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Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
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Position Overview
Proficiency Descriptor
- Complies with relevant Human Capital legislation,regulatory requirements, and professional standards.
- Behavioural Indicator
- Carries out human capital practices, processes and transactions in accordance with legal, regulatory requirements and professional standards.
- Displays a clear understanding of the processes and procedures involved in legal compliance in a human capital environment
- Demonstrates insight into the regulatory parameters that apply to human capital policy and practice. Is aware of industry standards and professional codes that impact on human capital policies and practices and the implications for non-compliance.
- Understands the issues relating to professional, industry and legal compliance.
- In the case of team leaders and/or managers, discusses issues of compliance with the human capital team.
- Develops good practice guidelines in regard to compliance with legal, industry and professional standards. Regularly monitors and responds to incidences of non-compliance
Specific Role Responsibilities
PROCESS
- Adhere to standard operating procedures (SOPs) within the area of accountability, in line with dealer standards.
- Adhere to the standard operating procedures and guidelines within the area of accountability.
- Contribute to the development of standard operating procedures and guidelines within the area of accountability.
- Ensure that occupational health & safety standards are adhered to by all delegates during practical training.
- Ensure that the training facility is properly maintained, training equipment are in working order and kept safe.
- Escalate unresolved issues to management and process owners.
- Facilitate assessments (writing and practical) according to predetermined lesson frameworks to
- ensure assessments of learners by conducting pre and post learning interventions.
- Facilitate learning according to predetermined lesson frameworks and engage learners in an
- interactive learning methodology to enhance learning capabilities.
- Identify and develop solutions to improve operational service and quality and escalate unresolved
- issues to management and process owners. (Where applicable)
- Identify and develop training solutions to improve operational service and quality.
- Identify training and development requirements and ensure relevant training materials are updated accordingly.
- Interact with training specialists, line managers and business stakeholders, to effectively identify
- optimal learning solutions, content and platforms.
- Invigilate assessments, prepare reports of test results and forward the outcomes to the relevant stakeholders for further actioning.
- Manage operational risk and risk mitigation initiatives.
- Oversee the upkeep and order of the operational enviroment and the control of the facilities, tools,
- vehicles and equipment to ensure service delivery.
- Prepare training delivery reports to keep record of training initiatives and results.
- Provide support to manager and ensure availability of refreshments to trainees.
- Report on transactional and process activities to enable timely and effective decision making.
- Update relevant information and complete all learner administration activities to ensure compliance to requirements, processes/procedures
- and systems e.g. DDMS, LMS and any other training related systems.
- Stays abreast of new developments, methods and techniques in the training field and Implementing new training material to drive futuristic
- concepts.
- Remains current on hazardous material regulations and communicates this information to employees.
- Develop and implements training manuals, reference library, testing and evaluation procedures, multimedia visual aids and other educational
- material.
- Maintains training records and documents within the shared folder/provided system, for 5 years.
- Coordinates established training courses with technical and professional courses offered by local colleges, technical/vocational schools,
- manufacturers, and trade associations.
- Manage training delivery as per the training calendar, carryout assessment & follow up.
- Assess the trainees knowledge & identify skill gaps & prepare skill mapping, ensuring that current KPI targets are met/retained.
- Support training manager with relevant monthly reporting for submission to senior management.
- Devise initiatives and corrective actions to improve the quality of training delivered.
- Assist with planning and deliver a monitoring system to validate the training programmes in order to achieve Mersita accreditation.
- Play supportive role in achieving MAN days target on an annual bases.
- Play supportive role to training manager in achieving all business plan training targets on an annual bases.
- Other tasks as assigned.
FINANCE
- Execute work activities effectively and efficiently in order to maximise efficiencies and reduce
- unnecessary delays in achieving goals of the training centre.
- Manage and monitor the budget by ensuring that fair useage practise is maintained.
- Manage, monitor and report on budget variances and provide solutions.
- Compiles data and analyzes past and current year training requirements to prepare budgets and justify request for funds.
- Maintain upkeep of assets by ensuring theory and practical rooms are properly equipped, maintained in an orderly state at all times.
- Ensure that all building issues are reported to the landlord and rectified.
CLIENT
- Provide quality training and support to ensure that dealer staff benefit from training offer in order to satisfy and retain staff.
- Deliver services and/or training that create a culture which aims to meet or exceed customers' expectations in the business.
- Maintains professional appearance during training.
- Attend managers meetings as requested.
PEOPLE
- Attend training initiatives to improve work quality and enhance own skills
- Attend learning initiatives to improve work quality and enhance own skills.
- Own and live up to company values.
- Participate in forums/discussions that positively contribute to knowledge improvement.
- Provide support to team members by finding solutions to problems and providing training where appropriate
Qualifications and Experience
- Matric Certificate
- A valid driver's license
- 3 -5 years of experience in the same environment
Skills and Personal Attributes
- Awareness
- Understanding
- Application
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Job Description
- The Receptionist will be responsible for ensuring excellent customer services as the face of the Dealership and to maintain good client relations at all times. The candidate will be expected to handle all adhoc duties as and when required to.
