Network Engineer (L1) at NTT Ltd.

As a networking engineer, you'll be responsible for delivering the following:

• Monitors client infrastructure and solutions
• Identify problems and errors prior to or when they occur
• Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
• Investigate first line incidents assigned and identify the root cause of incidents and problems
• Fulfil approved requests following agreed procedures
• Provide telephonic or chat support to clients when required
• Execute approved maintenance activities including patching and configuration changes
• Follow the required handover procedures for shift changes to ensure service continuity
• Report and escalate incidents where necessary
• Ensure the efficient and comprehensive resolutions of incidents and requests
• Proactively identify opportunities for work optimisation
• Update existing knowledge articles or create new ones
• Identify opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities.

Requirments:

• Ability to communicate and work across different cultures and social groups
• Ability to plans activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurised environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Academic Qualifications

• Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Qualifications

• One year of experience in a networking/systems engineering environment.
• Experience with network hardware (switches and routers) for large scale networks a plus.
• Experience working with network hardware and software, including Cisco routers and switches a plus.
• Must be able to troubleshoot and solve basic networking issues using various tools.
• N+
• Sintrex (Monitoring) advantageous
• ITIL
• Up to date and relevant ITIL certification (Foundation Level)
• CCNA Enterprise
• CCNP Enterprise an advantage
• SDWAN an advantage
• Cisco Firewalls and Routers