensional models
• Working knowledge with Hybrid Cloud and non- Microsoft Azure Cloud (e.g. Google, AWS)
• Working knowledge with related technologies (e.g. IoT, Edge, Big data, Data Lakes, Data Streaming, Advanced Analytics, Machine Learning, Artificial Intelligence, Robotics)
• Experience building effective CI/CD tools and processes (ie.. Devops, Github)                                                               

Non-Technical:

• Stakeholder influence: The ability to clearly communicate your work and ultimately provide confidence to drive change in a business
• Business insight: The ability to understand complex business processes and break down fuzzy requirements into actionable segments
• Translating business requirements into technical ones
• Leading BI software development, deployment, and maintenance
• Coaching and training: The ability to collaborate effectively with both the client and team members - sharing your experience and helping others to grow their skillset

Qualifications

• Bachelor’s degree in computer science, Information Systems or equivalent experience
• If you have any Microsoft Certification, you’re one step ahead.

Personal Traits

• Friendly and easy going
• Goal oriented
• Passionate about problem solving
• Team-oriented
• Good communicator
• Self-motivated
• Deadline-orientated

go to method of application »

As a DCI Solution Architect, you will work closely with clients to document functional requirements and needs including business use cases and scenarios as well as non-functional requirements for the solution. They partner with Engineers, Consultants, Technical Architects and Solution Architects to ensure the proper interoperability of the recommended product and solution within the entire solution being proposed to the client. These individuals lead and own proof of concept. They conduct solution design reviews to ensure capacity to provide the solution and the profitability to the business, whilst ensuring client requirements are met.

Skills and Knowledge:

• Plan layout of infrastructure and plant design and commercialization.
• Data center plant infrastructure.
• Oversee project production efforts to assure projects are completed on time within budget.
• Prepare specification for purchasing of material and equipment.
• Investigate and test vendors and competitors’ products.
• Investigate customers of data centre operations complains, determine nature extent of problems (e.g. failures or single point of failures, etc.).
• Recommend remedial measures to the facility and data centre management.
• Integrate systems with renewable energy systems to improve the overall efficiency of the facility and data centre.
• Develop detailed calculations to compute establish manufacturing, construction and installation standards and specifications to be localized for purpose.
• Display knowledge of market position and trends for solutions and services.
• Display knowledge of local authority and town planning approvals and processes. 
• Possess very good knowledge of Advanced Infrastructure products and trends.
• Possess very good knowledge of Data Centre design, engineering and financing.
• Possess very good knowledge of renewable energy and storage systems.
• Possess good technical writing skills.
• Demonstrate problem analysis and solution formulation skills.
• Display knowledge of business strategic processes.
• Display an assertive approach.
• Demonstrate good client relationship management and stakeholder engagement skills.
• Possess good communication skills (both verbally and written) and employ these skills to interact and engage with a variety of stakeholders internally and externally.
• Demonstrate good sales and business acumen.
• Has a good understanding of CCTV, Access Control and software systems.

Qualifications:

• Relevant Degree (BSC Electrical or BSC Mechanical or N-Dip/BTech Electrical).
• Medium Voltage Certification. Switching Certification.
• Beneficial certification:
• CDCDP or up to CDCDE, ATD and CDFOM. OEM Certifications (APC, Emerson, etc. – Certified Data Centre Design Engineer and relevant product certification i.e. DCIM, UPS, Cooling, etc.) are beneficial.
• MDP or Management Training.
• Finance Essentials.
• Microsoft Certifications for (Word, Excel, Power Point, etc.).
• Project Management Essentials.
• JBCC or equivalent Contract Certification.
• Wireless Certification.
• Structured Cabling Systems Certification.

Experience:

• At least 5 years’ relevant industrial and commercial experience with a Data Center Infrastructure skill set.
• At least 2 years’ experience in BMS or Scada or PLC Controllers.
• 5 years’ Design and Consulting experience with preferably Data Centre Infrastructure and ICT environment.
• Architectural, Structural, Civil, Mechanical, Electrical, Backup Power Systems and Critical Power Systems, Building Management Systems, Structured Cabling and Fibre Solutions, Integrated Security Solutions, Fire Systems & Solutions are some of the in- solution offerings.
• Industry experience and certification preferably and certifications in building automation and electronic low voltage systems.