Specific Role Responsibilities
- To ensure that incoming telephone calls are answered in a timely manner
- To ensure customers comfort in the reception area
- To manage the switchboard i.e. transferring calls, taking messages etc
- To control any machinery / lighting, etc. so as to maintain reception displays but to limit unwarranted wastage
- To assist in managing the cleaners and ensuring that the front desk and dealership is kept up to date at all times
- To assist in managing junior staff who may work in the reception area from time to time
- To ensure all weekly / monthly reports required by the Dealer Principal / Accountants are completed promptly
- To assist with general administration duties
Qualifications and Experience
Skills and Personal Attributes
- Good communication skills
- Attention to detail
- Intermediate to Advance Microsoft Word & Excel
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Job Description
- The successful candidate will be responsible to deliver sales in order to process sales of new vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.
Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
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Position Overview
Purpose
- This is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.
Specific Role Responsibilities
Generic Job Outputs
- Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership.
- Maximize second gross profit.
- Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements.
- Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
- Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.
- Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes.
- Provide specialized need analysis & financial and insurance advice and support to clients.
- Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership.
- Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base.
- Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
- Customer service and sale management.
- Knowledge of the NCA, CRA, FAIS, FICA..
Qualifications and Experience
Minimum Experience
- 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.
Minimum Qualification
- Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits
Skills and Personal Attributes
Minimum Requirements
- Up-to-date knowledge of vehicle legislation, trade practices, dealership policies and procedures
- Customer service and sale management.
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of the NCA, CRA, FAIS, FICA.
- Accredited by the FSP and mandated to perform NCA functions before (s13 mandate)
- Possess the relevant Continuous Professional Development points within the stipulated time-frames
- Drivers License
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Position Overview
- The purpose of the position is to flatter vehicles after the repair process to ensure that a quality paint finish is achieved thereby assisting the branch with the achievement of its financial and service targets.
Specific Role Responsibilities
- Checking all vehicles received from panel beating bay.
- Checking all body parts for a smooth surface.
- Spray Primer on small repairs.
- Ensuring that the flatting is done correctly.
- Spraying of primer on small repairs.
- Ensuring that their designated work area is kept clean and tidy at all times.
- Performing other duties reasonably required from time to time.
Qualifications and Experience
Minimum Experience
- 2 years' and more of relevant experience
Minimum Qualification
Minimum Requirements
- Valid, unendorsed Code 8 driver’s license (at least 2 years old)
- An excellent command of the English language is essential, both verbal and written
Skills and Personal Attributes
- Good interpersonal skills to support.
- Self-motivated.
- Honest, trustworthy and highly responsible.
- Neat and presentable.
- Must be able to handle time management skills, demonstrating a sense of urgency and commitment.
- A team player.
go to method of application »
Position Overview
Purpose
- This is a key role that provides support to the dealership network by providing an efficient service to customers and the dealership through vehicle finance and the sale of approved products to maximise gross profit while ensuring that all training, fit & proper, honesty and integrity requirements of the Financial Service Board (FSB) are upheld.
Specific Role Responsibilities
Generic Job Outputs
- Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership.
- Maximize second gross profit.
- Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements.
- Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
- Conduct financial needs analyses and provide associated sales of value-added finance and insurance products.
- Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes.
- Provide specialized need analysis & financial and insurance advice and support to clients.
- Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership.
- Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base.
- Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
- Customer service and sale management.
- Knowledge of the NCA, CRA, FAIS, FICA..
Qualifications and Experience
Minimum Experience
- 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.
Minimum Qualification
- Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits
Skills and Personal Attributes
Minimum Requirements
- Up-to-date knowledge of vehicle legislation, trade practices, dealership policies and procedures
- Customer service and sale management.
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of the NCA, CRA, FAIS, FICA.
- Accredited by the FSP and mandated to perform NCA functions before (s13 mandate)
- Possess the relevant Continuous Professional Development points within the stipulated time-frames
- Drivers License
go to method of application »
Job Purpose:
- The successful incumbent will be responsible to deliver a clerical service in order to process debtor’s transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.
Specific Role Responsibilities
Key Responsibilities:
- Getting all outstanding monies in as per debtor’s age analysis.
- Reporting of debtors per branch on a weekly/daily basis per above.
- Sending out monthly statements.
- Credit checks of all new applications.
- Notification of all parties concerned of any fraudulent transactions.
- Invoicing of DIC on relevant vehicles.
Managing Credit Limits:
- After the last working day of the month, the debtors’ clerk must put all outstanding accounts on hold as soon as the account reaches 60 days unless special terms have been negotiated.
- Notification must be sent to all Department Managers and Dealer Principal as soon as an account is put on hold.
- The customer should be contacted before the account is placed on hold.
- Customers who exceed their credit limit should be contacted to complete an updated credit appication, before the account is placed on hold.
- If credit notes are done to reallocate invoices to another debtor account, proper authorisation should be attached.
- Debtor application forms are to be kept updated and in file for each branch.
- Replacing all debtors bank statements and/or holding deposit accounts.
Perform the following:
- Vehicle deposits Weekly on Fridays
- Debtors Clearing Weekly on Fridays
- Finance Settlements Every day
- Debtors Daily: do receipting from bank statement The following Reports are to be done:
- New Vehicle Debtors Everyday
- Used Vehicle Debtors Everyday
- After Sale Debtors Weekly on Fridays
- Legal Debtors Weekly on Fridays
- Interco Debtors Weekly on Fridays General admin duties required by senior management.
Qualifications and Experience
Minimum Requirements:
- Matric
- Bookkeeping and/or accounting qualification would be an advantage
- Min 3 years’ experience in the debtor's environment
- Min 2 years' experience in the motor industry would be an advantage.
Skills and Personal Attributes
- Clerical skills (Fundamental)
- Financial Administration
- Trust and Integrity
Method of Application
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