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At Flight Centre we care about delivering amazing travel experiences. Our consultants are highly trained experts, dedicated to opening up the world for those who want to see. Flight Centre Limited is Australasia’s best known travel agency group and now boasts more than 2,000 shops and businesses in 14 countries. The company, through its retail and corp...
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About the role:
- Your key focus is to harness your solution selling skills, relationship building and networking skills to showcase our unique travel management solutions for new client acquisition. Your Account Managers and Reservations team will service the client, allowing you to completely focus on the thrill of the chase!
- You’ll target large businesses such as government agencies and multi-national corporations. Negotiations at this level often last 6-18months, therefore you’ll need to nurture your contacts throughout this long sales cycle.
Primary duties and responsibilities (KRAs)
Acquire new business
- Generate and research sales leads
- Perform cold calls
- Qualify leads
- Convert sales leads
- Achieve monthly targets
Maintain and grow client portfolio
- Manage multi-level relationships
- Analyse client portfolio spend report monthly
- Consult with client and identify additional opportunities
- Quarterly business development reviews
- Manage relationships with internal stakeholders
Comply with internal sales processes
- Attend weekly sales meetings with feedback on results and trends
- Attend morning meetings with front-end sales teams
- Attend networking client functions, training seminars, client functions, buzz nights, focus days and conferences
- Brief Operations Team on progress of the pipeline
- Ensure all One Best Way processes are followed, i.e. Sales Force, KPIs etc.
Key communication and relationships: Internal:
- Business Development Manager Teams; Sales Team Leaders; National Sales Leader; Area Leaders; Travel Managers; KAMs; Operations, Support Teams and General Manager
External:
Job Requirements
- Education and qualification: Minimum requirements Added advantage
- Matric Relevant Tertiary qualification, e.g. business Travel qualification
Experience:
- 6-8 years sales , business or customer relationship experience
- Min 2 years B2B experience
- 1-2 years C-Level engagement
- Proven track record in achieving target
- Experience in solution selling an advantage
- Travel industry experience advantage
- Exposure to key markets, e.g. Law and mining etc. an advantage
go to method of application »
Purpose:
- The Flight Centre Brand (FCB) Travel Consultant is responsible for growing sales and conversion, month on month, by delivering a world class customer experience, best priced travel deals, the widest choice of product and expert knowledge to our customers to grow Flight Centre’s market share and win customers.
Primary duties and responsibilities (KRAs)
Sales Ability:
- Follow the OBW sales process
- Build and manage client base via different enquiry channels and data-mining to drive repeat and referral business.
- Strong conversion ratio through pricing, product offerings, up- selling and customer service.
Product Expertise:
- In depth knowledge of your TOP 5 destinations in storeA
- In depth knowledge of your TOP 3 customers personas in store
- Continuous self-development on preferred Helio product
- Experts in air and land product – whole-tailing
- Participating in all product webinar and training to stay up to date with complexity of travel
Customer experience
- Strong customer engagement driven through person to person ethos
- Customer relationship management to promote the FCB brand
- Increase following on all social media channels
- Seamless Customer experience online and offline
- Following and ensuring pricing strategy to gain market share
Systems and processes:
- Follow OBW procedures to mitigate risk within business
- Drive air and land pricing strategy
- Embrace technology and automation within FCB
- OBW processes of systems implemented
Key communication and relationships:
- Internal: Team, Team Leader, Area Leader, General Manager, Learning and Development, People + Culture team members, Customer experience team, Finance, Marketing, Product, IT and Helio support teams.
- External: Customers and suppliers
Job Requirements
Education and qualification:
- Matric
- Tertiary qualification
Experience:
- SA citizen/Relevant working visa
- 4 years’ work experience/ tertiary qualification
- Travel experience advantageous
- Proven track record
go to method of application »
Purpose:
- The Flight Centre Brand (FCB) Travel Consultant is responsible for growing sales and conversion, month on month, by delivering a world class customer experience, best priced travel deals, the widest choice of product and expert knowledge to our customers to grow Flight Centre’s market share and win customers.
Primary duties and responsibilities (KRAs)
Sales Ability:
- Follow the OBW sales process
- Build and manage client base via different enquiry channels and data-mining to drive repeat and referral business.
- Strong conversion ratio through pricing, product offerings, up- selling and customer service.
Product Expertise:
- In depth knowledge of your TOP 5 destinations in storeA
- In depth knowledge of your TOP 3 customers personas in store
- Continuous self-development on preferred Helio product
- Experts in air and land product – whole-tailing
- Participating in all product webinar and training to stay up to date with complexity of travel
Customer experience
- Strong customer engagement driven through person to person ethos
- Customer relationship management to promote the FCB brand
- Increase following on all social media channels
- Seamless Customer experience online and offline
- Following and ensuring pricing strategy to gain market share
Systems and processes:
- Follow OBW procedures to mitigate risk within business
- Drive air and land pricing strategy
- Embrace technology and automation within FCB
- OBW processes of systems implemented
Key communication and relationships:
- Internal: Team, Team Leader, Area Leader, General Manager, Learning and Development, People + Culture team members, Customer experience team, Finance, Marketing, Product, IT and Helio support teams.