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A Client Partner is a quota-bearing sales persona and working with services teams to identify, develop, and close systems integration and Managed Service and outsourcing deals. As a client partner focused on manages services, it is key to become a services expert and be known as the client’s trusted managed services advisor.
MS Client Partners will apply consulting-led sales skills and engage and close opportunities with decision-makers. They work directly with clients at a variety of levels as well as other internal sales expert teams such as Client Managers and pre-sales services-type architects and post the sale; the delivery teams that will manage the client’s outsourced solution. Deals often involve alignment on business outcome-led multi-product/multi-vendor solutions with services.
They ‘champion’ the delivery teams’ understanding of the client’s solution requirements, and initiate improvement programs ensuring that the client remains committed to our solutions which leads to more sales opportunities.
Building and developing excellent stakeholder relationships with clients, fully understanding the client and the industry in which they operate will be a core focus of this role. The focus will remain on converting the client to a managed services client resulting in multi-year renewals; deals may involve a long sales cycle.
A substantial amount of time will be spent on client engagement and engaged selling, but also liaising with internal teams to make sure the client’s needs are attended to. They are also the initial escalation point in removing challenges to drive the right outcomes for services opportunities to closure.
Client Partners have the opportunity to partner with some of the biggest global organizations and help them convert to new business models.
Responsibilities
Generate demand and selling managed services solutions:

• Generate demand by assisting clients to identify and qualify current needs and effectively articulate how NTT can add value through its services and solutions offered
• Address the objections that a client may pose in moving to a managed services solution
• Appropriately allocate sales time between assigned clients and new prospect opportunities; yet ensure the focus remains on the top clients/prospects and balance opportunity size with likely outcomes

Sales partnership:

• The success of the services agenda and successful sales will rely on the successful partnerships with others; this will include regional leads and services teams to work on the best outcome for the client
• Engage and coordinate with partners and/ or vendors to drive select deals through vendor-based opportunities
• Engage with the broader organization such as the Offer Management, Commercial Architecture, and Delivery teams to promote and support high-value services opportunities
• Participate in regional sales governance processes and Deal Clinics to profile opportunities

Managed Services industry trusted advisor:

• Build deep and long-term relationships with client leaders in a Managed Services opportunity and execute a competitive win strategy through understanding the client’s business requirements and competitive landscape
• Maintain a high level of relevant service knowledge to have meaningful conversations with clients; including the industry that the client operates in
• Contribute to the knowledge base of NTT Ltd.’s services solutions within a services practice by sharing best practices with internal teams as well as client teams; ensuring that internal teams are aware of typical client challenges

Deal construct:

• Help build and support commercial solutions for Managed Services solutions and design deals that meet client’s needs and ensure win/win solutions for both client and NTT
• Construct the managed services deal including the commercial modeling, negotiate contractual terms, mitigate legal risk and obstacles, and move the proposal to close to meet assigned quota

Drive the sales process:

• Manage a pipeline of opportunities and create and document a shared strategy to meet sales targets such as net new customer pursuit plans to land new logos, activities to achieve client satisfaction, minimize churn, cross-sell, upsell, revenue, and margin goals
• Collaboratively work with extended sales teams and commercial architects to successfully position the service and see the opportunity through to closure
• Partner with internal teams to ensure the scope of work and proposals are tracked, managed, and delivered on time
• Develop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders
• Ensure data is accurate based on sales reporting standards to provide data-driven insights
• Support the negotiation of deals with clients and lead the internal account management team to enable the conclusion of services deals
• Contribute to the knowledge base of NTT’s solutions and services by sharing best practices, industry, and technology trends with internal stakeholders and clients
• Participate in regional reporting cadence as it relates to regional performance and major deal reviews

Knowledge, Skills, and Attributes Required

• Demonstrate an understanding of and the ability to position NTT’s services offerings that may span multiple technology domains across Managed Services, Support Services, Consulting Services, and Technical Services
• Solid understanding of platform delivered services and how to articulate the value of standardized, centralized, and optimized services.
• Conversant with a business outcome-led approach to sales.
• Understand financial statements and metrics, including revenue, expense control, and growth relative to the market in order to hold strategic client conversations.
• Have the legal knowledge to discuss contracting with the client and understand how to position terms as a value exchange
• Understand each team member’s skills and knowledge and coach team members to drive team effectiveness
• Client-centricity coupled with problem-solving.
• Strong business acumen and negotiation skills to craft solutions that are beneficial to NTT and the client
• Ability to proactively and independently identify and qualify opportunities; an entrepreneurial mindset is key
• Natural team player – ability to coordinate and liaise with delivery teams across multiple business areas
• Quick learner to understand any new solutions that are ready to take to market