- External: Customers and suppliers
Job Requirements
Education and qualification:
- Matric
- Tertiary qualification
Experience:
- SA citizen/Relevant working visa
- 4 years’ work experience/ tertiary qualification
- Travel experience advantageous
- Proven track record
go to method of application »
Purpose:
- The Flight Centre Brand (FCB) Travel Consultant is responsible for growing sales and conversion, month on month, by delivering a world class customer experience, best priced travel deals, the widest choice of product and expert knowledge to our customers to grow Flight Centre’s market share and win customers.
Primary duties and responsibilities (KRAs)
Sales Ability:
- Follow the OBW sales process
- Build and manage client base via different enquiry channels and data-mining to drive repeat and referral business.
- Strong conversion ratio through pricing, product offerings, up- selling and customer service.
Product Expertise:
- In depth knowledge of your TOP 5 destinations in storeA
- In depth knowledge of your TOP 3 customers personas in store
- Continuous self-development on preferred Helio product
- Experts in air and land product – whole-tailing
- Participating in all product webinar and training to stay up to date with complexity of travel
Customer experience
- Strong customer engagement driven through person to person ethos
- Customer relationship management to promote the FCB brand
- Increase following on all social media channels
- Seamless Customer experience online and offline
- Following and ensuring pricing strategy to gain market share
Systems and processes:
- Follow OBW procedures to mitigate risk within business
- Drive air and land pricing strategy
- Embrace technology and automation within FCB
- OBW processes of systems implemented
Key communication and relationships:
- Internal: Team, Team Leader, Area Leader, General Manager, Learning and Development, People + Culture team members, Customer experience team, Finance, Marketing, Product, IT and Helio support teams.
- External: Customers and suppliers
Job Requirements
Education and qualification:
- Matric
- Tertiary qualification
Experience:
- SA citizen/Relevant working visa
- 4 years’ work experience/ tertiary qualification
- Travel experience advantageous
- Proven track record
go to method of application »
Purpose:
- The Flight Centre Brand (FCB) Travel Consultant is responsible for growing sales and conversion, month on month, by delivering a world class customer experience, best priced travel deals, the widest choice of product and expert knowledge to our customers to grow Flight Centre’s market share and win customers.
Primary duties and responsibilities (KRAs)
Sales Ability:
- Follow the OBW sales process
- Build and manage client base via different enquiry channels and data-mining to drive repeat and referral business.
- Strong conversion ratio through pricing, product offerings, up- selling and customer service.
Product Expertise:
- In depth knowledge of your TOP 5 destinations in storeA
- In depth knowledge of your TOP 3 customers personas in store
- Continuous self-development on preferred Helio product
- Experts in air and land product – whole-tailing
- Participating in all product webinar and training to stay up to date with complexity of travel
Customer experience
- Strong customer engagement driven through person to person ethos
- Customer relationship management to promote the FCB brand
- Increase following on all social media channels
- Seamless Customer experience online and offline
- Following and ensuring pricing strategy to gain market share
Systems and processes:
- Follow OBW procedures to mitigate risk within business
- Drive air and land pricing strategy
- Embrace technology and automation within FCB
- OBW processes of systems implemented
Key communication and relationships:
- Internal: Team, Team Leader, Area Leader, General Manager, Learning and Development, People + Culture team members, Customer experience team, Finance, Marketing, Product, IT and Helio support teams.
- External: Customers and suppliers
Job Requirements
Education and qualification:
- Matric
- Tertiary qualification
Experience:
- SA citizen/Relevant working visa
- 4 years’ work experience/ tertiary qualification
- Travel experience advantageous
- Proven track record
go to method of application »
Purpose:
- To provide personalized business travel management and boutique service to our clients through multi-level relationships and our industry expertise.
Primary duties and responsibilities (KRAs)
Customer experience:
- Drive a customer service mentality by delivering on the brand CVP’s
- You will be responsible for the customer experience from quoting, booking, finance, queries, and complaint handling
- Ensure enquiries are actioned as per agreed SLA.
- Quarterly client reviews and visits
- Consult with client and identify additional opportunities (iCRM)
Systems and processes:
- Adhere to One Best Way finance process and procedures
- Manage client payment including invoicing and statements
- Assist your colleagues with their portfolios where necessary
- Attend all conferences and team meetings.
Sales Ability :
- Follow the one best way sales process
- Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards
- Sales orientated and can work towards targets, commission and incentives
- Achieve monthly targets
- Sales ability, drive brand initiatives for greater customer engagement & retention
Key communication and relationships:
- Corporate Traveller Travel Managers, Business Development Manager Teams; Sales Team Leaders; National Sales Leader; Area Leaders; Travel Managers; KAMs; Operations, Support Teams and General Manager
Job Requirements
Education and qualification:
- Matric
- Relevant Tertiary qualification, e.g. Travel qualification
Experience:
- Minimum 3 - 5 years working in the travel industry
- Senior consultant – preferable
- Amadeus – Preferable
go to method of application »
Purpose:
- To provide personalized business travel management and boutique service to our clients through multi-level relationships and our industry expertise.
Primary duties and responsibilities (KRAs)
Customer experience:
- Drive a customer service mentality by delivering on the brand CVP’s
- You will be responsible for the customer experience from quoting, booking, finance, queries, and complaint handling
- Ensure enquiries are actioned as per agreed SLA.
- Quarterly client reviews and visits
- Consult with client and identify additional opportunities (iCRM)
Systems and processes:
- Adhere to One Best Way finance process and procedures
- Manage client payment including invoicing and statements
- Assist your colleagues with their portfolios where necessary
- Attend all conferences and team meetings.
Sales Ability :
- Follow the one best way sales process
- Efficiently balance the need to meet deadlines and work speedily under time pressures while maintaining high standards
- Sales orientated and can work towards targets, commission and incentives
- Achieve monthly targets
- Sales ability, drive brand initiatives for greater customer engagement & retention
Key communication and relationships:
- Corporate Traveller Travel Managers, Business Development Manager Teams; Sales Team Leaders; National Sales Leader; Area Leaders; Travel Managers; KAMs; Operations, Support Teams and General Manager
Job Requirements
Education and qualification:
- Matric
- Relevant Tertiary qualification, e.g. Travel qualification
Experience:
- Minimum 3 - 5 years working in the travel industry
- Senior consultant – preferable
- Amadeus – Preferable
go to method of application »
Purpose
- The purpose of this role is to manage the debtor’s book, banking process and all related risks, processes, and procedures within the department.
- Own credit control across the corporate businesses, ensuring that the clients’ payment terms are adhered to, and debt owed is collected on time.
- Ensure the client experience from time of billing to receipting of payments is of the highest quality. Queries are to be resolved in a timely fashion and regular feedback to the business on the performance and health of the debtor’s book is essential.
- Identify risks and opportunities within the customer billing, reconciliation, query handling and payment cycles and advise the business of proposed corrective action when required to improve overall processes.
- Keep the business updated through regular reporting and communication on overdue debtors and co-ordinate involvement from all internal stakeholders in the collection strategies.
- Manage and support the offshore team (Cognizant) ensuring productivity, accuracy and timely delivery on all duties performed in the accounts receivable and banking pillars of accounting operations.
- Lead and develop direct reports to ensure an optimal functioning accounts receivable team. Create and drive team strategies in line with company needs.
Primary duties and responsibilities (KRAs)
Financial control
- Managing FCTG’s cash flow by preparing payment files and ensuring clients remain strictly within their credit terms.
- Work alongside the FC to maintain the overall aging targets set by the business (e.g., 95% of the debtor’s book to sit in “current”)
- Assist with cash flow forecasts based on client collection expectations.
- Analyzing open orders and working with the creditors TL and Cognizant to ensure that customers are billed on time.
- Performing the month end closing process - allocation of all customer receipts and ensuring that the GL balances to the full subledger totals
- Responsibility for the daily client bank account reconciliations performed by Cognizant. Ensuring reconciling items are resolved on a timely basis.
- Identify and report on risk areas within the client billing and collection cycle.
- Creation of a One Best Way process within accounts receivable department
Process efficiency
- Seek out opportunities for automation through review and redesign of existing processes and reports.
- Question relevancy of existing procedures and have a strong appetite to embrace change in favour of productivity and risk mitigation.
- Improving the quantity and accuracy of invoices captured per person, per day.
- Ownership of training for all people in this department
- Work in partnership with front end to deliver processes, systems and workflow that improve productivity whilst protecting the business.
- A willingness to get your hands dirty and take accountability, e.g., if you see something isn’t working, resolve it.
- Strong aptitude to learn new systems and understand processes which impact them.
- Become a champion on all systems the accounts receivable team work on
- Leadership of team, including setting the direction and culture of the team
- Responsible for onboarding and training of new team members
- Setting up growth and development plans for each staff member
- Daily team meetings (especially starting off)
- Monthly 1-on-1s with direct reports
- Biannual performance reviews
- Driving a vision of process excellence, continual improvement and maintain a team aligned to this vision.
Coaching & Mentoring
- Communication & stakeholder relationship management including query management with all stakeholders ensuring the agreed deliverables and turn-around times are adhered to.