Required Experience

• You will need to demonstrate an impressive track record of managed services solutions to large enterprise accounts. These typically involve selling complex solutions and services to the C-suite in large enterprise accounts.
• Proof of structuring large, multi-year profitable contracts
• Demonstrate the ability to build strong relationships with clients across all levels; but especially the C-suite
• Demonstrated experience of networking with senior internal and external people in the specialist area of expertise
• Experience in managing the entire sales process, contracting process, and legal implications of a deal
• Demonstrated sales, client engagement, and business development experience with the requisite understanding of relevant markets and market penetration strategies
• Experience in managing the entire sales process, contracting process, and legal implications of a deal

Required Qualifications and Certifications

• A Degree in a Technical or Sales field is preferred but not essential
• Negotiation Skill methodologies such as Scotworks
• Solution Selling/SPIN skills
• Desirable: AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training, or latest equivalent are also desirable

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Performs staff support activities to develop, implement and administer initiatives to hire and retain a diverse workforce and integrate diversity and inclusion into programs for staffing, retention, rewards, training, development and engagement. Tracks and performs analysis of key company diversity metrics to measure program effectiveness against established goals. Collaborates with HR and other internal partners to ensure a common message and accountability; initiates outreach for mentoring and training programs to establish a diverse and inclusive culture. May be responsible for the implementation and maintenance of affirmative action and equal opportunity compliance programs. 

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The role of IT Projects Management is to develop and direct the planning / strategic planning of multiple projects. They oversee the coordination of employees and resources required to successfully complete projects.
Key Roles and Responsibilities:

• Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure.
• Manages the planning, development, and implementation of assigned company projects and new business development using the Project Management Institute (PMI) methods aligned with the lean Agile execution process.
• Conduct research and analysis to support decision-making and planning for major strategic initiatives.
• Creates schedules and follows up with project managers to ensure that each phase of a project proceeds as planned.
• Makes presentations to leadership and company executives concerning different phases of a project.
• Manages the scope of work, objectives, quality deliverables, resources, risks, and other project management activities.
• Lead the operational contribution to proposal development and business development activities at a project level.
• Oversee a portfolio or program of projects and ensure client-specific requirements are met and/or reflected.
• Manages the executed contract and financial aspects of assigned projects, including reviewing study budgets and expenses.
• Maintains and evaluates project progress by maintaining timelines and other tracking/analysis tools.
• Lead and ensure consistency in contingency planning and risk mitigation strategies to ensure successful delivery.
• Drive performance improvement, operational efficiencies, and innovative strategies.

Knowledge, Skills, and Attributes:

• Demonstrated understanding of project management principles
• Good budgeting skills
• Excellent written and verbal communication skills
• Deep understanding of IT services environment and technologies
• Ability to lead and manage a team of managers
• Demonstrated client engagement skills coupled with the ability to conduct presentations to both technical and non-technical stakeholders
• Proactive in approach with have high levels of motivation, being a self-starter with good planning and organizing skills
• Methodical and analytical and good attention to detail
• Ability to manage conflicting priorities and work in a matrix environment

Academic Qualifications and Certifications:

• Bachelor’s Degree in the relevant field of study, e.g. business, economics, or communications
• Relevant certifications, e.g. PMI, SAFe

Required Experience:

• Demonstrated leadership and management experience
• Demonstrated experience delivering IT projects
• Experience delivering projects using an agile methodology – SAFe would be an advantage
• Experience in managing teams, including line management
• Experience interacting with client stakeholders on planning, progress tracking, communication, and escalation activities
• Experience interacting with executive stakeholders and providing feedback in steering committee meetings
• Good background on what is technically required to deliver IT projects

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Requirements:

• Minimum 5 years of creditors and debtors clerk experience.
• Must have car dealership / automotive industry experience.
• Must have Dealer Management System i.e., Evolve/ Automate / Kerridge/ E-Toyota.
• Must be proficient in English and have the ability to communicate effectively with customers.
• This role requires own reliable transport.

Qualifications

• Matric with Accounting.
• Completed Degree or Diploma with Accounting will be an advantage.
• I.T knowledge and experience will be an advantage.
• Advanced MS Excel working knowledge and experience.

Duties:

• Contacting outstanding customers and doing follow ups on payments
• Monitor all credit and debts transactions
• Management reports with month end
• Processing bank statements
• Reconciliation of bank accounts