- Ability to present ideas and scenarios succinctly, in writing and verbally
Key communication and relationships:
- Creditors Team leader, accounting operations financial controller, Invoicing team, Operations Team leaders, Direct reports, Debtors & Banking team leader, internal audit, CFO.
Job Requirements
Education and qualification:
- Degree in Financial studies
Experience:
- At least 5 years working in a debtors or accounting department (Travel management company experience advantageous)
- Protas experience crucial. Proven leadership track record
go to method of application »
Purpose:
- The purpose of OBT Support consultant is to provide support and service to customers who have made a booking on the OBT, as well as work alongside the online sales team. This person would be liaising directly with customers, and would need to be fully customer centric, and offer an exceptional delivery on customer service through high attention to detail.
- This role is to ensure that our customers are provided an after sales service, through assisting date changes, refunds, additional information required.
Primary duties and responsibilities (KRAs)
- OBT booking management
- Daily que management of OBT
- Responsible for red flag bookings (failed ect)
- Responsible to action any date, name and schedule changes as well as any cancellations for any existing bookings from OBT
- Managing the relevant OBT customer queries
- Responsible to reallocate sales opportunity to the sales team
- Follow OBW finance procedures
Refunds
- Ensuring all refunds have been submitted on same day as customer request. OES recorded in Omnis as per OBW
- Weekly follow ups on all overdue refunds ( after 12 weeks)
- Managing and completing any refunds timeously.
- Collaboration and Communication with Online Sales team to ensure seamless communication with customers
- Mitigating and Defusing any refund risk in the business
- Management of EMD and refunds for the OBT bookings
General
- After-hours: This is a shared responsibility via roster. Duties will include; managing after-hours queries by phone, checking inboxes and public platforms after-hours for any urgent customer concerns or potential threats to the business.
- Provide information to retail consultants about OBT bookings
- Crisis management: Assist with ad-hoc tasks assigned in times of crisis. Duties may include managing customer lists
Key communication and relationships:
- Internal: Online business, FCB teams, support teams External: Customers and Suppliers
Education and qualification:
Experience:
- Minimum 2 year within FCTG
- Proven customer service record
- Leisure Omnis and Amadeus Experience
go to method of application »
Purpose:
- The Sales Development Representative s responsible for accelerating new business acquisition by generating qualified first appointments for the BDM teams.
BDE Duties and responsibilities (KRAs)
Generate qualified first appointments:
- Generate, research and qualify cold leads by using all tools at your disposal: Sales Force etc
- Build a workable pipeline to accelerate sales conversion;
- Professional networking, internal, industry related events and client related opportunities;
- Perform combo prospecting comprised of min 30% cold calls, 30% emails and 30% LinkedIn activity
- Deal with high volumes of cold calling;
- Manage referrals and the web leads generated by marketing;
- Ask for referrals;
- Generate qualified first appointments from W2L and referrals;
- Secure and schedule qualified first appointments for BDMs through cold calling and combo prospecting;
- Actively work and collaborate with NSL (National Sales Leader) and STLs (Sales & Technical Leaders) on segmentation projects to generate quality, high value leads followed by securing appointments;
Adhere to team processes and expectations:
- Comply with internal sales processes;
- Participate in weekly sales meetings with feedback on results and trends
- Participate in morning meetings with front-end sales teams
- Participate in monthly 101s and performance reviews;
- Participate in quarterly sales and leadership training sessions;
Take part in joint meetings;
- Participate in quarterly competitor analysis sessions;
- Attend networking client functions, buzz nights, focus days and conferences;
- Brief Leadership Team on progress of the pipeline on a monthly basis;
- Ensure all One Best Way processes are followed, i.e. Sales Force, Sales Process, KPIs etc.
Key communication and relationships:
- Internal: Business Development Teams; National Sales Leader; Operational Leaders; Travel Managers; KAMs; Operations, Support Teams and General Manager
- External: Customers; Suppliers, Travel Networks and Bodies;
Job Requirements
Education and qualification:
- Matric
- Relevant Tertiary qualification, e.g. business Travel qualification
Experience:
- 3 years + experience in B2B sales;
- 2 year+ experience outbound sales calling experience advantageous
- High level of integrity and strong commitment to generating quality first appointments is essential;
- Proven track record in securing appointments with decision makers;
- Excellent communication skills via phone and written correspondence area must.
- Ability to hold intelligent and engaging conversations over the phone and email is a must;
- Ability to identify and understand customer pain points and requirements is a must;
- Ability to work with high volume of leads and accounts is a must;
- Ability to build relationships over all prospecting mediums is a must;
- Subject matter expert on product offering is a must;
- Experience in building and nurturing an ongoing pipeline is a must;
- Technology acumen is advantageous;
Method of Application
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